The new GM Jennifer helped me swap a battery on Warrenty. They were out of stock but she was able…read moreto upgrade me and I only paid the difference! She was soo friendly and professional. As a local business owner who does tree fencing and gutter work... My dump trailer is my most important tool for the job. Thank you AutoZone for having amazing leadership like Jennifer

Went in and they couldn't honor the ticket price due to the computer having a higher price. Very…read moredisappointed. Manager said you can pay that or you can leave.​

Easy and straight to the point. Parts are reliable and guys there know how to work with youread more

Jorden at location 06867 should be terminated, reprimanded, demoted, transferred for his…read moreunprofessionalism. As an elite member for the last several years I have been to many locations and every single auto parts store that exist I am a regular premium customer to all of them because I buy and sell quite a few cars. Just got a 2011 Acura RDX turbo and needed something very simple as a relay. Advance Auto has one of the best online fitment and purchase to pick up systems in place. Found the part I needed so I decided to just go pick it up. I showed up I tried to buy two of them but they only had one, the guy who rang me up was very professional and polite. Took the part went in the parking lot did not even have it in my possession for 2 minutes and it did not work properly. I then walked back into the store with my receipt I had for 2 minutes. The guy Jorden said that it was the wrong part looked up the correct part and the correct part was four times the price of the one that I purchased. I agreed to pay the extra money since they had it in stock so I was ready to do an exchange. He then looked at me and told me he refuses to exchange it and refuses to give me a refund. At first I thought he was joking but he was not. He refused to exchange or refund it not because of policy but because he told me to my face "you ordered the wrong part" and then he talked trash about the guy that rang me up as if it was his fault. I also have a screenshot that says it's an exact fit for the part that I purchased and then he said that the fitment is always incorrect. I've been buying at advance Auto for years and just relocated to the area and this is the nearest location and very seldom does advance Auto make a mistake on the fitment. I then told Jorden that his response and attitude is unacceptable and I will be complaining. He then said to me "I don't care". So basically advance Auto has this guy named Jorden who doesn't care about customers, who trashes his employees and also talks trash about the online fitment system. In the end I took the part that he refused to refund or exchange which I was willing to buy but due to his attitude I refuse to spend more money with him. Went a mile or so down the road and bought it from another company or I bought an extra one I should say because I needed to purchase two of them. So once I went to the other competitor location (who was actually a lot more professional than this rude jerk Jorden) I put the new part in the car along with the part that he said was my fault that I ordered the wrong part. I am also including a picture of exact fitment because this guy Jorden said it was not exact fit. The end result was I originally purchased the correct part I just needed two of them and they only had one. The main point of this is this guy Jorden is 100% wrong I had the original part as the website stated, the cashier guy was correct and I was correct. The only person here that was actually wrong was Jorden. It seems he doesn't have respect for the company that he works for or his employees or his customers. In addition to this I contacted the corporate complaint as of today it has been a couple of days and I was told I would be contacted by a team leader at this location. I never got a contact from the team leader so even the corporate here or the local location is failing to do their job. I have many friends I've made in advance autos just because I'm a regular and never before has anyone been so unprofessional and ridiculous. I don't really work well with guys that think they know everything and trash everything around them and this seems to be the case. So I'm sure that if corporate decides to respond to this it will be a basic templated response that says I'm sorry you had a bad experience, blah blah but then do nothing about it and let this guy run off their business. Good luck advance Auto with this guy Jorden should you choose to keep this guy on the payroll.

Great Store Manager Dawn! Always works hard and goes above and beyond the call of duty. Fantastic…read morecrew!

Customer service non existent. Employees on the phone right next to me while I was waiting to check…read moreout. Finally left my items on the counter and walked out after waiting way too long.

So I was referred here by AAA, after they attempted to take care of my situation. I was riding on…read morethe original batteries of my 2018 Dodge 2500. I dealt w/ 3 people upon my arrival, I can't recall their names, but the Grandfather of them all, I believe Terrell (dreads) and the manager. They were all very courteous, professional, knowledgable. Kept me informed, educated me and was a pleasant afternoon on a day I didn't want to get new batteries but had to. These guys are awesome, if you ever need anything in their helm the are top notch. Wish I lived closer to them, 3 hours south I'd refer EVERYONE there for their service, esp when today customer service seems to go waste side. These guys are top notch!

This place talked me into buying a crazy expensive jumper pack to jump start a car. I have had…read moreinterstate tenders and maintainers since the early 90s and since technology has changed so much I thought this would be a good idea. After all they stamp their name in big bold letters on everything they make, so why would they make junk with their name on it? Turns out it's cheap Chinese junk and won't hold a charge after 3 months of use. Called the store back and I was told they quit carrying the enterprise jumper packs and had switched to a different brand called NOGO because theirs aren't as good. I talked to the person for another 20 min and he said they can return it for a store credit towards another one. Ok I'm down for that I said and they ordered another one. I told them I would cover the difference if they would order the bigger heavier duty one since this one crapped out so easily. 2 days later called back and of course the story changed. Now the guy said the store manager wouldn't let him return it without the original receipt. The receipt printed on thermal paper that was no longer legible since it was left in the car. I asked why because they were able to easily look up and see the sale recorded in the computer. He said it's because his manager said no and that was the last word. Well manager let me tell you that when you put your own company name on a product that does a few months later and don't stand behind it the last word gets stamped on the internet. Along with your poor customer service.

As a previous reviewer mentioned, out of the various auto parts stores around, this Napa Auto Parts…read morestands in a league of its own. I was on the hunt for parts to complete a fuel line fabrication on my project car. After several stops and time wasted, an employee at a competing store mentioned that North Lamar NAPA is the place to go. So off I went. Admittedly, every time I walked into the other auto parts stores, the employee's looked lost, even prior to my parts inquiry. One employee at a competing store, walked me over to the fuel filter section after I specifically asked for brass fuel line fittings, he had no clue what I was requesting. I guess all he understood was "fuel". Upon walking into this NAPA store, I immediately thought to myself finally, I have found home. This place was spot on. Several parts on display, large stock in the back and upstairs, and the employees looked like they were on their game. After a brief explanation of what I was attempting to fabricate, the employee searched for the fittings and we were able to piece together parts for my fuel line with success. This location has become my go to auto parts store, without fail.

Thank you Joey and Napa Auto parts at 10101 North Lamar! I woke up this morning to find my back…read moreleft window would not roll up. My daughter and I were supposed to head to San Antonio to celebrate a friend's birthday. I found a gentleman who diagnosed the problem (broken regulator) but said I needed to find the part. Joey was at the third auto parts store I stopped at. I explained my dilemma and he asked if he could take a look at it. He was tenacious and didn't stop until he had physically pulled the window up and in place, and taped securely. I tried to pay him for his services but he refused. Joey you made a difference for me and my family today. Thank you!!!! Please shop here for all your auto part needs! -sincerely Aimee Ash

I've done business with most every transmission shop in and around the Austin area and have sent…read morenumerous customers to Jake to take care of for me, not one have i heard anything but praises about the quality of work and pricing. Recently had a transmission built buy Jake because 1, it's my son's truck and 2, I know jake doesn't cut corners. not a better feeling in the world knowing that my kid's transmission was built by the best in Austin Thanks Jake!!

**they've moved 6820 Guadalupe St** No one likes car…read moretroubles but especially when you're out of town! My car overheated on my drive from Houston to Austin over a weekend *groans* which meant I was basically stuck until I could get it to a shop. Bright and early Monday morning I showed up at Carter's and Jake, the owner took great care of me. They worked as diligently and efficiently as they could and gave me updates all the way. I was able to get my car back fairly quickly and assured that I'd make it back to Houston safely, and I did! Wills was also so reassuring and kind at my time of pick up. Made me feel real confident that my car was road-ready

This place is awesome. They have been able to fix 2 flat tires for me. Both times I drove right up…read moreand they got me in right away. They are friendly, knowledgeable and charge really fair prices. Go here !!

i had a nail in my new tire. when i arrived i got seen right away for a patch. the owner and i had…read morea fun funny conversation. time passes fast when you have a good conversation. the owner forgot to charge me until i brought up " how much do i owe you?" we both laughed about it and i was on my way afterwards. good service comes a long way and i will be back when i need tires for my vehicles because of this. been here 2 times and so far, i always have a good conversation.

I came in to get oil change. They guys were very nice and very helpful. My oil change was quick and…read moreI even replaced my air filter. Definitely would recommend this location! Thank you Tayrell,Jordon,and Antonio for all the help!

Jordan and Carlos were very professional and friendly when they serviced my car for oil. I have a…read morelittle oil leak and they printed off an option for them to fix it- no pressure. I mentioned that my windshield wiper fluid was not flowing at all - and for free they all stopped and tried to fix it for me. As a woman I appreciate kind and helpful men when I need work on my car.