I believe I met Dr. Murphy in 2008 or 2009 and I've made sure to see her almost annually ever…read moresince. Dr. Murphy is the epitome of personalized service for eye care. Yes, she has a chart in front of her that tells her the things we've talked about in the past (i.e. medications, other medical issues and career info), but she doesn't skip a beat, and doesn't make it sound like she's reading from a chart - she talks on my level. It's almost like going to therapy because she's a human being who understands the everyday trials, tribulations, and good times a person goes through and how it affects their health, including their eye health. She's empathetic and quite frankly, an overall positive person to be around. It sucks getting old, and Dr. Murphy lets me do the talking to let her know what's going on with my eyes and then makes the appropriate recommendations, when it was time for bi-focals, progressive lenses, and now computer/reading glasses, even down to bifocal/progressive sunglasses (because I can't read my dashboard with single vision lenses anymore).

I've seen Dr. Murphy for the last 12 years. If I were to list every desirable characteristic of a…read moregood doctor, she would have them all. She literally makes you feel like the most important person in the world. She explains things well, makes sure you're happy with your prescription, is pleasant, smiling and encouraging. I highly recommend her. And my prescription for my new glasses is amazing! What a gift! Also, the online scheduling works great. I lost my glasses, and called to see if I could get an earlier appointment. They called me when one became available! Great office staff and doc - hard to beat! The downside: parking was a nightmare on Saturday, with the holiday shoppers!

PROFESSIONAL AND EFFICIENT…read more I always thought I needed to go to a hospital to see eye care professionals...I was wrong! I had an appointment the day after I called. The intake was prompt. The initial exam was conducted by an incredibly professional young person who pleasantly talked me through the process. I was already impressed by the time I met with Dr. Swaim, he is AMAZING! Very focused, great people skills, father of a Navy SEAL. My whole appointment including exam, my prescription, and payment took about 30 minutes. If you have the need of an eye exam, some cool new frames or contact lenses- go see these folks!

Employees are snotty and rude. Things take extraordinarily long to come in. Customers/ patients are…read moretreated with hostility & sarcasm. Actual doctors are kind & helpful but not worth the abuse from the employees to continue to go there.

I've been a patient of Dr. McPherson for many years and followed him to the new office from the…read moreprevious office. The practice has grown over the years. The office is on the first floor of a larger medical building and that building has plenty of parking. The office has extended operating hours on certain days if you need an appointment outside of normal business hours. I've always been welcomed when I enter the office and fill out any information needed. Then the techs that do the initial tests are very friendly as well. Dr. McPherson has always been thorough and friendly during the exam. I like that there is a new option to avoid the dilation of the eyes. I will gladly pay the additional fee to avoid that.

They do not know customer service. A prescription changed and they don't have the wherewithal to…read moreupdate that for contacts as well as glasses. If I did not pay up front I would leave immediately, but once this year is up I am gone. They constantly forget things and we have to travel back and forth to make up for their mistakes. Stay away!!

I really wish I had read the other reviews before I gave this location my time, energy, and money…read more This is my first and last time visiting the Wake Forest location! I ordered my glasses on October 9th. Today is November 11th. The first time they were received, I saw two of everything. The lady who helped me with the try on advised me to "just wear them until my eyes adjust!" I said no! I'm leaving them here. I refused to put me or other in that kind of danger! She also said she confirmed the prescription was correct. I had to schedule a follow-up appointment to have my eyes examed a second time. During that visit, I was told something was definitely entered incorrectly. So the glasses had to be sent back to be corrected. I just went back to pick them up, and the vision was blurry. The receptionist was very kind but advised me that Kim would have to assist with adjusting them. The fit wasn't the issue. It was my vision. Kim was on lunch, so I gave the receptionist the bag with the new glasses and told her I would like a refund. She nor Kim was able to help with that, so I was told to call on Monday morning. I have been wearing glasses for almost 30 years & I've never experienced this before! At this point, I am OVER trying to correct the issue with this location!

Of course you'll say customers are valued, but what matters most is you showing customers their…read morevalue. I've even requested to speak with a manager but of course the manager was too busy. The sad part about it is I wasn't asking for a freebie/ handout I was paying for a service. At the end of the day lesson learned Myeyedr shouldn't be your eye Dr.

Efficient, Professional, and Excellent Custom Frame Service…read more Had a great experience at MyEyeDr in Wake Forest. Check-in was fast and efficient, and the exam itself was even quicker without feeling rushed. Everything moved smoothly and professionally from start to finish. Dr. Reiman arrived in the exam room in what was probably one of the fastest turnarounds we've experienced with any OD. She's very personable, easy to talk to, and clearly explains her assessment while providing strong, confident recommendations. You can tell she knows her craft and genuinely cares about patient understanding. A special shoutout to Devin, the optician, who was incredibly knowledgeable and patient while helping us with custom frames. We brought in three Chanel frames, and she took extra care to make sure everything was handled properly and fit just right. Her attention to detail and expertise really stood out. We're currently awaiting the return of our custom-ordered glasses, and based on the experience so far, we're confident they'll turn out great. Overall, a seamless, pleasant experience. Would definitely recommend this location to anyone looking for quality eye care and attentive customer service.

AVOID THIS MYEYEDR ON CAPCAM AVE. I wanted a new pair or two of glasses, so I called Dr. Swaim for…read morean appointment, the Doc I went to last year, who was awesome ! I wasn't able to get an appointment until August 11, so I called MED on Capcom . Surprise surprise ! I could get right in ! I went in , had the exam, Reese, the salesman, showed me a pair I liked , and the price was good, so I ordered them. They came in, I was NOT ABLE TO SEE !! They had my PD at 62, which is incorrect, it is actually 60. So another salesman ( Reese ) was not in that day, so Suzy helped me. She remeasured my Pupillary Distance , and came up with 59 1/2...closer but STILL incorrect ! Adults PD don't change once one becomes an adult. I was asked ' Who told you your PD was 60 ? ' Every Optometrist I've been to for 50 years ! So she said she fixed it, and again I waited till the glasses came back. AGAIN, I was unable to see. Every time I have to go back, I see someone different. I was, understandably upset, and asked for a refund. His name was Deven. He walked away, and the 5th person came out to talk to me. The last person I saw was the ' glasses ' tech, supposedly. Mary . I asked for a refund, she asked for another chance, I could come back on Monday or Tuesday of the next week, when my ' doc' was going to be back in , and she was sure the doc could tweak my script to my old one, so I might be able to see. She was upbeat, and said she was sure they could fix this. I would be getting an email to come in on Mon or Tues. At this point, I should have read the reviews FIRST ! This place has only a 3 star rating ! Also, I was told my astigmatism had changed. I was unaware I even had one ! No one previously has mentioned that I had one ! DO NOT RECOMMEND THIS PLACE !!!

Extremely difficult to get in touch with. They never pick up the phone, you have to leave a…read morevoicemail or text with him and they only occasionally get back to you.

I'm new to the state and have been looking for a new optometrist. I'm so glad I found this place…read more The people are extremely friendly and helpful. I also love their Covid protocols- it felt very clean. It's appointment only to control the amount of people in the store. They also take your temperature and everyone has to keep their mask on. I also love their wide variety of glasses.

Horrible experience here. My daughter went in for an exam and glasses which are covered 100% by her…read moreinsurance. After signing forms warning her of blindness and death if she didn't pay extra for their new cutting edge scan technologies, she was tricked into getting a new contact prescription and surprised with a $99 bill at checkout which of course she had no choice but to pay. Do not recommend. McPherson Family Eye Care is fabulous, we're going back there for our entire family. Recommend them 10000%.

Dr. Merckle and crew are awesome! They're knowledgeable, helpful, caring, accommodating, and…read morecost-effective. Highly recommend!