We're been here multiple times because a family member needed multiple prescription glasses,…read moreprescribed on different dates. Each time the staff was super friendly and super helpful. One pair lost its screw three times. When we went back in they were apologetic and fixed them on the spot, and the third time they didn't want us to keep having problems with those frames, so they offered us the choice of taking the display frames off the display (so we could get the frames instantly, if we didn't mind that other customers had been trying them), or waiting for a brand-new pair to be shipped (which would take more time, but wouldn't have cooties). We appreciated their giving us the option.

Terrible. I was trying to order online and submitted my prescription and did everything I needed to…read moredo. The next day I received an email that my order was canceled. So I called customer service and we filled in the blank that she said was missing. Long story short: this happened three times. Had to call them each time and was given a different reason each time. I was finally told today that I couldn't place my online order because I needed a "segment type" that was only available to obtain at the store. I was trying to use the online coupon as going to the store was costing much more for the glasses I wanted. Online cost was $192. The store quoted me a price of $444. Color me frustrated that it took so long for them to supposedly figure this out. I do not recommend this company.

Friendly staff. Thorough exam and assistance with finding a great frame. I really appreciate their…read moreprofessionalism and attention to detail. Thank you!

Very professional with a nice selection of frames and add-ons. Staff is friendly and informative…read more Highly recommend!

I have been using Vision Works ever since I started working for State University of New York…read moreResearch Foundation. I moved up there to Albany in early 2013. They offer an outstanding vision plan of glasses and eye exam every two years. I generally make sure I get my renewal done in time, but with remote work and all, I postponed it. I have been working remote from my Austin bunker. I found out that my insurance covers out of state vision works and seeing as I really needed an update, I made an appointment. The Mueller office is awesome. The eye doctor is next door which makes it convenient. See my separate review on eye masters. Any ways, I went in last week to get new glasses. I finally opted with the progressive lenses... yes I am getting old. The service provider was outstanding. We needed to figure out my insurance since NY and TX. He was so patient and got it done. In the end I got a great deal on new prescriptions and progressive lenses. I just picked them up today only a week later after my follow up with Dr. Maybury next door. Was so convenient. The glasses are great. Will take some time to adjust to the progressive lenses as I see online. They were very helpful and I am so excited to have a Doctor of Optometry and a lens associate next door. Vision works is the best in my humble opinion.

Excellent, professional and courteous support at this location. The team really goes above and…read morebeyond. Thank you to Paul and Micheal, much appreciated!

Whoa! What an experience! Definitely come here while…read moreplanning on bringing in some gloves and a wagon/heavy duty reusable bag because the carts disappear in seconds of opening and stuff is dusty/dirty. There are blue bins galore here and you have to be the type of person who has the patience to look and doesn't mind spending the time digging through/sorting through a pile of almost nothing. And mismatched items. You will barely ever find the pair to match shoes up- singles in so many bins where do the others go?!? But wow did I find some great finds here! I'm happy with the purchases I made. They don't price each item out, but weigh them out in an empty cart on a scale connected to the register. I can imagine this is a hit or miss type spot based on donations. Some come at your own risk-

Whomever ran this store into the ground should be embarrassed. I'm assuming it is the CEO central…read moreTexas good will, so he can maintain a 7 figure salary while working at a "non profit ". The rotation times have double at this store , so expect to wait up to 2 hours. The majority of that wait time is because the workers are trained to pick out a thing that has a value over $1 USD. Which are to be sold on their auction site. They have to make sure the ceo can maintain that hefty salary . when you do get to see a new rotation the bins are BARREN and full of broken glass, Christmas trees and miscellaneous metal parts. The decline of this store has been so steep, one could assume that it's being operated by none other than DJT. Who else could turn a great outlet store into a world class dumpster fire?

Margarita was so amazingly helpful! I'm from out of town and lost a contact and she helped me right…read moreaway. So polite and friendly!

I love this place they made it so easy to get my prescription and I learned a lot about my eye…read morevision the doctor was amazing

i appreciate the lovely, helpful staff but the restricted hours are NOT customer friendly. we NEED…read morethem open till 1:00/2:00 on Saturdays and till 6:00 on weekdays.

Came here to see if they had new years hours and saw the less than perfect reviews so HAD to stop…read moreto write this. These people rock! If you shop here on the regular you know what I'm talking about. They know their customers and do a great job taking care of us. I have had nothing but love for this store!

This is my store of choice for all my pro-beauty needs. Everyone who works here is helpful and…read moreprofessional! I am always greeted with a friendly "HELLO!" when I come in - no matter how busy they are. I have seen some fun educational events here and Tawny, the manager, is always front and center with new product knowledge I can bring back to my salon! It's always SUPER clean and STOCKED! I have never had a backorder or something that I needed out of stock! ( Hugely helpful!) I enjoy supporting this location, as there is always plenty of parking, centrally located, and there are always great sales and promotions to choose from! HIGHLY RECOMMENDED!!!!!!

This is a comprehensive store for different personal care products. I've been there for hair…read moreproducts. Many high-quality brands are available, in large sizes. This is where you go to find the high-quality brands that the run-of-the-mill stores don't carry. The color section provides a good selection of companies and colors as well. Again, these are high-quality companies not to be found at a general store. Sometimes you can walk in and find discount products--so you never know if it's something you need or possibly realize you want or would like to try. The entrance isn't obvious, and the location is in a business park, so if you go, look for the building with the images of women around it.

Went in and they had a pretty nice selection of things, Koby really hooked it up and gave us some…read moregreat deals on a couple of items. I'd def swing by and get a good deal

Went into for a loan Julian was extremely rude skipped me when I was in line to help some of his…read moreHispanic friends. Koby was outside smoking as usual. I got frustrated and left. Aside from poor customer service store has decent jewelry selection.