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    Walmart Supercenter

    2.0 (86 reviews)
    Open 6:00 am - 11:00 pm
    Updated over 3 months ago

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    Hood was left messy and dirty

    If I could give 0 stars, I would Yesterday 6/4/2025 we went Walmart store located at 11210 W Airport Blvd, Stafford, TX 77477 to replace my car battery, after getting a failure diagnostic at Firestone. The Service writer greeted us and registered the car informing that Walmart must run their own test before replacing the battery. At our arrival time, there were only 2 cars in services inside the TLS area. After the test was completed ( around 45 min wait) and the failure was confirmed, the services writer gave us a receipt, and told us that the battery was under warranty still and should be replaced at no cost to us. Took the receipt to the cashier who told us we need to go out and sign up the car again, and that the waiting time should be around 3 hours. We asked why we should sign up the car again if it was signed already. He explained that the first write was to do only the test and the second one would be for the battery to be replaced. We called the services writer and asked why we have to sign up the car a second time. The same explained to us that there is no need for that and went to talk to the cashier asking why we were given those instructions, and also if there was anything changed in the system that he was not aware of. The cashier replied, "nothing changed, but I need to get approval from the manager for the battery swap" My husband offered to replace the battery if he were given the tool, but the cashier declined saying that Walmart rules would not allow this and also, if the service is not completed at the TLS station, "they would not be able to honor the battery warranty" ( what would happen then if you take the battery yourself and take it to replace it, warranty would not be honored then?) Another 45 min or more, the manager came just to say that "he will need to see the old battery before he can authorize the change...." The old battery was brought by the service writer after my husband went and explain the situation. More waiting time, since the cashier left for lunch and no one else replaced him until after 30 min later. In my never-ending waiting time there, I learned that there were other costumers waiting for tires change since around 10 am... with the job not completed around 3:30 pm... Another cashier came, who was aware of our situation, because it she was present previously, but played ignoring the situation which we had to explain again. As happened before, she also required the manager "to authorize AGAIN" the battery swap. More time waiting for the manager, who finally came and said he needs to have the new battery labels in order to complete the transaction, something that should be already done, when taking out the battery from the storage to complete the replacement. The new cashier went inside the TLS to my car and took a picture of the battery labels. Once at the registrar again, they asked my husband for his ID.... Since when they ask at Walmart for your ID to change a battery?? The car is registered in their system under his name and phone number, the warranty info is there, what else they would need to complete this simple service and transaction?? When finally, we were able to get the paperwork of the service and to get our car back, my husband checked the battery installment and noticed that the cap that covers an important part to prevent electric shocks, was missing, they also left sort of cloth inside the car as well. A total mess, but mistreatment did not stop there. The mechanic purposely was delaying to give us the car already finished, when he finally came, after my husband asked him why he could not take the car out if was finished and papers given, he came with a very bad mood and temper and slammed the hood of the car so hard that we thought it will be broken. Looking for someone to give our feedback and concerns about the bad quality of the service and attention given, we seek for the Store Manager, no one could tell us if he/she was or not at the store. Then, we meet a Team leader at the floor who gently assisted us calling the Store manager. The store manager asked to be given the complaint details over the phone... After I finished explaining the reason why we want to see him, he said he will be out shortly since he was with an Associate at the moment. We wait for more than 40 min and he never came out. During this waiting time, checked the paper given to us and noticed that the same was not ours!!, it belonged to the costumer waiting for his tires since 10:35 AM !!!!! Which means that they provided another costumer information to us, without even looking at it, but they were so rigorous when they asked for my husband ID to "make sure" it was him the one registered in the system for a simple battery replacement???? Simply ridiculous. After the long wait, we decided to leave, the Team leader meet us again and apologized for the inconvenient and offered further assistance telling us where to complete a survey for this mistreatment.

    Scary place.

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    3 months ago

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    2 years ago

    this walmart has pretty good hours and the size of the store is big but it gets very busy. lines move slow

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    11 years ago

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    5 years ago

    Love going to this location! Staff is very helpful and friendly. Thank you sherry for making my shopping experience great

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    Walmart Supercenter - deptstores - Updated July 2026

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