Very rude security guards.. located in the city of Pomona so figures they treat their customers with disrespect. I have been to many Ross's never have we experienced such disrespect. Save your money and go elsewhere. No regard for handicap customers.. do better! read more

You have a line of people waiting at the register, and then only have 2 cashiers for the whole entire store during this time?

I love Ross any Ross from the prices, to the efficient service you can't go wrong!!! The selection updates on Tuesdays, I think but in order to get the full experience check them out daily, you never know what you might find!!! read more

They would let me shop because I had a coffee cup with me ridiculous!!! You can leave it at the front? No thank you! Shipped at target instead read more

Dystopian. That's it. Security stopping you while exiting. Security guard wanted to check my receipt for one shirt. One shirt he saw me just buy. I said no. He got heated. Maybe because private club like Costco if you want to force receipt checks. read more

I went to this Ross and Phillips Ranch got two sweaters for $9.99 each it came out to $22.02 in total the cashier thought I gave her $ 50 instead of $100 and then she fixed it by using her personal cell phone calculator to do the math and to give me change back so she gave me $67 instead of $77 and I counted the money a couple steps away from the cashier when I realize she didn't give a right change I was missing $10 went back told her that I was missing $10 the manager ask me if is okay she will like to checked the cameras to see how much she have gave me well the manager told me see couldn't see it because her back was blocking the cameras so se couldn't return me the rest of the money the manager suggested a return and I told her I couldn't return the sweater either because I will still be missing 10 dollars the cashier was light skin blond hair two tattoos on her hand nasty attitude and she still has the nerves to go and tell the security, I did give her the right change talking about me because I heard her and the security just turned and looked at me with this Smurf smiled really unprofessional I hope when they count the money at closing time and those $10 bucks will be there I would not recommend for you guys to go on to the store and this lady behind me. She got charged three times for one item she was there too complain too .ill. I wanted is to get my chance right I don't still .i work hard for my money . read more

got about 100 dollars worth of stuff and the girl didn't even want to give me a bag for my stuff. The manager or higher up came and lied to back up her unmotivated employee. claiming there were no more bags... so lazy and so ghetto. if you cant even bag a customer's items get another job that you actually want to do? Only in Pomona!! Ross in Claremont is 10 times better than this. read more

They have extra security now, which makes it feel safer to shop, but sometimes the line is too long. The clothes are all over the store sometimes read more

Clean store. They provide hand sanitizer. People don't practice social distancing when shopping. They don't let people try on clothes in store. They allow returns on merchandise. So here's the deal. They allow customers to purchase clothing take it home try it on at home, expose the item to their home and other individuals up to 30 days then allow them to return the item. However they don't allow customers to try things in store and put it back on the rack. So once we return things they go back on the rack anyways, so why pretend you are keeping ppl safe? I doubt that once an item is returned you sanitize the item before it goes back on the rack. Edit: I returned clothes, they went on the return rack and then associate put the clothes back on the rack for sale. They are pretending to keep ppl safe by saying we don't allow ppl to try on clothes in store because what if a customer tries on clothes and is sick and another person tries on the same clothes and they get sick. It's all for appearances. read more

I was returning an item and the cashier pretended to attempt the return for me, now I know what I looked like, ugly! She was giving me the stink eyes since I walked in the store. So long story short she said the registered wouldn't allow it, went to a different Ross and there wasn't a problem. I would like to say something about this, ugly doesn't mean criminal, I'm just ugly. Please people stop treating people unfairly because of your thoughts on there looks. read more

This Ross is so disgusting! Came in here to shop for a couple things. Prices are amazing. But the customer service and dirty store definitely kills it. I will never return to this Ross. "Loss prevention" female with glasses and burgundy hair at the front is rude as well. You can tell this whole staff hates their job LOL. read more

I went to buy a neck tie and asked the employee if it looked good and he said who the fuck cares? You're probably gonna choke yourself while you jerk off. I can't believe someone would talk to me like that even after all the progress we've made since 2020 read more

I was greeted by 'loss prevention' , I felt it was sincere. The store was brightly lit, the aisle were free of clothing on the floor. The selection could be better in all Ross Stores- they don't have a lot of coordinates. Cashier was courteous and polite. read more

I went in to do some Christmas shopping and I had asked a manger ( I believe her name was destiny) if they could check if they had an item in-stock and right away she gave me some attitude huffed and rolled her eyes. I was very disappointed because I've never had any problems when shopping at this Ross except for that day. As a manager she should be priding herself on customer service and obviously she is lackin. read more

My review is five stars only for a sales associate named DESTINEE!!! She was so cool and helpful. I was a bit annoyed by having to wait in a Iong line but they were doing what they could with what they had. I found a quality rug I've been looking for and DESTINEE helped me get it and helped me bring it outside!!! Her customer service is phenomenal and Ross is lucky to have you . Thank you again for your help, I hope they get more help so the lines aren't so long. Otherwise store was very organized with a great selection of home goods and clothes. read more

Really.....2 registers opened & 45 customers in line waiting to pay!!! Wow.... this is the worst Ross and I frequent all I the area. Get help if need, pull people from the floor. Finally, a 3rd register opened OMG!!! read more

Store was clean and well organized. Great deals and finds at this location! We found a three pack of Nike dri-fit socks for $5.99 and retail value was $15! So happy with this steal! I always purchase my pots/pans here because they are always good prices and the quality is great too! Great discounts on all kitchen/cooking appliances. read more

Nicer than most since it's fairly new. Pricing great and I have purchased several things here. My only complaint is the music is TOO LOUD especially when you are looking at a rack directly under the speaker. I had to move away from what I wanted because of the music. Today the store was clean, organized and pretty well stocked. May try again soon. read more

One of the most organized Ross stores i've been in, also friendly and helpful associates

Two stars for decent goods. -3 stars for product FALLING ON ME, and no employees coming over to ask me if I was okay despite the fact there were literally 5 looking at me. Then, when I go to check out with my item, the cashier was super rude, no smile or hello, just checked me out and said "have a nice day," super flat. Well, I'm sorry ou don't like your job, no need to put that on your customers that keep you employed, though!! What a joke, not coming back here and I've spent a LOT of money at this place. I have no problem taking my business to target next door, where they have an idea of how to provide good customer service. #NEXT read more

So previous I've never had a bad experience at this store, price are good and store is always clean. December 6, 2021 I went in with my wife and mom, we shopped around for an hour then we processed to check out,, when we were paying I overheard the cashier next to ours come and ask our cashier some questions, then they called over another worker, I'm guessing a manager or something. They looked at the screen and told the older gentleman next to us that the prices on the clothes were wrong. They then raised their voices and repeated it like 5 times that he can't change change the prices. Without asking questions, they made assumptions and publicly humiliated him in front of a line of people, the man did not speak English so he had no idea what they were saying and couldn't defend himself. I then jumped in and fired back at the cashier saying that she can't just make assumptions and publicly humiliate a person without proof. The lady's name was ALEXIS!!! I feel bad for that man because my mom is also from Spanish decent and doesn't speak English well. My family and I won't be coming back read more

These people are pretty rude and the lines take forever. Not worth the "savings" the people at the dressing room are a nightmare.

Went to the Ross on Rio Rancho, Pomona, CA. Not much of a selection, not very neat, however, I did find what I needed. Where the less than stellar rating came from was that there were two cashiers and the continued to hold a whole conversation about breaks and leaving on time. Meanwhile, the line was building. Even after I ask him to please focus on serving us, as the customer, he apologized and the other cashier heard what I said and kept talking! Very very rude! They clearly need additional training! read more

Large selection, but cashiers in front are ridiculous. Daniela asked customers to remove their hangers ahead of time, but since our hands were full of merchandise and drinks, we couldn't. Isn't that their job??? She gave us a bad attitude the entire time, rolled up our stuff quickly and threw them into the bags carelessly. I had a look of being bemused the entire time and trying to figure out if she was just having a bad day or hangover. At the same time, cashier across from her says an infant bag doesn't have a tag. Daniela responds customer needs to find a similar bag in order for it to be rung up. That cashier literally made her go back and find one while the line got longer. I don't expect a lot from Ross cashiers, but this was incredibly poor customer service. read more

From what I can see, a lot of people here complain about the line, which is a real problem. This is a common trend though when it comes to Ross, huge points and not enough cashier's, you wait my money right? This one in particular is clean but waiting in line can make you put your stuff back and feel like a waste off time. Pretty decent deals. read more

Customer service sucks! Asking for help from 3 male employee who just standing there talking not really working!! The guy said go press the help button!!! Really!! Went back to press the help button and the same employee (Steve) who told you to go press the help button!!! who come to help you ugh! Why don't you just help in the first place! Register ugh! Only 2 opened with all the customers waiting to pay!! Worst customer service! read more

Well . I usually don't give a bad review. But Daisy was at the cashier this morning. No good morning or anything. Scan my 8 items and put them all smash in the same little bag. No problem! Snatched my money when I paid, ok?!?! Gave me the change and drop all the coins, some drop in a hole . She did not even bother to verify I had the correct change ... missing 25 cents . Thank you good bye read more

Ross Dress for Less - Women's Clothing Near Me - Pomona, California

Don't go to this ross unless you want to get harassed by an employee. The employee was acting extremely unprofessional and rude. never coming here again. read more

This Ross just recently opened in the new Target shopping center off the 71 freeway. I went yesterday (March 7, 2014) and it was extremely crowded. Employees were above and beyond and extremely friendly, I'm not sure if it's because the store is so new but it was nice to have such great customer service. As for the store, it's nice, bright, and clean. They have a very large section for women's clothing and many dresses. There were a few nice evening gowns/prom dresses for under $20. The one major downfall for me is the shoe department. It is very small...much smaller than any other Ross I've been to. There's only a few short and small racks of shoes so if you're looking specifically for shoes, you probably won't be in luck. There was plenty of parking. Tip: you need a code to use the restroom read more

Don't recommend coming here on weekends...it gets rather busy and they never seem to have enough cashiers to get through the rush so it seems like you're in line for ages. During the week it isn't as bad so if you can...always try to ugo on a weekday. They really do have a lot of great deals and I like getting my work out wear from here. They tend to have good deals on beauty supplies as well but unfortunately that area in the store isn't well watched so trouble makers tend to break and steal from that area of the store. I like buying scrubs and body washes, lotions and what not from here because they had such a great variety to choose from. I tend to get my hair care from here as well because it is way more affordablezhchz in comparison to WalMart or Target. The security always greet you at the door but it is a hit or miss with the cashiers...some are polite and others, not so much. read more

Very good place to shop picked up a good pair shoes and a couple of T-shirts I'm not really like in the selection on the jeans a lot of the offbrands read more

I bought over $200.00 worth of stuff for my sister at ROSS. My husband accidentally threw the receipt away, so I figured I'd be stuck with it. We are not the same size. When I called to ask if I could get my money back and return the merchandise on the phone the associate assured my I can return it if I bring my ID. Later on I went in to return and the associate and manager told me I could only get store credit. She allowed me to continue to show how upset I was until she finally said that she could look up the receipt for me. I thought it had been a week but it was two weeks. The first time she checked, she couldn't find it (transaction went through the 5th) as she was checking my husband called the back and they said the transaction happened the 3rd but didn't process until the 5th. She then went back to check a second time. Then she said she could look up all the the way to the 5th but not the 3rd. There must be someone who can help me. It's the holidays and with Covid 19 Ross is a huge company and I'm one person. It doesn't seem fair at all that there are no exceptions to this. I tried to get the associated name that worked when i called who lied to me, but she refused to tell me and said they are temps so it doesn't matter because they will be gone in two weeks. I need help! read more

Nice clothes, hard to find the one you exact want. Sometimes gets busy otherwise great service.

Great deals, clean store, the staff is always smiling and ready to help you out. The only downside is that it can take some time making a line waiting to pay, but please people don't take it personal it's NOT the cashier's fault, they are doing the best they can with dealing with huge amounts of costumers and short staffing dragging them back. Daniel you're a great cashier! So are you Wendoline!. Keep it up!. read more

Every time I come to this store out of 7 registers there is always only one register open!! there is like 3 securities (loss prevention) employees but only one cashier. Really!!! read more

Usually have good merchandise. BUT once you hit the line it is a LONG wait. This last time was the worst! It was lunch hour and there was a line OUTSIDE of the line. With only one cashier who was moving like a sloth. Manager is standing at jewelry counter looking at some binder. Then walks over to security to ask if everyone is at lunch. Shouldn't she know where her staff is? Then chats there for about 2 minutes while cashier is STILL on first person. Then finally manager decides to assist. Goes through 4 people, compared to the first cashier who is now finally on her next customer. Manager then, yet again walks away and chats a minute with security then disappears to the back. Only reason line started moving, is because about 3 people left! Then a few minutes later, 2 people come from back to cashier stands. FINALLY!!! Then as I am leaving, another shows. Managing advice; don't send most of your staff to lunch at the same time during one of your busiest times. read more

Had to leave my purchase I was going to be late trying on stuff for nothing. Lines long one checker. Bummer.

I came here to shop for some work clothes. I came in at about 9:20. When I heard the 10 min warning (which actually happened at 9:40) to close, I immediately left for the fitting room. Then, I was told since the store was closing soon, I couldn't try on the clothes- that the fitting rooms were closed. Apparently, they hold different hours than the store. I gave them back the clothes and went to my car. The time was 9:43 when I got to my car. I had a good 20 minutes left to try on clothes. I won't be returning to this store. read more

I recently stopped by to get a few things which was turned into the most uncomfortable situation I have been in I noticed someone watching me and when I went to get rung up I turned to see this lady just starring and no not the Oo hi there when I tell you the person who I was with even noticed I let it be known to the person ringing me up that I was uncomfortable and nothing she came over asked for a the receipt and started I said hi she said hi as I proceedEd to walk out I said how uncomfortable she made me feel she proceeded to go to the security guard now I've been racially profiled a lot and it's really uncomfortable idk what she thought but things honestly need to be better I will go back cause yes it's a local one but if this problem keeps going I will stop things really gotta get better this is sick and people shouldn't be made to feel this uncomfortable I really should have gotten her name I just know she's pregnant and honestly needs to watch that video on customer service again cause it doesn't make sense read more

Wasted my time here, it's clean, racks are nice however the line was a nightmare. 1 cashier then 10 mins later another came so I thought ok I'll keep waiting. NO, the 1st cashier left so the other one was just a reliever. I got out the line and put my stuff down n left. I think it would probably be best to come early in the morning when they first open. read more