Pharmacy staff mentioned their system might be down and they really went out of their way to call my doctor to get a verbal. I was able to get my prescription filled for my son all thanks to them. read more

This place had the worst customer service from the cashier Carol. She did the even try to help us with our return and we ended up finding the receipt on my app which she said we couldn't do and loudly called for a manager saying some code and no receipt return. She had no patience and rudely called us over just to be loud on her walkie to someone then proceeded to be rude to us. Horrible customer service! read more

Ordered Christmas cards at this location-order was fulfilled quickly but how on Earth am I supposed to mail out cards without envelopes? Luckily, I checked the small box that the cards came in and noticed that there were no envelopes in there. I went back to ask before leaving the store. I was told that they were in a box in the back. Me trying to be reasonable, I offered to go to the market and come back. He said I'd have to come back tomorrow. Why would I come and pick up my cards today so I can come back tomorrow for envelopes? I'll be returning tomorrow alright....for my money back! I fear for the other 30 boxes of cards that I saw sitting behind the counter waiting to be picked up. I'm pretty sure they'll let everyone leave without their envelopes, hoping that nobody notices. Use this photo center at your own risk. Don't say I didn't warn you. read more

Pharmacy is awful. Both pharmacists on Monday evening and on Tuesday morning are terrible. Wait time was way too long, and zero desire to help move it along. read more

Worst service at this pharmacy. Always extremely long wait times. Even if you use the "express pass," it doesn't help as there are no dedicated line or window for it. read more

Do not come to this location's pharmacy!! I got there at 9:40 for my 10am appt and I wasn't seen until 20 min later. Then for whatever reason it took 15 minutes to check me in and another 30 min just for them to give me a questionnaire. I didn't end up leaving till 11. Service was terrible, idk if they are understaffed or if the workers just don't care but I would not recommend coming to this pharmacy read more

The pharmacy is soooo slow. Not only to fill your prescription but to even address you at the window. Good luck if you need to start your prescription promptly, they'll take a full day before even having your order ready for pick up read more

I wouldn't even give them a full star! Their pharmacy is by far thee absolute worst!!!!! My husband dropped off his prescription at 1pm and still wasn't ready at 5pm!!! No excuse for this!! They don't know what they're doing and have their head up their ass! read more

Came to pick up my granddaughters prescription and it was not ready. They said it would be another couple of hours. I asked why and was told there is only one person working the pharmacy. I asked to talk to the Store Manager and she told me because they can't get anyone to work in the pharmacy after this COVID pandemic. She advised me if I want to complain, call the 800 number. I called and the recording said they are having high call volume and call back another time. Ohhhhh BS. Take your pharmacy request to another company. Meanwhile, my granddaughter is in pain. read more

Review is strictly for the photo department. I've placed two ordered at this location the first was canceled because they said they didn't have the materials. Okay, reasonable I guess. Fast forward a year I place another order which was supposed to be ready 4 days ago. I haven't heard anything about it. It hasn't been canceled or fulfilled. I placed an order for the same items at another Walgreens photo center and they were done in 2 hours. If you need your photos soon (or at all) don't place the order online for this location. read more

Still one star or better yet zero star ! Got notification on my phone that my prescription was ready and needed to be picked up. Went , stood in line for almost an hour then 2 staff members looked for my prescription in their shelves for almost half an hour ! . Nothing !! Couldn't find it . Staff has to go at the back and repacked the medications so I waited for few more minutes . Their service gives me higher blood pressure and stress ! When are they going to give good "express service " as posted above their counter ? Too much to bear ! read more

My review for this pharmacy will be just one of the all that has already given this pharmacy 1 star. NEVER in my life I have seen lazier and more incompetent people. I don't know who manages this pharmacy but that person should be fired. It's obvious that the people who work at this pharmacy are family or friends of the manager because otherwise, they can't last a day in any place that cares. 1 hour wait inside and 1 hour wait in drive through is common, sometimes, way more than that while you can hear many pharmacy "workers" (if you can call them that) just sitting there, talking and laughing. Do yourself a favor and move your prescription to a closeby CVS. Let these people get paid for doing what they do best - nothing. read more

Literally spent 30 minutes of my life on hold for the pharmacy, kept getting placed on hold with the response "please hold, we are helping customers inside" before I could get a word in. After 35 minutes the phone kept ringing and I was hung up on, never helped. read more

WORST PHARMACY EVER. What happened to you guys? Stop blaming COVID too! There are other illness in the world other than Covid. I'm going through Cancer treatment and my medication is very important! You guys are a mess. Prescriptions are NEVER ready. The medicines are all mixed up in a huge bin nobody knows anything. So frustrating! Oh and don't even bother calling they will put you on a half an hour hold only to hang up on you! read more

Don't use this pharmacy they are HORRIBLE RUDE AND SLOW! Don't use the drive thru 2 cars is 25 minutes minimum. And the woman inside with the broken English is rude as all get out smh. The store it self great pharmacy just sucks! read more

If I could give this Walgreens pharmacy zero stars I would. I went through the drive thru to pick up a prescription which I was text it was ready, when I went to the window they said they didn't have anything for me. I then asked them to fill my RX and they told me it would be ready in 2 hrs. Once I got home I received the text that it was ready. Since I was already home, I didn't want to go back. Anyway, they filled the wrong prescription and then acted like it was my mess up.. I had to go back and pretty much fight for my $$ back since it was their mistake and I was able to prove it. The pharmacy manager, Yiyi, lacks people skills and treats you like a moron. So be sure you triple check your RX before leaving this pharmacy as their mistake could cost you your life. read more

This is the most incompetent Pharmacy I have ever been too!!!! I was given a prescription from Redlands Community Hospital , printed out Dr. singed and barcode , they refused to fill it saying it should be written out . I called hospital and they asked me to have Pharmacist call them , when I called Pharmacist back she said that's not there policy Really !!!!! I have had many Pharmacy's call the Dr. I called the hospital back and they informed me that the pharmacy does not understand the latest procedures and I would be better off taking it to CVS . I called Walgreens back and they said to come and pick up my prescription . So much for customer service and understanding there job. Don't go there , don't waste your time . Go to CVS read more

Bad experience every time I come to this Walgreens Pharmacy. Super Slow & rude and there happens to always be something wrong with insurance according to them so I either have to wait longer there or wait to get some sort of approval from the Dr. Go to CVS instead. Same prescriptions are sent over to them and I never have any problems getting them, and prescriptions are ready FAST. It sucks because this Walgreens is so close to me but now I have to travel about 10 more miles to get my meds @ CVS. It's worth it though not to have to deal w/ this Walgreens. read more

definitely the worst experience I've ever had at a pharmacy !!!! They definitely don't need or want my business. I waited an hour in the drive thru. After it was finally my turn they placed the closed sign. Waited 30 minutes there and three pharmacy workers at the window never said one word. Wasted my time!!!! I have a 6 month baby at home and it's the only time I can go out and get my medication. When someone comes home to watch her. Thank you for the worst customer service. I probably wouldn't have been as upset if someone said to me at 9 sorry that you waited in line and we took forever to help our customers but we can't help you anymore. Instead of standing there 30 minutes at the window and not saying one word to me! read more

The worst pharmacy ever! Waiting time ridiculous! I waited at drive through line, one car ahead me, but 1 hour didn't move. Then I went to inside, 2 customers ahead me, but, after 30 minutes, nobody talked to me. I will Never ever go there again! read more

Every single time at least 1 hour to get your meds. For some reason every single time "something is wrong with your insurance" For sure my last time using the pharmacy read more

This pharmacy is by far the WORST pharmacy I have ever been too. I have been battling with this location for months trying to have my prenatal prescription refilled on automatic refills. Each and every month I am having to call and follow up on my prescription because low and behold they advise that I am not on automatic refills even though at pick up I relay my frustrations regarding matter and kindly request to please have my prescription on automatic refills. Now I have to sit and wait for my prescription for my unborn child for however long because of course it's never in stock. Taking my business elsewhere. read more

I was there today and needed help with simply 2 things. Im not the smartest with technology so I asked for help. He said "Its self explanatory." I still needed help and got no help. I was in customer service for 15 years. Never ever did I not try to help a customer to there needs. It just sucked that's all. Very frustrated and sad. read more

I've purposely delayed my review for this specific Walgreens because of other yelpers experience, but now it's time to submit my review. This Walgreens has never disappointed me. When you enter you're greeted by staff and when requesting assistance they physically help you vs sending to the aisle on an easter egg hunt. Their pharmacy staff have also been pleasant, even during my drive-thru experiences. No complaints! It's located on citrus and sierra llakes (north of the 210). read more

Walgreens - Drive thru pharmacy - Cosmetics & Beauty Supply Near Me - Fontana, California

Incredibly rude and condescending staff. I show up 10 minutes early for a 2nd Vac shot for my son. When we came it was empty. They claim I need to wait for additional paperwork to be printed. 30 minutes later it finally "prints". It takes another 15 mins for the cashier to call us over for the shot. The Pharmacist could not be bothered to do anything. The shot was given and the lady drew enough blood where she needed 4 alcohol wipes. She gave us our card and said to wait 20 mins. Last time, they kept the card to ensure we waited. Seems like they wanted us to leave. Do not come here. They could care less about taking care of people. We left after an hour and 20 minutes. Keep in mind we came 10 minutes early to an empty store. read more

Walgreens - The lady talking smack about our "attitude" to the pharmacist that never left that spot. - Cosmetics & Beauty Supply Near Me - Fontana, California

Trash, always get the same service from this Walgreens pharmacy. I called waited on hold for an hour, to get hung up on. Terrible customer service!! read more

Rude pharmacist. My dr accidentally submitted prescription to this location. I requested a change since this is to far from my home. The new pharmacy informed me that the Walgreens was giving him issues and kept hanging up on him. I called myself the associate the answers the call sounded rude and bothered! Went on to say I already sent them your prescription, I wondered how she knew who I was since I never even gave my name! I asked her to confirm my name since she is stating she already did it. She did confirm my name big I informed her she only sent a portion of my meds request and I desperately need the other one. She huffed and said well I'm busy! I have a line, which I understand, but there's no need for attitude and to confidently say you did something when clearly you didn't bother to confirm and double check your work! read more

Worse pharmacy in the area . Even if there's one person ahead of you plan on being there for a long time !!! The pharmacist is rude and staff is slow as snails . read more

I have been waiting in line with my fiancé for well over an hour, this is the worst service I have ever experienced! This is so unprofessional, and you see them through the window and they are doing a while lot of nothing... read more

Jane, the pharmacist refuses to transfer prescription requested and when I drive to other store where it's at she transfers wasting hours standing in line at both. I still have no medicine. I've waited in line 10 hours and have no prescription. Also Jane gave me double booster because I got very sick. Something is wrong with her. I will never go back. read more

The worst Walgreens to order pick up from. They have been giving my mom problems on picking up her order. Not only do they not complete the order but they cancel your order if you complain to the manager! Do not order from them. Apparently if you make them mad enough they won't give you your order. read more

I have been ordering photo prints through Walgreens online. Usually, I go in the store and pick them up, no issues. Today I decided to go through the drive thru to pick up as it said I could on my receipt. Big mistake. The manager has no clue what she is doing. Kept telling me there was a long line at the pharmacy. Couldn't get her shot together. I finally left without my pictures. Terrible customer service. No knowledge at all. read more

This is the worse walgreens i have been with Drive through takes for ever for the pharmacists to come to the window . When i call to ask about my son medication they put me on hold dor 20 minutes ! Cant be worse than this . read more

What's funny is all the reviews are bad. I came here to get a prescription filled. When I initially dropped it off everything was good the lady was kind said it will be ready tomorrow. No problem. Said nothing else about it. When I went to pick it up there was a problem. For some reason they could not release my meds at first they said they can only release one. I was having surgery the next morning so I needed them. Then they said we can't release either. My dr called to release them the next day. We showed up after surgery to get them. We didn't press the button at first cause we see the lady's walking by the window but to them no one is there til you ring the button. Then took another 20 min just sitting there waiting for them to release my meds when the dr called and should have been taking care of again. I will never come back here again. I went to Ralph's to refill and had no problems it was ready in 20 min and not much more expensive. read more

WORST SERVICE EVER!! Three times I attempted to pick up the same prescription and waited an hour in line till I could no longer wait. I asked them to transfer my prescription to another pharmacy instead they filled it where I was forced to wait in line again!! FURIOUS! Will never do business here again! read more

Needed prescriptions filled, turns out Walgreens does not accept either of the two major health insurances I have. That wasn't the part that bothered me...it was waiting 3 hours to get a notification on my email, no phone call, that there was a "problem" with my insurance. I called and got left of hold for 20 minutes. I go in to pick it up to find out the news. Needless to say CVS in Rancho transferred and filled them with 45 minutes. After being in and out of the urgent care and pharmacies for 9 hours CVS is the hero! read more

I'm giving this store a 1 start . The drive up service is horrible ! Waited 20 min for an item ! This is ridiculous!

The pharmacy is soooo slow. My medication was ready but it took over 15 minutes to get and that 15 minutes started when I got to the window. It doesn't include my time in line. My mom accidentally took my son's prescription to Walgreens on Sierra Lakes. It was supposed to be ready at 4:30 and it's 5:00 and still not ready. Such terrible service. No respect for customers time. I'd give a zero if I could. read more

i wish they had an option to rate as 0 stars . this pharmacy is an absolute disgrace. the customer service is horrible and the wait is worse . the wait time is up to 1hr to 1hr 30 and up . its such a struggle trying to pick up medications at this pharmacy . the staffing sucks. the times ive gone here, the pharmacy staff are on their phones, or gossiping with one another and at times have made fun of customers who have caused a scene due to being told to wait an extra 30mins to an hour for their medications, when they have been in line already for an hour . the staff put customers on hold to answer their own personal calls or to continue with a conversation that has nothing to do with their job. i feel like thats literally the reason why we are always waiting an hour and more to get medications, the staff are distracted and not on top of their responsibilities. read more

If Walgreens wants to be an authorized FedEx drop off location they should at least except packages for drop off. This place tells me that they have too many packages and can't accept any more. why the hell do they call themselves a drop off location if you can drop off a package. read more