I've never been a fan of Wal-Mart, and this one is no exception. The people that work here are rude and are usually talking to each other while you check out. The people that come here - are definitely what you would call the worst of the area - mothers with 15 kids, crack addicts, and just rude ass people in general. The good thing is, that they've recently remodeled, and sometimes have things cheaper than Target, which is the only reason why I come here. That, and my credit union has a branch inside, which is convenient. Otherwise, ick. read more

After receiving email that my merchandise was ready for pickup, I stopped in on 12/4/2016 to pick it up. After a long time spent looking, they said they couldn't find my merchandise. The woman at the pickup desk suggested maybe I should get a refund and enter a new order. I asked whether they couldn't just call the warehouse and explain what happened, and ask for merchandise to be re-shipped. She said no, then asked if I wanted a refund. I said, well yes, it sounds like I have no other recourse. Then she looked confused and suggested I call the next day and talk to a supervisor who would make things right. Today, 12/5 I called and explained what happened and asked to speak to a supervisor. They put me on hold, and after 20 minutes I hung up and tried calling back again. Had to spend another 10 minutes or so dealing with busy signals, but finally got through and went through the same thing again, this time spent over 30 minutes on hold. Finally somebody came on and asked for my name, and a few minutes later told me my merchandise was there. I said I'd be by shortly to pick it up. At the pickup desk they didn't have my merchandise ready to go, but I had to wait awhile. After getting the merchandise I reiterated that I wanted to speak to a supervisor. After about another 20 minutes waiting to speak to a supervisor, I realized one would never come, perhaps was not even called. I tried waiting for awhile in the line at Customer Service to speak to a store manager, but those lines weren't moving, and I was thoroughly irritated to be heading into my 3rd hour of dealing with this merchandise pickup, so I decided to give up. Nobody I dealt with today was the least apologetic or understanding. To the contrary, I witnessed the people at Pick-Up being rude to other callers and in-store customers while I was waiting. They took my name and phone number down yesterday for a supervisor, but I doubt I'll ever hear back from anybody. It's as though they are competing for a Worst Customer Service contest. If I do hear back, I'll update this review. Steer clear of in-store pickup, at least at this store. I wish I would have known of all the other lousy reviews here before I placed my order. read more

Undoubtedly the worst Walmart ever! Waited over 34 minutes for them to bring a carton of bottled water and crochet needles to my vehicle. I was parked in #5. They never came. Calls were dropped repeatedly and when you did finally reach someone they were clueless and rude. Who is the manager anyway? Does he/she not read these reviews or does he/she not care? Frankly, I think it's a combination of not caring, stupidity and gross incompetents. Walmart has started down that slippery slope of bad management, bad employees and dirty stores. Never again will I shop at a Walmart anywhere due to this experience. read more

This Walmart has appallingly bad reviews and a low rating. I'm giving them a pass. It's Walmart you guys. Are you expecting white glove service? I'm not. It serves its purpose. read more

The smell took me back to my high school gym. Was I the only person in the building who has bathed this week? Yuck.

This store has the worst phone customer service I've experienced. If you call and ask for a dept no one answers. Phone just rings and rings. Sometimes even the main line goes unanswered. You might as well drive yourself to the store to ask a question, cause it's not gonna get answered via phone. Terrible. read more

Walmart is conveniently close for me, which is the only reason I ever go there. It's always the same questions- why did I come here? why did I come here on SATURDAY? who works here? was there a natural disaster and this place has been looted? It's always chaotic, it's never organized, the parking is always a nightmare, the checkout is always a line. I need to just drive the extra mile to Target. read more

It's the Christmas season and of course the local Walmart has 5 out of 20 lanes going. As I wait in line for 20 mins (no lie) I'm trying to decide if management is either insanely stupid or greedy. Probably a bit of both. read more

At any walmart you can expect low prices and not the most intimate customer service experience. Although prices are for a 64" walmart brand TV are good. the savings on produce are not only minimal they have the most awful selection. All fresh produce looks like it was order from a prison, it is brown, if not completely spoiled, the fruit and veggies looks like it was beaten with a sock full nickels and any time you go to this particular walmart and ask for any sort of assistance on any level you will absolutely hear that they can't help you because they are "on break" or they will try and pawn you off on the older/senior employees who actually care. So to clarify there is no management, no customer service on any level, and rip off on groceries and produce. If anything I now will pay extra an 10 cents to go to the grocery to get the quality I am looking for in a first world nation. One time I drove by and there were 10 employes "on break" in the front of the building smoking cigs and eat subway. This walmart is NOT safe. This overwhelmingly evident when you have 4 security guard patrolling the parking lot. Is your life really worth a $3 box of cheese its and a wounded produce. If you want to go to walmart I suggest any other one!! read more

It's always busy/crowded, smells like Blimpy subs (barf), and the place has an odd layout. I go here to purchase inexpensive but decent whey protein for my workouts when money is tight. The grocery selection is decent. The prices are always low. Hence the two stars. read more

Eek! What a nightmare. It smells horrible in the place, it is messy, there are a billion customers all walking blindly while texting on the phone, and they didn't have what I was looking. Lame. Target I'll be right there. read more

Worse customer service ever. My 2nd complaint. They have staff all over the place and have one cashier in customer service returns. 8/16/18. 5:00 pm. Been in front of line over 15 minutes , now 20 minutes. Never an apology or anything. CUSTOMER SERVICE. NOT RIGHT!!!!!! I mean it... awful. Mary Ann D. Ps. Note: I give Jeanne who was working alone kudos and she even said I'm sorry. First one ever. She's very nice... read more

Literally the worst customer service experience of my life. I sat in line for 40 minutes while the cashier and sales floor manager fumbled on their equipment checking one person out of line. I ask for compensation for my experience and they told me "that's not their problem" Terrible store. Terrible service. I'm never going here again. read more

Cudos to Walmart Maplewood for hiring Terrance in the produce department. On Saturday April 20, Easter Eve, as expected the store was bustling with customers making final prep for the holiday. The produce department had been depleted of greens ( to my panic) Terrance was there restocking and when he over heard me speaking with my sister that we would probably have to go elsewhere to get greens; he promptly volunteered to go Check and see if he had in back the greens we were looking for. As we continued to shop Terrance left to check on the greens and returned promptly not just to my delight but to the delight of others who wanted greens too. Thanks for the extra effort Terrance you made our day! read more

Oh Walmart...I really want to hate you. I REALLY do. I've seen the documentaries made about your business practices. I hate the way you treat your employees. I hate the way you drive sales away from local businesses. I hate how insanely HUGE you are. But dammit...you're just convenient as fuck. The other day, I didn't have a lot of time on my hands, but I needed nail polish, cat litter, laundry detergent, and roadtrip snacks. What's a girl to do? Walmart to the rescue. As I pulled up to the giant parking lot and walked half a mile to the store's entrance, I found myself nervously glancing around to make sure no one I knew saw what I was doing. My pace quickened. I donned the biggest pair of sunglasses I owned. I looked down and avoided all eye contact. Okay, I'm just kidding. I didn't do all of that. But I WAS a little ashamed of myself for giving into the corporate machine. Anyway, I walked in, grabbed a cart, and wandered around, slowly finding each item that I needed, one by one. I suppose if you're a more frequent visitor, you can learn the layout of the store, but for me this was SUPER overwhelming! I found what I needed, paid, and left. The world didn't explode. Lightning didn't strike me down. And most importantly, no one saw me enter or leave. Except now all of Yelp knows about it. Please don't judge me. read more

I purchased a five piece cutlery set that only came with the wood block so someone stole the knives right out of the box. I went back to customer service to see if I can get a refund. Person running the cash register had to get her manager saying she never heard of an item with missing pieces. It wouldve been understandable if they were polite and just said we couldn't take back the item because its missing pieces but this woman literally said we dont have issues with our Farberware (brand name of the cutlery set) and it didn't come like this. Basically accusing me of lying. No apologies or any accommodation just no professionalism. My dad just last week was trying to purchase a box of wet food for his cat and there was cans of wet food missing from the box and the box from the outside was damaged so yes stealing is obviously a common occurrence. I shouldn't have to recheck my stuff before purchasing but I guess you have to at Walmart. read more

This Walmart is rarely not jam-packed with loud and obnoxious customers so be ready when you join the fray. The staff are generally around but you might have to hunt to find them if you have a question. It's a Walmart so you get what you pay for when it comes to quality. There's been multiple times in the home goods areas I have to hunt for a product that is not slightly dinged or damaged, but hey, it's all pretty cheap. The food aisles are typically well-stocked and the beauty section near the main entrance is the cleanest, most organized, part of the store. read more

Waited 2 hours on multiple days to get an oil change. Got there 15 minutes before they opened and the doors were unlocked late and service was still slow. read more

I feel weird even reviewing a WalMart but I was compelled by exceptionally horrible customer service. Just tried to return a dog bed and they one person working the counter on a Sunday afternoon. Just blows my mind. We are up after 30 minutes of this girl not even taking next customers and just doing other stuff. Bad vibes man. Thanks for listening. read more

I've been in the auto center for 2+ hours now. I was told gen more minutes, he's just tightening the tires up. I can see the "mechanics" standing out there laughing. Customer is standing here waiting to pay. Employee sees him, goes outside anyway. Another employee sees him, gets disinfectant, keeps going. Is this real walmart? Ugh. No customer service, really. I'm still waiting for my car. read more

OMG this place was awful!!! This is the only WalMart nearby and it was a nightmare and totally stressed me out. I cant handle of the people here and how inconsiderate they are to other shoppers. I am going to split my trips between Target and Dierbergs instead of a one stop at WalMart...Ive tried a handful of times here and cannot handle it! read more

Good service and reasonable price but I took 1 star off because you guys make us waiting so long. Just 1 worker, it will be great if you guys have more workers and the customers don't need to wait so long read more

Was accused of trying to steal 2 box fans that were clearly the very 1st 2 things scanned and was actually accused of stealing a bag of Whole Foods 365 Veggie Straws out of this Walmart. Im a vegan so I carry my little snacks everywhere I go just to make sure Im eating what I should without guessing.Was very embarrassing considering that was my second time today spending over $100 on household products in that store. Your employees need to learn their products. Doesnt matter now. They daily trips I take to Walmart spending well into $200 a day are over. I promise to never step foot in another one. read more

This Wal-Mart sucks. It really is a slum of a big box retailer. - Parking is a hassle. They have a big lot, but it seems that the spots are tight, and there are carts and trash strewn about. - The shelves are disorganized. It feels more like a Goodwill or garage sale than a global 500 company. I found tampons next to the fertilizer, and a half box of cheese its in kids clothing. WTF? - The employees here hate their jobs. You see them wearing their Wal-Mart vests staring at the floor as they walk by. They intentionally do not want to make eye contact. - What's up with the lines. On a Monday night at 8 there were 3 lanes open (out of over 20) with about 10 people in each. I spent more time checking out than shopping. - And lastly, the people that shop here suck at life. There are crying babies and unattended kids everywhere. A few were playing kickball in one aisle. Adults were treating the place like it was a free-for-all... clothes and items just knocked to the floor, MFing each other and the store when things didn't go their way. The only benefit I see of this place is you feel better about your life once you leave. read more

The tire and lube section of the store has very poor service. The hours are until 7 pm, we showed up at 6 and were turned away because they had too many customers. Apparently, they make their own rules because in the service center I am in, I take customers until my doors close. If I have to stay after close, that's how it is. Upity ass tire and lube people. Ha. read more

So many workers, 3 registers open in the whole store, money center is a complete zoo!!! If you plan on going to this location you will be in line longer than it actually took for you to shop. read more

The Pharmacy Department is excellent! They are very helpful and friendly. The pharmacist will come out dnd talk to you and explain very thoughtfully and concerns you have. I had a problem and she quickly corrected it and apologized. This pharmacy is a diamond in the rough. read more

Horrible. This store is horrible and the so called management is horrible. I had brought back an item I had a receipt for. It was 91 days. Returns are apparently 90 days. The manager Jazz wouldn't approve the return. Yet if I hadn't brought in my receipt to return it I could have gotten store credit. The manager had an attitude like she was being bothered by being asked a question. Then went back to talking to a coworker with a playful attitude. If you don't like your job... Then leave. As a leader you should act more professional. Not like Wal-Mart cares but I won't be shopping at any Wal-Mart again. read more

The worst Wal-Mart in all the history of Wal-Marts. I purposefully go to Target to prevent my blood pressure from going up the second i step in the door. Terrible service. Low stocked inventory. Long waits- in the front AND in the back for online pick up. Every single time. Terrible. Terrible. Beyond terrible. read more

The workers were rude and inconsiderate; the place looked disrupted, trashy and dirty. I hate this place.

I received a bunch of gifts for my baby shower from walmart. I did not register there, and had to return a bunch of things i did not like, need, or even ask for. Walmart carries the Disney Baby name, but only certain items @ each Walmart. I had to drive to 3 different Walmarts in the St. Louis area just to return one stupid friggin disney baby item and you know what? None of them "carried" that item. So i had a gift i could not use and hated just b/c none of the walmarts would return an item they as a whole carried. F*n retarded! By the way, they dont give cash back for items u have receipts for either. read more

I just moved to St Louis at the beginning of September and because I came from a city of 20k where Walmart was pretty much your lifeline, I naturally thought to go there when I came. Back at my hometown Walmart it's a somewhat rare occurrence that you can't find what you're looking for. The grocery side, and much of the rest of the store, is restocked nightly so I found it to be quite vexing when I discovered that discount stores throughout the St Louis area seem to have a problem with this. None are quite so bad as the Maplewood Walmart. On several occasions, I've gone with a list of 10-20 items only to find that more than half of the items I want are out of stock. I'll go several times within a single week, and they still haven't stocked these items. I always had a certain respect for the reliability of the Walmart Corporation's supply chain but here, it just seems to fall apart. I don't know if there's some computer error that prevents stock from being ordered, they aren't getting shipments often enough or, more likely, nobody gives a damn about the job they're doing, even management. This is a store-wide issue, and until I hear that something has changed, I'm going to do everything in my power to avoid Walmart Store #5150. read more

The auto care center is beyond terrible. The manager was completely unprofessional (he back talked to customers) and the service he was providing took wayyy longer because he would stop multiple times to talk for more than five minutes. This would be one star however there was only one woman there that was professional and polite. Good luck to her! read more

This is an alright store, I only go there when I cant go to Target or somewhere better! I really dont like Walmart, I think they have gone down hill. This one is alright, just dirty alot and the parking lot is always full. There is some rude people, workers, here as well. I would just watch out... read more

This store has very POOR customer service. I dealt with 3 different employees, all of whom did not help me find what I needed. I came in lookig for a specific air mattress. Prior to coming to the store, I looked up on their Walmart website if they had it in stock and it said it was there. I looked in the bedding area and found air mattresses there but not the specific one I was looking for. I tried finding someone to help me and found this man and asked him if he had any more mattresses in the stocking room. He looked at me in a blank stare and said "I work in customer service..." I said "ok... Is there someone you know who I can talk to about this?" And he responded that the only person he can think of doesn't work here anymore and the other people are not working today. He suggested that there are some more mattresses in the sporting good area. I went to the sporting goods area and still could not find the air mattress I wanted. I found a man that worked there and showed him the mattress I found on the Walmart website. I showed him it that it said it was in stock. I even gave him the UPC code that came with it. He tried finding it and said it must not be here. I asked him if there was anyway he could look it up in the system to see where it would be and he said there was no way to look it up and he was new here and was still learning. I highly doubt that there was no way to look up where this air mattress was. He just didn't seem to know what to do. I finally decided to get a different air mattress in Walmart and found this same mattress on Amazon.com for $5 less. I know Walmart has a policy that they can price match any item that is found cheaper somewhere else. I went to the cashier and showed her that on Amazon, the price is cheaper. The girl looked at me in a confused way and told me in a condescending tone "yeah... But that's Amazon" I told her that I know Walmart price matches any item found cheaper somewhere else. She said "ok... Well I guess I'll ask my manager". She called him over and I explained the situation to him. He said "of course! Give it to her." He then began to yell at the cashier for not knowing the policy and yelled at her saying that he should take her off the line because she keeps asking him to come over to help her do things she should already know". The manager was very nice to me but once he left, the cashier was very rude and upset with me. She did not help me with my bags and did not say thank you or bye or anything once I finished my transaction. She gave me a mean look. She never even greeted me hello during the beginning of the transaction. This Walmart has TERRIBLE customer service. The employees do not make an effort to help you, do not know how to find things that are confirmed on their website that they are in stock, and do not even know their own store policies such as price matching items. Do not go here! read more

Terrible customer service at night they have one lane open and three self check out lanes with only one taking cash! I waited for over 20 minutes to even be acknowledged about the cash! Will not be back after midnight again! Awful read more

Was able to get all needed items quickly due to the fact they have two self check out areas ! Really appreciate them having the self check out because it allows me to be on and out! This store is always so crowded! read more

This has to be the worst Walmart that I have ever been to. On my first trip there I saw a drug deal go down in the parking lot and another guy trying to break into cars. I got stares the entire time that I was in the store as well. I don't recommend it to anyone. It does seem to have gotten better though since they remodeled it. I don't feel as terrified as I did the first time that I went it. I still don't recommend going to this Walmart once it's dark outside. read more

Terrible experience there almost every time I go but tonight was the worst. There are never enough registers open and tonight the line was backed up into the clothing section! Meanwhile at least 2 employees were doing nothing at all. Hire some workers already!!!! Won't be going back. read more

I decided to try the vision center after reading very positive reviews for the Kirkwood location. It was a great decision. The optometrist was a great guy, fast and dramatically improved my vision from my former prescription. Eye exam and contact prescription for $83 is tough to beat. Definitely would recommend to anyone needing corrective lenses on a tight budget. read more