These guys are great! I really like them...they attentively listen to me bumble through my car…read morequestions. I am really lost on what to do, what to buy and where to put it in my car. They are SUPER kind about my novice level of experience and always make me feel welcome to come back.

Five dollars and ninety-nine cents. What could have been a slam-dunk-customer-for-life kinda deal…read morequickly became a "I am never coming back here". After 15 years (check my name in your system) of going to this store and being treated well (that's why 2 stars and not just 1) I was treated like an idiot and as someone trying to scam them. They gave me the wrong oil filter and I realized it once I tried to put the O-ring on. The manager, James, was hell-bent on telling me that the rubber O-ring was "covered in oil" and thus unrefundable even though it was Advance Auto who sold me the wrong filter. No apologies were offered. Instead, James compared both the old and new O-rings by pulling them with his fingers to show me they were the same size. Ridiculous. Never going back. Too many other auto parts places in and around Larchmont. See ya.

I came here looking for a left brake light bulb to replace. Usually, at these places, most people…read morewill help you find the bulbs but not replace them. Becky stepped outside the norm and helped me replace the bulb; it took her 5 minutes. It would have taken me about an hour because I would have researched it and did not have the right tools. Do not get me wrong, I could have done it, but the convenience and her positive attitude made it easier for me not to do it alone. I highly recommend this place for all your car parts needs. Ask for Becky - she is 5 Stars and above.

Pulled into the parking lot needing bearing grease and caps for the hub bearings...which I had…read morelost. I was nearing the last 100 miles of a trip towing my boat from Florida. Thank goodness you guys were open. I was given friendly and knowledgeable advice by a young man working in the store. I successfully (?) replaced the grease and bearing cap...and made it home. Thank you so much. You guys really saved me...it could have been ugly if you had not been open and helped me out!

They usually have the parts I need at a much lower cost. Never had an issue with them. Especially…read morebatteries

I would give this specific establishment a lower rating if i could, make sure you do extensive…read moreresearch before buying anything here or else team member "Brandy" will sell you the wrong product and refuse to give you a refund. I am not the most car savvy person so i naturally just asked for help, i asked for the appropriate oil filter for my 2021 honda civic hatchback sport and my wife's 2018 honda accord sport, she said they both take the same type of filter which turned out to be completely wrong and her pride was wayyyy too high to admit that therefore making me waste not only 60 dollars for the oil and oil filter but most importantly my time. Definitely needs to reconsider her place of employment because a automotive store isn't it. employee Brandy after being told what my issue was still had the audacity to tell me i'm wrong and that i gave her the wrong information, yet all she asked me was make and model of my car(s) which i gave to her accurately, a simple google search proves that she's 100% wrong, just very unprofessional person overall.

Took my car in to get an oil change I was having a few issues before my oil change and they called…read moreme letting me know that they had diagnosed it without charging me extra and with a cost to fix all of my issues they were able to fix everything for me at a very low rate and they did quality work. My dad is a mechanic himself but retired and even recommends them!

I would not recommend Big Al's based on my experience. I brought my car in for a tune-up, but after…read morethe service my vehicle continued to have serious performance issues. Instead of the problem being fixed, I ended up spending hundreds of dollars taking my car to multiple mechanics and paying for additional diagnostic services to figure out what was wrong. After getting several professional opinions, the problem was finally identified: Big Al's installed the wrong spark plugs during the tune-up. The incorrect spark plugs caused ongoing issues that led me to believe there was something much more serious wrong with my vehicle. Because of this mistake, I wasted a significant amount of time, money, and stress chasing a problem that should never have happened in the first place. What should have been a routine tune-up turned into an expensive ordeal. I had to pay for multiple inspections, diagnostic tests, and other unnecessary services before the real cause was discovered. I trusted Big Al's to perform the work correctly, and that trust was broken. I am extremely disappointed with the quality of workmanship and the financial burden this mistake caused. I expect Big Al's to take responsibility by refunding the cost of the faulty tune-up and reimbursing me for the additional expenses I incurred because of their error. I hope they improve their quality control so other customers do not have to go through what I experienced.

Do NOT, I repeat do NOT buy a car here or even go for maintenance. All of the employees act like…read moreyou are bothering them from the second you walk in the door. Particularly "Nichole" at the desk. Even calling them is a lost cause. They are all blatantly rude. It's mindblowing they can run a business like that. If you buy a car, once you drive off the lot they will never support you or even treat you with basic customer service, again. They just want the sale. I've been to so many incredible Ford Dealerships in my life, it's unfortunate this one is ruining the Ford name. I wish I could save the next person from wasting their money here.

I really like Ford, I know some of you are not fans but I stick with American made! I had an issue…read moreand thought for sure it was my starter.. I have the automatic stop/start but I turn the button off because it does wear down the starter, as luck would have it, the problem was the battery ! Thank you for the loaner and the great service. Two very big thumbs up. Will be seeing you soon for my oil change, and thanks for taking care of my baby!!!

I love this place very professional , they don't over price you they are very reasonable and won't…read morerip you off I love this place!

Went for a state inspection they turned me down because my daytime running lights did not work upon…read moreinspecting it myself. I realized that they had not put it in gear and that they only worked while it was in gear went back inside told them what's up and they come out and reinspected however, I was not happy with the situation thumbs down had to give them one star because it would not let me give them zero

I've been using this dealership for years back when they were Charles Barker. Seen people come &…read morego, team colors & team names. Today, I had the oil change, & brake fluid flushed. The prices to have an air filter changed & the replacement of a rear windshield wiper was crazy! I had to decline, I ordered the parts and did it myself. It was a very long wait after making an appointment and showing up on time at 7am, but thank God I had worked to do so I focused on that and not the time. My review is about the 3% charge for using credit Hall Toyota & many others businesses are passing on these fees to the consumer. The rewards we gain from the cardholders are cancelled out by the fees we must pay. What happened to the price of doing business? On top of the higher end rates dealerships charge for repairs. They are making it really hard for the consumers. I don't know about ya'll but times are real tough & unfortunately many people live off credit cards especially in this economy. At end of the day these companies are recording record gains while consumers are recording difficulties of making ends meet. The team that handled my vehicle was attentive, nice and I love the video so I can see under my vehicle. Since I waited so long it would have been nice to have been offered a free car wash, but nowadays you get nothing extra. SAD

This dealership is amazing! I went there by myself, and they took the time to explain everything to…read moreme. Some things were hard for me to understand because I don't know much about cars, but they were very patient and professional. Huge shoutout to Mallin for driving me to the bank since I only took an Uber there, and for offering me food from their staff break room because he knew I had been waiting for a while and was probably hungry. He was so kind and even entertained me by showing me pictures of his cooking. He's amazing! thanks for the ribbon as well! Also, shoutout to Phoebe for always responding to my husband's requests and answering all of his questions while he's currently on deployment. She even helped when I needed a charger because my phone was about to die. And a big thank you to the financing team for making the effort to call and reach my husband. It wasn't easy because he's on deployment on a ship, but they still tried their best to make everything work. Thank you to this dealership for your time, effort, patience, and for answering our nonstop questions. You guys are the best! We truly appreciate everything. Highly recommend!

This was so much fun! I have not been here in almost 2 years…read more They have created a production/processing area that is separated the pickable cars from the new cars. The check in process is automated now making it simpler and faster to check in. Admission is $3.00 per person. When paying for admission, it is important to ask the cashier to pull up the inventory and tell you whether they have the make and model you are looking for. We received the row location for our vehicle. The lot is well laid out and marked so that you can find your pick quickly and get to work removing what you need. We received great customer service throughout the process. You should bring the tools necessary to remove the part you want from the car. They provide a wheel barrel for you to place place parts in and bring them to checkout. I was impressed with the improved check in, the cars they had for sale, the cleanliness of the pick lot and the amount of space allowed between each vehicle to help you get to the part you want without squeezing by.

I had an absolutely wonderful experience selling my old vehicle to them! They offer pick up with…read moretheir tow trucks but due to time constraints, I had the vehicle brought to them. The quote was the same regardless if they picked it up or we dropped it off. The lady in the office was kind, warm and honestly a pleasure to do business with. It probably took about 20 minutes and we were out of there, check in hand! The offer I was given was more than fair for a non running vehicle that I was still paying taxes and insurance on. I'll be saving about $1500 a year now, thank you!