This is a very nice resort hotel. Our king bed room had a marvelous ocean view. Our room was…read morespotlessly clean and the bed was very plush. This room also had a terrace overlooking the Pacific ocean where we could enjoy the view and trade winds. This hotel is right on the beach and has a lot of fun amenities and activities on site. If you prefer you can also walk next door to the Hyatt Vacation Club and enjoy some quiet time at their adult only pool. On check in we were helped by Jeff on the World of Hyatt desk. Jeff is a wonderful human being who is caring empathetic and is a master of customer service. He is an outstanding problem solver. Jeff is warm, welcoming and attentive to detail. He is also fast and efficient. It is clear Jeff does the work of ten people and accomplishes it with style and grace. It is outstanding people like Jeff that convinces me of the value of Hyatt Globalist status and motivates me to only book my hotel stays world wide with Hyatt. Double highly recommend.

Everything we experienced from this hotel was fantastic! While waiting for our Lua Hula show to…read morestart. We posted up at a bar to get some adult beverages. We were a few hours early. We had a large group. Our bartender was awesome. Walked around to look at the Decor that this hotel has to offer. Not dissapointed at all. Very fancy. At the end of the night, after the Hula show was said and done. It was easy to get our rides share in the front doors. The workers were very courteous. The Hula show was entertaining. The food was just okay to me. The drinks were superb! I would book a room, dine and enjoy the entertainment of this hotel. Beautiful place right on beach front property!

Our trip to Maui at the end of March was outstanding. The Kaanapali Ali was the best choice for our…read morevisit. Our condo unit was perfect - spotlessly clean, beautifully decorated, and outfitted with upscale equipment and supplies. Each and every staff member (almost) we passed or sought for info was courteous, friendly, and helpful (the two concierges at the pool, not so much). We arrived the day the second Kona low passed, yet somehow, the property looked unscathed. Management was exceptionally communicative about minor issues as they arose - everything was handled quickly. We look forward to returning and plan to stay in the same unit - none could be better!

Don't come here unless you want to get beat up by locals. The security here is absolutely useless.read more

Stayed at Westin for five honeymoon nights best stay ever!!!…read more All staff was helpful,attentive and aloha kind felt welcomed and relaxed the entire time. Whalers Village is right next door to resort they have everything you need. Lots of restaurants to pick from. Located next to black rock snorkeling site. Stayed in the oceanfront tower amazing views of lush tropical forest property and beach views.

Absolutely AMAZING!…read more After reading several great reviews of the property, I booked a premium resort view room- kukahi tower. Unfortunately upon checkin, my requested two queen bed accommodations were unable to be provided. At the recommendation of the front desk clerk Caroline and the MOD (Manager on Duty) Keith We decided to opt for the king bed and roll in "Heavenly" twin. Keith was very apologetic for the lack of requested accomodations but provided us with an upgraded ocean view room and The LĀNAI . This resort is 5 stars in all respects. The staff experience was exceptional. The food & beverage experience was outstanding. The resort is spotless clean and meticulously maintained. The pools and surrounding decks were large enough that we never felt crowded or had an issue finding chairs. The resort has a huge game area "Valley Alley" with a full bar and kitchen. Well appointed with the latest games including VR, air hickey and even bowling. The resort is conveniently located right next to Whalers Village. A short 3 minute walk. Our room was well appointed with all the ammenities that you would expect from the Westin brand. From thick bath towels and The Heavenly bedding to ice cold A/C. This resort has it all. Our experience was made even better by the exceptional and most sincere service provided by Miss. Giadee Kaiwi Hōkūpa'a Experience Coordinator. She made our visit that much better with her warm smile and pleasant attitude. A true ambassador to the Westin name.

We stayed at Marriott's Maui Ocean Club again a couple of weeks ago, this time in the Lahaina…read moreTower--one of the newer, more recently built/renovated towers. I was hoping to stay in the Napili Tower, mainly because I liked the pool area better--longer, more spread out, and largely oceanfront. That said, the Lahaina Tower ended up having its own perks. The biggest one is that it's right next to the self-parking structure that's used for the whole resort, which makes coming and going incredibly easy. If you're staying in the Napili tower, self-parking is all the way on the other side and I would recommend using valet instead to save you the walk. Our room was spacious and comfortable, technically "oceanfront," though it felt more like oceanview. Still, no complaints--the view was lovely, and the room itself had a convenient kitchenette with a fridge, sink, and all the basics (plates, utensils, etc.), which made snack time quick and easy. The Lahaina Tower also has its own smaller pool area, plus a few fun extras like ping pong and foosball. It's also right by Longhi's, if you're looking for an easy meal. If you want more action, the main pool area--with the large, winding pool and additional dining options--is just a short walk away. The weather during our stay wasn't the best--it was actually pretty chilly by Maui standards following the heels of two major storms--but we still had a great time. Between the comfortable room, convenient location, and easy access to everything on property, it made for a relaxed and low-effort getaway. While the resort may not be the newest, we really like the main pool area. I'll definitely opt for the Lahaina/Napili towers again next time. This is a great resort, especially for families looking for a laid-back Maui stay with nice views and plenty to do.

Maui Ocean Club - Beautiful Resort with a Few Pricey Spots…read more Stayed at the Maui Ocean Club and overall had a great experience. The property has everything you could possibly need -- pools, beach access, restaurants, shops, BBQ grills, valet parking and activities all within walking distance. It's a perfect spot for relaxing and enjoying the island without ever having to leave the resort. That said, some common items are definitely overpriced, and you can find better deals just a short walk or drive away. Still, the $50 all-you-can-drink option (coffee, tea, juice, and soda) was absolutely worth it -- super convenient and a great value for resort guests who want unlimited refills throughout the day good for the entire stay. Beautiful grounds, friendly staff, and an unbeatable location right on Kaanapali Beach. Just be prepared to spend a little more for the convenience.

Going thru renovations currently. We stayed at the 2nd floor of Molokai wing overlooking the pool…read moreand the ocean. Rooms were updated with new layout. During the day, they were using jack hammer type near us so we had to go to the pool. Nice and quite over there. Now, there are no dryer and washer. You need to use the community ones. Ours were less than 5 minutes away. Also, no cooktops. You also need to use community kitchen. You do have own set of pots and pans and dishes in the unit. Starbucks on site but very busy. You can order food and drink using the app and be delivered to your table. Longhi restaurant on site but the Ohana discount card doesn't work and you can do a room charge if the system works. Have a gift shop for some prepackaged food, drinks and convenience items. The resort is almost touching the ocean with plenty of clean endless beaches, cabanas you can reserve and plenty of beach chairs. Highly recommend!

We have stayed at many vacation clubs and have never had so many random rules as this place does…read more They have a pool police who goes around all day named Tom. I understand people saving seats by the pool being a problem, where I see the problem is music being played when none is played at the pool. My mom pays WAY TOO MUCH to not be able to play music by the pool. Let me elaborate that this music was nothing explicit and at a very respectable level and we asked everyone around us if they cared, they actually appreciated the music due to the pool never playing music like their sigh says they do. They are doing construction so all day you hear the loud noise, some music goes a very long way. Back to the pool police, Tom will go around and tell people to turn off their music even if you can't hear it from 5 ft away. People and workers here just are not as friendly as all of the other resorts we have stayed at and it's not even the nicest one we stayed at so where the unfriendliness comes from is absolutely mind blowing. Beside all of that, the pool is very pretty and large and the bar is great. No complaints about our room. A little out dated but spacious

We had a great stay at the Hyatt Regency Maui. Our room was clean, comfortable, and conveniently…read morelocated close to the parking lot, which made loading and unloading luggage much easier. The staff throughout the resort was friendly and welcoming, and check-in was smooth. The pool never felt overcrowded, so it was easy to find chairs and relax. The fitness center is a bit of a walk from some of the rooms, but it's actually a pleasant walk through the beautiful grounds, and you pass the little shop where I grabbed a Celsius before my workout. One thing I really appreciated was the resort map. It was easy to follow and even pointed out the best Instagram photo spots around the property, which was a fun and thoughtful touch. Overall, we had a great experience and would definitely stay here again on our next trip to Maui.

My family stayed at this amazing resort from October 30 through November 2, and I have so many…read morepositive things to say--I'll probably still forget a few! The property is a large, open, tropical paradise filled with lush gardens, koi ponds, and an impressive variety of wildlife. The architecture blends Asian influences with classic Hawaiian touches, and I really enjoyed reading about the Hawaiian artifacts displayed throughout the resort. One unexpected highlight was the number of friendly feral cats wandering the grounds--my son made it his personal mission to track them down for pets. The hotel also hosts parrots and, believe it or not... penguins! Yes, penguins in Hawaiʻi. The resort participates in a species rehabilitation program for African Penguins and follows strict care guidelines. They offer daily feedings with a short presentation, and the staff were incredibly sweet and knowledgeable. My kids were absolutely captivated. We happened to visit during Halloween weekend, which is a big deal in Hawaiʻi--and Kāʻanapali was no exception. The hotel staff transformed the convention center into a full-blown haunted mental hospital. It was so spooky that my kids refused to go in... and honestly, I didn't want to go in either! Instead, we walked over to the Fisherman's Village for trick-or-treating, which was a great family-friendly option. I do wish we had made advance dinner reservations, though--the restaurant we ended up at nearby was not very good. We stayed in a room with two double beds, a patio, and a nice bathroom. Thanks to a Guest of Honor upgrade, we enjoyed an oceanview room overlooking the pools and beach, with stunning sunsets every night. The upgrade also gave us access to the Regency Club, where the complimentary breakfast was a wonderful perk. Small win of the trip: we bought a cooler bag from the hotel store for only seven dollars--my wife and I were very pleased with that find! LOL The pools are ultra fun and clearly designed with kids in mind. There's a suspension bridge, waterslides, and plenty of little adventures for them to get into--including a shave ice stand nearby. Beach gear rentals were pricier and more limited than I expected, but the beach itself is gorgeous. The waves were small during our stay, but the current was surprisingly strong. We brought our own snorkeling gear, and I had some of the best snorkeling I've done in years right in front of the hotel. Tip: Go early in the morning before the wind picks up and reduces visibility. We also attended the on-property lūʻau, Drums of the Pacific. It's definitely commercialized but still very well done. My kids loved the temporary tattoo station, and the entertainment overall was excellent. There were a few downsides, though. The host was hard to hear for much of the event, and the fire dancing portion--something my son had been excitedly waiting for based on the posters--was surprisingly short. He was a bit let down. Also, the Mai Tai drinks were extremely sweet and a bit light on the alcohol. We had lunch at the pool several times, and the options were surprisingly good. The kids were thrilled with their nuggets and burgers, and poolside service was attentive--especially when tipping generously. Every staff member I encountered was kind, courteous, and genuinely full of aloha. Their positive energy made our stay even better, especially compared to another hotel we stayed at during the trip. Although I would not attend the lūʻau again, we would absolutely stay here again

We have stayed at the Westin Kaanapali Ocean Villas a few times now. It isn't the nicest resort on…read moreMaui or in Kaanapali and it doesn't have the best food. But it does have a lot of other things going for it. Our favorite is the location to the boardwalk and the super easy access to the most beautiful beach. Perfect for morning walks. Snorkeling is incredible there. Also turtles, sometimes dolphins, monk seals and tons of whales during whale season. You have to pay $90 for two beach chairs and an umbrella. $36 for just an umbrella. Parking is $35 a night. It all adds up quickly. If you want a lounge chair at the pool, you have to get up by 5 AM to get the one you want. They have activities all day and live music most nights- really enjoyable to sit by the fit pit, watch the sunset and live. The rooms are hit and miss. Sometimes we get an ocean view where you can see a sliver of water. Another time we were next to their laundry units, which were loud. Other times we were ocean front and it was incredible to watch the whales. The little kitchenette is perfect. They are well stocked. And I love that you can do laundry. They clean the rooms every two days but you can ask for supplies if you need anything.

As Chairman's Level owners, we expected a much higher standard from The Westin Ka'anapali Ocean…read moreResort Villas, but this stay was incredibly disappointing. When we arrived, our villa contained power tools, dirty dishes, and had clearly not been properly prepared for guests. What was even more frustrating was that it took three separate face-to-face visits with both the front desk and management before the room was finally cleaned. Communication throughout the process was poor, and we never felt that anyone took real ownership of the issue. The only compensation offered was a $50 resort credit, which did not reflect the inconvenience or the time we spent trying to resolve a problem that should never have existed. Beyond our room, both the villas and many of the common areas felt worn, dingy, and lacking the level of care we have come to expect from the Westin brand. The most disappointing aspect of our stay wasn't simply the condition of the property--it was the apparent lack of urgency and concern from management. We have always associated Westin with quality, service, and attention to detail. Unfortunately, this experience fell well below those expectations. We hope management takes these concerns seriously because loyal owners and guests deserve much better.

We had an amazing time with our entire family. We had booked the tower, but due to some…read moreconstruction, they moved us to the beach house. It was amazing, with its own backyard pool, and access to the beach. The restaurant was nice for breakfast. Lunch and dinner and the snorkeling right from the beach was amazing. We saw si many fush and the turtles swam rught closevto us.The activities desk could supply all of the items that we need to make it comfortable. The staff was great, and we're very quick to get things that we needed to us. Whether it be towels or a ride to and from with our groceries everything was well kept and clean. The staff was friendly helpful and even funny and relaxing at times it was a lot of fun for the entire family. The nightly entertainment was great and the Luau was memorable will definitely return

We did not stay here but were staying nearby and heard about their free live music during the…read moreweeknight under the big tree. You don't need to be a guest to go. It was open seating, first come first serve. their website said there'd be drinks and snacks for purchase. We only saw a mobile bar for drinks and no food so that was a bit disappointing b/c we were hoping to purchase some snacks. Bring your own and enjoy the live music!

Really enjoyed the resort, location, and pool area. The only downside was that some of our…read morebelongings were stolen from the pool while we were away for about 30 minutes using the waterslide. Future guests may want to be extra careful with valuables and personal items around the pool area. Overall, we still had a nice stay.

Hilton Vacation Club is an awesome place to stay in Maui, location is great, service is superb and…read morejust a great positive vibe. The place is built great so I never heard any neighbors, the views are just gorgeous. The rooms are really big & they have everything you need to be comfortable. The hotel is a bit dated but its super clean and they are working on updating. Every one that works at the hotel is nice & very helpful. The pools are refreshing and one of the best in Maui. Sunsets are right in front of the hotel and just so dramatic. It's nice to just chill on the beach, lots of room & not many people. Lots of options for walking. The food was really good, the restaurant on the beach was always packed with people. They have live music on the beach during happy hour. When visiting Maui, come check out Hilton Vacation Club you won't be disappointed.

We had a nice stay here celebrating my birthday and my husband and I's wedding anniversary. Our…read moreroom wasn't ready when we checked in so they actually upgraded us to a nicer room -- very nice gesture! We were also situated at the Moana building which was definitely the best spot at the hotel because you get the full view of Black Rock and the ocean rather than the resort grounds. Highly recommend getting a room in that section. Additionally, they gave us champagne, chocolates, and a personalized card for our anniversary! The lobby had such amazing views. We also loved the pool. Lots of pool seats available unlike other hotels. I guess it helps that it's at the end of the strip so you don't really have as much crowds coming through. We grabbed some snorkel gear to explore Black Rock and it was full of marine life. What a beautiful spot (I grew up on an island myself and will tell you it's a legit snorkeling experience). The food and beverage options were limited. Breakfast was pretty pricey so we decided to go elsewhere to try a little bit of everything for meals which we were planning to do anyway. We did get food at the pool bar - karaage chicken and fries were so good! We went back for the fries and got a fruit smoothie. One downside is that since the Moana building was at the end of the property so we had to take several elevator rides through the hotel just to get to the lobby. That was fine since it encouraged us to get our steps in but could be frustrating. All in all a wonderful experience!

We just came back from a week-long stay. Overall, it was just okay. For the price we paid, I…read moreexpected more. The biggest advantage is the location. It sits on a quieter stretch of Ka'anapali Beach, so it never feels as crowded as some of the neighboring resorts. It is also right next to Black Rock, which means you can skip paying for a snorkeling tour and simply walk over yourself. We snorkeled there three times and saw sea turtles every single time. If you are lucky enough to get upgraded to an ocean view room, the sunsets are absolutely stunning and worth looking forward to every evening. The downsides are hard to ignore. The rooms are definitely dated, although they were very clean. The restaurants on site are expensive and the food was average at best. Breakfast costs nearly $50 per person, and the buffet was nothing special. For what the resort charges, I expected a much better dining experience. The staff were friendly and helpful throughout our stay. One tip: reserve your poolside cabana online before you arrive because they often sell out. If you can book this property using points (good redemption of course), I think it is worth it. If you are paying cash, I believe there are better values elsewhere in Maui. Overall, we had a pleasant stay, but it did not live up to its price tag.