I am writing to express my disappointment and concern regarding my recent hair service experience…read morewith Holly Forti, Carl Michael Salon Owner and Redkin Training Artist. Despite my initial correspondence clearly stating my concerns, I have yet to receive a response. Unfortunately, the service I received has left my hair severely damaged. Prior to the service, my hair was almost down to the middle of my back, but it has now been irreparably damaged due to the excessive application of bleach. Contrary to my stylist's assurances, the bleach was left on for far too long (60 Minutes), despite my repeated inquiries. As a result, my hair came out in clumps when rinsed and combed. Furthermore, I was not allowed to see the damage as the salon chair was turned away from the mirror. I have been forced to seek legal action due to the refusal to respond to my Dear Carl Michael, I am writing to request a refund for the hair coloring service I received from Holly one month ago.. However, Despite her acknowledgment of my extremely delicate hair, I am concerned that she left the bleach on for the full 60 minutes, even though significant lift was achieved after just 20 minutes. Following consultations with two separate salons, they have expressed shock and dismay at the damage. As evidence, I have attached a photos not once did they offer to refund me my $819. Additionally, I should've changed lot years ago when Holly put in four sets of extensions and they fell out within 72 hours. They offered to put them back in, but that would cost would fall on my hands.

I love visiting Carl Michael salon and seeing Meghan! She is always on-time with appointments,…read morefriendly and professional. Whether I'm having a cut, color or highlight, Meghan listens and offers fantastic suggestions for a modern touch. No matter what kind of day you're having, when you sit in Meghan's chair you feel valued and cared for in a special way. Best hair stylist by far! Sharon R.

This store is neat and clean with great window displays. The service is great. The owner is…read moreknowledgable and helpful.

From the owner: We are a retail Avon store. We sell most popular items such as Anew Skincare, Moisture Therapy &…read moreSilicone Glove hand cream, deodorants, etc. We also carry fun novelty items such as Grumpy Cat, Blue Q tote bags, WoodWick candles and more. Please call ahead for hours as we are open part time, Saturdays only.

I visited Lynnfield location for a color service. Though the color turned out well, but the hair…read morewash was horribly done. There was a lump of shampoo left on the front of my hair, and when I pointed it out the person washing my hair just said "sorry" but didn't bother to rinse my entire head -- only that small section. My hair still felt heavy and slippery, which made it obvious the shampoo had not been properly rinsed out. when I got home I still had product left in my hair and had to wash and condition it again myself. That completely defeats the purpose of getting your hair professionally washed at a salon. I also noticed the store didn't seem very clean these days, which was surprising for a salon. I tried contacting customer service afterward but couldn't reach any representative. Overall, a frustrating experience.

Thank you sooo much Madison Reed and Aleah in Lynnfield for the complimentary color correction to…read moremy previous service. I went into the salon today thinking I was only getting a complimentary Prime for Perfection treatment. However, Aleah, the manager went above and beyond completely transforming my hair color into a beautiful blonde masterpiece and even threw in the blowdry. My hair feels so healthy using Madison Reed and the color came out beautiful. They likely won't be able to get rid of me now :-) Thank you Thank you Thank you

Love the products and the training I received from Aviva! Their customer service is excellent as…read morewell! Highly recommend!

I tried AVIVA solutions as a sample I bought from a third party. The rapid solution was a hit…read morebecause the process time was actually shorter than other brands and they offer more variety! I give 5 stars for customer service because it was above and beyond!

Enjoyed my good deal on 2 fifteen minutes chemical peels about a month apart. First time was very…read moredrying but I learned it was supposed to be. Second one with Taylor and moisturizer was quick but very good and my skin feels amazing! Thank you Skin Laundry.

Great location and Staff!! Kemal is my go to always. But you are going to get great service…read moreregardless.

Lindsey provided me with the most amazing relaxing facial I have ever had. It was so relaxing I…read morewill definitely be back !

I love shopping here! The staff is friendly, professional and knowledgeable. They carry so many…read moregreat brands!

Ulta store layouts tend to be pretty consistent, but something about this one is off. I guess just…read morebecause it's new. It seems unnecessarily bright and more cramped than other locations. There was also a security guard hovering at the entrance and wandering around the store as I was browsing, which I have not seen at any other Ulta, and I've been to many of them in various states. The actual store employees were friendly which is the only reason I don't give this location one star. I won't be back to this one.

BUYER BEWARE I placed an order online at 9:03 am for same day delivery. After the order was…read moreconfirmed I was told it would be delivered between 5-7 pm via DoorDash. I needed my order sooner so I contact Customer Service and said I would like to switch it to same day in-store pick up. I was told I couldn't make any changes because the order was already on it's way. NOT POSSIBLE so I said cancel it. Again, I was told I couldn't change it. I would need to return it after it was delivered. I said credit me for the delivery charge and tip. They wouldn't credit me anything and told me to cancel with DoorDash. Door Dash said they can't cancel it because it's a Ulta order (which I suspected). After over an hour I got NO WHERE! So now I have to go to the store buy my items, get the delivery and go back to return it and it will cost me $6.95 plus $5 tip. I will report them to the Massachusetts Attorney Generals office as this has got to be illegal. Consumers should have rights.

I've been going to The Salon for well over a year.. Jackie Bento, the owner, had been the only one…read morewho has cut and colored my hair. It has been a very good experience until June 2012. She cut it way too short and not at all what I asked for. I had been trying to grow out layers and have it all one one length, a very classic look. She asked if I wanted about two inches off and I said that would be fine. And, she asked if I wanted it the same as I had been getting and I said "yes". I came in with a longer version of what I wanted. I assumed she knew as she was the last one to cut it. My hair is very very short and not all one length but longer in the front, and shaved in the back. She gave me this exact cut twice over a year ago but I had told her that I was going back to my old style on my last two visits. This is the antithesis of what I wanted. She is not easily distracted, loves her work and takes much pride in everything about her shop. I left a message on a Sunday a.m. that they would get on Tuesday. I waited until Thursday and called and asked to speak with Jackie and asked if she was with a client. I was told that she was not. I was put on hold for a minute, the receptionist returned and said she was with a client and would call me back. I waited and waited but received NO call from her. I think that, as a professional, knowing a client is upset she should have called to discuss this.

I just wanted to give a huge shoutout to Brandon at CVS in North Reading, MA. In a time where great…read morecustomer service feels rare, Brandon truly stands out. He always greets everyone with a genuine smile, has an incredible personality, and goes out of his way to help customers however he can. You can tell he really cares about people and takes pride in what he does. Every visit is a better experience because of his positive attitude and kindness. CVS is lucky to have someone like Brandon representing their

The workers are incredibly rude. They followed me around with dirty looks and made rude comments…read morethroughout my whole shopping experience.