I've been a loyal customer of Les Schwab since they opened in Cedar because they have consistently…read moredelivered outstanding service. That's why today's experience was so deeply disappointing. I arrived with a scheduled appointment at 9:00 a.m. to have the rear shocks replaced on my vehicle. The service technician assured me the job would only take a few hours. By 2:00 p.m., with no update, I called the shop. I was told they were behind and hadn't even started on my car yet, but they promised they would begin work at 3:00 p.m. When I still hadn't heard anything by 5:00 p.m., I returned to the shop and found my vehicle sitting untouched in the exact same parking spot--eight full hours after I dropped it off. The technician then admitted they were running far behind and said they would start "right away," estimating the job at about 30 minutes. At that moment, I was tempted to just let them finish, but the complete lack of respect for my time and my appointment left me with no choice but to take my business elsewhere. My car sat idle in their lot all day while my place in line was repeatedly pushed back. This level of poor communication and disregard for a confirmed appointment is unacceptable. It has significantly damaged my trust in Les Schwab and unfortunately overshadows all the positive experiences I've had with them in the past. I expected much better.

Amazing service and decent prices! Love how friendly and accommodating they are! I have been helped…read morewith several things on my truck and they have always been great! Definitely recommend!

Absolutely Lifesaver on the 4th of July!…read more I am on a long road trip with my family in our 2024 Toyota Grand Highlander when our dashboard suddenly lit up with a bunch of serious malfunction errors, and the car lost driving power. It was incredibly stressful, especially since it happened right before the holiday weekend when almost every other repair shop was completely closed. I pulled into this Steve's Shell Service Center, and Steve stepped up to help us. He was incredibly friendly, kind, and calm. He is extremely knowledgeable about modern vehicle electronics and took the time to listen to what happened, scan the vehicle's computer codes, and explain exactly what was causing the glitch. He cleared the error codes for us completely for free so we could get back on the road safely and finish our holiday trip. After a long test drive, the car is running perfectly normal again and all the dashboard lights are gone. Steve didn't just fix our car's electronic glitch; he saved our entire holiday weekend. If you ever need honest, expert, and genuinely caring mechanical help, go see Steve at this Shell station. I cannot thank him enough!

We recently traveled from California to Duck Creek Village near Cedar City, UT for a family…read morereunion. My car was running fine all the way to Cedar City but once I started going up the mountains to get to the campgrounds my engine light went on and my car was sluggish. We barely made it to our cabin that Friday afternoon. As soon as we arrived, I started looking for someplace to take my car to be looked at because I wasn't sure we'd make it back to California on the next Monday. All the automotive places were closed for the weekend but I happened to find Steve's Shell. How lucky was I to come across them. I was able to get an appointment the next afternoon. We cautiously drove down the mountain the next day and met John. John was sincerely one of the nicest guys we've ever met. He listened to our story, ran a diagnostic and talked to us about the issue. My car had a history of having problems going up hills but running perfectly fine otherwise. The code had reflected that the car put the engine in a "limp mode" stage to protect it. John cleared the code and my car was running fine; however, I was leery about driving it back up the mountain. John was kind enough to let me leave it parked at the station until my family reunion ended on Monday morning. He changed my air filter, topped off my oil and put an additive in my gas tank. The price for everything was so reasonable and his validation that we should make it home safely gave me great comfort. Well, John we did make it home safely and my car is still running fine. Thank you so much for all your help and the genuine care and support you gave us. I hope anyone that happens to pass through Cedar City and needs car help will find your station. Forever grateful, The Solis Family.

Excellent customer service!! Kason Is the best!! Staff is…read morealways very friendly, quick service

I just recently moved to Cedar city, Utah. Love it, and I needed to find a place to do oil the…read moreBurt Brothers love them. They're very kind very efficient. I suggest anyone in Cedar city go to them two thumbs up.!

We brought our car in for a vacuum leak and it ended up being just the throttle body gasket. Chuck…read moresaved us money and time. Awesome mechanic. Would recommend.

I was referred to SUCC by Auto Zone after they couldn't help me. I'm really glad we were because I…read morewas going to take my truck to a big name auto shop. With those you never know if certain repairs on your vehicle are really necessary but with SUCC I have no doubt I'm getting an honest assessment. My truck was diagnosed immediately and after finding nothing really wrong I was told what might have been the problem. It was explained in great detail and was even given instructions on how to handle the situation. Chuck, being an ex truck driver, even gave us instructions on where to stop to let my old truck take a brake on our journey. I believe I was speaking with Chuck. Chuck, the white Armada made it back to Denver! Thanks!!! If i lived in the area SUCC would have all my business. Great service!

I live in California and always get my tires here when I come to visit family. This time I wanted…read moreto get 2 tires and they only had real good (and expensive) ones. I told them I was selling the car soon but reluctantly said ok. He checked in the back and said he had 2 good used ones (after I already said ok to expensive ones). And they installed them for waaay less money. They are real people who actually care and this is why I keep coming back here.

Everyone's mileage may vary (pun intended) but my truck tire needed a valve stem replaced. I…read moredropped my truck off around 11am on a Saturday and they had it finished and back to me before 1pm. That's a major win in my book and an excellent experience with Big O. I will absolutely think of them first for any of my future tire needs.

Was passing through Cedar City and oil light came on. Probably just a warning that a change was due…read morebut decided not to take any chances. I have an Alfa Romeo Stelvio. Not a common car but JL had the right filter. Victor and staff were great to get a change done in 20ish minutes and keep me on my way. Friendly staff. Thanks!

tried to charge over $120 for an oil change. I went next door to big o tires and got it done for…read more$60.

Excellent! He showed up right as the tow was depositing the vehicle. He gave me a great estimate…read moreand knew exactly what he was doing. Great service. He was concerned with our well-being, not just getting paid. If I have a problem around here again, I will call him first. Just ask about method of payment first so you have cash ready if his card reader is broken.

I can't say enough good comments about Jason and Tough Times Auto Repair! We are from Idaho and we…read morewere on our way to California in our RV when we broke down in Cedar City, Utah. Long story short, we were recommended to Jason and he was awesome. He's a great mechanic, honest, and fair! He got us back on the road for a lot lower price than we expected and our RV is running great! We've pretty much decided that if our RV needs work done in the future, we will make plans ahead of time with Jason and have him make the repairs while on our way to California. Yes...you read that right...we will come from Idaho to Cedar City, Utah just to have Jason make any repairs that we need!!! ***HIGHLY RECOMMEND***

I needed a new alternator for my Honda Odyssey. I had an extended warranty company that would cover…read morethe cost of repairs. If you know anything about warranty companies they also try to undercut the service repair shops so most won't work with them. Midtown handled everything with the warranty company! They were willing to work with me and them! Got the quote quick, got my van in quick, repair was fast! Thank you midtown!

Heath has always taken great care of us! Never had any issues! They are always fair and honest with…read moretheir prices and work! I would recommend anyone to their business