The eye exam was great very thorough' but I should have taken my prescription somewhere else. I…read morehave been waiting a month now for my glasses, and they were pretty expensive. The cost is not my complaint the wait is, I've called got no call back, I've talked to someone there, the one time I got a person and not voicemail, and he told me he doesn't see an order for my glasses. This makes no sense and I'm fed up If after this I go back to this place it will only be for the exam, I'll get my glasses somewhere else.`+++

Had an eye appointment yesterday because of the medication I'm on I have to get my eyes checked due…read morethe fact it could cause damage if I'm on it for a long time. This is the best eye doctor I've ever ever had in my life. He took his time and explained everything to me. I felt like I was getting a physical from my family doctor. I let him know how impressed and how appreciative I was. He started dancing. . Love the staff as well Dr. Matthew Cellar thank you for my AWESOME visit LeRunda King

Doctor was great, a couple weird things had happened other than that not terrible. I got my eye…read moreexam done pretty quickly though!

My experience there was the best I've had in picking out new glasses Isabell helped me find new…read moreframes and even pointed me to a location where i can get my old favorite frames fixed. She was incredible helpful and accommodating to my frame preferences and helped me find frames that i love. And Jaiden was so helpful with my pre-exam process and really set a professional and welcoming tone for my entire exam experience.

Angie at Eyemart Express in Reynoldsburg is always so patient and kind. After a negative experience…read moreat a competitor, I returned to Eyemart and Angie assisted me in finding glasses that worked for me. The cost for two pairs of glasses was what I would have paid for one pair at the competition's store.

Only basic glasses you can get same day. Be careful of the…read moresales sharks. Will stop asking you what upgrades you want.. and will start telling you it's what you're getting with no good explanation as to why. somehow spent $200 a pair when the tag price was $60. I could read every sales tactic and would say no 5 times but would be bombarded with more information that didn't make sense to me. made to wait extended periods of time while sales person stared at the screen or wandered around the store. Sleazy tactics. At that point you'll just want out of that prison and they'll add whatever charges they want. "I added the insurance" oh really because it says they already come with insurance? But sure, add it without asking me. (I read the receipt in the end, was only flashes the screen while sitting there before being told the total.) When I came back for pickup the sale shark ran out the door while I was waiting for a few minutes to pickup my glasses. I verbally announced that "you would think they would want to help me pick up my glasses seeing me standing here and just having sold them to me." I made your commission check bigger but you couldn't acknowledge me AT ALL after making your sales. "Oh she's already clocked out" but was she 5 minutes ago when I got Here? Maybe I'm being over dramatic but all around I didn't feel comfortable in this store. go try on in the store then order online, skip the fees of the middle man.

great experience! Dr Dye is personable and knowledgeable. His staff is very helpful with picking…read moreout glasses.

Dr. dye is great! I did not have to wait for my appointment time and he and the staff were fast and…read morealso comprehensive. I feel like prices are fair and comparable.

The customer service is outstanding. I have been coming here for over 5 years and am always…read moreimpressed with the selection of eyeglass's. The doctor is both friendly and thorough. Will continue returning in the future.

I really enjoyed going to this eye Doctor. It was my first time and I really really enjoyed how…read moredelicious it smells in there. The customer service is fabulous. And I love the variety they have. I've gotten two pairs from there and I will continue to go there to get more. I really enjoy walking in there knowing they care about what I'm talking about and they even gave me a discount the 2nd time I went to get my other pair of eye glasses. Thank you.

I needed new glasses was greeted by the receptionist, got my exam the Eye Dr. Was very thorough and…read moreknowledgeable, and then purchased my glasses. I thought the process was quick, easy and affordable in price.

Very fast and accurate! Front desk staff was brilliant (maryanne and friend)…read more this is much cheaper than my family eye doctor! 10/10 recommending to my whole family

I've been with JCPenny Optical for ten years and I'll keep going back. The medical professionals…read moreand customer assistants are top notch skilled, knowledgable and trustworthy. 10 out of 10! Thank you!

I went to the office four times in an attempt to get a contact lens prescription. The first time…read morewas my eye examination and the other three were for fittings. For those three fitting visits I left each time with a new trial pair because I was still unable to see. I called a few weeks later to explain that I was moving and would no longer be able to wait and that I would like a refund because I was walking away without a prescription. Kimberly and the other individual (male) were very kind when I came in for my fifth time and wanted to help me but their hands were tied as Dr. Harris was the only one who would be able to provide me with a refund. Dr. Harris asked me to come sit for another examination and I explained to her that I would like a refund because I would be unable to come back for another fitting or examination to see if the contacts were the correct prescription. She told me I could not get a refund because services were provided. I explained to her that I was walking away without a prescription and she offered me an eye glass prescription. I declined because I was unable to see from the prescriptions she had written for me and I had received four examinations at this point. She stated that it was my fault I would not have a prescription because I refused to come back in. She also told me that it was my fault because I was not compliant and did not return this 5th time with my contacts in my eyes. She refused my refund and left me with an eyeglass prescription that contained the date of my initial appointment on it. My initial appointment was on 05/01/2021 and the fifth and final visit where I explained to her that I could wait no longer was on 07/08/2021. I have been to this physician previously in 2016 and did not have any issues.

I found the staff to be polite in both my visit and my sons'. They did not try to up sell me on any…read moreextras, however I wanted all the extras! My insurance is supposed to cover everything from vision works minus a co-pay and the test. However when I dug deep into my plan it doesn't cover everything if you have eyesight as terrible as mine! I have a couple of gripes yes, first being they told my son he has scarring on his eyes but the eye doctor was busy with another patient and couldn't answer any questions we had, they said they would get the information and call us with it. Never got that call, will find out in about a year I guess. I have a strong prescription, +5.25 and +5.50 (legally blind in my right eye no matter the prescription and yes she did humor me by writing a prescription for this eye instead of a filler lens) I hadn't seen an eye doctor in many many years and had been wearing +4.00 readers but they just weren't helping that well anymore... I do see much better than before, but still can't read license plates on cars in the next lane.. Still have to be closer to billboards to read them, even with bi-focals reading fine print is practically impossible!

There is a man who works at this store who, unfortunately, completely ruined my experience. He is…read morethe only man I have seen working there, and he is the person who helps you find your glasses, goes over pricing, and does the fitting after you see the doctor. I did have some issues with my insurance, but part of the confusion was because my workplace insurance does not always populate correctly. It is through VSP, but my employer also does not provide full coverage for the lenses. I explained this to him, but he told me I was wrong. He eventually called VSP and found out that I was actually correct. I understand that you have to cross-check your resources because you cannot always take a customer's word for it, so I was willing to let that go. The bigger issue was how he handled the pricing and my concerns about affordability. I have very poor vision. I am extremely farsighted and have astigmatism in my right eye. Unfortunately, I do not have the money to spend $300 out of pocket on glasses WITH insurance. When I tried to explain that I needed something affordable, he went through all of the benefits and price breakdowns and explained how the total got to $300. I understood the explanation, but my point was that I simply could not afford $300. I started removing things I didn't need and told him I didn't need all the fancy options. I just wanted the basics so I could leave with glasses I could afford. When we got to the high-index lenses, he told me that I needed them and that I could not remove them. They were an additional $115. I told him I wanted the standard lenses instead. He said the standard lenses would not be as flat and that my glasses would be thicker. I understand that, but I was willing to accept thicker lenses because affordability was more important to me. The next issue was the anti-glare protection. He told me I needed it because of my astigmatism. I understand that it may be beneficial, but again, I was trying to stay within my budget, so I declined it. That's when he said, **"You know, if you drive around at night with your vision like that, you might kill someone."** HUH?! I genuinely could not believe he said that. There are ways to explain the importance of an optical feature without making a customer feel irresponsible or threatening them with the possibility of killing someone. At that point, I was completely fed up. This also wasn't the only uncomfortable comment. He made a comment about the Vogue glasses I was already wearing and said that I had probably paid good money for them. I told him that my parents had paid for them. The entire interaction just felt rude and inconsiderate, both in the way he spoke to me and in his body language. I did have to return to pick up my glasses, and he did adjust them. However, they are still lopsided and the hinges are loose. I told him twice, and neither time was the issue actually fixed. I am not sure if he simply didn't like me, but either way, I will be going to another location to have them properly adjusted. Now, enough about him because I do want to mention the positives. The doctor was quick and thorough, and her assistant was AWESOME! I genuinely wish I had more positive things to say about the overall experience because the doctor and her assistant were great. For reference, my total out-of-pocket cost with insurance was $197, which included the contact lens fitting, 1 pair of monthly contact trials, glasses exam, and the cost of the glasses. I also did the retinal scan, which was an additional $30. Overall, I would recommend seeing the doctor and her assistant, but based on my experience, I will be going to a different location in the future.