Aaron was professional and knowledgeable. He helped me get a new tire, was transparent about the…read moreprice points, and when I explained some of the options were outside of my price range, he helped me troubleshoot different options without judgement. All the staff were efficient and friendly. I'm definitely coming back here again

I've visited this location on a couple different occasions. First to purchase new tires for my Audi…read moreand a second time to get a tire patched on my wife's BMW. Both times I was greeted by professional and friendly service advisors right when I arrived. They are extremely informative about the condition of your tires and seem to only give honest opinions and feedback on what services are needed. The Audi was close to needing new tires, but I told them I was selling it in a few months and they completely understood my initial reasoning for not wanting to buy new tires. I later changed my mind and decided to replace them and the gentlemen at discount tire were very quick on ordering the tires I chose and they even matched (and beat by a few dollars) a better price that I found online. When I brought my wife's BMW in today to get the screw taken out, I was lucky they could patch it since it was in a repairable location. The guys at discount tire did. It try to sell me anything unnecessary and they were extremely quick at patching it, even when I didn't have an appointment. The owner and manager of this location should be very proud of the amazing workers they employ at this location. I would highly recommend them to anyone needing tires or having tire issues, and it's definitely my go-to tire shop in the future.

My left rear tire was really low on air tMy rmdrivers side rear tire was low on air today. I…read morestopped by the Disount Tire on Plainfield Avenue in Grand Rapids, Michigan. Diego was my technician and provided excellent service. He found a screw in the tire. He repaired tire and had me back on the road in 15 minutes! The repair was FREE. Please think of Discount Tire for your future tire purchase. They are reputable and dependable. Carol Moss

Nobody acknowledged me as I stood in line, waiting and waiting. There were three customer service…read moreagents, and they all walked out the door at the same time to help other people without even acknowledging me, when I was finally said hello to I told him I had a leak in my tire and he told me it would be a 2 to 3 hour. Wait to have it looked at! I will definitely go to a different tire place.

Service was done quickly, appointment time was close to estimated time, A+ They are a little…read moreexpensive and not a great choice of tires for my car 2010 Scion XD...Service done was tires and then a repair to one of the tires from a nail.

Would NOT go here. Appointment time at 1030, at 1135 they hadn't even pulled my vehicle into the…read morebay to begin working on it. Based on other reviews I've seen this appears to be common practice, overbook, over promise, and under deliver. I have 5 fleet vehicles I've maintained here for years, looking elsewhere for service now.

I have no idea where a negative comment can come from. I have done business and sent many tenants…read moreto this business for 20 years. They may not be cleanest shop given its age but the pricing is aggressive enough to compensate for the lack of flair. I will take a honest mechanic, with great pricing over a slick willy seeking to fleece me or my friends. Best if you can leave the car. They are not the kind of shop that has a schedule down to 15 minutes. I you cant deal with some planning on your end dont complain about it on their end. I have had all 3 of my cars worked on here for over 20 years

Jose has been great to work with! Very transparent and easy to work with. I had him put a new set…read moreof tires on my SUV and he was great with providing options and getting the work done quickly at an affordable price.

Great service! Quick and fast not pushy about things! Great kind and fast employees!read more

The staff was very courteous and helpful. They went above and beyond by readjusting the hub caps so…read morethat they were able to put air in my tires and even stayed past their closing time to do it . The manager, I think his name is Christian, was exceptional, making sure every detail was covered.

First time I came to kentwood MI my experience was perfect. They charged me as little as practical…read more They are very honest and took me right into where my car was & showed me all they could. They explained all. ILso thought (someone told me) the problem was larger than they thot. I ended up paying only 60.00 when I thot would be hundreds for the other problem. I'm here for a second time. Something with my fuel system . AutoZone said it's fuel pump by way of their own scanner. But upon coming in, they said she only needs a tune up. The guy also caught a part error on the delivery. I'm waiting on the fix to finish now. I'm thinking they are right again. & their computer is better too. This place has a bunch if turn over with the workers. Personally that usually means management. Prwsent mngr told me they did have a lot of take backs until recently they got 2 new guys in the bay. So maybe they go in & out of reviews like mine? The guy in my bay said he's got a car with 350 thou miles on original engine & tranny so he needs to be my mechanic$!!

I was at muffler man recently on 8-21-25. This was one of the most craziest things I ever saw. I…read moresaw the lead mechanic at muffler man end up throwing over 10 punches to one of his own customers. This is what i saw happen from the parking lot when I was going to bring my car in, I obviously couldn't, because of what happens next. The customer was trying to figure out some things wrong with his car. Asking sincere and reasonable questions. He was only chatting with the lead mechanic for a few minutes and then all of a sudden I heard the mechanic get really loud, swearing and telling the customer to **** off and say I'm not going to argue with you and he stormed off to the garage. Since the customer said he gave the mechanic the last of his money. The customer said he was just trying to get some ideas for how to fix the car(he later told me he paid them $1500 to get the car running and they never actually got it running and seemed like they were trying to blow him off at this point.) The customer suggested a fuel pump and a relay and the mechanic said if he installs it and it doesn't work it's just a waste of time. I was in the parking lot watching from my car. The customer followed the mechanic into the garage to apologize and say sorry for making you mad. The customer said, I wasn't trying to argue, but just have a civil conversation about what else I could do to the car to possibly get it running. The mechanic yelled at the customer telling him to get the **** out of his garage. I don't give a **** what's wrong with your car it's not my ******* problem you better get the **** out of my garage right now. The customer said wow... okay and left the garage. I saw him standing from the parking lot after this. I heard the customer try to communicate one last time from a professional manner, super calm, and patient. Saying there has to be something we can do, but this is when things got really nasty. The lead mechanic completely snapped 0-100 in less than 2 seconds and got in the customers face and started throwing punches at his own customer. I counted almost 10 punches. There were over 10 witnesses. The customer never fought back. He had his hands up trying to defend himself. As the lead mechanic of Muffler Man sat there reigning punches down on their customer. I was horrified. Kids were watching this. I was watching this. Other customers were watching this. It took his wife who works the office to get him to stop punching this man. When the cops got to the business the mechanic tried to say the customer pushed him and pulled a knife out, but never did I see such a thing. there are also cameras where the customer was brutally assaulted so that won't hold up. Imagine being the lead mechanic at a shop and not only absolutely beating the **** out of a kind and respectful customer but then lying to the police saying he pulled a knife. I was right there. He was getting his face punched in the entire time. I testified for the officers, but the video tapes will tell the truth that the mechanic beat up his customer, than called the cops and said the customer pulled a knife on him. If you have a family, kids, grandkids. Please keep them far away from this place. If you make him mad by asking the wrong question this too could be you. Thank goodness there's camera footage to show the true intentions of this deranged mechanic. I used to come here all the time. I was very supportive and gave them lots of business from myself and family, but after this I will never be back and my big family that goes here will never be back. I would not be surprised if the customer sues. I overheard his wife who works front desk and several employee, backup this mans lies. The customer never fought back. It shows you they are not only built on violence and anger but distrust and lies as well. I hope this helps some people.

Been a customer for over 30 yrs. Sent my wife in to have a couple loose tires put on some rims…read moretoday. She was told it would be an hour wait. She returned to check on status five minute early...and overheard the tech blurt some profanities and express his frustration for her early inquiry. Not what I expected to hear from Midwest!! A bit overpriced in my opinion, but I usually don't mind paying a little premium to support the smaller shops. Haven't had a chance to inspect the work yet, hoping their quality is still good...since they obviously felt rushed.

Honest people and great service! In the past 3 mos, I've had two separate tire issues. The first…read moretime, I had to have my car towed there as it wouldn't hold air at all. They could've easily tried to sell me a brand new tire, but instead they found a used one - the same brand as my other 3 tires and with the same amount of tread for way less than a new one. Two mos later, a different tire of mine had a leak and they patched it up within five minutes of me stopping in without an appointment. Very accommodating!

Great selection,Great prices.If you can't find it here you don't need it.Many sales and specials a…read moreone stop store.Ken Hollenbeck *****

If I could rate them higher, I would. The staff were professional, friendly, and easy to work with…read more They kept me updated throughout the process and communicated clearly. I especially appreciated how they handled an unexpected delay and their commitment to making things right. Their customer service is excellent, their pricing is fair, and they did an excellent job with my car. I will definitely be back for any future maintenance my car needs.