Had my 04 Toyota service for oil change on Jan 6, 2026…read more Technician Jameel always give excellent service. He is so polite and courteous each time I go to the location on University Blvd, Suffolk VA. I will refer my friends and family to this location for excellent service.

In and out oil change, had three lanes only one open , cars out to the next street . Hire peopleread more

Great visit at the Portsmouth location. Service was quick and very reasonable. I changed my oil and…read morecabin filter. They topped off my fluids, offered me water, and were extremely kind.

20 minutes in and out. If you're military and stationed in the area, this location is a must. I've…read morebeen here in the norfolk area for 4 years, and haven't found a reliable place for routine maintenance on my vehicle, until now! Shane, darliyah, and Gabriel were awesome. Like I said, if you're military and you need any kind of maintenance on your car, this location is Essential! Great discounts. The pricing was fantastic. The Netflix show Tires would be very proud.

As I was calling around to find a place that offered same-day car inspections, I was pleasantly…read moresurprised that 17th Street Automotive offered scheduled appointments for inspections with same-day service. Normally with car inspections, I have to drop my car off at an auto-body shop and pick it up the next day due to the "first come, first serve" policy but I didn't have that option so I booked an appointment with 17th Street Automotive for the same day. As soon as I walked into the office, I was happily greeted by Kristen and another worker. They both were extremely pleasant and personable. I was quoted a service time of about an hour and a half and was offered beverages while I wait, which was a very nice gesture. My state inspection was completed after an hour and a half, just as they quoted me. Kristen was very informative with the things they found during the inspection and with how amazing their customer service was, I would definitely return to get my car serviced with them. I was given a free car freshener once the service was complete and told them I would tell everyone I knew about the exceptional experience I had with their business. If you are looking for same-day inspections or in need of any car services, I highly recommend checking out 17th Street Automotive.

Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

Excellent service. Selena is one of the managers and she did a great job. Everyone was very…read morefriendly and honest that I did not need certain work done. Highly recommend. It was also easy to find coupon online. I had my oil changed on the way to work.

Taking my "Grey Goose" to get her oil changed, tires filled, window washer fluid updates, etc…read more Today is oil change day. I come to the Taylor Rd location for this car because they always have the filters for my foreign car. This location runs like a well oiled machine (pun intended). It always clean, the staff is great, service is awesome, and they give discounts to military members. Win Win! I always get more than I expect. Wonderful team work led by Alexis! Thanks

(11/14/25) My SUV was making a loud noise when I started it, and even louder when I pushed the…read moreaccelerator. I took it to one shop, and they said it sounded like an exhaust leak. They recommended that I go to Big Al's on Constance (Suffolk, VA). I took it there, and the manager (Pat) said he couldn't get to it until Monday (11/17/25). I decided to drop it off on Saturday (11/15/25) so I didn't have to push my ket through the drop slot on Sunday. I received a call on Monday afternoon from Pat. He asked, "You dropped it off for an exhaust leak, right?" I told him that's what was suggested to me by another shop (based on the sound). He said that my air flow sensor had come loose, and they tightened it up and all is well. When I went to pick it up, we both just shook our heads, as he handed me my key. (NO CHARGE) He asked if I had (an amount) in my pocket, and if so, could I give it to the young mechanic in the garage! YES I DO! And so I did! Unfortunately, I can't speak to the quality of work this location provides, but I can speak to their integrity! He could have easily taken my word, and replaced parts on my vehicle (or claimed to have), billed me, and laughed as soon as I was out of sight! But he didn't! Do right by people, and people will do right by you! Thank you Patrick for being an honest man!

Arrived at the shop with squeaky brakes. Larry did an immediate complementary inspection and…read moredetermined that my front rotors and break pads needed replacement. It was a total of 1 hr and 14 minutes from the time I drove up until the time that I left. I my opinion, the price for parts and labor was well within the realm of reason. I would recommend this business for your service needs.

The service here is always slow. It took an hour to change my oil and rotate my tires. I was the…read moreonly car there for the first half hour. Other than slow service, everything else is acceptable.

Wish I was making this sgut up but Litteraly pull up one of the employees cars is parked dead…read morecenter of where you have to pull around . Dude gets out and opens the garage door then looks like I'm the whole problem while he's quiting me in from the whole opposite side . His whole demeanor was rage in the issue..... they do a stock check and don't have my air filter so they decide they can't do the job before even looking at my air filter to see if it even needs to be changed . Moral of the story they don't wanna work and will find any reason to not do the job . This is the 5th time I've gone to this location and had similar issues . So if you wanna waste your time go ahead

I came in here because I needed a replacement bolt for one that had broke a replacement bolt for…read moreone that had broke. I had looked it up ahead of time before I came in here. The staff did not seem too enthused. They tried to look up. They tried to look up it as a regular part and could not find it and told me I had to go to the dealership. I used the metric measuring tool and found out what size I needed for sure and basically found the part I needed on my own.

Harrison is a huge help! Found the perfect part I was looking for with no problems at all. Highly…read morerecommend!