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    Wake Automotive

    5.0 (2 reviews)
    Closed • 9:00 am - 6:00 pm

    Services - Wake Automotive

    Auto brake repair

    Auto engine repair

    Wake Automotive Photos

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    4 years ago

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    4 years ago

    Business owner information

    Photo of Robert W.

    Robert W.

    Thank you for the business Jacob. We appreciate it...

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    Mike's Plum Street Automotive

    Mike's Plum Street Automotive

    (41 reviews)

    We took our car into a different shop and was told that just for the transmission alone it would…read morecost us over $13k. There are many shops that when a women calls they tend to treat them like they are inferior, not this place. Ken was beyond helpful and even provided us a place to call if we wanted a refurbished transmission as he knew we were looking into options to save money but yet still get the job done right. We had our transmission replaced with Mike's Automotive and even with a few hiccups, nothing that was their fault...just a few extra things that had to be replaced to get the car in running shape since it had been sitting for some time. The fact that I never felt inferior by their staff and they kept the communication open with us was truly amazing. We were looking for a good automotive place and this definitely will be the place we go to from here on. Thank you to the staff for making us feel like we were part of the family and process during the process of all of this.

    I had been bringing my car here for several years now. My windshield wipers had stopped ejecting…read morefluid and the reservoir had leaked out the fluid I had replaced. I received a call advising me that I needed new nozzles that would have to be ordered and oh, by the way, my rear brakes needed to be replaced in the next few months. The estimate was $1,900 for both. At first, I was going to do it but then started thinking about it and consulted with a friend who suggested I take the car to Les Schwab for a free second opinion. When I told Mike's I was going to do that, I was told I would have a $200+ diagnostic fee. First off, I NEVER asked them to check my brakes! To really get a thorough look at the brakes, they would have to remove the tires. I picked up my car and advised them that WA RCW 46.71.025 states an auto repair shop may not charge a diagnostic charge unless advised beforehand or in writing. The manager quickly said they wouldn't charge me. The young kid tried to tell me that because I had my car in a few months ago (for regular servicing), that I had given consent. Nice try, won't fly. After picking up my car, I went to Les Schwab (had just gotten new tires there) and they told me I still had 5mm on the rear and 6mm on the front which was probably good for another 15k miles. I average about 7k a year. When I picked up my car from Les Schwab, the man helping me told me I was the second complaint that day from Mike's. Not a good batting average. I'm a 70-year-old woman but I'm not stupid. I told them, I don't trust you anymore! They clearly intended to take advantage of me. Too bad they didn't realize I am a recently retired WA State investigator, and I know how to do my research. I received a phone call from Mike the owner that night but was too angry to take the call. He left a message to call him. No apology, nothing. Never tried to call again. I gave him a week to reach out again before deciding to write this review. Too bad, so sad.

    Wake Automotive - autorepair - Updated September 2026

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