sprain issue -- the PA Anthony gave me wrong prescriptions he gave Prednisone and Tizanine was…read moreunable to sleep any more 1 to 2 hrs within 24 hrs a total of 4 hrs in 2 days. Then researched found that prednisone contributes to insomnia. Then had no bowel movement for 3 days constipated which never happens to me The Tizanine is a musle relaxer that slows down your metabolism. Anthony Demetro PA need some refresh courses. I was so miserable in addition to severe pain, no sleep, and top it off with constipation. Never for a minute he advised about the side effects. He also suggested not to take IBuprophen and take Tylenol for pain in which I normally take Ibuprofen but didn't say why. Then after researching found out that ibuprofen cannot interact with prednisone. After all this I stopped all medications given, ate some pure pumpkin puree and 4 hrs later I was back to life on the toilet. Back to Ibuprofen and feeling much better. All he had to do is suggest pain killer and that's all was needed will never go back to this place. Caused me more health issues by those unneeded prescriptions waste of time, waste of money very unprofessional. Go back to school

Do not see dr Martin frantz or his brother Matthew. They will talk down to you treat you like…read moretrash. Martin will tell you when you tell him and his medical assistant that your depressed because you lost both your parents this year that you just need to forget about them and move on. They will send you for a test and when you get them done scream at you because they did them in the office and sent you to get them done but of course you don't know that because it's a panel that they send you to get and I don't work in the doctors office, so how would I know that I was just following what he had written. I'm tired of being treated like crap. The last time I was in there he talk to me like I was a piece of worthless garbage, he didn't like, and I had questions about things he expected me to do exactly what he said to do without asking questions, or wondering why or see if there was other options for certain things he's not one that has a bedside manner, so if you go there, you better watch out fair warning just don't go at all

For the first time in life, I had trouble hearing from one ear. On the day before Labor Day, Sunday…read moremorning, I went to this Cleveland Clinic urgent care center. Within a few minutes, I was efficiently signed in by Jordan. Shortly after, Physicians Assistant Melissa evaluated me. Sean then cared for me with Shirley's assistance. Everyone was so helpful and friendly! From sign-in to evaluation to care, everything went efficiently and my problem was resolved. I highly recommend this facility.

I was visiting Cleveland when I got a sudden and intense sore throat. I went to the Express Clinic…read moreon Saturday morning feeling miserable. While I was waiting I got really thirsty and asked the young medical receptionist for some water. Their water dispenser was broken so she opened her own bottle of water and poured me a glass. The wait was not long and the nurse tested me for strep etc. And I got my results in less than 24 hours. But the kindness of the medical receptionist really stood out.

This PARTICULAR location for Urgent Care is especially good. I actually come here more often than I…read morego to my family doctor! The receptionists are ALWAYS helpful and friendly, and they make you feel like a priority every time. Every doctor, nurse, nurse practitioner, and physician's assistant is well trained, thorough, and, best of all, compassionate. They listen carefully and acknowledge all concerns, and they treat each patient with respect and deference! It doesn't matter how "good" the doctor is; if good bedside manner isn't there, there isn't trust. Plus, the doctor on staff one day was able to diagnose in 15 minutes, what the local E.R. didn't do in FOURTEEN HOURS. I'm so glad that such a great resource is available so close to me!

The only reason I'm even giving 1 star is because I have to in order to post and WARN people…read more COMPLETELY UNPROFESSIONAL AND RUDE STAFFING. Never in MY LIFE have I dealt with such horrible and unprofessional DOCTOR LEVEL staff. Not only did they prescribe me the wrong dosage of my controlled substance medication and REFUSED to fix it, they then call me and tell me it shouldn't have been prescribed at all - not my problem. The DID prescribe it, the mis-prescribed it, then told me too bad when asked to fix the error and that it shouldn't have been prescribed in the first place - once again, not MY fault. They are the medical professionals, not me, how it is my mistake they don't know what they should and should not prescribe? But yet, I'm the one who was told when I called, to "find a new doctor, that I had 3 weeks enough medication to get me through, that my pharmacy flagged the meds which is why they weren't filled (lies)" and the list goes on. I asked to speak with the medical director for several DAYS, and not until my pharamacy called did I recieve any communcaiton from him. Once I did he was rude, entitled, cut me off, and once again made it seem like it was MY fault THEY messed up. He then said he would "do me a favor" and "not report me " (not report me for getting my prescribed medication filled? Make that make sense), he then said if I DELETED MY NEGATIVE REVIEW HE'D DO ME A FAVOR AND SEND ME A REFERENCE OF A PRIMARY CARE DOCTOR - no surprise here, but I never heard another word from him. I am disgusted these people call themselves medical professionals and people have to actually trust them with their lives. DO NOT GO HERE - STAY AWAY. I will continue commenting and leaving reviews so the same thing that happened to me doesn't happen to others. THESE ARE HORRIBLE PEOPLE AND DO NOT CARE ABOUT THE PATIENTS WELL BEING AT ALL. Please do not make the same mistake as me and trust these people with your health! This could have been a life or death situation - and they did NOT care! They only cared about their online review and how they LOOKED on the outside. Sickening, I am in process of reporting them to the medical board as well as my insurance and telehealth services - these people are truly sick and should not be trusted.

I had a procedure done at this hospital recently. The staff was great for the most part. The…read morepre-admission staff was great. The pre-op staff was very nice and efficient. The building is old and new. So in some places you get new and in some places you get old. Surgery wise I felt very safe and that I was in good hands. No problems. The little bit of issues come on post-op. The nurse assisting me was nice. And very helpful. They were eager to dismiss me. That's fine I was eager to go. But in that haste. There were issues. My IV line was still in me, my catheter was unhooked and had to be fixed it's like they wanted me out but didn't double check me. And I was kinda out of it from the drugs. So I was no help. Overall nice staff care was good. But I think they might have been busy or the nurse was pulled into many directions and things fell through the cracks that shouldn't have. Would I go back. Yes. But now I am looking to make sure things would be done properly.

Had to take my 3 yr old to the emergency room due to respiratory / short of breathe. Took them 10…read morehours and to "diagnose" what was wrong. And even that was wrong. Was then transferred to another hospital where we found our childs diagnosis. Stay away from this hospital. Its dirty, slow and they do not care about their patients.

I have been to this facility three time in the past year and highly recommend them The Doctors are…read moreprofessional and very knowledgeable.

Excellent bedside manner when I came in with a health issue. No line ~ this urgent care is a hidden…read moregem. Thanks!

this review is not about the care received in the urgent care office, but rather the difficulties…read morethat violate the ADA Guideline. There is one handicapped parking space way around corner. The door is impossible to open if you are using a walker, crutches and even a cane. I'm a patient of the Crystal Clinic offices on the main floor and go there for physical therapy. I was told by them that the Drs. that run the urgent care, own the building and refuse to make improvements. How can this be rectified??

Great staff great doctors who are by the way brothers their very caring of their patients all in…read moreall i come here when i need their services love them

Two years later and still if you call the phone number listed on Yelp, it will tell you the number…read morehas been disconnected. BUT of the three hospitals I have been admitted to, this one is the best. They THINK and take the person that needs 6 liters of IV and 3 pints of blood instead of letting you sit there because the person with indigestion was first. As an ex-military man that is important. The care quality is great, and you get what you need, if you are going to be the Doctor and decide what you should have, why do you need a hospital?

i'm shocked i feel like i'm having a heart attack and i let…read morethe lady know the pains getting worse in my chest and was told by the er department to go back and sit down it is november 19, 2025. so im sitting in the er department waiting for my turn i guess having a heart attack on the floor in the er department is ok by their standards o and the assistant was laughing at me in the back ground uh has gotten worse at the parma hospital system not nice workers, unfriendly, i feel as if im burden to the staff here and ive also had bad experiences here in the er department a nurse shoved a bend needle in my arm and i had told the mean heavy lady it hurt and it was bruised immediately and she told me it was fine. they also left me waiting in an er room for surgery for about 10 hrs and not 1 person came to check on me.. the sign said they check the patients every hr and when i asked the nurse she said i wasn't important enough and they had more important patients. so disappointed but ill share this post on all the social media