Shame on you Walmart for only having a couple of cashiers open!! Don't you care about your customers? Over the past few months I have waited in line for a very long time. A few days ago I waited in line for 55 minutes before I could get checked out. Again I came today and the lines are all the way back into the clothes section. I asked the cashier she says you have plenty of cashiers but you've cut back on the cashier hours? I guarantee you're losing business for people walking up not wanting to wait in these lines.I will be shopping at Food 4 Less or Vons or stater brothers because this is ridiculous every time I come for the past three or four months. Shame on you!!! Do you think you're promoting Covid measures but you have a soul standing here in line for so long. It's just ridiculous I hear so many people complaining in line. Get your act together and get some cashiers here. read more

Crappy crappy crappy! Huge store with a lot of checkout counters and only one open? Almost walked out because the checkout person was also so damn slow! Take this place off my list for sure! read more

Don't bother coming here. Everything is improperly labeled then when asked to match or at least give a better price for the inconvenience, the "customer service manager " refuses to do so. Not my fault your employees can't do their job correctly. read more

I had to give 1 star that's for quick checkout for today. I have never been in a store that has so many depressed and unhappy employees, your lucky if you get a "have a nice day" sorry wont be back. On the other hand I've been to Palmdale walmart and the employee's seem to take pride in there work and are helpful and friendly. read more

Walmart sucks is there much more to even say. Worst customer service you can find has to be the goal. Made the mistake of ordering something online to have them loose it delay it didn't receive it for 2 weeks. Great place read more

If I could give less I would. Every time I've had to pick up grocery delivery it takes up to an hour or more. Nobody picks up the phone and it takes forever to get service read more

Community is so bad that everything is locked up being glass. I just came for baby formula and a $1 pair of cheap ear buds. Both behind separate glass displays. Waited 40 minutes to get 1 can of baby formula from behind the glass. 30 minutes for ear buds. Then couldn't just have the baby formula but had to check it out at a special counter. Of course everyone is bottle necked at the special counter, so wait 25 minutes in line for that. All together spent about two hours to get two items, one being life essential and the other one of which had protected status even though it was only $1. Really bad experience that you won't have at smaller grocers like Vons or Albertsons. read more

So after not receiving my pick up items because they gave it to someone else, they have charged me again for the items I never received. Fuck Walmart. read more

lowest for yelp is one star but i give their service a -2 stars, worst service that i've ever seen, staff didn't give a shit about customers, if you need to buy something that needs a staff key good luck with that you will lose a lot of time waiting for them, i don't know how some of them was hired i swear. read more

Went to exchange damaged product. The customer service manager was a very rude and disrespectful female. Running her mouth back without listening to a word I said. I took my business else where&will not be returning for any future business. Walmart deserves 0 stars. read more

Customer service is always subpar and average I've gone here on 2 different occasions to cash a check from two different employers and yet they tell me it's an error and I can't do it. Okay whatever. But the reason for this review is that girl with the hyperpigmentation on her cheeks at the beauty counter is the absolute nastiest woman ever. She ALWAYS has an attitude with me specifically doesn't matter who I'm with she's nice to my group of friends and when it comes to me she's EVIL someone needs to get her out of this position she obviously hates her job. She makes it a point to not say a single word to me and when I walk away and grab my receipt she tells her coworkers "see what I mean" disgusting person. Won't be returning. read more

I thought I'd pick up groceries behind walmart. I didn't know that when you pick a time slot (12 to 1) that meant it could be any time between 12 and 1 . Been here for half an hour already and looks like 5 more cars ahead of us. read more

Be careful giving any information to the ladies in the pharmacy. They're asking for too much personal information. They've requested my full social security DOB and address. Sounds fishy. Be cautious with the LADIES AT THE PHARMACY!!! read more

In general I love Walmart but this one not so much who's idea was it to move the pet food in the garden area its to hot out there and why change it Leave it alone I hat having to find things agIn bad move now I'm really not going to this one any more read more

Poor Management/Customer service. The male manager on duty at 3:00 Friday, 4-2-21 has NO concern for customer care. I spent over half an hour trying to get a price for two fire logs that have been sitting on their shelves since Christmas. They were Christmas scented and should have been sold as a pack but only two were left on the shelf. After spending a ridiculous amount of time trying to get a price, this male manager tells the clerk that it can't be sold individually. Why is is on the shelf? Since you have wasted 40 minutes of my day, the least you could do is sell them to me, as there are no other fire logs in the store. That's a clear example of not valuing your individual customers. Very disappointing!!!! read more

I don't know why the Walmart Supercenter has a low score. Was here in Lancaster back in September passing through because my dad forgot to bring bait (salmon eggs and powerbait). This Walmart is huge. A one stop shop since they have a Mickey D's for lunch, get your eyes check, and get your wants and your needs here and etc. I can't say anything else though. read more

Zero stars seriously needs to be an option on Yelp. Walmart almost always has shitty customer service but this one seems especially bad. A customer service MANAGER was auditing the photo register and refused to give me my photos. She said the photo tech was on lunch and I needed to come back in an hour. I'm not going wait an hour for stupid Walmart prints. You're telling me you don't know how to open the drawer and read a name on an envelope?! Idiot. Her name was Rowena. So I called the store and attempted to speak with an assistant manager and was left on hold for over 10 minutes. Beyond ANNOYING. I will never shop here. read more

Walmart is supposed to be the most convenient place to take care of all your needs and while it is they can never seem to staff enough people to take care of the need. I am in this line for a money order and I spent 30 minutes standing here and one of the cashiers heading out to leave. Which left us with one lady working really hard to compete against a growing line of customers read more

Ridiculous that at Christmas time, a super store like WALMART!! Would only have 1 out of 4 instant photo machines working! Good job!! NOT No wonder Walmart gets a bad rep! read more

This store is poorly managed! When I am in Utah at a Walmart there everything is so much more streamlined and run so much more efficiently!! I think a lot of this reflects on the manager!! read more

The whole pick up service has been awesome with my busy schedule and being an hour away from the nearest grocery store but the Walmart pickup here is the worst. Been to multiple Walmarts for my pick ups but this one is my 2nd time and it's taken an hour to get my order both times. Way understaffed for this service and doesn't seem it's managed well read more

TERRIBLE ATTITUDE. The employees here do not want to deal with customers!! APATHETIC EMPLOYEES!! I walked in to Garden Center and asked one employee where are the fertilizers? She snapped back (yes, snapped back) "I don't have any fertilizers". While I can see less than 10 feet away from me there's a pallet of Ammonium Sulfate fertilizers. I walked outside there were tons of potting mixes and top soils but there were piled up high. While I was walking there several employees passed by, not one greeted me asking if I need any help. I understand today's a day after Thanksgiving and maybe they are swamped but I can see from these employees faces that they DO NOT LIKE CUSTOMERS!! I am done with this store. read more

Terrible service in the pick up area.. They never have any orders ready to go out.. I never understand why they call in Uber drivers to pick up orders but never have anything ready. It's very frustrating and someone needs to organize this process better because it makes no sense to have Uber drivers waiting around and sometimes they even end up telling you to just cancel like your time is a joke.. Seriously this company makes way too much money to have such an unorganized pick up read more

The employee, Chris, who seems to generally work in the electronics area is always rude and dismissive in the two times I've encountered him. He's awful and couldn't care less about being decent around customers. I hope management or someone can teach him how to treat people. read more

45 minute waits for like one register and with only three open. One side of checkout closed and the other open with very limited employees to help. Ridiculous. read more

This stupid a%$ Walmart NEVER IS STOCKED ON ITEMS I NEED! It's ridiculous, employees are so unprofessional getting ready at work at that hair salon looking like escorts with mini dresses and 10inch heels! Its very gheTTO I can't even go to the one on east ave J and 20th st east because its just as bad! read more

This store needs a new management team: shelves are always a mess, isles are dirty, it feels so dirty. I don't feel safe there. The Palmdale locations are so much better especially the East side location! Even the grocery stores in Mexico are way better! I will not ship the again!!!!!! read more

Convenient shopping center for me but they are always out of the yarn I need. Wahhhhh read more

They keep everything locked up! Now they make you pay for your shampoo, soap in that department also you are not allowed to take a cart in!! All the rest of your groceries you have to pay for in the front. I spoke with management who refused to give me straight answers and they yelled at me for being upset about it. So basically you have to wait in line to shop in the soap area .....then wait in line to get Tylenol..... then wait in line to check out your other items.... then wait in line to leave the store and have your receipt checked. How is this ok? So if you need Several items you have to wait in a long line to be checked out with an arm full of stuff but it's ok for some people to have carts there! Also speaking with management they say they are going to do that with other areas of the store so more lines to just get through the store! This in not how a business should be run read more

I went to West Lancaster Walmart to curbside pick up today. I had the pleasure of meeting April, who was extremely friendly, outgoing and had me out of there quickly. It was nice to see such an upbeat person laughing and looking like she enjoyed her job. It was nice to meet her. Thanks again April for your help, now my son can continue to polish his rims. read more

If you're looking to get any kind of customer service, this is NOT the place to go. The store is noisy and messy. Employees who are working two isles from each other are yelling and laughing outloud. Very low standards of employee conduct. No one ever answers a phone! Why are more and more items under lock and key?? Guess that says more about the clientele than the store. Get me outta here. I'll go to the Palmdale WM where people still act civilly and you don't have to wait 20 minutes for someone to unlock a case so you can purchase lipstick. Shameful. read more

Always crowded and hey, if your in a hurry, gotta wait...never do they have enough checkout stands open. Sometimes, many use coupons...best to have a separate line for coupons only... Overall, seems kinda dirty in the store. Some of the old folks working there are so old, ah, well, makes me wonder if Walmart has a life insurance policy on them with them as the beneficiary. Spent a ton there though...they do have DEF fluid for my truck and at a good price with a separate check out and entrance. Walmart, a love hate relationship to be sure... read more

Oil service is an absolute joke! Was charged nearly $50 for an oil change. I had no idea these knuckleheads violated the first several rules of an oil change. Until I was forced to change the oil myself because their air hose burst... not sure how that affects an oil change, but that's another topic altogether. Rule 1 Never over torque the filter, this should be hand tight. Rule 2 never over torque the oil pan plug, youre going to need to losses it up again on your next change this should be moderately tight. and the best one Rule 3 NEVER PUT LOCTITE ON THE OIL PAN PLUG! I learned this from my mechanic father when I was 10 and then again in auto 101 in high-school. DO NOT! I REPEAT DO NOT! Place your life, family, or vehicle in the hands of these dodo birds. Go to a pro or better yet do it yourself. Now I have to find someone with a breaker bar to loosen a bolt that should only take moderate pressure. Thoroughly disappointed. read more

Went to Walmart to have new batteries installed in my truck. I've done it in the past and I like Walmarts warranty. This time they took nearly 5 hours to do the work and the mechanic destroyed one of the battery blankets and damaged the other one. It's a simple installation. Remove the battery cables and lift the blankets off. Assistant manager not there on the weekend so I have to wait until Monday to get anything done. Went and got a price from the dealership for the blankets with installation. Manager refused to pay for the labor because "he can do it himself". Why would I allow their "mechanics" do the work? There's no accountability and they completely lost any credibility with me when they recorded on paper that they checked my tire pressure at 80 psi. NONE OF THE TIRES WERE AT 80! THIS PLACE IS A JOKE...STAY AWAY FROM THEM! Only gave them 1 star because Yelp won't let me give them 0 stars read more

Wanted to buy some spray paint. Talked to 3 employees. None of them could open the locked case. Walked next door to Michaels. Was a bit more expensive, but I left with spray paint. read more

I had a horrible experience with the online order/in store pickup. First, I am disabled and cannot walk any distance without a lot of pain. The entrances had no indication as to which one to go through for the pick up kiosk. So of course I go in the door farthest away. Then when I get to the kiosk, I follow directions and nothing indicates any kind of success in completing the process. Nowhere does it say help is on the way so then I have to flag down an employee and then I wait, and wait and wait. Finally all is taken care of but your process is broken and needs attention. Quit implementing all these " make things easier " applications if they don't work right!!!! read more

I went to get my oil changed here earlier today, and was completely neglected by a bald Hispanic man with a beard and glasses, when I pulled up into a garage before another customer. Once I was rudely ignored after patiently waiting about 15 minutes, I made the decision to keep my composure and leave because I had my son with me. If your looking for a quick affordable place to get a oil change, don't waste your time here. read more

There is only ONE positive to Walmart and that is their prices. I generally loathe going to any Walmart as it seems to attract lowlife shoppers and is home to some of the laziest employees. However, let me give the rundown on this one in West Lancaster. I will say on the scale of ratchet/ghetto it's slightly better than the one in East Lancaster. Well, then again a lot of things are better than East Lancaster. So when I pull into the parking lot it's usually always crowded. There are a couple times the parking lot smelled like weed. Anyways so parking sucks and the parking lot is dirty too. The carts look dingy and many need to just be thrown away. Most rattle and shake as you push them. Sometimes most carts are outside in random areas amongst the sea of cars. Their produce section is pathetic. Lots of wilted and dying fruits/veggies. I guess Walmart gets a lot of people with sticky fingers because they lock up ALL their razors. I'm assuming that's why. Also there is a stupid small area sectioned off where the beauty supplies are like cosmetics and face soap. Also, for some reason ALL of the black hair products are in this section. Not sure why other shampoos and hair gel can be in the general shopping area but not black hair products? Are they scared black people gonna steal edge control and shea moisture products? ...I went shopping early at 7am thinking it be the best time to shop to avoid the annoying crowds and long lines. Well , wow was I wrong! Lots of things were still not restocked and only two long lines were open. I live one mile from this Walmart so it's convenient but once I get there the convenience fades away quickly. So I am done. I will be taking my shopping to target form now on. It will be worth the extra money. read more

I am sorry to say. I see that Walmart does not protect their Employees. An employee a young lady being followed through the store today by a customer and he was harassing her and saying nasty things to her and she kept saying get away from me and he kept on following her and I didn't see anyone come to her aid or stop it from happening that is a disgrace when you work somewhere and have no type of protection or interference in a situation like this. Next I will be contacting Corporate due to the fact that I have daughter's that want to work with Walmart. No stars here.. read more

customer service is the worst and the checkout person named Bryan is rude and condescending to customers .