THEY NEVER ANSWER THE PHONE NOR GIVE GOOD CUSTIE SERVICE! Hectic 3 lines are always super duper slow cause they have a senior citizen working one of the 3 registers and no one helps her... And if that's not bad enough the other two are just as slow it seems they competing "Who can be the slowest?" On September 4th I went to this Walmart waited in an hour long line for my 71 year old mothers groceries with her healthy groceries card that her health insurance gifts to her every month and they claimed that the card had no money on it and we told them NO IT HAS $50.00 then they punched the card in again and the register charged the card for 49.01 and then he called the manager cause there was a problem with the register and she told him he was going to have to cancel the transaction and scan everything again cause I had items that weren't food as well then before scanning anything they checked the cards balance and told me and my mom that there's not enough money on the card to pay for the groceries and they gave it back to us and said we couldn't take our groceries home and that the money would go back on my moms card and sent us home with nothing to eat the manager refused to give us a receipt or a paper signed by her saying we would receive the credit back on the healthy groceries card AND to top it off she was super rude and entitled and seemed like very lazy like she just stands at customer service doing nothing all day and doesn't really contribute to the lines going faster or finding an employee or a few to open up at least 1-2 more lines ITS THE RIVERSIDE WALMART you'd think they would hire more people and make it run more smoothly I've been coming to this WALMART since 2015 and most of the employees aren't willing to help you the right way most are rude af and I'm just sick of Walmart now I used to love Wally's World read more

Walmart Supercenter - Department Stores Near Me - Riverside, California

Lousy customer service. Insufficient number of cash registers open, got lines 8 to 10 deep at all the open registers including self checkout. Typical Riverside, no concept of customer service. read more

HORRIBLE!!!! Hung up on me 10 times!!! not an exaggeration. Got ahold of some girl & she literally told me it's 'none of her business that i'm being hung up on & cannot help me' WHAT???? Customer service can't get someone on the phone for me because it's 'not her business???' literally a joke I hate Walmart so much!!! read more

Absolutely the worst Walmart I've ever been to. Out of stock of everything, all the time. Bottom barrel cashiers. No bags. Store is filthy and most merchandise is broken or battered in some way or another. read more

The bald-bearded supervisor/manager made me uncomfortable. He was speaking to his associates with little respect. They were working the entire time, and he comes over and reprimanded them for having a small conversation. He could've easily asked them to separate and continue working, instead he had a power trip. The ladies were very friendly and helpful. read more

I was assisted by a kind male associate with long dark hair who went out of his way to show me where the utility carts were. It isn't the first time the same young man has helped me. read more

Horrible service! 1/12/22. Waited 20 minutes to get help for alcohol. The people don't give a fuck! Workers are all on their phones pretending to work! If I could give this store negative stars I would read more

Walmart Supercenter - Store was empty - Department Stores Near Me - Riverside, California

lines dont move for shit been here since 3:35 it's currently 8:51 been standing for hours and hours dont come here read more

Walmart Supercenter - straps - Department Stores Near Me - Riverside, California

Laziest associates ever!! If you don't want a job that puts you on the frontlines of customer service, then you should seriously rethink where you're working. read more

Just bought this sunscreen stick. I got home and saw the top was cracked. I pulled the top off to see half the sunscreen missing. It looks like someone dug their fingers into it. I'm so irritated. Now I have to make the 15 mile round trip to take this sh*t back! read more

Walmart Supercenter - Half missing - Department Stores Near Me - Riverside, California

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Writing this review on behalf of my dad because he promised Ana Laura a good review on her customer service. He went two weeks ago to look for some auto parts. He had approached a worker for help, and all she said was he can look online. He obviously was upset and continued to look through the Isles. Then Ana Laura kindly approached him asking if he had found what he was looking for, since he appeared to be struggling to find that auto part. He explained to her what he was looking for and she helped him until he found all parts. He came home telling me he had a good experience and saying how he appreciates workers who truly value the customers. He said: "It's nice to go to Walmart and see that there's someone who cares about customer service and treats you with kindness and respect all the time." Thank you Ana Laura!! read more

Been shopping at this Walmart for 20 years. I admit when it was under construction it sucked badly. But now that it's done it is very nice. Things are organized usually easy to find if I have trouble finding something I have no trouble finding an associate to help me and they take me straight there usually. I love going grocery shopping there. Prices are very reasonable. Food and produce are fresh. I have never had the associates be rude to me ever. And I have return things to Walmart. I have never had a problem with them ever. They will usually give you store credit or money back if you don't have the receipt it will be the lost price they sold it that month. I love this Wal-Mart. read more

Bad customer service Teresa is her name, she totally ignored me when I was trying to get her help.She just walked away and kept on walking away, I had to scream loud to get some help in customer service I think no one wants to do their job there. I see workers in customer service just standing around doing nothing. This happened June 26 or 27 th 2023. read more

This store is so bad they never have enough lines open the employees are very rude they never want to help you out

BEWARE!!! Do not shop here!!! When tin to by a combo wireless key board and mouse got home got the key board, but no mouse. Somebody stole the mouse out of the box. My wife wanted to purchase a Blu-ray wireless DVD play. Asked the staff in the electronics department to verify if it was internet compatibility with are AT&T router, he said yes no problem. Got it home and it has to be hardwired in order to connect. It's not wireless compatible. The people who work there are totally ignorant. Now I have to go back and exchange theses two items. I'm going to dread this. Never again. I'll go to Target next time or Best Buy for my electronics. Plus it's so ghetto shopping in there. I guess that's why my mouse was missing from my purchase. I wish I could give them a negative 5. read more

After ringing the bell to get razors for 20 mins and no show, I left. There was a nearby worker and I said excuse me, she responded "I don't have keys" in a very irritated way, lmao. I then went and got groceries, to later stand in line for close to 30 mins. to pay, lmao again! 18 lanes of cash registers, and only 5 were open with extremely long lines, and extremely slow cashiers... I now ordered my razors on amazon which were actually less expensive, and will never return to this wal mart or other wal marts again, what a joke they are!! read more

It is 11:30am on Wednesday and the line for self checkout is literally around the store ending towards the back where warehouse is. Walmart is not busy whatsoever this is ridiculous. read more

Walmart Supercenter - I'm not even a quarter to the front - Department Stores Near Me - Riverside, California

Instead of letting someone buy all the damn toilet paper why not limit customers on what they can purchase some of us aren't crazy and just need toilet paper and can't even buy one pack! Ridiculous! read more

I understand through COVID but when I get an email for a pick up item & the hours say 8am to 8pm I arrive 7:15pm & there's nobody there employees at cash registers are just looking at me I go to the greeter & they say we're short handed & I see 15 cashiers but you close the whole pick up department probably a total of 2 to 4 people makes no sense I really respect Target Lowe's & Home Depot with there drive up curbside pick up & will do even more business with them over Wally World having good prices doesn't make up for great customer service Quality over Quantity I'm dropping from two stars to 1 because I went again the next day & they closed at 5pm if the sign says 8am to 8pm have 1 worker at least I would give 0 stars because that's the effort of there customer service read more

They are rude and unfriendly. (Period) Maybe not ALL of them but by far, MOST of them. It NEVER fails when I visit this store, there is ALWAYS at least ONE rude employee. Wrong tone, impatiently redirecting and down right RUDE! read more

I knew Riverside was a little "ghetto" but not "let's go to Walmart and steal shaving razors" haha so now Walmart has locked up their razors behind glass, and there is a button that says something along the line of "press for help". Today I got to Walmart only to purchase razors. Got to the item I needed and there were already two people waiting. I pressed the button and the people told me they've been waiting a few minutes already. Ten minutes pass since I got there and pressed the button initially, and no one has come to help. Now there's a group of 4-5 different people who need razors and we attempt to call 3 different employees over but they're all "busy"... I event attempted to call the store (from inside the store) to try to get some one to open the glass and was holding to only get hung up on... after maybe 15-20minutes of waiting, some one shows up with a key... Realistically, it's the closest store to where I am currently living, so I guess it's "convenient" but I rather drive a little further and pay more to shop at a place where they value their customer's time. read more

Aretha in Cosmetics department was super helpful when I was guided there to ask for a BBQ in the next section over. I was looking for service all over and no one would come by and multiple employees just standing and talking. Aretha came and paged again for help to which Paul came and helped me purchase and load up. These two are great. Others need to stop talking and acknowledge customers. read more

I wish that the staff was more friendly and that they would actually care for their customers store is soo dirty customer service is terrible and cashiers seem like they don't want to help. Also it's annoying there's a line to leave store because they check every single person's receipt? read more

I've been calling all day. No one picks up. TERRIBLE customer service!! How could you have a store full associate of associates but can't pick up the phone, wow. read more

OK the service getting alcohol was good and quick the guy was already there. The line was pretty quick which was good but the Cashier was very sloppy. He put my mini pies at bottom of bag then placed the two half gallon of juices on them! I was pissed! And too much trouble to go back in and complain: I would really speculate if that would train the cashiers to pack our goods with the consideration; what if it was there things? Just be intelligent enough to know you don't pack heavy things on top of fragile goods. Common sense.... read more

On March 15 I went to the Walmart on Van Buren when i was checking out I told the cashierJenny not to fill my bags so heavy since I'm older with disability and is hard for me to carry them, well, she continue to fill them up with too much stuff and I tried to removed the bags from her and I said to her, are you stupid! Why can you understand that I can't carry those heavy bags?, then she called the Maneger his name is Deon and he smiled at her, like saying what now we this old lady, I got so mad and said in Spanish, ( the stupidity of people now a days) then the manager said I know what you said and kicked me out of the store telling I was never to come there again. Incredible how the world is today. read more

This place is horrible! The staff SUCKS! Gotta wait an hour and 3 trips to customer service for them to unlock the doors in the underwear department, there was 5 of us waiting. Target from now on! This staff, their supervisors and manager need to be replaced! read more

Be careful ordering from Walmart online. I hadn't ordered in a couple of years . I put my correct address in when I ordered but it got sent to the old address on their website instead of the address I put in . I sent a complaint to wal mart and added my new address to the website . I was told they could do nothing since I put the new address in. I was told it was sent and received (to the OLD address) and it was not their problem and there was nothing the could do. So they got their money , my old address has my products and I have nothing. Don't plan to try Walmart again, they are scandalous . read more

Fuck dude, Valerie on cosmetics sucks, I asked for a price match on a makeup powder and this kid looked like didn't wtf she was doing, told me needed to go to customer service for a price match, haha this kids want money but don't know how to do their jobs and neither education, I explain to her three times what I wanted and not sure if she was high or something but damn gave me attitude saying "yeah I get it" I was like finally is not that hard, anyways ended up paying the price from store because this kid wasted my time read more

Really wish this place knew how to make customers feel welcomed. Cashiers talking to other cashiers while they are ringing up customers and not paying attentionto their guest, they don't acknowledge you except to take your cash. No hello, no did you find everything you were looking for, no welcome to walmart, no smile or eye contact. Everything is always confrontational or make you feel like unwelcomed like you are bother. There was only one manager there that makes you feel appreciated as a customer and his name is Paul. I don't understand why they don't make him the store manager. He sets the example of great customer service. Paul is awesome, he goes out of his way to say hello and tries to help. read more

This Lady put my gift card of 100 dollars it went trough but it said no so she swiped it again and again it still didn't go trough so i paid with cash. So I checked my and it is 14 dollars. Tge transactions were 27 dollars 4 times. So she spente all my money. NEVER GOING THERE AGAIN!!!! read more

Theresa at the Customer Service desk was so helpful and kind!! Super grateful for the good and quick customer service she provided :)

Ms. Cindy at this store customer phone service was excellent & help me find the information I need.

This company is horrible, they treats people like criminals. I received a box of diapers size one, Walmart brand, at my baby shower. I tried to exchange them for a size 2 since my daughter is no longer a size one. Walmart would not let me exchange because I didn't have a receipt when there was a shipping lable shipped from Walmart on the box. Horrible customer service. I recommend never buying a baby shower gift from this company. The manager was rude and treated her employees badly. read more

There money center suck balls it is always down and take a day or two start to work again

I am writing this review in response to the inhumane way store manager Jesse Gonzales and assistant manager Valerie have decided to treat the stray cats in the parking lot. Years ago, under previous manger John, the cat population in the parking lot got out of control; 70+ cats. Cats and kittens running around everywhere, sometimes even getting hit by cars. When the store underwent construction to become a Super Walmart 2-3 years ago, a new manager named Terry came in to oversee all the changes and construction. He allowed a local, non-profit group called TNR Riverside to step-in and help control the cat population size. They spent hundreds of man-hours and thousands of dollars trapping, spaying/neutering, and vaccinating the cats in the parking lot. They found homes for many of the cats, especially the kittens. The ones that could not be adopted (for various reasons) were returned to Walmart and there was an agreement in place to let them live out the remainder of their lives. Feeding stations were discretely installed where the cats could get food and fresh water, all provided by TNR Riverside volunteers (pictures provided are before feeding stations were painted to blend in with the wall). Over the couple of years Terry was store manger, the cat population declined dramatically to approximately 25-30 cats since they were all now spayed/neutered and not reproducing. They are all well-fed, healthy, vaccinated cats happily living out the remainder of their lives. Well, fast forward to recent times when unfortunately Terry left Walmart and was replaced with current manger Jesse Gonzales. Jesse decided to no longer honor the agreement that was made with TNR Riverside to let them take care of the remaining cats. He ordered the tear-down of the feeding stations and will not allow any volunteers to provide food or water for the cats. He is essentially starving the cats, in the hopes that they will just go away. This will not happen because almost every one of the cats were born in that parking lot; it has been their home for 5+ years. The only thing that will happen is that the cats will start eating scraps and leftover food thrown on the ground by customers to survive. They will get sick due to malnutrition, and some will die of dehydration. Jesse Gonzales has refused to talk to anyone from TNR Riverside and will not take any of the repeated phone calls we have made or reply to certified letters. Assistant manager Valerie is doing the same. Shame on you both! Anyone who is an animal lover, please complain to the store or corporate about the situation. Let them know that you would like for the store to let us continue to care for the cats! read more

Walmart Supercenter - Then - Department Stores Near Me - Riverside, California

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To my knowledge the Walmart SuperCenter on Van Buren is the only store currently trying to trap & kill the feral cat colony that has lived there and been cared for, for years, but I was just told that this trap & kill policy is Walmart corporate policy, so I will no longer shop at any Walmart stores, or order anything online from them. I thought it would be difficult to find another grocery store with similar prices but it wasn't at all! I will NOT support cruelty to animals. Shame on you Walmart read more

I'll never shop here again. I'd crawl to target before I'd shop this store. Ten years .. a successful, well managed and well Loved COMMUNITY CAT program.. sponsored and managed by TNR Riverside has been in place. The level of ignorance and lack of compassion by the new management.. Jesse Gonzales.. is astounding. Despite the success of this program he now wants the cats gone. Gone where? This has been their home for ten years! Boycott! read more

Management is advocating trap an kill the cats that out there. Permission was given by previous manager and for the feeding stations that have been destroyed by Jesse. Those stations were allowed by previous manager and cost never came of Wal-Mart budget. Avoid shopping where they think killing animals is ok!!!! read more

If you believe in the humane treatment of cats, as of today you won't want to shop at this store. A volunteer group has been helping with the feral cat population at the Walmart on Van Buren for many years, in fact The Riverside Neighborhood Partnership recognized them at the awards a few years ago. Here's what Keith and Lynn Matthews wrote: "New manager, Jesse Ginzales at Walmart on Van Buren has taken down our three feeders and bared the TNR (Trap, Neuter, Release) feeding people from coming on the property. Lynn & I have spay and neutered 50 to 60 cats over the past 3 years. Stopped the reproduction & built feeders. We could see when people dropped new cats or kittens so we could trap them. People need to let Walmart know that a controlled community holds down the size and cats are healthy. Jesse (Manager) will not even take our calls for a meeting." There is a "vacuum" effective, so when cats are removed, they will be replaced by others. How can we convince Walmart to allow them to continue? Boycott! This couple has done an amazing service for our community by controlling the population and providing humane care using their own time and money. read more