I would not recommend you bring your business to Waldorf Nevens cleaners. I have been traveling and staying in Minneapolis for a couple of months and was looking for a convenient place to have my cleaning taken care of. My first visit was easy enough and was ready in a couple of days. When I went to pick up my cleaning the person behind the counter was very nice and said that since I was a first time customer I would get a 10% discount...awesome! I paid and went on my way. This is where the trouble starts. A few days later I get a call from a "manager" who said that I received my clothes and didn't pay. Um, how would I get my clothes from the back of the store and how would I even know where they are located on the racks? I explained to the manager that the employee there charged me for the clothes and I paid cash for them. The manager then said they would look into this. Now my second visit. I dropped off my clothes again and came back a few days later to pick them up. The worker behind the counter tells me that I owe money from my last visit and that she would need to call her manager. I explained the story again and that I did pay for my cleaning. She then goes on to tell me that what the person charged me was not the right amount. Well Waldorf Nevens, that's not my fault. Maybe post some prices or have prices on the drop off receipt instead of $0.00 all over it. So, instead of fighting about it I asked how much I would owe for all of my cleaning and paid that amount. My third and last visit involved the person behind the counter telling me during my drop off that she thinks I owe money from my second visit. "No way", I said. I told her that I had spoken to the manager and paid what I was told was owed. Upon my return I was greeted with a note from the manager that I did not pay the correct amount on my second visit and that I owed a few more dollars. Waldorf Nevens get your act together. Post some prices so that your customers know what they should be paying for your service. What a joke of a business. Stay away! read more

DO NOT TAKE YOUR CLOTHES TO WALDORF NEVENS!! Two fairly new, expensive dress shirts that were previously in perfect condition came back to me with identical size cuts, in the same place on each. In late-September I submitted two fairly new (approx. 1-2 months old) dress shirts to Waldorf Nevens for cleaning. The shirts are Hugo Boss ($175) and Theory ($199), so they are high-quality shirts, which I have many others of and have never had an issue. When I put the shirts in my laundry bag they were both in perfect condition - with no rips, tears, frays or "wear and tear" spots on them. When I received them back from Waldorf they were marked with taped indicating that there was "wear and tear." However, the alleged "wear and tear" on the shirts was in the form of completely identical knife or scissors slits. The same length and same width of cuts. These are clearly not "wear and tear" but slits from a knife or scissors. I sent the shirts back for Waldorf to "review", two weeks later and when speaking with Pam and Nancy about the issue they both were set on the fact that there had to be a manufacturing defect in the shirts and that I should return them to the store. The problem with that logic is that these are made by two different brands, so the chances that they would "rip" or "wear" in the exact same spot at the exact same time are almost impossible. There is no possible logic behind these shirts being the result of my "wear and tear." No shirt, regardless of quality, would wear like that after 1-2 months of wear. And to try and tell me that is demeaning. I will never give business to Waldorf Nevens again and don't recommend you do! read more

My experience took place between summer of 2004 and did not end until 2006. And it ended in a lawsuit. Yep. That's right. A lawsuit. I moved to Minneapolis from Chicago with loads and loads of clothes that needed various alterations, repairs and dry-cleaning. My first visit there was pretty pleasant. We went through every item, and I explained to the woman what needed to be done. Then we got to the coat that plays the leading role in this story. It was adorable. Ankle-length brown suede. Sash belt. Fancy lapels. Perfect fit.. Fully-lined. I bought it for a song, wore the hell out of it, and sadly ended up with sweat stains under the arms. She called the leather factory (where they send all of their leather garmets) WHILE I STOOD THERE, and described it to the person on the other end. When she got off, she said, "They think they'll be able to get them out, but they're not sure, and they said it can't hurt to try" I said, "Well let's give it a shot." This conversation will be important later. She said that some of the items (Specifically my coats and some pieces that needed to be altered) would take 3 weeks, and we joked about how hopefully I wouldn't need my winter coats before that (this was August). Since I wasn't in dire need of anything, I waited the full 3 weeks and went back to pick everything up. The gentleman working checked in the back and said not everything was ready. OK, no problem. When I got home and took the clothes out of the plastic, I notice something- well, odd. Odd in the sense that NOTHING HAS BEEN DONE TO THE CLOTHES. They were in the same exact condition as when I dropped them off. They took them, held them for 3 weeks, and then just wrapped them in plastic and gave them back to me. WTF? I wasn't even mad at this point, just mildly exasperated. So I drove straight back and walked back inside holding all of my clothes. When I explained what happened, he was very nice and apologetic. He took everything back and told me two weeks, at which time everything else would be ready as well. Cool. No problem. Fast forward two weeks. This time there's a young woman working. I pay and go home. I unwrap my clothes. My brown cotton duster is still missing the belt. My black wool coat has NOT had the sleeves shortened. My brown suede coat is MIA. I look at my receipt and realize that she has charged me for my brown suede coat. I immediately get back in the car, go back to the store, and explain to the girl what happened. She apologized, took the clothes back, and told me that she would explain to the management that I had not actually received my brown suede coat,that it was probably still at the factory, and promised me that it would not be an issue. Well long story short, it WAS an issue. For months I got the run around from them. First they said they gave me the coat back already. Then they claimed that I never gave them the coat at all. W. T. F. Are you SHITTING me? Finally, after going rounds with them over this issue, I lost my patience and told them they needed to 1) find my coat and return it to me, 2) reimburse me for the cost of the coat, or 3) be sued. When they realized I wasn't going away, then they got verbally abusive with me on the phone. Calling me names. Telling me I'm crazy. Asking me if I fell off the turnip truck (really, OK, that one was kind of funny because I'm from Chicago, and you're from um, Minne-SOTA. Also, only people who fell off the turnip truck themselves actually use phrases like "fell off the turnip truck".) Repeatedly hanging up on me. I never even raised my voice to these people. I just kept repeating in the same calm voice the above-stated options. After they hung up on me the 4th time, I marched my ass down to the courthouse and filed in small claims court. They were forced to reimburse me $300- more than the cost of the coat. But dear God, seriously? All they had to do was own up to whatever mistake they made and find my coat, or reimburse me. But lying? Verbally abusing people? Really?? Stay away from here if you know what's good for you and your clothes. There are other dry cleaners in town. And better human beings too. read more

They have sent the same clothes back to me twice, not cleaned and one dress hem ripped. I had to argue with them to get them to take them back in the first place. The rep tried to suggest it was my fault for leaving the plastic on. WTH?? They won't get anymore of my money... read more

I have done business with the Waldorf Nevins shop located between 11th and 12th on Hennepin for more than four years. I estimate that I've spent at least $600 per year with them since March, 2006. Records will confirm that this is true. I was on a first name basis with several of the employees who ran the shop during the evening hours. I stopped by routinely, after work, in order to transact business. For the most part, I was pleased with the relationship... until today. At some point in the past W/N accidentally starched a couple pairs of my khakis. The pants were so heavily starched they could stand by themselves. Needless to say, I wasn't about to put those things on my body... So they hung in the closet, still with the dry-clean tags attached. Eventually (today) I got around to taking them back in, thinking that it would be a simple matter to have them rewashed and dried, sans cornstarch and for free. Oh my! Was I ever wrong?! When I arrived at the W/N shop on Hennepin, this evening after work, there was a new face behind the counter. I picked up my last order and paid my $50 tab. I laid out my next round of clothing on the counter and counted it up. When I got to the end, I mentioned what my issue was, thinking this wouldn't be a big deal. Obviously, being a teenager... being new... being vested with little or no authority, I didn't mind at all when he said he needed to call his manager for back-up. Makes perfect sense, I thought. No problem. No problem that is except Lori (sp?), his manager, didn't seem to appreciate that fact that regardless of W/N's policy regarding not starching pants (duh! I have a similar policy regarding wearing starched pants), MY PANTS WERE STARCHED BY WALDORF NEVINS. Initially she claimed not to know me when we spoke on the phone. Fine- no kidding. She works days. I come in after working days. She also tried to hang her hat on the policy of 'no starch on pants' -- as if I starched them myself?? Hello Lori (sp)... If wanted to pick up an iron, do you honestly think I would starch my own pants? -- And that's IF I wanted to pick up an iron. I'm standing in your dry clean shop, aren't I? I pay you to do my ironing. Then, she either hung up on me, or we got disconnected (conveniently for her, I might add)... When we called her back she began to dive off into the minutia of attempting to locate a record of the old dry cleaning tags (presumably in "their system"). Whatever! I spend between 600 and 800 dollars each year in your store and, Lori (sp): 1. you basically call me a liar by claiming to work every day and yet not know me, after I claim to be on a first name basis with the folks with whom I've dealt for four plus years; Lori, I never claimed to know YOU, and I'm glad I don't. 2. you then tell me that you don't starch pants so I must be mistaken.- uh huh; If you don't starch pants, then un-starch mine! 3. you hang up on me (@ least that was the way I perceived it... and since you didn't apologize when we called you back, I suspect my perception was correct). 4. once reconnected you refuse to speak directly to me and you attempt to find a reason not to correct your company's mistake by delving into the minutia of your 'system records'. Lori (sp?), I have some simple math for you... Which is greater: $600 to $800 per year or ZERO DOLLARS per year? Lori (sp?), Was it really worth it to quibble over the less than $10 worth of re-washing and drying I was asking you to do? Lori (sp?), If I was your boss, I'd "can you," and not think twice about it. Mr. Zahooz (sp?), I hear you own Waldorf Nevins. Mr. Zahooz (sp?), I will not be spending any more of my money with your company because you hire managers like Lori (sp). Your company obviously forgot how to do business over it's 83 year history. See Ya. Wouldn't wanna be ya. read more

Broughr in a new king-sized comforter to be washed as the tag said wash before using and king-size too large for my machine. They shrunk it and left it full of wrinkles. I returned it and they said they would stretch it. Well, it can back 11" short and 6" less in width and with more wrinkles than a Chinese dog. When told, Waldorf-Nevens management rudely told me if I didn't like the way it looked to return it to the store I bought it at. Since they ruined it I asked for a refund of the cleaning cost. They told me to get lost. I guess they have more customers than they need! read more