I needed two tires replaced on my Mini Cooper. I previously called the Costco in Frederick but learned that they no longer carry my tire size. I called Mr Tire on a Thursday and within a five minute call I had an appointment set for the following Sunday at 10am. They did carry my size and told me the price of the tire and what brand of tire I could choose from. On Sunday I stopped by at 10 am. They were ready for me and asked if I'd like a couple additional options, including tire alignment and a type of warranty. I did not feel pressured at all to get any of these options. I headed out and got a call that my car was ready by 10:45. I picked up my car a couple hours later and everything was great! I looked over an itemized bill before paying for the tires. The tires were 275 with disposal fees and the service charge was around 60, so I paid a total of 350 for the new tires and service. Great deal and my car is ready to go! It was a very straightforward process with no surprises. read more

Mr. Tire Auto Service Centers - Car with new tires - Tires Near Me - Mt. Airy, Maryland

Here is why they get 1 star and why they lost me forever as a customer: -They got the toe value wrong on an alignment that they performed 8K miles ago and that mistake damaged my new, expensive tires. -When they performed that so-called "alignment," I personally witnessed their employee use an air ratchet to tighten the lug nuts on my alloy wheels, and not a torque wrench as they state that their employees are supposed to use. -As a result of the premature tire wear, I brought the car in for an alignment check and a tire rotation. They gave me back my car after servicing the tires and the LOW TIRE PRESSURE warning light was on. I immediately told the service writer about it and he just shrugged and said "we moved your tires around and that caused the light to come on, so just drive it and it probably will go off." Really? The light only turns on if it detects air pressure below the required amount and only turns off if the tire has the required pressure. It doesn't just turn on or off if the tires get moved around. Instead of going out and checking the tire pressures or getting the person who worked on my car to do it, this supposed "tire expert" was too arrogant and lazy to do anything more than toss BS at me and hope I'd go away. -The real reason the LOW TIRE PRESSURE light was on was because they failed to check and adjust the tire pressures when rotating my tires. The correct tire pressures for my car are 32 lbs. front and 38 lbs. rear. After the rotation, the fronts were at 38 lbs. and the rears were at 32 lbs. This caused the TPMS to turn on the LOW TIRE PRESSURE warning light for the rear tires. -They took no measures to protect the interior of my car from the grime, grease and dirt on their employee's hands and clothing. As a result, he smeared brown grease and black, sooty filth all over the light tan leather driver seat and door handle and on the leather steering wheel and shift knob. I had to clean the seat as best I could with a napkin and hand sanitizer so that I could drive it home without ruining my clothes. For a number of years, this place used to be OK and once, I even gave it a favorable review. I think that it has undergone a lot of personnel changes. I would no longer recommend it for any service unless you are satisfied with: sloppy alignments that put expensive tires at risk of damage; use of an air ratchet to tighten the lug nuts on alloy wheels; careless work on tires that omits re-setting tire pressures after a rotation; having the interior of your car trashed by grease and black soot; and no ownership for addressing or fixing problems that they cause that activate tire pressure warning lights. There are a lot of tire stores in the area. This is not one that I will ever revisit. read more

Zero if I could. Horrible customer service the guy at the front desk doesn't even look up and acknowledge you there and then gives you an attitude about requesting a service. This place needs brand new management and new staff hired here. This business is an embarrassment to Mount Airy. read more

These guys are crooks. Brought in four rims with old tires to have new tires installed. They charged $160! They didn't have to remove or reinstall the tires from the vehicle. read more

Scam artists. Several times I have taken deflated tires here and been told that they have a nail in them that went in sideways and thus couldn't be plugged. I've said thanks but no thanks, left, gone to a mechanic who has had no trouble plugging the tires. And the tires somehow, mysteriously, last for tens of thousands of more miles. Stay away from these guys. They are either crooks or incompetent, or both. read more

Avoid this business at all costs. They are dishonest and lack any kind do not stand behind their work. After 2000$ of recommended repairs our vehicle broke down HOURS after picking it up. Mt Airy Mr. Tire is in the business of lying and ripping people off. We were swindled out of almost $2,000 only to lliterally brake down on a dangerous stretch of 495 less than 10 hours after our repair was complete. We returned to Mr. Tire, no apology, no refund. Told the " codes" are different today less than 24 hours later and to go elsewhere. Missed work, wasted time and lies. read more

I understand trying to up-charge an oil change into a list of things, and sometimes it's really needed. But leaving a plastic/rubberized tool on my trucks engine that would definitely melt is absolutely unprofessional. Being barely able to apologize is equally unprofessional. What if I was on a highway with my horses and this melted, smoked, or worse? They had no answer, and now they won't have our business. I'm just happy that I popped the hood to see the work when I got home. Update: I called as mentioned by customer service below, and no surprise, was disappointing. read more

If I could give zero I would. I took time off work for an appointment at 3:30pm for a simple tire patch and my truck sat until 4:30pm when I told them to give me my keys. I had an appointment and my time was not valued. Don't come here because it's the only place in mount airy. Go anyplace else. They do not care about you or your business. read more

I have taken my car to them for years with no issues. I compare prices between them and a Mechanic my wife uses and there usually is no price difference. Nice waiting area as well. read more

Mr. Tire Auto Service Centers - On my way - Tires Near Me - Mt. Airy, Maryland

Buyer beware at Airy's Mr Tire! My son hit some debris on the highway that damaged his front left tire and it was beyond repair. He was on his way home and stopped at Mt Airy's Mr. Tire and bought a new tire. After a couple of weeks he noticed the tire was low and added air. He's busy working long hours so he continued filling it weekly and driving it with the slow leak. We replaced the valve in the valve stem and that didn't work. Finally we took it off the car this weekend to have a look and immediately saw that it had a plug in a new tire!!! Of course this is where the leak was so we pulled the plug out and put in a new one and so far so good. This a double hit on Mt Airy Mr Tire: First, it's a local shop that you'd think would have the integrity to serve the community they do business in, but they knowingly sold a tire as new that actually was used and had a plug in it - you could say that is criminal. 2nd, when they plugged the tire before selling it to us and they weren't even competent enough to plug it right and verify it wasn't leaking. We would have gone up there and confronted them but with the elapsed time and we didn't keep the receipt so you know how that conversation would have gone. Live and learn, not all tire shops out there are reputable, back in 2016 another local Mt Airy tire shops had several employees busted for selling heroin on the job (google mt airy tire shop heroin arrest). You just don't know who you're doing business with these days. We usually use our car dealership (Shockley) for all repairs and tires, they've always been trustworthy and if something isn't right they'll make it right. read more

I had a coolant issue driving from Baltimore to Ohio. I knew I had an issue when I saw a leak as I got gas 60 miles into my drive. I came into this shop today on a recommendation of a random mechanic who was very sweet and just couldn't get me in their shop 5 miles back on I-68. He used to work for them so of course, I go to the last place I want to; a commercial shop. Two of the three men treated me like I did not matter at all. I was on my way to another state with a huge coolant issue on the interstate and I come to you to just tell me what is happening. I literally just wanted it looked at. I realize there is a ton of appointments with a commercial establishment like this, so I didn't expect to be seen soon. One hour and a half later, no one said anything to me. I'm on the interstate and I literally just want my car to be looked at. It takes 10 minutes. I started googling places nearby and the shop down the street was fine with immediately seeing my car. They diagnosed and repaired my car within 2 hours. It was a radiator issue and they did not charge me for the pressure diagnostic which the fellow from Mr Tire insisted on charging me $40+ before looking at it. read more

March 2, 2020 I took a 2004 Acura TSX to Mr. Tire Mt Airy for a state inspection.  Prior to me buying it, it was maintained by the dealer. It is in like new condition. Bad experience.  i dropped off the car Sunday. They called me Monday to let me know that it failed inspection for the "3rd" brake light bulb being out.  It is the one that is at the rear window.  I went over the car well before bringing it there.  Made sure all the lights were working, but I might have missed checking the "3rd" brake light.  Checked the brake pads, more than 30%. While on the phone I asked them how much would it cost to have them replace the bulb to save me a trip back and forth. I was quoted "$151, including the inspection".  I then asked, "if the Inspection is a little over $90, your are charging $60 to change a bulb, doesn't that seem a little steep?  Guy on the phone, "it is rather involved and we need to take a lot apart to get to it.  It is billed for 3/4 of an hour"  Me:  "I'll do it my self and bring it back" I brought a bulb with me.  There is more hard sell to the story, but to keep this simple.  I went outside to the car, popped the trunk.  Right at the roof of the trunk was the 3rd Brake light socket.  No tools needed- just a twist. I swapped out the burnt bulb and put the new one in in less than 45-seconds.  I walked back into the store, no more than 90 seconds latter, and asked if i could get the car re-inspected.  Mechanic: "What, did you brink your own bulb?" Me: yes, its fixed and should pass inspection. I do not mind paying a fair price for service, but charging $60 (3/4 of an hour labor) for a bulb replacement that took me 45 seconds is crazy.  I would have paid $10 to keep it simple. I got the bulbs for $3 each. I have to question their ethics. I am sure there are a lot of people out there that would pay the $60 and trust "their mechanic" to do what is right. It was a scam and i will never go back. read more

Had a flat tire on a very rainy and messy day. Stopped in as they were the closest tire service shop to my location. They were very welcoming and courteous. I would definitely return for all my future tire needs. read more

My Husband took my BMW in for service for a flat tire at the Mt Airy, MD 21771 Mr. Tire last week (week of 1/10/22). They never called us to tell us the tires they ordered were in. When my husband finally called and was told they were in, he took the car in. When he went to pay, there was a laundry list of charges on the invoice, which he previously declined, that they tried to sneak in. They also said there was fee for alignment - even though the website offers free alignment. After the tires were installed, I drove the car for the first time on 1/13. I immediately noticed the car pulling to the left. I am recovering from a double mastectomy for breast cancer and my arms are very stiff. This pulling makes it very uncomfortable for me to drive. No one else has driven my car since my surgery and I know what it should feel like. I immediately called and they set us back up for an appointment at 11am on 1/15. My husband took the car back and they told us it would be hours before they could look at the car. Not sure why I bothered to make an appointment. Finally, hours later they called and said there was nothing they could do. This is ridiculous and the worst service I have ever experienced. They clearly messed up the alignment and will not take responsibility or correct the issue. read more

Just got new breaks with them a couple of months ago. Take my car somewhere else for a tune up and find out I need new rotors?? So I paid to have my breaks replaced and all they did was take my money and now I get to spend MORE money to fix what the con artists at mr. tire in mount airy DID NOT. DO NOT GO HERE!!! *another incident!* my father took his car there to patch a tire; THEY TOOK THE NAIL OUT BUT DIDNT PATCH THE TIRE?? CON! ARTISTS! read more

Unbelievable. I don't think I've ever dealt with a store more incompetent that this local Mr. Tire location. I recently had a car in to get the tires replaced. While in the shop, one of the mechanics broke off a plastic chrome piece on one of my switches. When I returned to the shop, the manager who came out to look at it actually PEELED THE REST OFF. After talking to the Market Manager, he informed me that this is "normal wear and tear". So you're trying to tell me that after nearly 65k miles, a piece magically goes from completely intact to broken in a matter of FEET? He told me to call customer service, which is how I had to get in touch with him. Why would the second time I call be any different? He just kept on repeating "There's nothing I can do." Business should be willing to go above and beyond to satisfy their customers, and Mr. Tire just isn't willing to do that. In fact, they do the opposite by driving people away. Well, mission accomplished, Mr. Tire. I will definitely not be coming back. read more

I had been taking our cars to the Mt. Airy location for the past few years but I'll explain why I won't be going back. My son had a flat and damaged tire. The donut spare was put on and later replaced with a new tire. A few days later my son moved with the car to LA and after a few days there discovered that the donut spare was missing from the trunk. Next example: my daughter had a tire replaced and noticed a month later when she had occasion to go into her trunk to see her donut spare was missing. I told Mr. Tire about this and they had no idea what happened to the two donut spares. On another car, they failed to replace the full sized spare into its storage location underneath another vehicle and did not properly inflate the new tire. Lesson here: CHECK TO MAKE SURE YOUR DONUT SPARE AND FOR THAT MATTER, ANY TIRE YOU WANT RETURNED IS IN YOUR VEHICLE. Don't take their word that tires are properly inflated regardless of what you're told. Compare prices locally. They are not the only tire store in town. Hopefully your car will be returned with all of your property intact. Replacing missing donut spares alone has wiped out any savings I might have had. Be aware! read more

The good - they are open 7 days a week and have plenty of weekend availability. The bad - pay attention to the estimate vs. the actual bill. "oops, the computer calculated it and forgot to remove the extra charges that you declined". After telling them that the computer is only as smart as the person inputting the numbers, they had no response, not even an apology. I was also told that the van needed an alignment because they come unaligned from the factory. My old tires were not worn unevenly and there was only 60k on the vehicle. I drive a company vehicle and am sure all they saw were dollar signs. I will only be back for free tire rotations and maybe an oil change if I am desperate. In the future, I will spend more and take up more of my time to give an honest shop my business. read more

I went in for an alignment and was told $110. Waited an hour and when they had the car jacked up came and told me it would be an extra $160 to do the camber and caster. For those of you that dont know, camber and caster is part of an alignment and should not be charged extra. Liars And cheaters. read more

I took my car in because my brakes were squeaking. They said the brakes were ok by I needed new tires. I bought recommended tires from them and they constantly are losing air. Every 2 months the tire sensor goes off. I took them to Stups in Frederick and they said I needed new brakes (no more squeaking and better stopping) after they fixed the brakes which cost less than another estimate. I took another car there a few years ago and they were worse than jiffy lube, recommending everything like cleaning battery terminals, etc/ For more next tires I am going to research online and then get them from costco read more

Always receive great service and fair pricing! A lot of the reviews were from under the previous manager...the "new" team is far superior!

"Gross incompetence" is how I would describe today's experience. I made an online reservation, which included my vehicle details and the tires I wished to purchase. I received an email confirmation with that info. Shortly thereafter, I received a request to reschedule for later in the day - they needed time to have the tires shipped from their warehouse to this location. Done, and received an updated confirmation. Arrived, and the counter clerk kept pulling up data from my previous vehicle. After a bunch of questions, I asked "Do you have my reservation info?" He responded "yes, it's right here." He then informed me that he didn't have the tires I wanted in stock, but had others. WtF? I'm left considering - a) the tire data was lost in the reschedule b) the tires were sold to another customer c) they never intended to get the tires, but are playing bait-and-switch upsell games. They've lost my business. Forever. read more

I now agree with the other negative reviews...have used them for years and thought they were straight shooters until my daughter came home with a $64 bill-- after I sent her in with the $14.99 oil change post card they sent me specifically for her car! Upon inspection, I see that they used synthetic oil, therefore, the $50 difference. She said they told her that is what she had before so she unknowingly agreed. When I called to ask why they did this, they kept repeating that it was the same as the last time. I asked why she was ever told she should have synthetic oil to begin with! They did not have an answer. The manager, Peter Clement, was not available yesterday, so I phoned him today. He repeated the same thing and said he was not there when she first came in with the car so he couldn't speak to that. NO apology, no "I understand your frustration," No "Let us fix this"---nothing. VERY disappointing...I, along with the others posting, WILL NOT GO BACK TO MT. AIRY MR. TIRE. read more

Mr. Tire installed new brakes on my Mazda 2 years ago. Within a year, the brake rotors were warped. They resurfaced the rotors under warranty. One year later, the rotors are warped yet again, only this time they are too thin to resurface and must be replaced to the tune of $300. If I can expect the same lifespan out of the new rotors, then no thanks. Given this experience, I question the quality of the parts Mr. Tire uses. My original brake rotors lasted 75,000 miles without warping issues. How is it the rotors Mr. Tire installed could not even last half of that? read more

will OVERcharge the ever loving shiet out of you. got an estimate and went to a family mechanic who LAUGHED at their dumb charges. go somewhere else and get a second opinion. read more

Was quoted one price for an oil change. $29.99 Was charged $9 more. I was told this was because we didn't have a coupon when I was not told we were supposed to have a coupon. Then the story changed and it became well that's what they charged for disposing of oil. Was told that they are told to quote $29.99. This is deceptive advertising. They were quite rude and ended up hanging up on me when I got upset. Don't go there. Also I'm in the car smells like fumes and one of my windshield wipers was broken. Not that way when the car went in. read more

Wish I'd seen these ratings before buying my tires through them. Needed replacements badly and we were leaving town, so when I happened on them and they were able to get them in the next day I jumped at the chance. Next day, when they called to say the tires were in, I made an APPOINTMENT to come in later that morning. When I arrived they told me it would be about an hour wait time, maybe another half hour for the alignment, too. I had to wait so sat and sat. After an hour, I walked outside to get warmed up as their AC was cranked up to the max and it was shivering chilly in the enclosed waiting room. I was shocked to see that my car was still in the spot where I'd parked it an hour earlier. I went to the desk to ask what was going on. After going out to check on it, the desk agent came back to say my car was in the bay for the work. I pointed out it wasn't just 2 mins earlier when I walked outside. It is now, he said, your key was just being grabbed off the hook as the next one to be worked. I waited close to another hour before the car was done and I was called to check out. I mentioned that there was something wrong with their work queuing, as it appears they run strictly by first come-first served and do not prioritize customers who are waiting--and who have appointments!! No response to that. I will NEVER go back to them and will NEVER recommend them. read more

I have used this location in the past with great results, so when the family SUV needed tires I booked a reservation online. Giving man email address was optional, so I did not. When we arrived there, we went to check in. They did not have a reservation. Fellow behind the counter asked if I'd gotten an email, and I explained to him that I did not give one. He was pretty rude about that. I let him know that I did leave a phone number and that I had no messages about anything. Even after stating that they have problems with the reservation system often, he was always dismissive of the reservation. After asking what we needed, I was told that the tires that I had booked were discontinued and that they had nothing in that size except for the most expensive ones that they carry. There was a sister location (Treadquarters) about 1/4 of a mile away. They had a similar model. He started doing the paperwork and asked if an appointment 4 hours later was ok. The rest of the day was pretty booked and I told him that wasn't an option, and that's why I had booked that time slot for an appointment. At this point I stepped outside and called the sister location to see if they were an option. They couldn't have been more welcoming. I explained the situation, we drove over and were taken care of immediately. Auto repair is an industry of trust and customer service. I had been very loyal to this location, but it was very obvious from that encounter that the customer was not their priority any longer. If you are looking for a place that values their customer and works with them, stay away from this location. read more

The guy working the front desk was surfing the net on his cell phone when I walked in the shop about a month ago - I introduced myself, still surfing the net and did not acknowledge me. I walked out. The only other time I had tires replaced on my car at this location, the tech left oil stains on the driver's side carpet. Bunch of pricks. read more

I usually only go to my uncle's shop but he was too busy this time and I needed an oil change and tire rotation desperately. Well I was in luck because they were able to squeeze me in which was a surprise in these days and times. Being able to get an appointment so soon was awesome. It was a great service from the minute I was greeted on the phone to the time that I checked out. My tiers were perfectly balanced and my car is running smooth after her oil change. I have tried places other than my uncle's shop before but I have had bad experiences even with something so simple but obviously these guys know what they are doing. This location also has a great manager who does a good job making sure the town is happy with their service. I will be coming here from now on which is a big change for me since I usually only go to family and drive over an hour just for an oil change and tire rotation. read more

Mark C. Mount Airy Md. I have had work done by This Mr. Tire for many years in the past and Its good that they are open 7 days a week, but, I just got my car repaired on July 6, 2018 - the repair was good, but they had my car for 6 days and quoted me 432.00 on the phone but when they did not call me for any additional charge and waited for me to call them- they said the cost was 550.00. When I said your Quote to me was 432.00 , no comment, no adjustment. Apon arrival at Mr. Tire not even a mention of it. I will look for another shop in Mt. Airy next time. read more

Awesome Service and they were very quick and nice people. They stayed open during snow storm

NO Thanks! On 3 separate occasions (Over the last 5 or 6 years) the people at the front desk were rude, unhelpful and made me feel like I was a bother... 3 strikes and you are out! I will never go there again. read more

OK, this place is the worst. First, I will take partial responsibility for choosing to come here in the first place (after a similar experience years ago). However, I had a coupon for brake service and when I called for an estimate the price was reasonable. I had recently had my car serviced/inspected at the dealership I bought it from and they told me that I would need to replace my rear brake pads soon. If I waited too long, I would have to replace the rotors (to be expected). So, I called a few places and was told by Mr. Tire that they could replace the rear brake pads on my car for $175 (which included parts and labor). On Monday, I brought my car in. They told me it should take about an hour and they would call me. Well, the power went out in Mount Airy. After almost two hours I decided to go back in. My car was sitting in the same spot and hadn't been looked at. This is understandable, considering the power was out. My issue with this? No one called me because, "The phones aren't working." I'm pretty sure everyone owns a cell phone and I know for a fact that my cell phone number was circled on both of the service papers I had signed 2 hours prior. What were they going to do? Never call me and hope I came back eventually? The next day, they called me to reschedule. I made an appointment for 2:00. Before I left my car there and I asked to review the services for the day. (I had initially wanted to get a tire changed as well, but thought better of it and called to cancel in the morning. This was not updated in the computer.) About two hours later they called me to let me know that the estimate for my car would be about $480 including new rotors... Um, what? My knowledge of cars is limited and I didn't want to be manipulated, so I had them call my dad. It turned out that I didn't NEED new rotors, but my car MIGHT still squeak when I brake if I don't get new rotors. So, when I asked the guy if it would be unsafe to drive with the existing rotors he said, "No, but it might still squeak when you brake." OK, so if it's not unsafe don't replace them. Thanks for the hustle though, I appreciate it. All in all, my total came to $275. Including my coupon. So I really didn't save any money and I had to deal with all of that in the process. They will replace the brakes for free in the future (excluding labor costs), but I highly doubt I will be going back in ever again. Also, I didn't appreciate the front desk employee telling me the total cost and requesting payment without even showing me the service report so that I could review it. When I asked about certain charges, he attempted to explain, but ended up awkwardly mumbling and pointing until another staff member came over (because he had no clue). Awesome. As other reviewers have mentioned, the front desk staff members are dismissive. The guy I dealt with on all four occasions failed to remember who I was at any given time within two days. Fine, whatever, you deal with a lot of people, but at least give it a shot. I shouldn't have to give run through the same spiel and be greeted with a blank stare four times. Don't be tempted by those cheap, little coupons you receive in the mail! Avoid at all costs! read more

I got a flat on Tuesday driving home and a friend recommended Mr. Tire for replacements. I made one online the following day and stopped in to go over all the details. Come to find out I needed much more work done on my car than just rear replacement tires, which was already an unexpected cost. The kindness, patience and thoughtful attitude we were met with from Nick was beyond what I'd expect from a repair shop. He helped us work thru what parts we would need and how long it would take to get everything and the work completed. I had both children with me and as wild as they were in the show room, he never flinched. The work was completed within one day and my car is driving great. While we didn't expect to put this much work or money into this car, I'm so glad we chose Mr. Tire in Mount Airy to have it done. They have easily gained a return customer!! read more

They matched the prices on Tire Rack! You will need to bring in the print out of the pricing. The only negative was that Tire Rack offered free road hazard coverage with the tires but, I didn't have that specified on the print out to prove it. I should have printed out the web page with the tire listings as well. The person at the counter said that he would check into it but, I'm not positive that he did. So, I didn't purchase the $60 road hazard warranty. On the bright side, my tires were done within 40 minutes! That's gotta be a record! The staff was friendly read more

They have several reviews - good and bad. I was having a trailer tire delivered there to be installed on a wheel. Dropped the wheel off at about 9am. The tire was delivered by FedEx at 10.30. Called them at 2pm to see when I could pick the tire up. Kevin said it will take several more hours. I only wanted the tire mounted - no balance or stem change. You would think they could work in one tire mount in a 3 hours. Evidently they were going to wait until the end of the day. Closing was at 8pm. I went to Mr Tire at 3pm and picked up my wheel and tire and found another location that would change it for me in 20 minutes. They actually did it in 10 minutes. I was going out of town early the next day and needed a spare tire and did not want to install it in the dark. They seem to be busy, so, do not go there if you need service in a few hours. read more

Guess I'm in the minority...we've been using Mr. Tire for probably the last 15 years and haven't had an issue with anything.

I always bring my cars in here to get work done and have always had a great experience. I brought my car in on a Sunday morning for a flat tire repair and tire rotation and had my car back in 45 minutes. Now that won't always be the case here and I would suggest making an appointment before coming here, but they are usually pretty quick. The people at the desk are nice and try to help you out and try to explain to you everything that you can get done to your car and such. Great place and will always bring my cars here in the future. read more

Made an appointment in the morning to get my car checked out. Waited 3 hours and the car still hadn't moved from where I parked it. The front desk seemed more concerned about their lunch break and talking back to customers than actually taking care of them. When someone says it will take 1-2 hours, at least have the courtesy to tell me up front that it will take longer instead of letting me sit there and wait... Not happy. read more