I normally don't give negative reviews however I feel as though I was treated unfairly. Great…read moreservice with the eye exams but was not happy with my purchase of new "progressive " glasses. No one explained "progressive " to me or how they worked. I was told to wear them for awhile and see if I could get used to them and if I couldn't, to bring them back and they could make an adjustment. We'll, I tried and couldn't get us to them so when I took them back, they told me there would be additional charges to make a change. My glasses were over $700 and I refused to pay additional money! So I gave the glasses back to them and was charged $40 for a "restocking fee ". That's crazy!!!! All they were going to do is discard the lens and sell the frames again! I will never go back to Eye Care Center!!!!​

Took my appointment and then cancelled on me. I advised I wont be rebooking with them and when…read moretrying to book with another provider a wek later, they still had a hold on my insurance. I called and left messages 4 times and they never corrected the situation or called me back. I had to eventually call VSP directly to get them removed. Very unprofessional.

After a paid exam next door, at eye center, they wouldn't give me my pupil distance. They sent me…read morenext door to get glasses with my new prescription. The pupil distance shoulld be on your prescription or be provided on your exam. It was not. This is a test done and measured during your eye glass exam. They said they didn't do that which is done at every place that performs eye exams. They said to go next door to lens crafters and they could get it to me. Lens crafters workers says they do measure it but would only give me my measurements if I was going to buy glasses from them and at check out. This Lens crafters also doesnt take insurance for frames, so get ready to pay $$$ a lot for a limited selection.

Doctor was very professional and thorough. Staff incredibly helpful and polite. Eyewear nice…read morequality.

the service and appointment went great and the selection of sunglasses and price was relatively…read moregood.

Here's my experience at this place. I work many hours during week and most times work through my…read morelunch hour. I was finally able to go an eye doctor for a new prescription that was close to my work, which is out of town. Unfortunately I did not have time to choose frames and lenses. I now have a day off which falls on a weekend and most eyecare centers are closed. Bummer. Totally get that. It will be a while before I am able to go back to eye doctor due to my schedule. I thought about doing online ordering, but I need my PD(Pulilary Distance) measurement which I did not get. I then think oh..lenns Crafters is open weekends but it's 45 minutes away. Think... think..oh Walmart has a vision center and is open on a Saturday..great!! I walk in and ask if they perhaps accept my insurance.. they gladly responded with a yes. So after 5 minutes I found the frames I liked. I go back to old guy who greeted me. He tells me to have a seat and is about to to open computer screen when I say..I have my own prescription....he suddenly says....Oh I forgot your insurance is down(not them walmart) at the moment so we can't process that. I'm sorry. Soon as he realized they wouldn't get money from the eye exam he came up with that excuse. I could read he's body language as he had his arms crossed in displeasure. I am in retail/ customer service and have patience thanks to training and years of experience. Any other person would have flipped out on them for pulling this BS. To confirm my suspicion I called my insurance provider and said they are not down. They are up and running ready to give authorization for any requests. Come on Wal-Mart. I had also asked if he could do a Pulilary Distance Measurement, and said I'll pay for it..straight up said no..you have to go to the place you did your eye exam. I am very disappointed in your customer service. I do not recommend this place. Best go to a real and professional Eyecare facility. I wouldn't mind paying extra for that.

Since I had my eye exam with Jackson Eye Care also located in Sam's Club, I went ahead and chose my…read morenew prescription glasses here. The associate was quite cordial with good advice for frames and a correct fitting, etc. My new glasses were ready in about a week. While driving that night, I noticed a problem with the glasses, as I was getting a prism from bright light sources, such as oncoming car headlights. On my next available day I went back and mentioned the problem. The associate gave the glasses a thorough cleaning as he thought some film may have not been removed properly. This did not correct the problem. On my next trip the associate ordered a new pair of glasses for me. They were delivered quickly and whatever caused the prism was corrected in the new pair. I was impressed with how professional the associate was and was confident that he would make sure this problem was correctied asap and to my total satisfaction.

My fiance and I came in here just to try stuff on and ended up both leaving with a pair. The…read moreservice here was incredible and so so friendly! I left so happy just with the staff that I wanted to go back and get her name but we were already on the way out of the mall. Definitely go! They will help you find an amazing pair and help you with cost.

Just bought my first pair of "real" sunglasses from the Sunglass Hut in Cary. Irwin was so…read moreincredibly helpful, polite, and knowledgeable. I definitely recommend!

My ophthalmologist recommended Family Optical for glasses after cataract surgery. Glasses are…read morecovered by Medicare after surgery but they only cover basis glasses and lenses. Despite the fact that I was paying only a small amount the service was better than what I have received at places where I have spent hundreds of dollars. Such a pleasure to support a local business.

My mom broke the frame of her glasses and we went to Family Optical. Heather was great and…read moresuggested we go to Samantha's to have them solder for the short term. We then returned to have the lens put back in and adjusted. Heather then took the time to find the same frames (which my mom loves) and order them for my mom. Neither place charged us for the repairs!! Will definitely be going back!!! Friendly and very helpful!

Very thorough, personable eye exam from Dr. Ryan Beyer. Dr. Beyer is sincerely committed to…read moreoptimizing a patient's vision.

Why on earth does this place have bad reviews??? I have been seeing Dr Beyer for years, he's…read moreabsolutely my FAVORITE. I feel like with him is different, I'm not just a patient who gets scooted in and out. It's such a breath of fresh air when a doctor genuinely cares about you, what you have to say, and adresses any and all concerns that you have. He's patient and kind. My friends all go see him too. He lets me know about when contacts are on sale with rebates. And goes the extra mile above and beyond, every. single. time. Do your research ahead of time if you need to, to make sure your insurance covers the visit. I don't understand when people trash a place but they don't do any research themselves and then complain about it. To address complaints on staff- their staff is amazing. I've been coming here for years and have seen staff change and every single time, they're all very respectful, polite, and professional. I came in today for my yearly visit, and one of the staff was amazing with kids that came in for a glasses fitting. They have amazing reviews on Google and every other platform really. So if you're wondering about this place or not, ask for Dr Beyer. You will not regret it.

It's the second time I've had an eye exam there and selected eyeglasses. Everyone was nice enough…read moreand pleasant to work with. It's kind of hard to get excited overnight exam so it is what it is but the staff is friendly. The optician, who I've worked with for the second time, was also helpful and friendly.

I recently purchased glasses at BJ's Optical and had a great experience. I worked with Brad, who is…read morethe Optical Manager. I gave him my newest prescrition and ordered a pair of regular glasses and a pair of sunglasses. They arrived at different times because they were from different manufacturers. Brad had advised me that would probably happen and gave me the option of picking them up as they came in or waiting to do it at the same time. I chose to get them as they came in. The regular glasses arrived first and I went in to pick them up. I didn't see too well with the new glasses but wanted to wait to see if I could adjust to them. Brad also told me that my sunglasses had arrived but there was something wrong with them so he had to send them back. After wearing the new glasses for a week, I couldn't seem to adjust and called my eye doctor. I was re-tested and found that they had given me a much stronger prescription than I really needed. I took the glasses back to Brad, along with the new prescription and he sent the glasses (along with the sunglasses that had just arrived after being replaced) back for new lenses at no charge. Brad handled everything very professionally and was very kind. I won't hesitate to go back there when I need another pair.