Takes a long time to get an appointment. They're unable to email information, only fax. I won't…read morebe going back. Just too much hassle.

I called to schedule my son an appointment and was told they had an opening on Sat. March 08 at…read more1pm, come to find out, they aren't even open on Saturdays. Is that some crazy shit or what? Mean girls are out!!

Initially brought my daughter there for a new pair of glasses. After she decided on her pair we sat…read moredown with an associate to determine her bi focal width and we basically told the associate that we wanted it to be placed at the same width as her glasses she had on. For some reason the associate didn't think that line was appropriate ( it s been that way for almost 10 years) and decided to adjust the line to a higher width. After about a week from receiving her glasses my daughter complained of headaches and that she was having trouble seeing clearly so we figured it was because of the bifocal width and took them back . When we took them back the associate (who I found out was the GM of the store was very defensive and rude when I tried to explain the issue and how we felt it should be corrected. She even let out a loud huff as I was talking as if we were a problem for her to assist us. The other issue I have , and it wasn't just me who felt this way was that the associate who sits at the counter greeting and assisting customers when you walk in also seemed to have an ongoing attitude and the was very unsanitary as she walked out (after asking numerous customers if they had light) and preceded to just step outside the door to smoke but the disturbing part was that when she came back in never even washed her hands or used hand sanitizer! Fast forward to today 06/27/26 1100, my two daughters and stopped by to pick up the glasses and I purposely stayed in the car. When my daughters came out with the adjusted glasses they mentioned how rude that this same lady that sits at the front counter was! I spent $255 out of pocket for glasses to be made to feel like we were a "bother" to some of the staff there. This location Probably needs a purge of some of these staff members as they have no clue of what customer service means. And where their salaries derive from. I'm also going to reach out to corporate as well

My kiddo had an appointment here and the good part is that we had a red-haired gentleman technician…read morewho did the puff-of-air eye test, and a technician named Leslie who were both fantastic. They were both friendly and helpful and wonderful. Unfortunately, pretty much everything else was very disappointing. We walked in and there was a young mother there with one child getting an eye exam, and another one who was on the spectrum. As my kiddo and I were getting checked in, the lady at the desk continues her conversation with the others about how the mother needs to manage her child, and how she wants to punch the child but she knows she would go to jail. As a customer, I was disgusted that she would be bad mouthing another customer in front of us. As the mother of another autistic child, I found it DEPLORABLE that she was expressing her desire to assault a handicapped 6 year old. I KNOW that she was not going to follow through and was just venting, but trashing a handicapped child is just low. And I will also add that a whole lot of the problem could have been... moved along... if their new eye exam system weren't such a mess. They have transitioned in the year since we were there last, to an online appointment. The in-house tech does what she does, and then you wait FOREVER for a doctor to initiate a FaceTime call to do the exam. Our appointment took 1 hour and 50 minutes, and the majority of that was spent waiting for the call. Instead of opting for high-end equipment for remote eye exams, maybe hire a doctor to actually show up and move the line along? I also have to say that it is somewhat annoying that their pricing is really a mess. Huge signs everywhere: "Two pairs of glasses with eye exams, $89.99!" And the fine print is that the $79.99 frames are what is included, you pay more for higher-priced frames. So we picked out two pairs of $79.99 frames, but apparently that is the BLUE $79.99 frames, the GREEN $79.99 frames would be $150, so if you get a green pair and a blue pair of $80 frames, it costs $130ish... confused? Yes, me too. But I would be able to deal with the slow wait times, and the weird pricing, but the unprofessional threats about someone barely in elementary school absolutely turned my stomach.

I take my daughter here all the time , it's way better then our old eye doctor as we dnt gotta wait…read more2 weeks to get her glasses . I've alrdy reviewed this place once but I wanted to give a shout out to the employee Terrika D.. the wait is always an hour or so cuz this place is BUSY, and never enough employees at the tables .. but today we were in and out with two pairs of glasses in an hour .. Terrika was super helpful and pleasant . She got us in and out and my daughter loves her glasses . .thanks again girl

They were very helpful in helping with finding glasses but they are a little pricey. Safely my…read moreinsurance did not give the coverage that I needed to purchase glasses.

Great, Great and Great . I've been a returning customer for 4 years maybe five now. I've had…read moreseveral frames that I wanted my prescription put in and they did a great job. Also purchased a pair of frames I purchased from them on site. Friendly Staff and very knowledgeable. K. Hicks

Was able to pick out 2 pair of glasses for my teenage daughter with ease and fair prices.read more

I know for a fact that if I was 30 minutes late for my appointment that I would not have been seen…read more To keep a person waiting in a freezing cold room waiting for 30 mins to be seen is ridiculous and beyond inconsiderate of someone else's time. Time that I took off from my job. And 30 minutes is when I walked out, I don't know when the doctor actually came in. @VEI in Prince George or better yet Dr. Wyman... do better!!

The best in the area!I have been to a many different locations for my eyes but not kidding this is…read morea great place!

My wife had her prescription done by a "Dr Lee" at this location. He was not able to do his job…read more 3 times he got it wrong and her glasses did not work. He even said she needed bi-focals! What was great is that the first time she could see far away but not up close then the next time she couldnt see up close. They were nasty and rude when I called. I had to do a chargeback on the credit card to get my copay back as we ended up getting them done correctly at Wal-Mart. Now the staff that makes the glasses was nice and tried all they could to help but the Doctor in the store was too rushed and had no attention span.