Never-ending WALL 2 WALL Nightmare! PART 1 Early last year we began an extensive remodel of a million dollar home in South Ogden. To be included were a full carpet replacement of the upper two floors and a carpet re-stretching of the basement's existing newer carpet. We had no budget limitations and wanted the best carpet available. Two retailers had what we were looking for, Wall 2 Wall Flooring and Giant Carpet One. We met Janelle Wiser at Wall 2 Wall Flooring, and she presented herself as helpful, knowledgeable, and diligent, at first introduction, and during the subsequent design phase. REGRETTABLY we chose to work with her, and not Giant Carpet One, whose sales agent, and installers, surely would have been a better choice. Anywhere else would have been a better choice! Thereafter... well, READ ON! I explained that rather than negotiate price, we would pay asking, and in return expected due diligence throughout the process, including that the company assign the best installation team to the project as this was to be our forever home. The FIRST team they sent to stretch the existing carpet in the basement, ripped the carpet in several places, blaming it on the carpet's age. Not knowing better we decided to have the carpet replaced. Looking back, after experiencing the future damage to our basement by the very same team during the carpet removal and subsequent defective installations (see pictures), I suspect that the carpet was ripped due to improper stretching and possibly intentionally, to force us to replace it, which we had to do. They blamed it on the backing, but the backing was in fine at all other locations. The same work crew then began removing all the carpet throughout the house. That is when ALL HELL BROKE LOOSE! The home was still vacant, and the basement had just been fully custom painted at a cost of $15,000.00 dollars. During the removal process the crew damaged many walls and baseboards with dents, gouges, chips, dirt marks, and handprints throughout the newly finished basement's walls (see pictures), and worst of all, broke several pieces of stonework on the CUSTOM Italian stone & tile staircase (see pictures). When I discovered the damages I stopped the crew from continuing until the Wall 2 Wall manager, Kyle Pierce, and the crew manager Vladimir Flores, could meet with me. They attempted to DENY responsibility for any of the damage until I pointed out baseboard gouges immediately above newly placed tack strip nails! At that point Vladimir Flores reluctantly admitted fault, and agreed to be present for the basement carpet installation. Subsequently the first carpet roll was unrolled in the driveway area & cut accordingly. Also notable in one basement room, were existing tack strips that had obvious rot and staining from pet urine from the prior owner. Instead of replacing all of them, they only replaced the ones with loose nails until I demanded they replace them all (see picture)! On the CUSTOM Italian staircase, they installed the carpet pad pieces shoddily, leaving corners and edges without carpet pad, and loose tack strips also. Thankfully I caught those mistakes prior to carpet being installed! After the basement carpet was installed, major manufacturing defects were found by me. Defects (see pictures) that were so obvious that they would have been seen by all competent installers while cutting outside (under bright natural light), and easily seen again during installation. There were carpet dye defects and rows of uncut strands up to 2 inches long. These installers actually vacuumed the carpets with all the defects present and fully noticeable, and mentioned nothing. This on a 28 THOUSAND dollar job! Now, they had to schedule a manufacturer inspection to verify the carpet defects. The installers drove a Dodge pickup pulling an oversized trailer up the driveway and dripped differential oil everywhere, then upon leaving, covered the whole driveway in "ground in" tire marks while attempting to back out of the driveway with their oversized, leaky truck & trailer (see picture)! I spent FIVE hours power washing my driveway to fix that MESS! I demanded a different installation team for the remainder of the home. That team was a father and 20 year old son who was still learning how to install carpet - Read the Google Review by Jessica Hadley (see pictures). They were pleasant, but were always hours late, if they showed up at all on scheduled days. The son would leave at 1pm to meet his brother at the gym, sometimes not returning that day! The father would leave for lunch sometimes not returning that day either! A two day job took two weeks. Eventually they finished the upstairs. TEN months later we have carpet seams coming unglued, my guess being that the son (in training) did not heat the glue strips properly (28 THOUSAND dollar job & our home being used as a classroom!), and carpet tack strips have come loose at several locations! read more

Never-ending WALL 2 WALL Nightmare! PART 2 -- Due to YELP reviews length limit, PART 1 is under my husband's account & has been moved by Yelp into the "reviews that are not currently recommended" section at the bottom (just scroll down), as both part 1 & 2 have been interpreted as one review for factoring into the business's overall star rating. Full review is posted in picture format also. -- Read part 1 first. See "Wall 2 Wall Flooring Photos" at top for +50 pictures documenting the issues. Continued from Part 1... Meanwhile, the manufacturer verified their defects and we were told that Wall 2 Wall Flooring could redo the basement at no cost. The problem being that we already had moved our home business into the basement as our lease was up at our prior residence. We absolutely could not shut down the business while they reinstalled carpet (that had yet to be ordered and would be a completely different dye lot (read on for that additional screw up). I told them to credit the basement portion on the bill instead, as now, we could not fix the basement until we sold out business in about five years. Janelle Wiser, the sales agent said that was not an option (read - lost commissions... $$$), to which I replied, it was one of two options, the other being a court of law! During that conversation Janelle Wiser actually told me that this time, her very best installation team would be used instead of the previous ones. She said that they had not been available originally as they were doing her close friend's installation at the same time as ours (I'm sure it too was a 28 THOUSAND dollar project). So we originally paid a premium price, and were promised the best, and essentially probably would have been better off with a bunch of day workers from outside Home Depot. On top of all this were several other major failures on the part of Wall 2 Wall Flooring, and especially Janelle Wiser. We had specifically insisted that the whole home's carpet be from the same dye lot and sequential rolls, as we were ordering a considerable amount extra for future renovations. Sequential pieces are important because the production pieces are so long that the color can vary substantially even on two separate areas of the same dye lot "run". Due to the back order of the special carpet pad I chose, the carpet rolls were delivered to Wall2Wall about three weeks early. During this time, NO ONE checked the tags to make sure the carpet was exactly as ordered (28 THOUSAND dollar job). Guess what... IT WASN'T (see text screenshot from Janelle Wiser). On top of all this, during the order phase, Janelle Wiser wrote up the order, and quantities needed based on their measurements. While paying the deposit I happened to look over the invoice and she had ordered a total of 540 square feet of carpet pad (see pictures)... enough for about 40% of the basement, and that's it! I brought this to her attention and she revised it. Had I not caught the MAJOR error, our carpet installation would not have been completed on time and as our lease elsewhere would have expired, we'd have had no place to live!!! I mention this also, because at the end of this disastrous endeavor, Janelle Wiser then told me that I would be responsible for a 25% restocking fee for the excess rolls of padding that she ordered, to correct the original blunder of significantly under ordering in the first place. First she ordered 5 rolls, then 30 rolls, when actually 21 were needed. Needless to say, THAT wasn't going to happen! In the end, with the threat of litigation, Wall 2 Wall Flooring unhappily relented, removed the basement portion off the invoice, and paid $500 towards repairs for their damage to the home. We now are having to live with defective carpet throughout the basement until we retire and sell our business, as there is no way to have anything fixed while running a business five days a week. Be skeptical of the positive reviews, as it appears they have help from, at the very least, their staff's spouses, such as Janelle Wiser's husband's (see picture). So all is definitely not as it appears. All in all, Wall 2 Wall Flooring provided us with damaged walls & baseboards, dirt marks and hand prints, loose and popping carpet strips, seams coming unglued in less than one year, broken stonework, all sorts of manufacturing defects, and a driveway covered in an abundance of oil stains. Not to mention the daily headaches, installer no shows, or consistent late by hours appearances (with NO phone calls), manufacturer inspection appointments, and many trips to the Wall 2 Wall storefront to battle over their relentless failures. Read every negative review before you make a decision as to who will get your business, and ask yourself, If this was the care given to a $28,000 purchase & installation, what would be given at a lesser one... or any other one for that matter! CAVEAT EMPTOR read more

Horrible would not recommend. They don't stand behind what they say. I have been lied to and ripped off two different times.