User friendly website to order. Ordered an arrangement and they were out of one of the flowers in…read morethe arrangement. Received a text asking me if I was ok with substituting a different flower with same color. I thought that was very good business practice. Flowers were Delivered same day. Recipient says they are beautiful.

Gorgeous bouquet that exceeded my expectations! The owners even went the extra mile for the…read moredelivery. I will use them again for sure!

Garbage customer service. Had to walk in to get my curb side order after I called to figure out…read morewhat's going on. Ordered my product at 11am. Didn't get it until 2:30pm. Curb side is no such thing here

Bait and Switch! If…read moreyou order online and then say you'll pick-up in store, the price for certain items may be higher as they charge different prices for certain items on-line compared to in store. Tired of the games . . . will never enter ANY Home Depot again.

I've been connected to Othello since 1966, and Desert Rose has always held a special place in my…read moreheart. Under Renee Para's ownership, and later with Melody, the florist consistently delivered beautiful, heartfelt arrangements. For many years, I was a loyal and happy customer. However, a recent experience left me disappointed. I called to place an order for a small, cheerful bouquet as a pick-me-up for someone special. I was informed that $35 is the minimum for delivery with a $10 delivery fee, which was completely fine. I requested a bright and light arrangement with a yellow ribbon, and was told that a photo of the bouquet would be emailed to me. Unfortunately, the only photo I received came from the recipient, not the florist. The bouquet appeared muted and not at all what I had envisioned--it featured a pink ribbon instead of the yellow I requested, and overall lacked the brightness I had hoped for. I reached out to the owner via email to kindly express my disappointment, not to place blame, but simply to share feedback in hopes of helping improve future service. To my surprise, the response I received was not only defensive but included a decision to no longer serve me as a customer--without any discussion with the sales associate I had originally spoken with. I was also told I "complain all the time," which was especially hurtful and untrue. My intent was never to criticize harshly, but to express genuine concern based on an isolated experience after many years of support and satisfaction. I've always believed in uplifting small businesses and have frequently praised this shop for its charm and quality. It saddens me that my attempt at honest feedback led to such an abrupt end to what had been a long-standing customer relationship. Desert Rose remains a lovely store, and I hope others continue to have positive experiences. I only wish my concern had been met with a little more understanding and openness to dialogue. Joyce (Jensen-DeLeon) Fry Moses Lake, WA

first of all, I do not have a relationship with anybody here I was a customer who was poorly…read more treated and I for some reason can't seem to be able to put a yelp review without the moderator removing it! This is unfair. This business needs to be called out Because they are horrible!!!!!! Bad selection, bad value, bad people. This is my experience with this place. Don't waste your money.

Unprofessional and very much a lack of knowledge. I called no less than 4 times to schedule an appt…read morefor a simple service on my tractor and all 4 times I was told they would get back to me. This went on in a two week span and still no one ever called me back and I gave my number to at least three employees. One employee actually said they weren't that busy, they just needed to get back to me on parts for my tractor. It has been more than a week and no calls or replies. Apparently they don't need business. I wouldn't recommend this place to my worst enemy. The owner should be ashamed of the lack of professionalism and integrity that the employees have exhibited. If you are looking for high prices and horrible service this is the place. I have also priced tractors and equipment and they are very high priced. If you like to save money take your business somewhere else.

From the owner: Rathbone Sales provides premium outdoor power equipment and service in Moses Lake, WA. Call or stop…read morein today. From lawn mowers and water pumps to string trimmers and generators. At Rathbone Sales, we service and stock parts for everything we sell. We carry a full line of Honda Power Equipment, professional grade Echo handheld equipment, and zero turn mowers from Toro and Bad Boy Mowers.

I sent flowers from here to be delivered and they never showed up. My mom has been quarrentining…read more for months and unable to celebrate anything. I was so looking forward to brightening her up on her birthday. I also work for a florist in Seattle and know what is what as far as protocol and quality. In smaller areas i know it is harder to get certain flowers so i went with what they had available, once i requested no carnations the old guy on the phone got crabby sounding. He continued to let me know that he has been in business for thirty years etc... well maybe burned out is what is going on. Needless to say my mom never got the flowers, i never got a phone call to say they couldn't find it. Everyone loses, if the driver had the senders number he could have called and avoided all of this. Now the florist wasted gas,time,flowers,a sale, dissapointed the sender and the recipient for no phone call. When i called wondering what happened he was rude and basically had no good protocol in place. Bad business practice, dissapointing. I never right reviews but that just made me feel better.

My mom received a floral arrangement from here for mother's days. The flowers were sent by my…read moresister who lives out of state. The flowers themselves were in good shape but they were not arranged. The roses were in one clump on a stem, same with the mums and the greenery. The colors were very interesting pink, purple and orange. It looked as if someone grabbed a few things and sent them over. My mom ended up trimming the ends and arranging them herself. I don't know if something happened to the on duty florist but it was not very professionally done. I would not recommend this business.