After a very bad initial interaction with the dispatcher, the owner called me directly to apologize and came out to assess my problem right away. read more

It has been twice that I have received services from Waller's. Last fall my almost ancient heater/air conditioner refused to heat my home. With considerable determination, Matthew Waller found and replaced the dysfunctional component. So, now it is spring, and my almost ancient heater/air conditioner refused to cool my home. Matthew Waller and his assistant Theodore Watrin found and replaced the defective part. In the first case, the problem was unusual. But Matthew was determined to solve this problem. And in so doing, saved me the task of replacing the entire unit. Working with the Waller's staff has been rewarding in that they exhibit a consistent high work ethic. Matthew and Theodore are knowledgeable, hard working, and respectful. Trish, office staff, has worked with me to schedule appointments that work for me. To summarize, I trust the work done by Waller's staff, and will continue to contact Waller's for my HVAC repairs. Linda Falen White Rock, New Mexico read more

$162.63. This is what I was charged for 70 minutes of labor and a $2.00 copper fitting. Highly professional work but it was merely sweating copper fittings. Approximately $30.00 per 15 minutes or $120.00 an hour. To sweat copper lines?? A client of mine used them to snake a line-35 minutes of labor and she was billed $135.00. The client was outraged. Two highly expensive encounters and I will instead use Santa Fe Plumbers and not recommend them to my customers. The lack of competition allows these outrageous billing practices. read more

Horrible experience working with Waller's and do NOT recommend to anyone else. I called Waller's when the heater went out on a home I had just purchased. A technician came out, said it would be around $300 to repair. The tech worked all day, never once knocked on the door with an update, and then gave me a bill for over $1,700. The heat stayed on for less than an hour and broke again. I went back and forth with Waller's for weeks trying to figure out the problem only to be told they could not fix it and it would cost over $15,000 to replace the entire system. When I asked about the $1,700+ I had already paid and whether that would go towards the replacement, I was told they would check with the tech who did the work. The heat was still broken and no one ever called me back or returned to the house. Thankfully I got a second opinion and was able to get the system repaired for another $1,800. The new tech stated the previous repairs did not fix the problem and were only throwing parts at an issue to get burned up in the process. In the end, the issue I had was extremely dangerous and could have caught my house on fire. Thankfully I found another company who was able to fix this! read more

My parents have been having plumbing issues in their White Rock home for some time. They have had Wallers come out several times and each time it's good for a couple day and then backs up again. I called on behalf of my parents to see if we can get resolution and spoke with a woman who answered the phone. I explained the situation and asked if we could get someone out here who could not just snake the line but look into the situation to do a long term fix. I was told the worker that snakes the pipes called in sick two days in a row. I asked if anyone else could come out and explained that my parents are unable to do laundry etc. and that my mother (90 yrs old) is doing laundry in the bathtub. the woman on the other end was very rude and told me if they put paper towels in the plumbing they can't do anything but what they are to fix it. I asked if that was what was happening and she said no. I told her then I didn't want to discuss that and I didn't want to argue I just wanted someone to come and fix the situation ASAP. She told me her mother-in-law was 90 and did laundry in the bathtub also as if to say it was okay for this to be happening. Unbelievable! I told her clearly we weren't going to resolve anything and I was sorry about her mother-in-law but I will have to call another plumber because to me it isn't okay. I'm not sure if she was having a bad day or if this is how they do business day to day, but I would never recommend this company!!! read more

Once again Waller's comes to the rescue! This time the kitchen sink was stopped up. I phoned and within 20 minutes the technician had arrived, and 45 minutes later, he was on his way to the next rescue. The sink is draining perfectly, and Waller's entire staff should wear capes. They are great! read more

Waller's replaced a frozen heating system exhaust pipe in my garage last winter. It immediately fell down, flooding my house with carbon monoxide the next morning when the heater kicked on. Not only was he completely unapologetic about risking my family's lives, he then charged me 5 hours to put the pipe back up (in the garage, not an inaccessible wall or closet) and perform an unrequested analysis of our entire heating system which he had already told me was an LP system that he is not licensed to work on. The next cold snap we had, that pipe froze because it had not been installed on a slope. At that point we hired another plumber. I have spent the last 8 months trying to negotiate the $1,500 bill, but he does not return email or phone calls. In summary, I found their work to be dangerously bad, outrageously expensive, and their business practices extremely unprofessional. read more

We had a clogged toilet and used this business. The "plumber" they sent to our home took 4 1/2 hours to unclog a toilet (no other issues, just clogged) and change a few washers on faucets. The charge was $479. The toilet was clogged again in less than a week, the toilet was not seated correctly (it leaks at the base) and the faucet in the tub leaks. To top it off we were also charged for washers for the faucets that we provided. read more

Waller cleared the roots out of our sewer line from the house cleanout access to the Los Alamos County main sewer. Frank took my call and was very easy to talk to and ask questions. The worker, Fred, came first thing the next morning and got the job done and graciously answered our many questions about how bad the roots were and the condition of the sewer pipe. They only charged about $150 which is much less than the highly rated plumbers out of Santa Fe who would have charged an additional $40 for travel, $90 diagnostic fee, then an hourly fee of $120 of which any remaining from the $90 diagnostic fee would cover which I estimate would have been at least $250. read more

so bad i wouldn't even give them one star. the second the guy found out i was not married he "needed" to remove every pipe. i only wanted a dishwasher installed. when i questioned him he picked up his tools and left without saying a word. they mailed me a bill. i had to hire an attorney. don't get taken... oh no they make you use at least one star... read more

NEVER CALL THIS COMPANY. They took advantage of a grieving World War II veteran, charged him $100 for a hoax of a visit, and gave him (well, gave his nurse) a quote for $500 of work. We are appalled and aghast. Our 89-year-old mother had died at home on a Tuesday, after 71 years of marriage to our 94-year-old, now housebound father. The next morning, their shower blocked up. We desperately called plumbers to see who could come take a look at the problem, explaining all our father was looking for was being able to take a shower with the assistance of his nurse. When Waller's showed up, much to our relief, he said he could take care of the problem -- but said there was no way to snake the line (claiming there was no trap) and gave our father a quote of $500 to reconstruct the sewer line in the crawlspace under the house. He drew a diagram to show his work, and charged our father $100 for his diagnostic visit. For the next five days our father was unable to have a decent shower or bathe. On a whim, our brother-in-law crawled under the house to see if there was anything he could do. He noticed the problem immediately, cut out a small section of pipe, repaired it for about $7, snaked the line through the trap (which was not even shown on the plumber's professional "diagnostic" drawing!) and everything was good to go. We cannot believe that Waller's so grossly took advantage of an obviously grieving, elderly man. NEVER CALL THIS COMPANY. We called the office to ask for an explanation, the dispatcher stood by his original account, and when we told him we were pretty sure he was simply ripping us off, he hung up on us. We are reporting them to the Better Business Bureau as well. read more

A complete disaster, don't get close to these guys! While the technician was competent, they disappeared before the job was done. In fact they disappeared as soon as I paid the bill, stupidly enough before the work ended. Never again! read more

Waller's excellent technician fixed my leaking solar hot water system today. I contacted them just this morning, and expected it to be hours before they could get to my place, but within two hours it was all fixed. The service was reasonably priced, too. I'm so pleased - what a relief! read more

Their first attempt to remove my kitchen drain clog resulted in a clog further downstream that resulted in a big mess in our house downstairs. Wallers apparently does not provide a guarantee for fixing drain clogs which doesn't make sense to me. We were charged full price for a second visit (their labor rate is high to begin with). I left multiple messages for the owner to call me to discuss the situation, but he would not call me back. The plumbers tried to be helpful (especially the second one), but overall this business does not care about the customer, only their money. I don't recommend Wallers Plumbing. read more