Update from two years ago, have to say I wish I would have found Lenscrafters and Dr. Mason when my…read morekids were younger. They have a great professional yet friendly and low pressure sales environment. Have brought our family business here. Also have to called out Eltjon S, who does an amazing job on the Lenscrafters Sales side. He has great advice, super helpful with fit, selection and production selection. Also helped us with and old pair of glasses that were not fitting correctly. Thanks Eltjon. Thanks Lenscrafters and Dr. Mason. Highly recommend using this location.

I stopped in to have my mother's eyeglasses adjusted, and Sarah was incredibly sweet and helpful…read more She took care of my mom right away and treated her with such care and kindness. We truly appreciated the excellent customer service and warm experience. Thanks Sarah and Lens Crafters!

Purchased $400.00 Kate Spade glasses Oct 2024. Never a big fan of the glasses thought they would…read moregrow on me. Glasses became cloudy and could never keep them clean. Finally got around to going back with glasses simply asking they remove the anti glare and buff my lenses. Was told sorry been more than a year buy a new pair nothing we can do for you. Well these are glorified 400.00 reading glasses and the response in my opinion for a local eye doctor was pretty pathetic. I always try to shop local instead of big box but in this case big box out shined. Went to Americas Best. cleaned up Pickerington eyecare glasses for free. Still cloudy but buffed out the scuff for me. Will never use or refer to anyone ever again.

Completed my annual eye exam. Their staff is full of energy and smiles. It was a delightful…read moreexperience! Covid precautions: Face mask is required and they check temperatures during check-in. Waiting area: Clean. Organized. Cozy. Properly spaced for social distancing. Waited for about 3 minutes after check-in to be seen (mind you, I was also about 5 minutes late to my appointment - never underestimate Pickerington traffic!) Pre-exam imaging: normal exam (including the air in eye part). During this exam, I could overhear their team being extremely patient with a kiddo who was scared of the machines. I was impressed to hear the methods they used to calm the kiddo, build trust, and help the kiddos through their exam. I would say this place is kid friendly and they give lollipops post exam! With doctor: Dr. Pipo had a booming personality. He was energetic, kind, and really reviewed my case prior to examining me further. You know when docs ask "which is better? One or two?" And you can't tell the difference? He actually explained what the differences were while determining which corrections were needed for my eyes. Post exam: Laura (specialist) helped me with selecting my glasses. I told her the style I typically like and she brought ~10 pairs to try (which all met my preference along with a few fun frames). She helped me narrow the frames down and was extremely patient with me. 30-mins later, I picked the frames that we both agreed- totally matched me and my personality. After selecting the frames she helped me to assess the appropriate additions to make for my lenses and explain insurance coverage. Jessica (front desk) helped me with selecting the appropriate contacts covered by insurance. Overall- Fantastic staff. Fantastic facility. I look forward to meeting my new frames and going back again for my annual in 2022.

I've had Dr. Bennett as my optometrist for about 4 years now, and she's been great! They really can…read moreaccommodate all kinds of glasses types here.

The doctors are great, but that's about it. Frames are a bit overpriced, and some of the staff are…read morekinda rude and loud, wouldn't buy from them.

I have gone to Eyecare Associates for 10+ years, I would not fo anywhere else. Dr. Pasquinelli and…read morethe staff are amazing. I have very bad vision and would not trust anyone else to take care of my eyes.

The care taken to help with adjustment and later a replacement was wonderful. Thank you, ladies.read more

The staff at Vision One are so helpful! I brought in an outside prescription because they had a…read morebetter selection of frames than my regular optometrist. Suzie spent a lot of time with me, suggesting frames that might work, and telling me when a particular choice was unflattering. After I picked up the glasses, I kept seeing double and my eyes never adjusted. I took them back in and they checked my prescription and also my old glasses, and Dr. Beals also checked everything even though she didn't write the prescription. It turned out there was a mistake in the prescription so I had to go back to my optometrist to get it changed. When the new glasses came in, Dr. Beals and the staff checked them again and made sure they were right. All at no extra charge! I highly recommend Vision One for their individualized attention and commitment to getting it right.

Friendly, professional and great customer service! I am a…read morefrequent business traveler and often have to posess back up plans while on the road, this week my contacts were damaged and I needed a new pair for the duration of my Ohio travels. This team was courteous and helpful in replacing contacts. Next time I am in Ohio and need to buy new glasses or contacts, I would come back here.

The Town Street Clarkston eye care was my doctor for the last 30 years. After my yearly appointment…read morein January they ordered me new contacts at $200. After trying them I decided to see a cateract Dr I was told that I needed surgery in both eyes. When I tried to return the contacts they refused saying it was their POLICY to not accept them after 3 months. The package says that they are good until 2031 I'm out $200! They keep asking me for a $10.00 amount my insurence didn't cover! VERY POOR SERVICE

I've been coming to RiverView Eye Associates for more than 30 years. At first I wondered how going…read morecorporate might effect them. I didn't notice right away, but what I did see isn't good and after multiple occurrences I have to assume corporate is driving some inscrutable practices. WATCH YOUR RECEIPTS! On 3 occasions they have added a supposedly optional EYEWARE PROTECTION charge and never explained what it is or how to use it. We always decline it. We usually pay for our glasses out of our FSA account. When they stick on this protection it gets rejected by our FSA account and it causes our account to get frozen until we send a check to the account management to cover that charge. They have done this to us twice. This time after losing a pair of reading glasses I called and asked for replacements. I asked for exactly what I had on my previous visit. After not hearing for 3 weeks, I called and was told they weren't in yet and they would call me. They called me 20 minutes later saying, "They just came in today" I went and picked them up. I told the I was using my FSA card. When I got home I saw a $30 charge for the supposedly optional coverage that they didn't tell me they added, despite me telling them to duplicate my previous order which didn't have it. We have told them repeatedly the problem is causes so I didn't think to look till I got home, Fortunately they did void the entire bill and re-enter without the additional charge by phone. I'll see how this works out.

My hubby and I switched to Southwest Eyecare from our optometrist about two years ago. These guys…read moreare open on Saturdays!!!! It's such a rare treat when it comes to optometrists. For once a medical appointment that I don't have to deal with during working hours!! I have to say, the minute we started going to this business, it was like a breath of fresh air. No pressure from Dr. Hartig on wanting me to purchase bifocals or progressives (although I know they would be beneficial but I've been refusing to commit). He simply tells me he fully supports my decision, regardless. He is always so kind and personable, and gives me sound advice along with some interesting educational trivia about my eyeballs. The prices here are also so much better than our old optometrist. There are perks at this location that I am told are included in our insurance, but at our old spot they were charging us extra. The selection in eyeglasses is quite grand as well. The staff are very helpful (and honest when giving their opinions on frames, which is much appreciated). We have no plans to go anywhere else for our vision needs!

I'm really disappointed in this practice. I have been a happy patient for about 10 years, along…read morewith my kids. I Needed measurements recently for safety glasses. Something they had in their computer. My most recent pair of glasses are less than a year old. They wanted to charge me $15 to just print it off for me. The office manager was rude. Patient loyalty obviously means nothing. I could understand if I wasn't a patient or it had been several years since I had gotten glasses. They have lost my family's business.

I moved here month and the half ago, and been doing some serious research trying to find a good eye…read moreDoctor Found EyeShop Optical close to where I lived, decided to give them a tried This is located with other businesses, so there is a huge parking lot, so parking isn't an issue. Walking in, immediately Cam (staff) say "Hi", feels very welcoming, Amanda (staff) not serving me but also say Hi Since it was my first time, Cam likes to get some information from me regarding for my past history, took about 20-25 minutes He carefully explained everything to me, I feel comfortable enough to asked him anything, since I just moved here, I already spent so much for moving, so I wanted to make sure the cost of everything is within my budget. Cam was super nice, unlike some other businesses staffs, you tell them you have a budget and they like nah...no, you not spending money here, move on. You know what I mean? But not here. Met with Dr. Cynthia, very nice lady, she explained to me every details about my eyes, and what I need. Once again I feel very comfortable ask her any questions I had in mind. After the visited, I went out and pick out the frame I like, they have to order it for me. Now I don't know how Columbus work, they told me it will take a week and the half. I'm like wa???? Week and the half? Where is it coming from? Cam (staff) told me is from Cincinnati. That's it??? Week and the half?? ‍ I'm from the cities, when I needed my glasses, I can have it latest by tomorrow, I guess I'm in a small town now, I have to wait. Cam told me he always tell people week and the half, just incase, but normally only take a week, but stillllllllllll....a week is a long time. lol A week goes by, and they sent me the wrong frame. Seriously? Now I have to wait for another week...OMG! This taken forever...well to me is forever. I'm from NYC, we like to do things quick But, you all may wonder why, since I ran into some issues, why am I still giving them 5 stars. I'll tell you, Dr. Cynthia, Cam, Amanda and Dana, they all super nice people, and they care, service is 5/5 We all can easily find an Eye Doctor offices, probably one just around your corner, but not easy to find someone that care. As long as I lives in Columbus, this is my to go office

If you call for an appointment, and they ask for your insurance information, don't bother giving it…read moreto them because they don't check if they accept it until you show up at the appointment! Then they check and tell you they don't accept your insurance. Wasted a week for that nonsense. Why take information that you don't use?