If I could give negative stars I would, not only is the customer service horrible but no one answers the phone. And, 8 times out of 10 the manager will hang up mid call and pretend it's an accident. read more

Absolutely horrible customer service. Do not get your meds sent here. And if you accidentally do. The district manager name is Jason and his number is 6503484237. That's the only way you're going to get any help!!!! read more

Up date your system is crap and the staff so rude and no one in charge of this place is a mess I'm glad is the last time I'm here plus staff taking about patients that are being rude to them you should ask your self why there rude read more

I will be changing pharmacies. On the website and on the automated phone service it said that the pharmacy is closed from 1:30pm to 2pm. This is false information! I walked in at 1:00pm and all the staff were walking out and the pharmacy was closed. I thought lunch breaks were 30 mins long with two 15 min breaks? I asked the staff and she said that they are closed from 1pm to 2pm. Now I'm sitting here waiting an hour for my dad's medication. read more

I've gone to this Walgreen for years. It is not the store's fault. It is the city of San Pablo's fault with all the house folks hanging around and stealing from the store. The workers have to put up with a lot so I would not be blaming the workers I would be blaming the city of San Pablo for not doing enough read more

Denies use of rest room to paying customers Understaffed and customers have to pay the price for that read more

This place is gross! It just is. I placed an order and unfortunately it was sent to this store. I got it. OK. But the exterior! Please show some care. All of the places in the area don't look like this. So the only reason they got two stars is because the person delivered my online order to me. It wasn't complete and my order wasn't corrected, but I was glad to get something that I can't find in stores, so the extra "tax" was worth it. The good thing is that now I know where I don't want my online orders to go. read more

People who are working $16 an hour should be more friendly and have top notch customer service. This location has the worst customer service ever. read more

Terrible customer service, they don't even bother to pick up the phone to answer calls. If you're looking to fill a prescription I'd recommend literally any other place. I have multiple medications I am waiting on and had to switch to CVS. read more

The pharmacy is always temporarily closed because of staffing issues. I can't get my medication when I need it because of that. They say when they are open they close at 6 pm but most of the time they close earlier than that. I may have to switch to CVS. They stay open until 9pm. read more

They were BLATANTLY hanging up every time I called. I'm very I'll and needed to contact pharmacy. I used to shop regularly they're NEVER that busy to where they have to hang up on ill customers. Scary especially knowing there are others who are worst off than me smh. Y'all need to do better. The store AND pharmacy would answer then hang up RIGHT AFTER. read more

Walgreens isn't my pharmacy anymore. it was interesting. some bargains. many miscommunications. i.e. whenever i order medicine. system says pick up at such a time. show up. no medicine. computer has no idea what each location has in inventory. not much micro beers here either, snacks not cheap, chocolates too generic, not enough cocoa. brew: merlot wine or riesling (5) -whichever california wine is on sale. -parking's never an issue. read more

Have appointment at 4:15pm for COVID test. I arrive at 3:45pm they told me their close early cannot do the Covid test. They did not call or email to notice me need to change time or reschedule. Wast my time to go store and told me they cannot do it. So rude and very unprofessional. read more

This review is for the pharmacy only. The are the absolute worst. I am very very disappointed with their service. If they are this miserable with their job. Just QUIT!!!! You can not get through to the pharmacy staff to get an update on the medications. They will answer the phone and then hang up in your face after being on hold for 15-30 mins. Walgreens do better. read more

Good luck calling about your prescription .. this location will literally hang up once it's your turn only to hang up. Terrible customer service read more

Very convenient and they take care of official Covid 19 test if you work requires testing before employment.

An employee named Ruindeep was working and bumped into my very pregnant friend. When my friend said excuse me she very rudely said "do we have a problem lady?!" So I called her out for it and she started yelling that she's calling the cops. This is the type of evil rude employees you have? She has no business working with people if she's going to bumping into customers and then threatening them. read more

I have to say thanks to Karina in the pharmacy for handling my dad's covid shot with care and ease. I know that pharmacy folks probably get a lot of angry customers so I just wanna say thanks for handling my dad's shot under difficult circumstances. read more

Walgreens has officially taken rein as the one and only drug store. The new store is in the up and coming College Center Plaza. The brand new Walgreens opened in August and comes with all its bells and whistles. The store is next door to a new Auto Zone and both stores compliment one another with similar architecture and aesthetics. I was in the area and needed a FastTrak transponder and I remember seeing a sign that Walgreens carries them. As soon as I walked in, a nicely dressed staff member (maybe manager) greeted me and asked how he could help. He said they didn't carry FastTrak but they do have the Clipper Card. A few seconds later, an employee corrected him and I had my transponder in my hands. The process was pretty effortless, but the manager needs to be better aware of specialty products they carry. read more

Walgreens - the front of the store - Drugstores Near Me - San Pablo, California

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This place need to shut down ok What happened is me and my wife went there to get her passport photo taken once i meet up at photo center i saw a guy name ECUARDO..we said Hello two time he doesnt care and say anything to us.. i told him we need photo passport he said ok and the he went to get a camera and take a shot very close to my wife face and didnt even say to my wife to correct her hair or etc..so the pic come out very ugly..so i think i need to re do it if my laywer complain?? When we paid and we said thankyou so doesnt care..bad customer services here Ok..Please be respectful and growning up boy..I didnt like the way to present or treat your customer..GO get some education and training course for photo taking and learn how to talk right with customer..I Will never come back.... read more

This Walgreens is located on Laurie and San Pablo in San Pablo California. I am in Chicago. I needed to fill some heart medicine for my daughters dog. My daughter was in the hospital with Covid. The veterinarian pharmacy waited on hold for 30 minutes to place the refill and finally hung up after no one came back to the phone. I called and said I was calling from Chicago and the vet couldn't get through. They could not call the vet or give me a fax number even though they had been unresponsive. Finally when the prescription was filled, there was no notification that it was ready for pick up. read more

Be very wary of this pharmacy. They took two days to fill my mother's heart medicine, neglected to call her when it was ready and when we attempted to call, we were on hold for ten minutes. Subsequent phone calls went on unanswered. I had to drive down and demand the prescription be filled. Turns out, the team there admitted they were understaffed because CORPORATE was demanding they keep labor costs down so that their profits and contributions to 401ks would maximize. So this is walgreens commitment to health care. Understaff, delay filling prescriptions, don't communicate as promised so that a patient does not get her heart medicine and begins to relapse. Nice going, selfish, greedy C-suiters. BOYCOTT Corporate medicine. Patronize local, family-owned pharmacies -- if they still exist!!! read more

Do not trust this location for prescriptions. None of the staff understand the computer system, and you'll get a different answer to your question depending on who you ask. Their system routinely loses faxs from Drs. I've had to have my doctor refax to them several times. You constantly get emails from them saying they could not fill your prescription because of an error in your insurance, or because you are out of refills. Sometimes you call and they tell you it was a mistake and everything is OK. Sometimes you have to go there in person and one person can't help but another finds the error. They have submitted to the wrong insurance many times, and when you tell them in person eventually they'll find the error - they did something wrong. They run out of medicine that is extremely common and life-threatening to be without and tell you it will be days before the distributor gets it in. My latest situation is that my doctor faxed a refill two months ago, I went and picked it up and have 2 refills left... two days after I picked it up, their system told me that they couldn't refill the Rx I had already picked up! I called to ask what was up, and due to a misplaced fax on their end my DR had faxed a 2nd time... but the 1st was found and put through. So when the second came, it generated that error email. I was told that it was OK, that would be stored in the computer for next time. Now I have two pills left and two refills on the bottle and am told that because the system had FIVE refills in it (presumably because of the duplicate) that the refills are cancelled and I have to get my Dr. to send ANOTHER fax. This is the weekend, I have two pills. Walgreens makes the errors, and ever time they tell you it's YOUR job to fix it. I have a medicine that is only taken as needed, Walgreens somehow put it on auto-refill, which I don't need because it's only taken as needed, doesn't get used up. I have been trying for over TWO YEARS to have them take that prescription off auto-refill - on the phone, in person, and am continually assured they have fixed it... but every month they still auto-refill it. And then some of the pharmacists give you major attitude when you ask for clarification - the pharmacy employees act like you, the customer, are an annoyance they'd rather ignore. Family members have had to call Walgreens Corporate several times to complain about lcommonly-used ife-saving medication being out of stock. Corporate says they defer to the pharmacist at each store and those pharmacists have final say, so calling corporate is pointless. I have lived in many areas and used many pharmacies and have never had issues with any other place. With Walgreens, every single time you have a refill you hold your breath because you know there's an even chance that they'll screw it up yet again and cause you to have to scramble making duplicate phone calls with two or three pills left... and you can't call in a refill if you have more than seven pills. I've literally had to spend two days on the phone several times just to get a refill. DO NOT get your prescriptions here. They are notorious for messing things up. The regular store staff, on the other hand, are great and helpful. So if you want to buy a lawn chair, this pharmacy is OK. If you want a pharmacy, this pharmacy is a bad choice. read more

I dont understand how a store that is as busy as this one i s and yet they are saling expired goods. I didnt even know soda could expire but i could taste it immediately by then its too late to go back just to cry over a soda but they really should have a person that checks these things before its offered to the public read more

Come to Walgreen Stores often. I hate their Pharmacies some good some sick, specially when Computers been down two days and cannot get your medicine. They need a better system. read more

Walgreens - Place really clean but all Walgreen Pharmacies need an update! Their computers SUCK! - Drugstores Near Me - San Pablo, California

I came to pick up my moms and sisters medicine and the pharmacist technician was very rude and disrespectful

you'll wait foreverrrrrrrrrrrrrrrr at the photo dept. it's always been like this at this location. 10+ years

Okay first off, I use to like this Walgreens a lot years ago cause it was new and the Costumer service was outstanding! But like always all good things have to come to an end and things turned to its worst! It's a good store if your just coming in and out to grab something quick and you don't make contact with Any worker other then the cashier.. But if your like me and you like to shop and actually buy things and need things you can't find, that's when this store tune HORRIBLE! Starting off with the fact that ever time I ask a worker if they have any of something that I'm looking for in stock, they (and when I mean they, I mean all the same people that work there) always tell me straight up no. They don't even try or pretend to even go look in the back or say let me check to see. Or another thing, when I ask a worker I can't find something in the store, they either point over somewhere or they tell me it should be by where these other things are at?.. How am i suppose to know where these other things are at? It I'm not a worker!! And lastly , this happened to me twice last month, it's bad enough this exact Walgreens closes the earliest in my whole area, I have to sometime run real quick where it's most convenient, so I'm they 15 minutes before they close And right as soon as I walk in , the harassing start, and they constant tell me that they are about to close, and in like I think I know that? Point is, the reason for my visit was to place a picture order, so obviously that's gonna take a while but not too long, so as soon as I sit down and I'm trying to rush and place the order and all the workers start telling me it's time to go, when I still have like 10 minutes left!! So I just ignore them, rushing through everything, keeping track of time , and then a security comes and stands next to me and tells me it's time to go and really starts trying to kick me out and then starts putting up these bunch of excuses saying that our registers close automatically at 10 and all this bunch of bull , so I just start giving an attitude back since they have all at his point been rude to me, and at the end I get so fed up, and I just unplug my phone and storm out. 5 minutes before the store closes... Never in my life has this ever happened to me before... And I've been places after hours and they just warn me once it's time to go so I make my way to the front, not harass me he whole time and follow me around? Do your self a favor and just go somewhere less if your are trying to shop for a lot of things. It's a good store if your just in and out, but be aware of the workers there.. There not good. read more

Was here earlier tonight. I normally shop at the Walgreens on Church lane but thought I would swing by this one as it is closer to my home. I needed milk. However, they were completely out of whole milk, 2%, & 1% in every single size. Not just the gallon, but no milk in the quart and pint size either. Since I was there, I thought I would buy a tooth brush. Checked the sales paper and picked up a tooth brush which comes with a Register Reward. I pay but no reward prints out. Apparently, they were out of catalina tape (receipt paper for register rewards). read more

Horrible pharmacy service!! Horrible!! Don't drive up to their "convenient" drive thru because they will not even acknowledge you until you push their call button, and they keep you waiting for a very long time beige they come to the window. Oh, Don't try calling either. They will leave you on hold for 46mins and then hang up on you! They are VERY unprofessional. read more

Terrible pharmacy. Got a call saying my prescription was ready and of course, it wasn't. Had to wait 30 mins. The woman behind the counter was terribly rude. She wouldn't let me get one word in before interrupting me and told me to put a different phone number in from my Rewards number, which I told her I didn't want to do since I wouldn't receive my points. Interrupted me and told me to put my most current number in. Wish I could've gotten the woman's name. read more

-Friendly service -Convenient - Lots of candies and beauty items! Before this Walgreens opened, I used to have to walk all the way down to the old one on Church and San Pablo. This Walgreens is nice and clean with a friendly staff. There's always some sort of makeup sale so those items go fast ~__~. I like to come here and check out the new nail polishes and what candies they have. Recently, i've picked up a deLISH Dark and Sinful pear and almond dark chocolate and it was delicious, you can really taste the pear! On the other hand... -There is not a person behind the photo center constantly so sometimes you will have to hunt down someone if you want to have your clipper card reloaded or pick up photos. - Some of the items, for example baking tools, are overly priced : / read more

Filthy, The outside of this facility looks like a landfill, garbage throughout the neglected landscaping with broken trees, overflowing trashcans (left for days) and surrounding the store are discarded shopping carts from distant stores, a soggy abandoned couch leans against the building. Is this where anyone wants to fill a prescription? Yuck! read more

I had an issue with my son's Clipper card and Fernandez (Manager) assessed the issue carefully. He not only situated my son's youth Clipper card but went an extra mile. He's a great Manager. You should see him to resolve any issues you might have at this location. Thanks again, Fernandez! read more

I switched to this pharmacy from the one on Church Lane, because those pharmacists were not on the ball and the lines were always long,. I've only had one somewhat unpleasant pharmacist since I've been going there, and I've never seen him since. Can recommend them. read more

This is a review for John the pharmacist. His polite, positive, and friendly manner sets the tone for the other employees in his area. He pays close attention to whatever he's doing too. You want a pharmacist to focus when he's dealing with medications. If a customer is grumpy John doesn't take it personally. (How very different it is to relate to this pharmacist compared to Paul at the new CVS on telegraph --across from Berkeley Family Practice--please see my review of that scary situation). I will return to this Walgreen's because of John, even though it's not in my neighborhood. read more

Horrendous service and attitude of staff! They don't really CLOSE at midnight. They CLOSE EARLIER and they put you in a bind because you expect them to be open until midnight. The staff is sooo unhelpful with a disrespectful attitude! read more

rude people working there. they answer the phone, tells me that someone will be right with me and then hangs up. they don't give me time to ask any question. and when I call back, they pick up and hang up immediately. who hires ppl like that? Walgreens, you need to screen your employees more carefully. this happened on may 31th 2016 at around 2pm read more

Walgreens is a good store, but recently I have been having problems with the store. In the weekly ad, it said there was a sale on the headphones and no matter which Walgreens I went to, they all said they ran out. But then, I got a rain-check and when I went to Walgreens again and tried to use the rain-check, they said that the headphones were NEVER on sale (even though I had a rain check to prove they were on sale) and they acted like I was a liar and they refused to give me back my rain-check. Also, there was a sale on the Foster-Grant sunglasses and all of a sudden when I went to the store to buy one, all the sunglasses were gone. Even though there were a ton that WASN'T foster grant sunglasses, those were gone too. Then they said they ran out. To be honest, I think they are just hiding those stuff in the store that are on sale into the stocking room, and telling that it's sold out. That way, they could show ads with stuff on sale to make customers come to the store and buy OTHER stuff when they had just come for the stuff on sale, While the employees hide the stuff on sale into the stocking so that, that way, when the customers are told that the stuff are sold out, the customers would be like "oh, now that we came to the store, let's buy stuff so that we didn't come for NOTHING." They are just attracting customers to the store to buy stuff by saying stuff that are on sale in the weekly ad. This is a misleading. read more