This dealer helped me out with a repair on my CPO Cherokee. I purchased it in CA. Despite the seeming impossibility of the repair (Stellantis/FCA didn't feel obligated to supply parts for a 2021 vehicle -- it took over a year) and the eventually located part missing some components, they finished it up to my satisfaction. The two service desk employees were always courteous and informative. I discussed the repair with the mechanic and he certainly seemed competent. I wouldn't hesitate to go back here for service, though of course I hope I don't have to. read more

Had my jeep the entire day, and could not fix the issue, was told the mechanic was new and and didn't know what wrong with the jeep. I was told to go to a different car shop. What a joke, dealer could not figure out a missfire....really? The place is run down, and no staff, I do not recommend oak harbor jeep dealer. They are clues less. Thanks for waisted time! Will not go here again or recommend. Go to Bellingham, they are amazing. And fixed the issue without an issue!! read more

We take out Chrysler to Oak Harbor Motors for service and it's always a great experience and our car is well taken care of.

This dealership will be the biggest waste of your time. I wanted SO badly for this to work out- small town, deal locally.... Forget it. Let's start this off for ANYONE who is ordering a new vehicle. (Ordering) steer clear of this location for two reasons. First logistics. All vehicles are shipped by rail car into KENT Washington. Any dealer in KENT will have your vehicle ready for pickup the fastest in western Washington (period- just a matter of logistics.) Second, this dealer is going to feed you a line on how "sold orders take priority" and this is half true, until they hit KENT. Our vehicle sat in Kent for 3 weeks waiting on a truck... ok, ok, I get the logistics.... WHY were two other shipments received Here at the dealership with lot inventory vehicles before our truck??? - general managers response "well we ordered those months ahead of yours". Apparently he forgot he went on a rant to me a few weeks after we ordered our vehicle on how he was just notified of what vehicles they were getting for first quarter sales...... Gladiator is finally here!!! Dropped off at two Am with 2 other vehicles. So, being excited, I hit our sales lady up at 2pm asking if we could pick up by cob... (I mean come on- $70k purchase wouldn't you be excited!?!) - I get the response the service team has to charge the batteries for 24 hours??? and it has to be detailed before pickup... it will be ready by 4pm the following day. Ah! Ok, what's one more day? (Though super curious as to why new from the manufacture batteries have to be charged for 24 hours....) Finally the next day! Pickup time!!! the hood is scratched and found a heath bar wrapper in the vent.... Oh our dertailer wouldn't have done this- if you leave it we can make this right and pick it up tomorrow.... Frankly I should have been an adult and walked, but my child like patience said no!! It's fine.... Couple months later, windshield forms a crack- 2.5" from the bottom. Wow! No rock chip just cracks (sitting in a parking lot with the defroster going and hear it crack.... Crazyest thing I have ever heard and seen...) take it in, why?? Because when we made the $500 upgrade for a gorilla glass windshield we were told, almost unbreakable!!! Oh! And if it does crack it's under warranty for two years!!!!! Why else would we spend $500 to "upgrade" a windshield!?!?! Service manager states, it's a windshield, there is no warranty. If I put this in they will laugh it out and deny the claim. - if it will be laughed out? Why does Mopar have a two page warranty explanation for the upgraded gorilla glass??? So frustrated- called the dealer in mount vernon, there service team has a much better attitude. Totally called out that they have never filed a claim, but know it's possible since it's a paid upgrade with Corning (manufacturer of gorilla glass). Beyond frustrated with the entire process- start to finish. Save your self some time! Go off island! Make a Costco run out of it. - on a positive note!! The gentleman that runs parts sales! Great dude, super knowledgeable, and great customer service. By no means am I saying that the price tag when ordering items is fare or reasonable.... Because holy Moses it's pricey, but he has no bearing on the price of product! Also- take note this business will flag a 1 star review and report it to google. Also noted, some of the positive reviews are by current and former employees... read more

Oak Harbor Motors - Car Dealers Near Me - Oak Harbor, Washington

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Oak Harbor Motors Service Department - A Disgrace to Professionalism! As a former customer of 30+ years, Oak Harbor Motors completely let me down. After I completed a rear brake job on my Dodge Ram 2500, I noticed an odd pulsation in the brakes, I made an appointment and brought my truck to the Dodge Dealer (Oak Harbor Motors) for repair. They did a quick look and told me that all of my brakes were bad and needed to be replaced, not very specific, lacking any professional standards of troubleshooting, furthermore, they charged me $104 for this pretend "diagnosis". Then I took my truck to Les Schwab, they quickly identified the issue and machined both of my new brake drums and adjusted my brakes...they charged me $82 for this work. LES SCHWAB IS AWESOME! Oak Harbor Motors...You're FIRED! read more

Ask for Jeff! I left Oak Harbor Motors a happy man when I bought my awesome '21 Rubicon. Not only did Jeff make the entire buying process seamless, but his customer care and service was superb. He was very informative, accommodating, and thoughtful throughout the entire process. In addition, the entire team at Oak Harbor Motors is very welcoming and friendly. They have all worked together to answer my questions, even after the buy, and I ask a lot of questions. I would definitely recommend buying your next car from them. Thank you Jeff, Emma, Andy, and the entire team at Oak Harbor Motors for all of your help! I trust you'll continue to serve our community as well as anyone who crosses your path. read more

Oak Harbor Motors - 2021 Jeep Wrangler Rubicon - Car Dealers Near Me - Oak Harbor, Washington

My review is based on a visit my husband and I had with the sales department. First of all, I will say that we did not feel pressured at all from our salesman, Mason. The absolute easiest car buying experience we have ever had! The finance manager was awesome and so easy to deal with! Highly recommend this dealership if you are looking for a new vehicle! If they don't have what you want in stock, they will get it for you! We love our new Jeep Grand Cherokee! read more

BEWARE!!!! I have taken in my Dodge Ram for warranty work twice since I purchased it 4 months ago. The second time I brought it in something hit my passenger fender and put a DENT in my TRUCK!! There is even a smudge of blue paint where the dent is!! Then they decided to give me a "complimentary" truck wash (probably to try to get the blue paint off) without my permission. The idiot that washed my truck took the dirt from the bottom and SCRATCHED my ENTIRE TRUCK!!! My clear coat is completely ruined!! After speaking with the manager Jeff 4 times to try to resolve these issues he refuses to take any responsibility for the damage done to my truck while at Oak Harbor Motors. BAD BUSINESS in my opinion! DO NOT TRUST Oak Harbor Motors!!!! read more

Oak Harbor Motors - Quality work from Oak Harbor Motors - Car Dealers Near Me - Oak Harbor, Washington

Wish I could give zero stars. I received the WORST treatment from the service repair department, ever. We've been taking our vehicles to OHM for over 15 years and up until now have had great customer service and quality repairs. I don't know if they got new management since the last time I went in, but things there now are really messed up. My truck developed a small gas leak so I had it towed in to OHM for service; on the phone they said they were a bit backed up but would look at it as soon as possible. Later that day after work I stopped by to see if there was any progress and to arrange for a call when the job was done. The guy at the service desk (heavyset man with dark hair) seemed annoyed to have to deal with me and rushed me out of there, jotting my number on the desk calendar while he talked to someone on the phone. He wasn't even making eye contact and it kind of irked me that he wasn't giving me his full attention. So, I waited for a call from them. I was super busy that week and wasn't able to give a follow-up call, but when a whole week went by without a peep I called them. THEY HADN'T EVEN LOOKED AT IT YET. The guy on the phone was all "we'll try to squeeze it in today if we get a chance" and I told him not to bother. I told him it was ridiculous that they hadn't looked at it by now or even given me a call to let me know what was going on. I let him know I was going to take the truck to another repair shop and wouldn't be doing business with them again. When I went in to pick up the keys, the same guy with the dark hair waited on me. He got the keys, held them out in front of my face and glared at me like he wanted me to drop dead. He didn't say a word. No apology or offer to make things right. Unbelievable. This guy needs coaching on how to interact with other human beings. They lost my business, not to mention I won't be recommending them to ANYONE from now on. read more

Used to think very highly of this dealership. Not Anymore. Twice in a row they failed to check the box on the vehicle inspection sheet for a transmission fluid check. How the hell am I supposed to know they did it!! This dealership and the people here used to value customers. I have tried to be a loyal service customer and have spent a fair amount of money here. I learned the hard way today that they don't value me or my business!! I would complain, but I'm just a number!! I will not be going back!!! read more

When I came in to see what my options were for a used car, I wasn't super impressed with the selection, simply because I'm used to much larger dealerships. I was impressed that they had a 2008 aveo hatch in stick for less than 7k. I think it's a good buy, I just didn't buy it because it wasn't for me. The guy I dealt with was a refreshing surprise. I don't know what his reasons were, maybe he knew he didn't have anything I really wanted or maybe they are just that low pressure, but he showed me the options that fit what I was looking for, printed me out some information and said thanks for stopping by. I wish for dealerships there was a way to rate the sales people and a way to rate the stock separately because if I could I would rate him at least a 4 for being so easy to deal with. I was in and out in less than 15 minutes and no one tried to sell me anything I didn't want. read more

If you're looking for quality service this is the place to be! They have such a humble way of making you feel like part of a family. The staff here are amazing! My go to dealership! read more

Terrible service. Extremely rude staff. They 100% sell lemons. it has gotten to where we tell our brand new sailors to be careful and to not go here they try to take advantage of military. read more

A year ago I would have been giving them a MUCH better review, but the 2009 MINI Cooper S I bought last August, went in for repairs in June, and after $1500., and 3 months later, I had to return it to my mechanic the day after I got it back!(He was able to determine that I had been sold a LEMON, and his recommendation was to get rid of it ASAP!) Since it is used, I don't have any recourse financially, but Oak Harbor Motors is supposed to have such a great reputation, I find it hard to believe. I don't see how their mechanics could NOT notice the massive vacuum leak, bad battery, or the valve timing issues it had, when I bought it. But they did! Now I have this beautiful, fun, MINI Cooper S, that I've only driven 8 months, and have to dispose of! I don't know when a car can be deemed a Lemon under WA laws, but THIS one is, according to my Certified MINI mechanic! If the Sales Department was not complicit in selling me this Lemon, the mechanics should be reevaluated, because they let a damaged vehicle go on the lot for sale to some unsuspecting, trusting client! read more

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Terrible customer service. Walked in and there was no-one out front, had to hunt down anyone, when I did find someone they where on their phone, they looked up at me and continued to being back on their phone, didn't say hi didn't ask questions, nothing. Both of them. Before coming here, I called 6 times knowing they were open someone should answer. No one answered and the automatic vm said continue to tell me their business hours. Wouldn't recommend to anyone to come here. read more

The best car-buying experience ever. Fair, fast, no hassle.

The repair center doesn't seem committed to the same legacy of customer service my family has experienced on the sales side. I've driven my car up from Seattle to Oak Harbor (twice!) to have it serviced from the same place we bought it, thinking I was their customer for life, and it was disappointing. That being said, it has always been a great place to *buy* a car. read more

If I could give zero stars I would. Not only was their service terrible but stripping most of my lug nuts and not saying anything to me is a safety concern. I understand stuff happens but not owning up to it is just unforgivable. I hope this review changes your mind about going and getting an oil change or your tires rotated from this service dept. read more

Got my oil changef. When Ibgot the bill I was told that the jeep needed an valve replaced relating to oil and it would cost 165.00 So I took it to my old mechanic in Chimacum he tightened a few bokts oil leak stoppef . I didn't need the vostly repair they quoted. To top things off they put the wrong oil and had to refo the service and a 30 min service put me waiting for 2 hours. WILL NEVER GO BACK!!! Giving one star only hecause you have to rate. read more

Great experience, no pressure. We knew what we wanted and the salesman was very knowledgeable about the 2014 Dodge Journey. We had a lot of negative equity and they worked with us. Very responsive when we called with a question, which is important to me. Loved that we were able to get what we wanted at a local, small dealer. Shop local, you'll get treated better! Thanks Doug, Kevin and Jeff, we love our new car! read more

Fool me once, shame on you. Fool me twice, shame on me! I don't know what to say about fool me 3 times...I guess I'm an idiot who likes punishment. I don't know about the dealership, but the service department is a nightmare. A tranny repair took 3 weeks because their tech quit and they didn't bother to call me. AC quit working, and $700 later it worked for about a year. Now it's something relatively small but in "fixing" it, they bunged up something else and had the nerve to say it was that way when I dropped the car off. No way. It's ridiculous and I will never EVER take my car there again. read more

I took my 2003 Dodge Ram 3500 in for an airbag recall and the mechanic ended up pinching the antenna wire while replacing the inflator. (Things happen) When he realized what he did, he did not own up to it to me. Instead he had the service clerk tell me after the mechanic had me waiting outside for 20 minutes. They told me they would replace it. I went back home and found screws for the dash laying on the floor of the truck. This is why I do all my own repairs to my vehicles because you can't even trust certified mechanics to do the work correctly. Will be checking my truck for any mistakes from the antenna wire replacment. Will update if I find any thing wrong. read more

If you want to go somewhere honest.... don't go here. After taking our van to this dealership multiple times for a simple oil change.. they completely ripped off the skirt on our passenger side. To make matters worse, they tried to cover it up by shutting the passenger door and not mentioning it. Lucky for us we opened the door before we left and low and behold... the skirt fell straight off the passenger side. I don't know what dealership would literally rip something off your vehicle doing an oil change and to make matters worse, their dishonesty speaks volumes about the kind of business that they run. The "dishonest" mechanics that people warn you about are located at this place. They also said we had to get something replaced on our van which would be $400 dollars or so... a month later we took it to another dealership in Anacortes and they said nothing like that had to be replaced. Stay clear away from these guys... go to the dealership in Anacortes, they are worlds better and very honest. read more

Was extremely disappointed by either a lying salesman or an uninformed, inadequately trained salesman and his manager. The salesman was a very nice guy, but we did not receive the 'safety package' on our car that the salesman promised us, which we requested multiple times and was told, "Yes, this car has all those features." ...No, it didn't. So, we returned to the dealership five days later to speak with the salesman and manager, and got nowhere! They both did nothing to correct this problem. The manager said the car is now used and we'd have to trade it in as a used vehicle, then pay another $5-6,000 to get what we wanted. W'ed already paid A LOT of money to get the car we had! I told the manager that it wasn't our fault his salesman either lied or wasn't properly trained. The manager nothing to help our situation. Also customer service has not been good, as they never did not clean our car when done working on it and DO NOT provide loaner cars if they need to keep the car. My husband is disabled and we have no family out this way, so it makes our situation impossible to deal with. To make matters worse... I now have a very long list of items to fix on our brand new (2016) Jeep Grand Cherokee, as well as, two recalls! Not happy with our car or Oak Harbor Motors. I hate to say it, but everyone local that we've spoken to about this knows about their reputation. I wish we'd known. read more

I bought a car here in 2001 when I came home after a deployment and when I drove home after purchase I found that the ashtrays were full of cigarette butts. Is it too much to ask that a car is clean when you buy it? I called the salesman a couple of days later to tell him about it but he had been fired in the meantime. read more

After experiencing high pressure at other new car dealerships,It was refreshing to visit Oak Harbor motors....my salesperson was knowledgeable and non-confrontational....the manager (Jeff) stepped in to put a value on the car we wanted to trade in...and worked with us to get the lowest interest rate from a local bank.....quite simply my best car buying experience ever! read more

I bought my 2014 Chrysler Town and Country from here last week. The customer service was INCREDIBLE. Low pressure salesman (Robert P. was fantastic) and I was out the door in two hours. They made it so easy. I love my car! Also, I forgot my CDs in my trade in vehicle and Robert drove them to my house while near Seattle the following week! I did buy an expensive extended warranty and I'm not sure that was the best thing to do, so I'd research extended warranties before you go, but I'd certainly buy from them again. Worth the drive from Seattle!! read more

Horrible place that only wants to rip you off! I was looking at their vehicles and more than half were way over NADA value and they would not come down. The sales man was cool but the finance manager was an idiot! Will not be going back! read more

Our experience buying a used vehicle at Oak Harbor Motors was outstanding! The vehicle was well detailed, we were not rushed or pressured in any way, the price was more than fair, and the sales staff went literally went above and beyond to help us! We searched from Marysville to Tacoma, East and West, and their salesmen by far had the best customer service. I would definitely recommend Oak Harbor Motors! read more

Great service! I love that they're involved in community events. Will definitely return.

I am very disappointed with the repairs done by this Service Department on the transmission of my Jeep Grand Cherokee. I paid Oak Harbor Motors $2100 to overhaul my transmission. 12,000 miles later the reverse gear is slipping and now they want to charge me another $2500 for a rebuilt transmission. That gear should have been replaced during the overhaul as it obviously would have been below the tolerance measurements. I understand that things can be overlooked unintentionally but I offered to pay for that part to be replaced and asked that the labor costs be waived. The Service Department asked for approval and was refused. He said the repairs were done before the current management was in place and the technician that did the repairs is no longer there. But he did mention that the current management team is all about taking care of their customers. So I assume that all the previous customers just don't matter. I now have it in a different shop and am having to have a new transmission installed which will cost another $2000. I will no longer take my business there as they don't stand behind their repairs. read more