I was there much longer than anticipated. I only asked for an"oil change." 1) They filled my…read moretires without me asking, which then caused my "low air in tire" light to go on, and is still on 3 days later, which they said would disappear after driving a few miles; stating it was "normal". The "young" service person who filled my tires with air seemed to take an unusual amount of time filling 1 tire, which made me nervous. 2) My car has leaked oil since they serviced my vehicle. I returned 2 days later to ask them to look at my "Oil" and let them know my car, which has never leaked oil was now leaking Oil in my driveway. They 'checked' and said nothing was wrong with what they did an 'suggested' the leak was from something else. Very odd, as i've had my car for 4 years and never had a leak. 3) Thy service tech who filled my tires with air, also cleaned my exterior windows, which I appreciated...however, when I arrived home, I noticed long bluish water stains running down all the sides of my car under the windows. She had not wiped off the "extra" window washing solution. It looked awful. I was forced to take my care to a car wash the following day. I am not opposed to younger people servicing my car; however, if they are not properly trained in what they are doing... I am now having to schedule an appointment with my mechanic to "fix the leak" and check proper tire pressure.

Twice now they have stripped my drain plug and charged my 9.99 for a new one. Almost $100 for an…read moreoil change and ty add on charges

I used to go to Ace's often for oil changes and was never diappointed in their service. They are…read morequick and professional and offer ladies/mens/senior discounts off their full service. They don't hesitiate to tell you if something looks off with your car and they do a good job. Their full service does give you a lot for your money. Sadly, they've gotten pretty expensive the last few years so I haven't been using them. I found another place that is cheaper and offers the same level of service. Still, Ace's is still Ace in my book.

(Holy cow, I just realized that I've had a draft of this review sitting unfinished for over 2.5…read moreyears. I'm a terrible Yelper. Anyway, better late than never...) So after an unfortunate meeting with a large piece of metal on a rural road, I rolled my poor Nissan Sentra over to the only auto repair place in Freeport that I knew about (thanks to its distinction as the "best repair shop in town," according to a local newspaper survey). Even though I hobbled in just minutes before closing time, they took their time to check out the damage and then gave me a quick assessment of the situation (which ended up with a gathering of employees staring at the underside of my car in amazement that something could have done so much destruction without resulting in a complete breakdown (or an explosion (seriously))). Ultimately, my auto was toast, and it couldn't be put back on the road without significant work. Dave, the owner, stuck around to help me figure out a rental car, and then actually offered to drop me off on his way home! I don't want to make it sound like this should be expected as standard practice, but this level of customer service -- even in a rare exceptional situation -- is pretty much unheard of. All in all, the work that they did was perfect, they went the extra mile personally and professionally, and I'm still happily chugging along 60,000-or-so miles later. I'm going to need some more work done again soon, and it's too bad that I wasn't able to take the Auto Repair Specialists with me when I moved back to the Chicago burbs.

Dave and his crew always do a great job. Friendly people and a comfortable waiting room. I would…read morerecommend ARS.

On this day Tim was working on this trike , the carbs needed a little tuning up so it would run…read moresmoothly again. Good job Tim.

Had Tim's install a trailer hitch on my Lincoln. It's tough for me to trust just anyone with my…read morecars. Jeremy took care of me and my car. Got the hitch installed in a day and the price was very reasonable! As a former tech myself knowing the job is done correctly is very important. I trust it was and will return with other repairs in the future. Thanks! Bruce Pittluck

I took my Subaru in to have the TPMS control module reset after I had already taken the car to two…read moreother service centers. After 45 minutes they stated they cannot repair or program modules on Subarus. They then gave me a bill for $116.00. The problem had already been diagnosed. Why could they have said "We don't feel confident working on Subarus?" INstead they charged $116.00. After complaining they did offer a refund the day after

The Butitta bros. In Freeport is the best auto repair center I have ever used and I'm 72 years old…read more They are interested in fixing your car to get the best results for the best price. I would recommend them to everyone.

This is the only place I take my car to. They are very good and reasonably priced too. The owner is…read morevery knowledgeable and helpful and they always find exactly what the problem is instead of recommending things that you do not need which is what I love about Autoclinic on Main Street.

Had my car in thier shop for 8 mths to change the engine out. A 36 hour job. The damaged my axel…read moreand broke the the ball joint had it looked at by a different mechanic. While speaking to Goordy on serval occasions he had said that my expectations were unrealistic about having my car back in a month after they had it for 7 mths. A total of 8 mths they had my car. He also told me that I was not a priority and that he had other customers. Also said that I could not have my car and the down-payment for the work back. Because I wanted to take it to a different shop. I would not recommend them at all.

If I could give no stars I would. The absolute worst car dealership I have ever dealt with. They…read moresell you shit cars that have one issue after another. They will scam you out of so much money. The truck that was purchased in our household was in the shop in less than a week after purchasing and then remained in the shop for MONTHS!!!!! If you want to deal with someone who is similar to Matildas dad - go here! If you want to be lied to and cheated out of tons of money - go here!

I searched Cars.com and found a desired vehicle at Bocker Auto Group in Freeport, IL…read more Unfortunately, the dealer was located an hour and a half drive from my home. I called and asked if the car was still available, and the receptionist politely connected me with the sales manager, Gary. The car was available, and he said he would have it ready for inspection whenever I arrived. Upon my arrival, the lady at the service desk cordially escorted me to meet the sales manager who in turn introduced me to Marvin Allen, his sales representative. Marvin was the most pleasant and personable car salesperson I had ever met. He showed me to the car which was parked directly outside of the showroom, allowed for an extended test-drive, and upon returning to the dealership, patiently described in detail the history and all of the features of the vehicle. And, when it came to including and dealing with my trade-in, a more-than-fair offer was presented and accepted. During my visit, I was also introduced to the owner and interfaced with other sales representatives. In my honest opinion, everyone was exceptionally friendly, knowledgeable, and attentive. If you happen to find a used vehicle that you're interested in at Bocker Auto Group and want an unbelievably great purchasing experience, go there and ask for Marvin. Personally, it was well worth the trip, especially while I was driving back home in my newly purchased SUV as a truly satisfied customer.

Beware of this shady dealership. Falsely advertised a car as having a manual to try to bait &…read moreswitch unsuspecting buyers. Total waste of time and speaks to what kind of ethics they have. I see I'm not the first to complain about their shady tactics