Quick review time!!! The employees can be nice but the store is usually messy and lacking merchandise. It ain't so good. read more

1st timer @ this location, expecting a Nightmare. To my surprise it was a GREAT shopping experience :) it was Clean & Not too crowded. Didn't see any ppl of Walmart! Wait take that back, there was one in parking lot... Our cashier was fast & courteous (Not ghetto) too bad name is Not on receipt, she should get credit & praise. Since everyone always trashes Walmart. Good Job to store Manager Michele Avila for running a tight ship. Employees are always a reflection of the management. read more

i don't understand how they put these incompetent people in managerial positions. it's probably better to just close this location down. the staff is clueless, organization and communication non existent. liliana the "supervisor" probably has less than a middle school education. reginald the store manager had his employees give me the run around, so he wouldn't have to actually think and problem solve smh read more

It is pretty ghetto here. I prefer going to the Walmart in Chino Hills but I thought they would have what I needed. Wrong!!! Their cosmetic dept always looks so messy like they never straighten. Empty holes, makeup looking like it's been used, and empty boxes of stolen stuff hidden behind products. I can leave here tonight and come back in a week and expect to see the same empty holes and messy shelves. It's happened before. The cashiers are the only redeeming quality here. They are pretty nice and kinda cheerful and for that I give them 3 stars. read more

I will never step foot in this Walmart store again, thanks to a heavy set, latina cashier named Veronica. She was beyond rude, she spoke to me like I was a dog, and treated me like I was a thief. I pushed my cart with the cases of water down to the end by the bagging area so Veronica could easily scan these items with the scan gun. She did not say hello. She did not pleasantly greet me. Instead, she yelled at me, "You're blocking the aisle!" I was not. And she startled me at her tone. I just looked at her in amazement. Then she barked, "Just put your stuff on the counter!" At that point, I took a step back and told her, "How about you do it and you can stop yelling at me while you're at it." She scanned my items and slammed them around. It took everything within me not to just walk out of the store at that point with this utter disrespect. She continued on, "Next time you need to just put your stuff on the counter," as she bugged her eyes at me with attitude and continued, "You need to learn how to follow directions." Resolved, I told her, "No wonder why people say don't come to the Pomona store." She sarcastically asked, "Why, because we're strict and make sure people aren't stealing?" I said, "No, because you are rude and now I see that you are profiling me." I told her, "Go ahead, say something else so we can see what corporate has to say about your behavior and attitude." She shut up embarrassed and fuming. Friends. Family. Fellow Yelp!'ers... Don't expect professionalism or appreciation of your business at this Walmart location. The Ontario Walmart is much better. I personally drive all the way to the La Habra store on Beach Blvd. because that is an awesome Walmart. It is always fully stocked, fresh new items and above all, the staff there is absolutely professional, helpful, courteous and simply amazing. It is always worth my drive. read more

What are the more friendly experiences I've ever had going to a Walmart. I'm always welcomed with open arms as if I'm one of the team. read more

Walmart - Grilling time - Department Stores Near Me - Pomona, California

MORE LIKE CRAWLMART! I accept that we all need Wally World from time to time because Target can be overpriced, but the employees at the check stand seem like they are new or high. Went in for a few things and was there for an hour. Forty minutes of that was at the check stands. The first line was by the liquor and the customer being checked could not find her second cash stash to pay for her crap as we stood there waiting and waiting. Finally another cashier came to the second register behind us and loaded up her stand with bags (slowly), and then helped the customers in front of her and not who was next (me). I got out of that line and went to the next aisle to a real short line. The cashier SLOWLY rang up the customer and then got to some coupon she didn't understand and turned on her blinking light and it took FOREVER for a supervisor to come and help. We waited so long in this line that we went to self checkout. My little boy scanned his item twice and then we had to wait for the cashier to be found to come and void the extra item. I continued scanning the merchandise and then we got to the sale of liquor and we had to locate and wait for the cashier again to clear the register for the sale of liquor! Hire some more cashiers!!! read more

Wh walmart is walmart. Very convenient in this area of town. I went in there today for razors (which j found on sale for $7) and car parts (which they didn't have 75% of what I needed). They were out of stock of my Honda cabin air filter. Guess I will have to look else where read more

Walmart - Car center - Department Stores Near Me - Pomona, California

I'm currently waiting in line at this Walmart location. I've been waiting in line for over 20 minutes. It is midday on a Sunday and they had four lanes open. When they finally begin opening Lanes, the lanes were stuck when they realized the ones they open have no money in them. So here I am currently waiting, long enough for me to write this review. Absolutely atrocious management. The manager should be ashamed of himself. read more

I'm usually not very happy with Walmart service. Veronica the manager at the jewelry counter provided excellent service. She found a watch band that was $1 vs the $8 one I was going to purchase. She worked on my watch when it wasn't cooperating. She did it efficiently, quickly, and without any complaint. read more

beware !! multiple people have said after they used their credit / debit cards here money is either taken out or cards have been used elsewhere ‼‼‼ i am a victim of this ): read more

Went in to return an item that was over 80 dollars the lady in customer service LUZ told me I had to go to the Walmart I originally bought it from they couldn't take it because it was more than 80 dollars I paid 102.36 with tax for the item at another Walmart and I asked her can I see your return policy, LUZ told me that's what our store does, she didn't show me anything regarding returns it's not even behind the receipt, LUZ was very rude about it. I would give no stars but it won't let me post my complaint. read more

Very poor customer service. I went into wal mart looking for fabric, I tried to grab an employees attention but everyone looked so "busy" and was ignoring me. After waiting for about 15-20 mins I called the store to have employee come to the department. No one came. I went to the front and I asked Jeanette, a lady who was in charge of the self service machines, if I could get some assistance. Her reply was "I can't help you, they need to cut the fabric for you." I asked her nicely "if she could send someone again there and she replied she couldn't. I then insisted on asking her who was working in that department or if she could ask her supervisor. She simply just gave me an awful face and walked away from me. If this is the service walmart provides then I will NO longer be returning to any wal mart stores. read more

I was a Previous employee there just got let go cause I had a few misses but to be honest I liked working there made good friends and just like any other store has it's ups and downs I just wish customers knew what we go through at times. read more

Average WalMart. Not much different than others except that the floor plan was not the usual Type A or B that you see in so many others. read more

Walmart - Your avg. WM entrance - Department Stores Near Me - Pomona, California

If I could rate 0, I would. Their customer service is terrible, I asked if they had back stock on an item and all they told me was oh I don't know -_- so I asked another girl and her answer was if the people that told me earlier said no, then there's probably not left. Aside from that, the store is also super dirty and everything is really unorganized, and all the employees here just seem like they have better things to do than help customers and clean up the store. read more

I don't know how many more reviews of 1 star this place needs for management to step it up needs. By far thee WORST wal mart I have been to soo many people in line and no cashiers. Not only are cashiers slow but no customer service what so ever. Managers do your job or get replaced read more

Veronica, who works in this Wal-Mart thinks it's funny that she goes to message me. I can careless. I will make a call to corporate and make a complaint there for harassment. I shouldn't as a disabled person to have to be working for her. I give money to Walmart so, she could take care of her baby she should be thankful and be more thankful of keeping her lower wage job. Customers are not there to work. read more

The customer service is awful. Why do they have fish for sale if they are not going to have anyone to help get the fish. They keep announcing overhead speaker that we needed assistance and nobody ever came. Also the pharmacy is closed for lunch they took way longer to come back and we had to leave. Why do they put a sign for the lunch hours if they don't follow it. Waist of my time. That's why I rather go to Target any day of the week. read more

This Walmart is pretty good for buying rare items when they are first released but otherwise I do not like shopping here. We stopped by today because it was on the way home and we needed some charcoal for later today. I interacted with two employees. The greeter was very friendly and the cashier seemed like she did not like her job. read more

Walmart - Inside - Department Stores Near Me - Pomona, California

The employees here are SOOO nice!!! they go the extra mile to help you :D I don't know what the previous reviewer is talking about, this facility is clean, organized, and has everything. It has a McDonald's :) but not a nail shop..:/ It's open until 11 pm and they never turn you away if you arrive a few mins before 11 :D WOOHOOO read more

I dont particularly like this store too many children out of control. I go necause it is the closest Red Box to the house. Or to grab some cat food real fast. read more

Walmart - Department Stores Near Me - Pomona, California

Let me start off by saying that I have NEVER been a Walmart shopper, always go to target but I found a great deal online and wanted to purchase a Polaroid camera. Walmart's website was down, all I could think of was "this is why I don't shop online nor In store at Walmart , great" I decided to call the store near me and the manager was so great! He gave me the online price, saved it for me (it was the last one) and I am above and beyond happy with my new camera, got a fantastic deal and I loved how the manager really took the time to look for it yet alone save it! I'm so sad I didn't get his name down but for once he made my Walmart experience good :) because of him this review is a five star read more

Walmart - Love this camera!! Thank you Walmart! - Department Stores Near Me - Pomona, California

One of the most clean and orgazinzed Walmarats that we've been to. Staff is friendly and there's always people on the floor ready to assist with any questions. This Walmart also carries more items and/or is stocked with a good selection of items. read more

Very rude workers, I ran into 2 ladies who gave me very bad attitude for no reason , I just asked to use the fitting room , didn't even look at me and responded with a very negative attitude. To top it off the guy at the exit who scans receipts accused me of stealing wtf ?!!!!? Very unnecessary actions that could've been dealt another way. Fucking Cunts just because you hate your job doesn't mean you have to be a bitch towards others. read more

I hate this Walmart! It's Ghetto and ugly! I prefer the chino Walmart hands down over this one anyday.. It sucks cause I live like 2 mins away. Don't shop here! There employees are fuckin rude as hell. I was standing directly behind an employee. She knew I was standing there and just didn't move. read more

This Walmart is a joke. Customer service is trash, the employees are useless, and managers are so unprofessional. I guess I can't expect much since it is a Walmart. read more

These guys, do not put Veronica on Express checkouts ever again. It took her more time to check five of us out then the adjacent regular check out to do 12 customers. read more

This 5-star rating is only for the pick-up counter service for online orders. They beat the 5' waiting goal. I don't shop here, but it's convenient when I order online, and I can pick them up within the week. The Filipino man is friendly, and others are also helpful and professional! read more

This has to be the worse Walmart don't come here long lines rude customer service ... Employees are very rude and don't help .. I called to speak to a manager but the phone just rings I've also called there complaint number with no help ! They need better training shocked!! read more

Supervisor was super rude!! Everyone is lazy! No one wanted to help you with anything! They literally send me running through the entire store to find matches! There was a candle sales so I wanted to purchased 2 but checked out came up full price! Knowing this place so I took a picture of the price because they would refuse to go check it out. Supervisor came and said she will only give discount on 1 candle even though it's on sale. Then walked away. read more

I was arriving at what looked like an open cashier. The cashier in a yellow vest says that she is only in there to help the lune next to her and that she was leaving soon and did not want to get stuck helping ppl. Wow right! Anyway I move to a different line and wait for about 20-30 min. Bc the cashier was slow. All the while I am looking at the yellow vested cashier that rejected me help customer after customer. I was getting upset because I to my turn and she was still helping ppl. So I took a picture. She saw me take. I wasn't hiding it. And she finally closed her register and came next to me. Not to apologize but to tell me I shouldn't be taking pictures of her. I told her it's retail and that it was unprofessional of her to get an attitude with me. She proceeded to pointing me out to other employees. I was very upset with her customer service and do not recommend going to this Walmart. It's unfriendly and in a way kinda scary. As I left the store the employee had pointed me out to others. The greater gave me a ugly look and was totally unfriendly to me and my company. read more

Made a late run to walmart 20 minutes before they closed- picked up a couple of things and headed to the electronics department for a very needed TV. The associate in that department was really nice and helpful, he let us complete our other non electronic purchases in his department. Great service. Went home, setup the new TV and suddenly realized I did not have my phone , hour and a half later.. I called it and nothing .. I just knew I must have left it at walmart.. knowing I'd need it the following day to log in to work, I decided to go back to walmart hoping someone would be able to assist..we pulled up to the front of the store where I seen two walmart employees , who were obviously done for the day, we asked if they could please check if they found my lost phone and with NO hesitation what's so ever , she went back into the store to ask. She came back asked me to describe it and she happily confirmed they found my phone. Honestly, I was not expecting to find it or even if anyone would be able to assist AFTER HOURS!! But Debbie went above and beyond to help she was done for the day , and did not need to assist and she did feeling blessed and very grateful. Thank you Debbie Thank you read more

Shout out to Mr. Ramon in the photo department this is the second time i came here to get pictures developed and he helped me every step if the way. Ramon was very patient and my pictures came out great. Please go ahead and promote him to the photo manager because he knows what he is doing. I will be coming back to get more pictures done read more

Went to do a receiptless return on something and within 5 minutes, the fine ladies behind the counter gave me 4 different reasons on why I couldn't return the item. I thought they would be stupid and follow the system but frankly this was quite an impressive display of mental gymnastics. read more

I visited this location today and i have to say this place is terrible . It is our local Wal-Mart but i will never step in here again . Who is running this place ? Today I waited in line for so long with my little ones . I just wanted to drop all that i had and leave . 14 check out stands and only one person ringing up . The line was long and moving so slow. I was so frustrated and so were my children and all other customers behind me . There was a customer who paced back and forth asking if they could please open another stand but the cashier couldn't answer . It wasn't his fault . Again where are the bosses ? I get to the cashier and he tells me they have NO BAGS FOR MY ITEMS . They were all out . I had over 10 items and my hands were full . As I walked towards the exit and asked a worker if i could have one of the trash bags that i seen and she said no those are their belongings .There was about 2 other people asking this same lady where management was and they wanted corporates number . I realized this lady was taking so much pressure and she was just an associate. I seen her eyes water because she was being approached by many frustrated customers . Her name was Jeanette and i hope the person who runs this place starts taking care of their employees and business . While these people are working hard and taking heat the bosses continue to sit behind closed doors . This place wont last much longer. There's a target across the way that visit a couple of times out of the week and we will continue to be faithful customers. Never never again! I wish that lady the best in her work future. She deserves some praise . read more

Waited over 40 minutes for a manager to come help us for an exchange. We couldn't wait any longer. Horrible service

This Walmart accused me and my husband of stealing even after we showed our receipt....even after the proof there was no apology. This is the worst Walmart I've ever been to. And kassie is a terrible manager. She can barely control her employees and does not know how to relate to customers. read more

I came in and was welcomed right away. A gentleman ushered me to the pharmacy area in search of a wellness item for my family. A young lady named Miranda went out of her way to make sure I got the right product. The product was in the wrong location. Miranda graciously went out of her way to honor the price and in that she help a family that was in need. Coming from the retail industry it is easy for me to say that people like Miranda make customers want to come back. My five stars are for Miranda and the night shift team that helped a family in need. If she ever needed a job I would hire her in a heartbeat. read more

I do not understand how this store is still open!! I want to take that one star but in order to review I had to give them a star that they do not deserve. Second time I come here and reason for today's visit is because it was on my way to meet someone. First of all I wanted to return an online order they refused because of covid19 and they had no idea of when they will be accepting returns but most likely is was until 2021 according to an associate. I then proceed to the jewelry department to buy a 10k ring and according to the jewelry department associate she could not let me try on the ring due to covid19. So then I asked to speak to management and they said they have to obey COVID policy and ask what that was, they said no one can try one anything, so I looked around and in front of me there were a handful of people trying on shoes, on my right others trying on clothes and brackets and watches, I pointed that to them to why aren't they informing that policy on the floor? According to them what they are not going to walk around each aisle to enforce the rule so they are just turning a blind eye so they are only encoring it in the jewelry department which is rather insane since they are on the other side of the counter they can sanitize the ring let someone try it on and sanitize it after they hand it back, but according to them they are just following policy HA! I called corporate and there is no such thing! Besides they do not have any signs up stating "due to COVID-19, we cannot let you try on the jewelry" management is a joke! In addition they get mad because I called them out on their nonsense, what is happening is that they are to lazy to disinfect. This is a double standard I felt discriminated. I will be going back one last time since corporate mentioned to me that there is no such thing of people trying on a ring. Also, they thought I was joking when I said that I will be calling corporate on them "Desiree and Gil" from Walmart to put this on record and they basically smirk and said "go ahead and call them, all they will do is send us an email and when you return we will tell you the same thing" so basically they are abusing their power and sounded like a pair of bullying kids. read more