the worst market i have been to in my life. Never been to walmart before but this will be the first and last. Its so sad to see a multi billion dollar company have such low grade customer service. i walked in to make a 500 dollar purchase and has to wait 45 minutes just because there are two cashiers and 30 people in line?!?!!. I heared walmart is closing stores down.....they should close the company period. Oh and lets not forget the manager straight up didnt care about the store being so busy and giving a hand. He was just standing there like he owned shares of the company. I will dodge every walmart i see from here on. read more

Costumer service here is disgusting. I've always hated Walmart but today was it. That's gross, the manager is a total ass.. terrible. How are you gonna tell me you can't do something i've been doing here for years. read more

OMG!!!! the only reason I go to this Walmart is because they tend to have more variety than the Walmart closer to me, but the customer service is TERRIBLE!!! Niecy needs an attitude adjustment she was extremely Rude! she didn't say hello or anything just strait to the point, at one point she needed a csm and the csm was dealing with an extremely mad customer that was yelling, well a few minutes later she came to tend to Neicy and Neicy was so rude to her trying to tell the Manager how to do her job and it was very clear that she was pre occupied, anyone with eyes could see that. Long story short she needs to be fired! enough said. read more

Walmart Gone downhill in the last six months. Especially the store in highland. They have decided to lock up all essential items. When you asked the staff to help get the items no one seems to have the key and the people that have the key you never show up. Ask for items staff does not know where anything is at. read more

Typical Wal Mart nothing at this one stands out differently from any other. The security guard who checked my receipt was a bit over the top, but an overall good shopping experience. read more

This place needs to do some hiring. Withe 20 registers available only I regular register open and another limited number of tens. People are upset for waiting on one register! read more

First, let me say that the online order pickup department needs major improvement. I have been there a few times and always waited longer than a reasonable time. Moat employees walk in and out the area without offering assistance; they ignore the customers waiting for help. Few will offer to call someone to help. In general most employees throughout the store are very nice and offer good customer service but many have no business working in retail stores. The dairy section is 99% of the time out of whipping cream and I have to request it by yelling thru the doors. There are always people in the back but I have no idea what they are doing or no doing. read more

I recommend you not to come visit this Walmart unless you are dying of starvation and absolutely need some food and service. Extremely bad management absolute no care for customer service. All the employees lack professionalism one in particular was the assistant manager Rosaline it was embarrassment to Walmart to have hired her as a "manager" because she has absolutely no people skills I will NEVER be attending this Walmart ever again. In fact my experience was sooooo bad that I will NEVER go to another Walmart for as long as I live. read more

This Walmart sucks they are always short staffed in the departments most needed cash registrars and returns for Walmart this place is the worst one it's like going into Kmart. Want advice drive somewhere else cause the management and employees take no pride in anything here. read more

My husband and I asked 4 different associates for assistance in furniture and no one came. We then asked for a manager and still no one came. We waited for 30 minutes and then decided we will just ask the cashier to get someone to bring up the piece of furniture so we could purchase it. I felt bad for the customers behind us but that was the only way we finally received assistance. I spoke to two managers in the front and neither one showed interest in resolving the situation and they were very rude. Will not be shopping there again. I rather pay a little more at Target and receive great customer service. read more

If you want to end up going somewhere to get your items then start here. Empty shelves and incompetant staff is the norm.

best place for food and household items, the manager Jeremy is great and extremely approachable. I love this wal mart!!! I travel nearly 15 miles to get he and pass 2 other wal marts on my way. This store is my favorite! Cheers to Walmart for stepping it up a notch!!!!! Great service and exceptional deals!!! read more

The worst Walmart ever! Everything is locked up and you have to wait for employees to open up the shelves and they are always no where to be seen. You click on the buttons and they seem to take longer. And it seems like you can't even hold any product because they take it up to the cash registers. It's unbelievable. It felt like I was presumed to steal merchandise. Furthermore, Employees have no customer service, they can pass by you and not even ask if you need help. I will be taking my money to target instead even though it's a longer trip. read more

I just had the most amazing customer service experience ever. I usually have a hard time getting help when I go to Walmart, but today that completely changed. My husband and I are expecting our rainbow baby anytime now, and I found a letter board I wanted to use for taking photos on Walmart's website. I saw online that they were in stock at this location, so when I called to inquire about putting one on hold I met a lovely person named Rosina. She went above and beyond to find the letter board for me and she was such a great customer service representative through the whole process. She was kind, super friendly and BEYOND helpful and it made all my other bad experiences I've had there disappear. She has truly changed my mind about Walmart's customer service and I'll NEVER forget this experience. I'll also be sharing this with everyone I know to encourage them to shop at this location. The part that really has me emotional is that when my husband went to pick up the board she put on hold for me, she had not only PAID FOR IT, BUT SHE AND SOME OF HER COWORKERS ALSO WROTE MY HUSBAND AND I A BEAUTIFUL CARD AND GOT US A GIFT FOR THE BABY! I was so taken aback by that. While I was talking with her on the phone prior to my husband picking it up, I shared that the letter board was for our rainbow baby and that we'd had a hard time conceiving and also had an early miscarriage last year so this baby is the blessing we've been waiting for. I just happened to share our struggle in the course of the conversation and I'll never forget this beautiful act of kindness. I have never experienced anything like this before and this has made me a Walmart customer for life. This is what customer service is all about and I truly am so thankful to Rosina for being such a genuinely beautiful person and a wonderful employee! She is seriously the best and goes above and beyond! Thank you for making this precious time in our lives even more beautiful! read more

I have shopped at this Highland Ave Walmart location since it 1st opened and watched it decline. There are some employees who are caring and helpful. However, I totally agree with most of the other reviews concerning this Walmart location. The shelves are always empty, lines long, registers closed, restrooms dirty, wait forever to see a manager/supervisor etc. In addition to that the new management is not customer friendly, tries to talk down to customers, seems to have a don't care attitude. While all customers should be treated with dignity and respect; he does not seem to know or care about the fact that many of the customers are professional , East Highland residents who can/will readily drive to Redlands for better treatment at Target or the Redlands Walmart. Even Walmart's corporate office doesn't return calls when you try to lodge legitimate concerns. How Sad!! read more

Horrible. Office staff is rude. The dr. Is unhygienic!!!!! He did not clean any of the equipment and I had to ask!! The lady before me had left black makeup smudges and eyelashes on the device!!! He also didn't not get my right prescription and lowered it !! I had to go back and have him re examine my eyes. He then tried to argue with me that I could see fine and that it could be the brand. I have been wearing the same brand for 13 years!!! The strength of the lenses were too weAk, and the lady who dispenses next door agreed with me over the dr. That should tell you something right there! I have been to walmart visions center in corona off McKinley and dr. Vo is on point. I live closer to the highland store but I will be making the trip to the other walmart for my eyes!!! read more

We ordered 6ft sandwiches from the deli for my sisters baby shower. They were very helpful during the order. The sandwiches were fresh and ready when they said it would be. They were wrapped and boxed and ready to go! Much better service than Subway experiences! read more

2 stars for the great prices and some friendly and courteous employees! The rest is just like you've read here. Tons of products are under lock and key due to the rampant theft which I can't blame them for since it's located in west Highland, AKA San Bernardino's evil little brother, BUT try to get a clerk with a key to the cabinet so you can buy your item. Sloths move quicker than the "key carrier". And if you need a CSM good luck with them getting to respond before faster than a speeding turtle. A little bit of authority goes to their head and their attitude is of "What do you need you peon?" while they pull down the mad cash that Walmart is known to pay their people. Recently I had a battery go dead that I bought from them 2 years ago so I drive over and they put up a nice sign printed on one of their printers, not like a nice plastic or metal one, just paper saying no more exchanges/refunds without a receipt after 2/19/19. Cool. Totally get that. Pretty sure they get scammed a lot which seems pretty easy based on the 2 intellectual giants that I engaged with, a CSM a "some type of manager" since the head honcho must be too busy to see to the peons, they have people for that. Anyway who keeps a receipt for 2 years on a car battery (I will from now on though)? The ghetto CSM, says "no receipt, no exchange". I say the battery was bought here, it has the Walmart stickers and Month/Year of manufacture. I ask to speak to the manager and he says "Oh, you'll speak to some type of manager". Yikes, he shows up with the same speech except now I know why they check your ID to buy pseudoephedrine allergy medicine because this guy was twitchy and he his eyes didn't track in the same direction. He expounds on how that Walmart has been a trailblazer in the no receipt/no refund or exchange and the rest have followed their lead. So get this in case you didn't know, when you buy a car battery from Walmart the serial number of it is scanned into their computer system AND Walmart owns Everstart battery. See where I'm going with this? Yeah, those two are brainless automatons about as creative as a glass of water. I from to the Fontana Walmart and they took care of me. Tech checks the battery and it's bad. He gives me printout from diagnostic with the Walmart stickers on the battery and directed me to the cashier. She uses their computer and pulls up the information using the serial number and BAM! She verified it as being purchased at Walmart and when and how much. She then goes to battery rack, gets me new replacement with anothe receipt and out the door I am. Meantime in Highland Walmart they wouldn't lift a finger other than to point at the Magical Sign, printed on paper and go in the back to take their behind-the-pharmacy repurposed allergy medicine. read more

The worse place to come shopping. If you want to be here 100 hours just to pay then this is where you want to be.

Good customer service however when it comes to availibility of contact lenses I use not that good, I always have to wait and they will not order without payment, it is an inconvenience, I reather call 1800 contacts and pay overnight shipping. read more

This has to be the cleanest most kept up walmart I have ever been in. The cashiers are very helpful even in the sporting goods department, which can be a real hassle to get help at some other locations. The stockers on the other hand seem pretty rude and act like you are slowing them down by being in there way. Other than that it's a great place to shop for everything from household items and groceries to sporting goods and automotive. read more

They card for alcohol when they feel like it. I always see empty packages so it's obviously easy to steal here. Always beggars outside but its San Bernardino so what can you expect? read more

It look small, but service was quick. Maybe because it was slow. I was there just to get my contacts and that was it. Like most Walmart I find them to be great. read more

Please clean up your store, stock the shelves and remove old out dated food. I was told you were out of 1/2 gallon size milk and I could see it behind the empty egg boxes. i was going to buy TV dinners but they were all melted and coated with something very sticky. The freezers seemed not to be working, The scary part is when they get them working I bet they don't throw away the stuff that melted. they just refreeze everything. Sick!! read more

Worst Walmart ever I live in Highland Ca store is less than a mile away yet I drive 6 miles to Loma Linda store because of out of stock items and poor service. Wayne Jones read more

I had an outside prescription. Laura ( I think) helped us with our order. She was efficient, knowledgeable, and worked well with my kids. Stefy helped us upon pick up. She fitted the glasses and was very friendly. She made sure all were satisfied with the fitting. I would definitely use them again. I would say the only negative is name brand selections for frames. More variety would be great. read more

After reading other people's reviews I don't feel as bad for feeling the way I feel about this store. I wish I could give 0 stars!! I decided to stop by on Tuesday, December 29th 2015, after work and get a couple things I needed. It was around 6:30/7 PM, yes, I'm aware that the holidays were in full effect at the time. The store was crazy busy. I work in customer service so I know how hectic it can get at times but that's no excuse for RUDE customer service. Okay so, I was looking for a specific pair of socks, couldn't find them, so I decided to walk up to the fitting room area and there were 2 women folding clothes. 1, neither one of them acknowledged me, I had to say "excuse me, I have a question" and the woman (I wish I could remember her name!!! She was older, dark hair, glasses..) Just looked at me and went right back to doing what she was doing. Didn't say, "yes, how may I help you" "Hi, what can I help you find?" NOTHING!!!!! I've NEVER and I mean NEVER felt so disrespected in my life. At that point I was speechless. I just stood there in disbelief. The way she looked at me.. Totally rude and disrespectful. She looks back at me and sees my face, and how shocked I was, and says "I'M LISTENING..." In a super rude tone. It was like a sarcastic "I'm listening." Kinda shouted it at me, honestly. So me, being me, I had to take a couple deep breaths and walk away because I struggle with my anger and she made me want to pull her over that counter. LOL. So I walk away, and I really start thinking about it, and I realize that the way she came at me was not okay and that it needed to be heard. Whether that's by cooperate, store managers, here on YELP... So I walk back and I asked her what her name was, and she STILL tried to fight with me... "Ma'am! I was listening to you..." Talking over me.. Not giving me her name, and finally she told me her name but I can't remember it!!! She mumbled it so that could be why. Long story short, I put all the things I had in my hands back on there shelves and I left. I told myself I'd NEVER go back to this location. I don't care if I have to drive 30 extra minutes to get to another one, or better yet, go to Target. I am so disgusted with the customer service here. Oh! And! I called right when I left and asked to speak to a manager and I was put on hold for about 4 mins, I call back and ask for cooperates number, and before I could finish my sentence, I was put on hold again. Just RUDE!!!!!!!!! NEVER GO TO THIS STORE!!!!!!!!!! BTW, I am aware I could've got cooperates number online. I could email them. I could call the store again, but I decided to just leave it alone. I'll just never go back again. :) read more

I am a Walmart customer, I purchased a harness for my small dog from the Highland, Ca. Walmart on 7-3-16 @ approx 8:45 pm. I took the item home and noticed it was very easy to open. When I took the item out of the packaging I noticed it was wet. I thought that maybe something had spilled on the item so I didn't worry. I attempted to dry it with a towel, but the item remained wet probably because it was a very thick, porous material. I put the harness on my dog with much difficulty, I had to pull it over his head even though he is a very small dog. He seemed irritated and I thought it was because it was too tight. I took the harness off, put his old harness on him and took him for a walk. Within a minute or so my skin on my fingers that handled the harness started to burn. It wasn't too bad at first so I kept walking. The burning got worse so I ran back into the house, and looked at my fingers and the skin had turned white. I immediately washed my hands and I threw my dog into the tub. It was after 9:30 pm and the next day was a holiday and I had plans. On July 5th I went to Walmart to return the item and to tell them about the problem I had with the item and I was treated like I was some kind of irritant instead of the liquid on the harness. I just wanted to know how the item I purchased for my dog got whatever liquid on it and what it was. I was told to fill out a report, which I did. I was told that someone would call me with 24 hours which they did not. All I wanted was to find out what was on the harness...what was my skin exposed to? I took pictures of my fingers and the product. After a week I still hadn't heard from anyone so I wrote to Walmart corporate office. I then received a call asking if I'd gone to the doctor and I told the man that I hadn't. Two weeks later I received another call from a Bryce Miracle telling me that Walmart didn't find any responsibility for the harness. He said they didn't find that Walmart did anything regarding any substance on the harness, and that I had the burden of proof to prove that it was actually their product that burned my fingers. He said I'd taken the harness home and could have very well put the liquid on it. I am appalled, completely appalled. All I did was buy a harness, get burned and when I asked Mr. Miracle if they tested the item, he told me that Walmart was not going to test anything and if I wanted to test it I was welcomed to come and get the item and have it tested myself. They don't still have the item I'm sure. I am upset that I was treated with such disrespect and Walmart didn't care that my skin was exposed to a harsh liquid. I am going to close my account with Walmart and be done shopping there. Walmart treats their employees bad also, I've had several complain to me! read more

Ok people..Are you really that afraid to go to Walmart? The panhandlers aren't crazy people that will attack you..I know they are annoying but please if you are that afraid of the wal mart parking lot you probably should move to somewhere like the mid west. lol I know California can be a scary place but a panhandler is a panhandler and probably homeless and harmless. Give them the benefit of the doubt. read more

Finally got a reply from someone at walmart a Ronnie G. His response was " you are a funn y lady, get a life." Good example of what my complaint.was about 8 months ago. I don't expect anything better from that store. And I still don't know if he is from Corp. At any rate he represents tje walmart family. read more

The carts are so busted up and broken if you have eggs they will break if there in your cart , good luck with anything fragile the carts are in horrible shape the homeless take them off site daily and abuse them, stater bros down the street has new carts that have that feature when the carts go too far a brake kicks in and the cart won't roll, it's such an easy fix just have to spend a little money which they have , the security on sight is pathetic as far homeless loitering and begging for money, as hard as it is don't give on site give elsewhere, that's our community store and needs some work through management and corporate, they just raised our property taxes in east highlands, that element brings down our shopping experience and property values, plz help complain to Walmart and management, this kink can be worked out, we just need big numbers to express our voice, we have a nice clean environment in our little neighborhood of east highlands let's keep it that way read more

BEWARE OF ORDERING FOR STORE PICK UP!! Horrible costumer service. I ordered a tfal ceramic set that said on the site pick up as soon as august 25. Got an email that said my order will be ready for pick up after 6 am. Went there to pick up my order at 12pm, they ddnt have it. The associate just said sorry we dont have anyone to take out the shipments from the truck in the parking lot today. Spoke to the manager, he seemed incompetent and clueless and told me to call later during the day if my order has arrived and that they dont have anyone to get the store pick ups. Waited the next day its now august 26. No emails, tried to call walmart if my order has arrived. The person picked up the phone greeted me with what do you want. They put me on hold for 30 mins and passed me to 5 different people who kept putting me on hold. So unprofessional. Shouldve known better than to purchase something from there. Never buying anything there again. Store pick up is a waste of time and gas and very inconvenient. What did i expect, its walmart lol. Im just gonna cancel and buy at another store. read more

Horrible service! Never returning. Took over 30 minutes just for a person to attend to my pickup needs.

Do not shop here if you can avoid it. I just waited for 20 minutes for someone to come and cut fabric for me. And when the woman came she made zero eye contact and barely spoke to me, like I was some rude customer taking up her time. It was incredibly frustrating because after about 15 minutes of waiting and hearing it called over the PA system multiple times that someone was needed at the fabric table I walked over to the dressing rooms which is where they call from on the PA system. And Then they started calling for this woman by name. They had to call her two more times before she showed up. I don't understand why there's only one person in the entire Walmart who can operate scissors and cut fabric but it would be really cool if other employees either learned the skill or if the one employee who can do it showed up when she was called. And because of this I was late to an appointment. This is my first yelp review. That's how terrible this was. read more

I only gave one star because I could not post this without giving something. I was recently at this WalMart and as I was waiting for the woman who checks receipts on the way out with my adult son and I was approached by a "theft prevention" woman and she started telling me that my son was "trespassed" and not allowed in the store. I was not aware of this and my son, who has had words with this "theft prevention" person before started yelling at each other and the employee then pulled out her cell phone and said that she was calling her boyfriend who was waiting around the corner to come and "kick our asses". I then started to just leave the store, I had not done anything wrong, and she stated that she was going to take a picture of my car so her boyfriend would know who to target. I told her that she was not going to take a picture of my car, because I had not done anything wrong and if she did not stop threatening me I would call the police. One of the other employees kept trying to make her go back into the store and she continued to follow us out into the parking lot making the threats that he boyfriend was on his way. I did not feel comfortable driving straight home because I did not know if this man was going to follow me or not and I had to take a detour and make sure no one was following me. I did go back later that day and report it to the AP manager and he said that he would talk to her and the employee who came out and told her to go back into the store. I will not shop at this WalMart anymore because I will never know if this women is having me targeted or not by her boyfriend. read more

I hope this post is allowed. I had a problem with gift cards I purchased at WalMart for Christmas presents this year. I purchased 7 cards and 4 of the cards were used by someone for online purchases shortly after purchase. I went to WalMart in Highlad regardung this matter and was told by a Customer Service Manager that this was happening throughout WalMart. Apparently thiefs take the cards off the shelf, peel back the sticker covering the pin, take a pircture of the card number and once the card is activitaed they use the number and make an online purchase. I was given a phone number to contact WalMarft theft prevention and they asked me to send copies of the back and front of the cards along with a a note of explanation Two and a half weeks later I was told "WalMart treats gift cards like cash and therfore they can do nothing about this situation. WalMart locks up auto airfreshners because of theft because that affects their bottom line, but gift cards that they know are being stolen are still on the shelfs for thiefs to get. I am going to contact Randy Mac from channel 4 in regards to this situation but want to know if there are other peoplewho have had the same situation. Please share! read more

I am aware that it is Christmas time but I throughly frustrated with this Walmart!! I placed a pick up order to be picked up yesterday it was supposed to be ready by 2 pm. An email is supposed to go out when order is ready, here we are nearly 24 hrs after it is supposed to be ready and no email or anything. I understand it's Christmas it may take longer. I placed my first call to store just before 9 am and was told to call back in 10 mins. Dept not opened yet, okay no problem. I have called 22 (not counting the times when phone was busy) times since then, got through to the pick up dept twice now, first time I was put on hold for 23 minutes only to be hung up on without speaking to anyone. 2nd time I got through guy took down my order #, then I could hear him in background speaking to a customer for 15 minutes, then he came back and said hang on put me on hold for another 12 minutes, then I was hung up on once again. I would just go there on person but I live in the mountains above Highland which is a 40 min drive and cannot waste this much time and gas just to see if maybe my order is ready. I need to know the order is ready before driving down the hill. Okay now that I am typing this I got an email that 3 of my 4 items are no longer in stock but my 1 remaining item is ready, now I'm thinking is it worth driving 40 mins each way to pick up. read more

They over charged my at register over a week now and they haven't refunded my money. Manager rude.

Stay away from Debra's line. She's very rude, uneducated and gives out false information about Walmart policies. Management should really reconsider training her. She is a older lady with short blonde hair, extremely loud and on the heavy side. Not only did she give out false information she was so concerned about other things that she double charged us on several items in our basket. Now I know why I never come to Walmart, my mistake on going there in the first place. read more

I usually do not leave reviews bad or good. i think this needs to be said. Every time I go to this Walmart (it's close to my house), I get really annoyed. usually it takes 30 minutes to get checked out which is a long time to wait in line which is ridiculous... not saying all the cashiers do this but some of them are slow ringing things up..... not only that, but all of them don't even greet you or ask how you are doing. isnt that part of good customer service?. every time I go there a cashier associate has not once greeted or asked how I was doing, every flipping time it's so annoying.. they just stare at you and ring up your stuff. um well hello to you too. managers need to hire people that actually are happy they have a job. read more