Abysmal customer service and nonexistent communication skills! In store interaction and discussion…read moreresulting from their inability to perform work requested (after two business days) ended with, "I'm not going to talk to you anymore." "Christopher" (left arm-full sleeve) then stomped off like a petulant child and entered the service bay area never to be seen or heard from again. If you enjoy disrespectful eye rolling, being continuously interrupted, and an attitude of general dismissiveness, this is your go to for tire service! If not, spend your hard earned money elsewhere! Never again....

Made an appointment for 2 tires changed for 10 AM. Tire track suggested. Showed up to be told i…read morehave to wait 2 hours for the cars ahead of me. The shop was void of cars and people. I spoke with someone at the shop to confirm i could wait and it would be around an hour total. Clown manager tried to explain an appointment time only meant they would fit u in some time That day. MAGA moron

Hands down owe these guys everything !! Jeff is beyond…read moreamazing ! Always on top of things , willing to help and go above and beyond ! He truly gets me out of a bind ( which is often )!! Thank you Jeff and Shawn ! Everyone there is honest , helpful , and AMAZING!!! My cars won't ever go any place else

I've had some rough experiences at other shops before discovering Spike's. I have a few older cars…read moreand Spike's has been great at keeping them safely on the road. High quality staff, honest brokers about what services will help (and which might be risky). That's a rare attribute these days. They have my family's business going forward.

I needed two tires replaced on my Mini Cooper. I previously called the Costco in Frederick but…read morelearned that they no longer carry my tire size. I called Mr Tire on a Thursday and within a five minute call I had an appointment set for the following Sunday at 10am. They did carry my size and told me the price of the tire and what brand of tire I could choose from. On Sunday I stopped by at 10 am. They were ready for me and asked if I'd like a couple additional options, including tire alignment and a type of warranty. I did not feel pressured at all to get any of these options. I headed out and got a call that my car was ready by 10:45. I picked up my car a couple hours later and everything was great! I looked over an itemized bill before paying for the tires. The tires were 275 with disposal fees and the service charge was around 60, so I paid a total of 350 for the new tires and service. Great deal and my car is ready to go! It was a very straightforward process with no surprises.

Here is why they get 1 star and why they lost me forever as a customer:…read more -They got the toe value wrong on an alignment that they performed 8K miles ago and that mistake damaged my new, expensive tires. -When they performed that so-called "alignment," I personally witnessed their employee use an air ratchet to tighten the lug nuts on my alloy wheels, and not a torque wrench as they state that their employees are supposed to use. -As a result of the premature tire wear, I brought the car in for an alignment check and a tire rotation. They gave me back my car after servicing the tires and the LOW TIRE PRESSURE warning light was on. I immediately told the service writer about it and he just shrugged and said "we moved your tires around and that caused the light to come on, so just drive it and it probably will go off." Really? The light only turns on if it detects air pressure below the required amount and only turns off if the tire has the required pressure. It doesn't just turn on or off if the tires get moved around. Instead of going out and checking the tire pressures or getting the person who worked on my car to do it, this supposed "tire expert" was too arrogant and lazy to do anything more than toss BS at me and hope I'd go away. -The real reason the LOW TIRE PRESSURE light was on was because they failed to check and adjust the tire pressures when rotating my tires. The correct tire pressures for my car are 32 lbs. front and 38 lbs. rear. After the rotation, the fronts were at 38 lbs. and the rears were at 32 lbs. This caused the TPMS to turn on the LOW TIRE PRESSURE warning light for the rear tires. -They took no measures to protect the interior of my car from the grime, grease and dirt on their employee's hands and clothing. As a result, he smeared brown grease and black, sooty filth all over the light tan leather driver seat and door handle and on the leather steering wheel and shift knob. I had to clean the seat as best I could with a napkin and hand sanitizer so that I could drive it home without ruining my clothes. For a number of years, this place used to be OK and once, I even gave it a favorable review. I think that it has undergone a lot of personnel changes. I would no longer recommend it for any service unless you are satisfied with: sloppy alignments that put expensive tires at risk of damage; use of an air ratchet to tighten the lug nuts on alloy wheels; careless work on tires that omits re-setting tire pressures after a rotation; having the interior of your car trashed by grease and black soot; and no ownership for addressing or fixing problems that they cause that activate tire pressure warning lights. There are a lot of tire stores in the area. This is not one that I will ever revisit.

This is my second outstanding experience with Brothers Auto & Towing, and they've earned my trust…read more My car broke down and I needed a tow fast--within 15 minutes, a truck was at my house (I do live close, but still impressive). The driver was professional, friendly, and made the whole situation stress-free. Most recently, my alternator went out on a Sunday. I called again, and they responded immediately--picked up my family van and towed it all the way to Towson without any hassle. Communication was solid too--they sent photos once the vehicle was delivered so I knew it arrived safely. Fast, reliable, professional, and reasonably priced. That's hard to find these days. A+ in my book. -Thomas

Helped me out very quickly for a new battery. Very nice and accommodating. They jumped started…read moreenough to give juice so I could drive it their garage and they immediately worked on it.

I brought my 2011 Nissan Murano to Dynamic Automotive for a CV axle installation and a small brake…read morefix (a missing washer causing a tiny leak). I explained both issues in detail to the manager, who quoted me $1,299 for the CV axle job and agreed to call me if costs would exceed that. No one called. Instead, I received an invoice for $736.80 that didn't even include the CV axle work I came in for. I was charged $345 for a "diagnostic" on a problem I had already identified and explained, and a $20 washer was turned into a $307 brake hose replacement I never authorized. The work order mischaracterized what I told them -- they wrote "brakes spongy" and "axle is making noise," neither of which I said. Their own authorization form states they cannot charge for work you did not authorize. Be very careful here and get everything in writing.

We were sad/happy to hear about Scott and Earl's retirement but trusted that they would leave their…read morebusiness in good hands. We had an old car with a dead battery and called Dynamic Automotive to see about having it replaced. Because we live just down the street, Dynamic Automotive suggested that rather than paying for towing, they could come to our house to replace the battery. We were very happy with their service and plan to continue to take our cars there for service. :-)

Had some Ohlins coilovers installed and they did a fantastic job! Since I autocross on weekends, I…read moreneeded a clean mount with access to the rear knobs for dialing them in and they mounted some remote knobs that work great.

Office/waiting area smell horrendous. I'm all for pets in the work environment but how about doing…read moresomething about the odor of urine

They care more about the customers and the quality of their work than making money. Great…read moreservice. Good people.

I recently took my 2012 GMC Acadia to LARC for an oil change, coolant flush, and to have them…read moreaddress a check engine light. I also asked them to check the transmission fluid and investigate a suspension knock that I was hearing/feeling. The owner checked the car and called me and we agreed on the work to be done and the price. He explained that the knocking was due to strut and sway bar wear and I decided not to have that work done this visit as he said it wasn't a dangerous situation. When I went to pick up the car I had additional discussions with the owner and I found him to be very honest and sincere. He understood that I was reticent to sink a bunch of money into a 12 year old car. He knew I had done my own brake work and said he was confident I could do the suspension work myself and even gave me tips on how to do it. The work LARC did was done well, with quality materials, and at a fair price - not cheap, but fair. The owner also checked out an old Mazda I had and while no work was done, that experience was also very positive. Another good feature of this shop is that the station is open late so you can go in after hours and pay and pick up your car. And "The Grill" also has great food to boot. There is always an element of fear when I take my car in to have work done. Mechanics many times are in a position to take advantage of customers, and many do. So besides knowing I am going to get quality work done at LARC, I feel there is great value in knowing that I can trust that I'm going to get honest feedback and not get scammed. I feel very fortunate to have found LARC and I will definitely be using them for future work.

For my birthday and right before we had to head out of town, my car decided to die and I needed a…read morenew alternator. Based on many recommendations, I brought it to Bobby's Garage. I was initially stunned by the cost and asked for a breakdown which they immediately provided. my car is satisfied with the work received and brought us safely to Massanutten Resort! The shop also gave me $75 off work done as a new customer. I am glad that we got this fixed because on my way back home from our trip, my daughter and her friend wrecked my daughters car. Since my daughter goes to school in Salisbury University, she just took my car with her and I feel very confident that she will be safe with the car due to the work that Bobby's Garage did. Additionally, Tasha, the owner provided me with a few resources for my daughters car to get picked up and scrapped since I didn't have collision on her car it is a complete loss- so any bit helps. I would recommend Bobby's Garage to future customers Bonus points I also learned from the owner that they do offer loaners while the work is getting done. They aren't the cheapest in town, however, they stand by their work and do a great job

I chose the garage because of the positive reviews. My truck had a check engine light and codes for…read moremisfire. The shop did $800 worth of diagnostics without providing any diagnosis. I was told they might have to tear my engine down or possibly replace it for $15 to 20 grand. I was told to take it elsewhere as they didn't want or couldn't help me. I felt like a second class customer because it sat outside for a week before they even looked at it. I took it to Ford dealership. I only had a faulty fuel injector which was promptly replaced. This shop might be ok for maintenance items but not for anything more complicated. I gave two stars because they loaned me a car after the first week and the young lady at the counter was so polite.

Excellent job! Gentleman returned my call from a Yelp service request and evaluated my vehicle tire…read moreneeds and kept me informed throughout the payment process. Thought I was just going to buy 1 tire ending up buying more.

I needed a jump start for my car but figured there was a chance I needed a new battery, so I looked…read moreon Yelp and this service came recommended (just under 5 stars, 27 reviews at the time). I called and asked about pricing. The cost (whether jump start or battery) was reasonable. Mr. Ayala said he'd pick up the battery on the way just in case - having gotten the information I had on hand for my make and model, and my equipment preference if it came to that. He also said that I wouldn't be charged for the battery if it wasn't needed - regardless of him making this outlay. As promised, he showed up about 45 minutes after our call - this is with him driving up to Baltimore. When he arrived, Mr. Ayala looked at the battery, said it was 2 years old, no corrosion - relatively young for the equipment. That it probably would be just a jump start (I had left the car sitting for too long). He then promptly walked me through the steps to jump it, while attaching the cords to the outlets. The car started. Then he had me turn it off without the cords attached to check that it still started, which it did. The service was $85. Perfectly reasonable. Convenient and timely, as well, and I found him to be pleasant and knowledgeable.