I went to DHEC to purchase my first pair of progressive glasses. The staff that helped were…read morewonderful and helped me to pick out frames. However, the 7 day return policy is not flexible enough. When it comes to progressives, you need a few days to adjust to them. If there's a problem, one needs time to return to the store, find out that the prescription might be wrong, reschedule another ophthalmologist appt, and then return again with a new prescription. For people who work, it is not possible to miss so much work--or get another doctor's appointment so quickly--and return to fix the glasses. I spent a few hundred dollars for unwearable glasses because I work full-time and could not get back into the store with a new prescription within 7 days. I had to wait another year before I could address this due to insurance coverage. I recommend DHEC for standard glasses and the outstanding staff, but if you need progressives that might need some adjustments over time, you might want to consider a place with a more lenient policy.

Still as excellent as ever! So happy we were recommended to them years ago. They are friendly and…read morethorough and I recommend them highly.

I've seen Dr. Brillante for my last two eye exams. Dr. Brillante is very nice and so is his staff…read more I had an issue with my contact lenses, and they scheduled a follow-up visit within a few days. At the follow-up visit, my contacts were switched to another brand, and the office staff managed the switch for me. Prior to my appointment, I asked that they obtain a trial pair of colored contact lenses, and they agreed with no problem. I've been wearing glasses since I was 14 and contacts since 18. My previous optometrist retired and I struggled to find a new doctor. I'm glad that I found Dr. Brillante.

I've gotten my annual eye exam here two years in a row. I enjoy dr brillante. He and his staff are…read morevery pleasant. My most recent visit was 8/16/23. The receptionist Nicole: I bc couldn't ask for better service. This was my first time in 40 years having to wear glasses and she helped me pick them out and took her time with me in explaining my choices. The only downside about this office is the two times I've come I've had a decent wait. But that won't stop me from coming.what dr office do you NOT have to wait at? Lol There is plenty of parking behind the building. It's easy enough to find on the second floor.

This place just opened recently near my house. I love it…read morealready! the people there are extremely friendly. They willing to help you find the right glasses and everything. Of course everything is brand new. I went there to get a new glasses. I also already did my eye exam at a different location and I was not satisfy with their prescription that they gave me so I told them that I want to do it again. I had Dr. Troug Turn out that I was right! She did a throughout checkup. They also can identify if I was "overworking" my eyes and surprisingly they are right! They know their stuff! I will never go anywhere except this place from now on!

Some people view eye doctor visits as a chore. But now, I can't wait to go back…read more Highly recommended! A++ customer service. The doctors are so personable,knowledgeable and sweet. The front desk staff is courteous and friendly. The decor is awesome. I highly enjoyed my experience.

My doctor, Laura Bealer, is very thorough, knowledgeable, and takes the time to not only explain…read morethings, but to listen to her patients. I recently had cataract surgery with her, and she was great! The follow-ups were thorough, and she addressed all of my concerns! Today, after the eyewear people next door made a mistake and gave me the wrong glasses, I tried to get a copy of my prescription from the front desk and was referred to Jonathan. I explained my dilemma to him, and he was amazingly efficient, clearing things up in a few minutes. He went above and beyond, explaining prescriptions and smoothing ruffled feathers with the eyewear people. He was friendly, courteous, professional, and extremely helpful!

Xrissy was great both times I did the pre-op with her. Very personable and kind. Very thorough and…read moretook time to explain what she was doing every step of the way. She was training during my second visit and she was taking the time to make sure she was explaining to her trainee what she was doing. Great addtion to the staff/

As a patient of several years, it was disappointing to learn that Dr. Jennifer Badaracco has left,…read moreas I always appreciated her excellent bedside manner. My recent appointment with Dr. Lindsay Eisenberg was efficient; however, during the exam, the doctor used her fingers to demonstrate slanted eyes while discussing dry eye and made a comment about Botox in relation to this. This gesture and remark were racially insensitive and have no place in patient care, as comments and gestures of this nature affect whether patients feel safe seeking care. I have decided not to return. Overall, the clinic runs smoothly, and don't forget to request your updated prescription at checkout!

Fantastic experience as someone who had to get glasses for the first time. I was able to get an…read moreappointment about a week out from my initial call. Every single staff member was pleasant and friendly and had all of my insurance information already loaded when I arrived, which made payment easy. I didn't have to wait after check-in and Dr. Mario was great at providing service and answering questions. I think the eyeglass selection could be improved as I would have liked high-end options. But aside from that, I'm very happy with my first pair and the overall cost. Can't recommend this place enough!

I have had a mixed experience with LensCrafters. I bought…read moresome new lens and frames and was promised 7 to 10 business day turnaround. The purchase date was March 25 which, as of the date of this review, is almost a month. Today, I went back to the store which is the fourth time to find out where my glasses are. The three previous trips I was told they "are in transit". I also discovered they went to a lab in Mexico which they were encouraged to use. Today, I was informed they were out for delivery and had been shipped the 20th, yesterday. The delivery could be affected by customs. My concerns are: 1- Being told three times previously they were in transit when they had not yet been sent. 2- why wasn't I told they were being assembled in Mexico which could delay arrival? 3- why utilize Mexico when it takes longer especially considering processing through customs? 4- why wasn't the store monitoring the fulfillment instead of my going to the store 4 times and getting false information?

Jazmine did an outstanding job from start to finish. Great communication, very knowledgeable, and…read moreshe made me feel taken care of throughout the process.

5 Stars - A Masterclass in Customer Recovery, Thanks to Yaacov Wexler…read more My experience at LensCrafters Store #0873 (Atlanta, GA) began with uncertainty--but concluded as one of the most positive customer service turnarounds I've had in years, thanks entirely to Yaacov Wexler (ID: 509037). On April 16, 2025, I purchased three pairs of glasses. Unfortunately, the experience was marred by several missteps: a lack of guidance on titanium frame availability, incorrect sizing (I typically wear 52mm but was given 55mm), and no clear explanation of lens upgrade options. I left the store frustrated, second-guessing my choices. But then came Yaacov. During my follow-up visits on April 27 and May 9, he not only addressed every issue--I genuinely felt heard, valued, and respected as a customer. Yaacov facilitated a return with zero hassle, corrected the fit on my prescription sunglasses, and even added nose pads to improve comfort--all with a level of attentiveness and professionalism that went far beyond expectation. What stood out most was his calm, knowledgeable approach and sincere desire to make things right. He didn't just resolve a mistake--he redefined what great service looks like. In an age where customer care can feel rushed or impersonal, Yaacov reminded me that one dedicated associate can transform not only a sale--but a customer's entire impression of a brand. I hope his efforts are recognized--he absolutely earned it.

Great service. Lost a screw in my eyeglasses and they replaced it the same day at no charge even…read morethough the glasses were purchased from an online source. Staff courteous and efficient. Many thanks!

I've been going here for many years - they are super nice, and especially good if you have…read morecomplicated eyes or a family history of eye disease.

I wish I had a better review to leave; however, at this point this is not the case. I've been…read morecoming to this office for many years, and generally had good experiences up until about two years ago. I came in for my routine exam, and things went as expected. I picked a pair of frames and spent about $300+ after insurance. Again, no complaints. Kat called me to inform me that my glasses were ready for pick up. I went and immediately noticed that the prescription was not correct. I shared this concern at pick up and was told that due to the prescription that I needed to wear them for about two weeks to allow my eyes to get adjusted. I didn't fully understand this because my prescription was the same as it had always been. I complied, and experienced headache and eye aches. I shared this and went back to the location. Again, I was assured that the prescription was current and shouldn't cause me to have any concerns. Instead it was. No resolve, I left to advocate another day. I went home and found my prescriptions from the prior year and current year, I called back and spoke to Kat to share with her my concerns and findings. She found the error, and i stead of apologizing she just took the glasses. The wrong prescription was totally wrong. I left the glasses and came back a few days later to pick them up. Again, I am still having an issue seeing. I shared this again, but was over talked and ignored. I was given the same advice of allowing the eyes to adjust to this situation. After two weeks and same concern I went somewhere else. They were able to find the concern and I spoke with the location and was told I would get a call back. It never happened, time passed and it slipped my mind to follow-up. I did call back months later and was told that although I communicated my concerns of not being able to see, and I was awaiting a response that too much time had passed for them to adjust the prescription. It sucks that I have had to overly communicate, advocate and continuously go back and fourth to get this situation corrected and still no resolve. I shared my concerns at every visit. I brought up the concern and did everything and I am still in a position of losing out money because of this. While I have a good experience at this facility the last two years have been difficult. I am choosing to not patronize going forward. While this is my experience, I share so that you are well informed.

Checked at 1130 for an 1130 appointment. Booked online. Poor front desk girl had no clue what she…read morewas doing. I'm hoping she was just new. Picked out a pair of glasses an at 1150, still hadn't been called. Front desk girl escorted me to the back waiting room where there were at least 6 people waiting??? I sat for another 20min until I went back to the front to inquire. Was told I had a virtual appointment (?) and I would be seen soon??? This was told to me by who i assume was a manager there. By 1135 i had enough. I had watch people who checked in after me be seen, so i went back to the man who i thought was a manager and told him i was leaving he apologized and said the virtual was taking longer. Got my paperwork and left.​​

I went there for an initial eye exam and the appointment went smooth and i made a follow up…read moreappointment for contacts, when i came to my follow up appointment the receptionist lady was extremely rude and unhelpful, all the doctors i interacted with were professional and kind but the people working in the front don't have good patience or customer service in my opinion.

I accompanied my Mom to an appointment and to select eyewear. I was impressed by the selection and…read morethe prices. Surprisingly, it is inside of an office building, yet it is very inviting. Too bad I do not change glasses like I change purses or shoes. I am not in the market for new glasses,but I will keep this place in mind when I am ready. I saw several options that were appealing. The styles made weak vision a perk. They accept most insurance.

I can't say enough wonderful things about Dr Gayle Goldstein. She is a god send to me and all my…read moreeye issues. I was lucky enough to be referred to her by another local eye surgeon. I was out of options and this even included the Mayo Clinic and Dr Goldstein took my case with step by step care. She spends quality time with EVERY single patient. I will never complain about my visits taking too long due to the exceptional care I have received from her and her team. She is worth every single minute in the waiting room. If you are looking for an eye doctor or surgeon, Dr Goldstein is your person! Her compassion and care is superior to ANY doctor I've ever seen!