PROFESSIONAL AND EFFICIENT I always thought I needed to go to a hospital to see eye care professionals...I was wrong! I had an appointment the day after I called. The intake was prompt. The initial exam was conducted by an incredibly professional young person who pleasantly talked me through the process. I was already impressed by the time I met with Dr. Swaim, he is AMAZING! Very focused, great people skills, father of a Navy SEAL. My whole appointment including exam, my prescription, and payment took about 30 minutes. If you have the need of an eye exam, some cool new frames or contact lenses- go see these folks! read more

Employees are snotty and rude. Things take extraordinarily long to come in. Customers/ patients are treated with hostility & sarcasm. Actual doctors are kind & helpful but not worth the abuse from the employees to continue to go there. read more

Doctors great! They are the best at fitting glasses . They have a wonderful selection to choose from. Always clean and sanitary . read more

Excellent service in a comfortable setting. Their team was fast and efficient and very helpful with finding the latest styles for my new glasses. read more

HIGHLY RECOMMEND this eye center!! Recently moved here and went for an annual exam. Facility was clean, doc and staff were knowledgeable, professional, and friendly. This experience more than made up for the last one I had at a local family eye center. Thanks again!!! read more

I had a problem with my contact lens prescription. I spoke with someone at the front desk and explained my situation. Within minutes I heard back from the Administrator. He solved all my problems promptly. Their customer services department is the best!! read more

Been going here for years. Staff is friendly and professional. The layout of the building is nice. Entire family goes here for their eyeglasses as well. read more

Great people and I highly recommend this business! I've had my glasses cleaned here multiple times by Chris and Leslie, who are very professional and courteous. This establishment is definitely a personal, supportive team who build relationships and trust. They care and that goes a long way. Sincerely, Robert read more

Fast, friendly, COMPETENT service! Highest marks for a job well done and many-many thanks to the wonderful staff. The biggest compliment is this: ON TIME AND ERROR FREE! read more

My husband and I have been patients of the Eye Care Center for years. Two years ago I also had my 90 year old father become a patient. They were very patient with my father as he kept breaking his glasses and it was almost a weekly visit to get them repaired. They recommended that we get him titanium frames and they have been a godsend. My father loved going there as they were super nice and understanding. I am very glad, however, to not be going all the time. The staff would see us parking and always help to get him in as he is in a wheelchair. The office is very clean and friendly. We feel that we get excellent care from the optometrists. They always do a very thorough exam and their equipment is state of the art. We have never felt rushed and all questions were gladly received and answered. read more

I have been visiting this office for over three years now and every visit has always been pleasant. The staff is always a pleasure to work with. Dr. Jaime Hanna is extremely professional and thorough! read more

Went to have my eyes examined today and I was very impressed! Great patient care, professional and friendly. Ben did my initial exam and he was literally one of the happiest people I've ever met. I highly recommend them! read more

You know, reading the two reviews would give me a completely different opinion of the center than i have experienced over the past 6 years i have been going there. Most Eye centers are like any of the other "Doc in a Box" places that pop up everywhere. I have to say this place is different. From my first visit, Dr. Hannah was professional, curious, and took the time to answer every question I have had. Sure they are busy some times, and the staff has to find your paper work - but I have never had complains about the accuracy of my measurement, or my ability to see properly with the glasses I got from them. The front office is nice, and wait times are always minimal (which is a huge for me as i have limited time). General the visits go as follows; you arrive for your appointed time. They check you in and ask you to wait. In (usually) less than 5 minutes someone comes out and does the initial checks and standard questions (any issues sense last visit, etc). Following that you go back to the second waiting room to see Dr. Hannah. Normally in 10 min or less, they take you to an exam room and the doctor comes in and does the appropriate checks. Then your off to see glasses. Every other year I skip buying frames and get new lenses. Whats nice is, if my vision did not change much, thy suggest not buying new lenses - no pressure to buy or up-sale!! On one occasion I had an issue with the glasses (lights looked like they were color shifted), the staff was supper nice and helpful, but could not figure it out. I left the glasses and came back the next day, the lady had been reading up and found an article in one of the medical book.. Turns out I am sensitive to "High-Index Lenses" which is the "latest material" as it is lighter. They reordered new lenses for the frames and ta-ta, perfect vision. All in all, the place it is the only place i have used since moving to Wake Forest (2008) and I plan to continue using them. -d "I personally believe we developed language because of our deep inner need to complain." ― Jane Wagner read more

Had my eyes checked, one pair of glasses, and two pairs of sunglasses re-lensed(is that a word?). Everyone was very friendly, everything was cost-effective compared to other places I checked, and my glasses got returned quicker than they originally promised. Very satisfied with the experience. Thanks ! read more

Great office. Dr. Swaim has been my eye doctor since 1989. Always professional and great staff.

My favorite office to go to! My family has been going to the Eye Care Center for 13 years now. Every single person in this office is extremely friendly and helpful. Both doctors are awesome as well! We feel very welcome when we walk in the door. read more

Staff very rude, treat you like you are going to steal something. Very confrontational. One optician and the rest of the staff try to fit glasses but largely not able to, especially the young blond. I went here because convenient but would rather drive to a place that appreciates my business. I would NOT Recommend. read more

I normally do not write reviews but I should have read them before I went here. The eye exam was professional, but the actual purchasing the lenses and sunglasses was horrible. My sunglasses broke within 2 weeks of getting them. Then I was told they where on back order and would take almost another month to come in. So I pick them up after the month and I wear them as I drive home and during work that day and notice they are not my prescription. So I bring them in and they tell me that I was right because they didn't know they were prescription(isn't that there job). If that wasn't enough the receptionist say to me on my way out that "We were just testing you", You know, I don't find that funny because what if I got in a car wreck with my kids because of your incompetence. DO NOT GO HERE read more

I decided to try this place after having trek over to Cary for the last several years for exams. When I first entered, the place was nice but a bit dark. The receptionist was nice, but seemed to be out of sorts (likely a training issue??). Was called to have several tests done by an elderly lady (at least in her 70's). She seemed nice, a bit slow. Met with the doctor and it was probably the fast exam I have ever had...about 5 minutes flat. Found some glasses and ordered them. Was told it could take up to 1 1/2 weeks before they were in. They came in a few days later. Fast forward a couple months. I can't read close to save my life. I didn't know what the heck was happening. Being that I didn't want to complain, I wrote it off until I started having mistakes at work. Finally called back and was told to come back. Arrived for my appointment and they had no idea why I was there. I started to raise my voice after I made arrangements for my daughter so I could go to this appointment. FINALLY someone came out and sorted it out. Anyway, it was discovered that Dr. Hanah had given me the wrong prescription when we compared my new glasses with my 1 year old glasses. She refused to re-examine me and stood by her initial exam as it being correct. So, after spending $700 at this location, I now have glasses that are worse than my glasses the previous year. I should have realized that this wasn't going to be a good experience when I never see cars in their parking lot, an expensive lesson learned. So, my advice to anyone going forward is to run, don't walk, away from this place. At least dealing with Dr. Hanah. I have found any optician who has less than 15 years experience have troubles evaluating anyone with multivision or anything more than single vision. Dr. Hannah is a perfect example of someone who can pass the boards to get a license, but really should not be practicing as she has failed to "do no harm" and couldn't care less about her patients. Thankfully I can afford this set back, but I hope this review will aid others in their choices for vision care who would be devastated by such treatment.. read more