I called and asked about having four tires de-mounted from loose wheels, and was told the price and…read morethat they could do it today if I brought them right over, which I did. At check-in -- for a $20 job -- the CSR asked my name. Fine, though I was waiting for it, so . . . why? OK, then my phone number. OK, IDK why, but I gave it to him. Then he asks for my address. I asked, "do you really need my address to remove four tires from wheels?" He replied that he had to fill all the black boxes. I said that kind of data collection isn't necessary for the job, and I would find another shop. "Whatever" was his reply. I never expect a "whatever" attitude from any place I do business with. I headed down the street to Les Schwab, who did the same job I'd been quoted, for $8 less, and no data collection req'd.

Customer service is not the friendliest. I mentioned I'm having brake issues and they said sorry…read morecan't help.

Great service and reasonable oil changes. Fast and thorough and respectful of customers time…read more Best kept secret in oak harbor

Paul, regarding your response to my review…read more You said I was in the wrong place when I said your guy side hit my front wheel on the curb when backing up. You said you have been there 50 years and you don't have any curbs. So, I attached a copy so you can see your curb. You said you wanted to know who I was. That you couldn't find any invoices. Over the last 2 weeks I called and left my number numerous times and even sent you a note, but never got a call back. I had all my invoices to discuss. Read your responses to your x-customers. You are an angry man sir. You don't care what they think. But you lash out at them ensuring we won't come back and will share that opinion with others. Why in the world it took you 2 years to respond to my post is really awkward. You should be on top of it and try to bring those customers back. I have 5 vehicles I will not bring there again. Just an example. I suggest you retire and let your daughter run the business and respond to complaints. Stay off the computer and don't drag down your business anymore than you have. You will destroy what you built. I put my receipts away since you weren't really interested in discussing anything with me. I wish your daughter good luck fixing the damage you created.

Derrick was very helpful in checking my battery free of charge. I went back for oil change and a…read moremajor repair because of his customer service kindness.

They helped me add a new intake to my diesel Cummins along with tires and an "inspection" and they…read moredid solid work.

I had some issues with the original job they did on my truck. After leaving a "not so good"…read morereview, they gave me a call requesting I come back in to get things fixed. I did so and they did so and now I am pleased to recommend them.

On Tuesday, May 26, 2026 at 10:00 I called for an appointment for a tire rotation. The man who…read moreanswered said I didn't need an appointment all I had to do is to just: "Walk in, that there were only 2 jobs ahead of me ". At 10:20 I walked in and the place was packed, no empty chairs. I walked up to the man behind the counter and told him that I need to have a tire rotation. He said Okay, that it would take 2 hours. I said Okay, I gave him my key, waited for an open chair and sat down. I saw the full waiting room empty, fill back up, and empty again. After 2 & 1/2 hours and the room was filling back up again, I got in line, went to the counter and asked the man about my car. He asked about the model and make of the car and walked away. He never came back to me, he started waiting on other customers. After another 10 to 15 minutes, I walked back up to the counter and he asked me if I wanted to wait for my car to be done. I looked out in the parking lot and my car was still there. I told him NO! I wanted my key. He took my key out of the bag, gave it to me and tossed the paper work away. This is very poor customer service. After spending thousands of dollars on new tires, this is how they treat you. After they have your money, good luck with customer service.

I had a coolant leak in my old Suburban. They fixed it promptly and for less $ than they initially…read moreestimated. Great job!

My new go to place for auto repair. Martin the owner and the guy's working for him do excellent…read morework. They operate on the principles of ethics and integrity!!! They even vacuum the inside of your vehicle!!! He knows how to treat people and give them a reason to come back!!! If you are looking for a shop that does high quality work at fair prices, you can go wrong with Coupeville Auto Repair!!!!

Horrible! Owner is a jerk and they refused to honor tire warrantee and instead tried to sell me a…read morenew tire to replace the tire they sold me! I went down to Red Tires and they fixed the so called impossible tire with no problems! Red Tire has my business for life and I'll never use fast eddies again!

Honest shop. Told me what I needed and when needed. I will…read moredefinitely go back there again

I dropped my tire off in the morning to have a valve stem replaced, I came back at 3:00 and it…read morewasn't done yet. I was told it might not be done until the next day. I explained that my truck was stuck and I needed it. The associate asked me to hold on and fixed it immediately. Great service even when they were swamped trying to finish up for the day. Thank You Very Much!

I'm a commercial hauler for Airstream. My 2017 Ram has 816k miles on the original engine and…read moretransmission. I'm a retired Captain and have an engineering background. I try to support local businesses but I'm done with Les Schwab! They absolutely cannot get tire pressures right. Regardless of how many times you request the pressures you want they simply cannot get it. Just spent nearly $1500 and once again pressures were way off. Took it back and the young technician said their gauges were all off!! Ugh, you're a tire store and your equipment is way off?? My TPS sensors are suddenly way off as well. I've driven this truck since new and am on my 12th set of tires. I've never had to deal with these issues from a tire shop! I'm taking it back tomorrow to get the TPS sensors resolved. I'm sure they'll try to say they were bad but they are relatively new and reading perfectly yesterday. No more Schwab for me. Terrible service. Update: I took the truck to Les Schwab in Burlington as I have no trust in the Anacortes operation. There was NO TPS sensor in the left rear tire! They forgot to re-install it. The folks in Burlington took care of me and honored Schwabs warranty. I'll have them do my rotations henceforth and may buy tires from them in the future. My hope is the Anacortes shop will listen to this very honest review and improve their quality. I don't enjoy writing bad reviews and I want businesses to do well and provide good employment for folks.