I've been going here for years. Course, I missed a few. Wasn't good... nope…read more I saw Dr Baylus, as always and the appointment was pleasant. He also enlightened me on some eye drops to counteract my nasty allergies. Thank you so much! I then met with Alex who helped me find the perfect pair of glasses I can see again! And. - Megan provided the final product, with which I was extremely pleased. Thanks to all. Your shop is a very friendly place and I trust your guidance regarding my eye care. Until next time. Cheers!

I have been using Capital Vision Center for years. Today I went in because my puppy decided to chew…read moreon the earpiece of the glasses. I knew it wasn't a warrantee replacement, but I hoped that maybe something could be done to make them wearable. I showed up without appointment, expecting to wait a while. It was less that 15 minutes before I left, with glasses I could wear again! I made an appointment for my next exam and left thrilled!

Excellent professional service. I had gone to a few big box places, expected to be unimpressed ,…read moreand I was. These guys ; small outfit in south berwick Maine are AWESOME. They have a good curated selection of frames with good separation of price points. The person I dealt with the first time Alex, knew his optometrics well, suggested an option I didn't know if, and matched my face shape to a frame shape well. Plus there's a lovely shop dog. I love shop dogs.

WOW! What a great surprise. Superb selection of frames and quick turn around! Professional no…read morepressure service plus FANTASTIC PRICING! I used to work at MYEYEDR in Portsmouth ( pressure sales and ridiculous high prices ) I am referring everyone to Price Point Eyewear!

Fantastic customer service! Visiting from out of town and I forgot my contacts at home. I reached…read moreout to the office and they were so helpful and quick to respond! Appreciate their helpfulness and understanding. Highly recommended!

I can't say enough good things about this business. Making an appointment was easy and the woman I…read morespoke with on the phone was pleasant and helpful. When I arrived to my appointment, I didn't have to wait. Everything was right on schedule. Dr. Gallagher did a thorough eye exam and was very knowledgeable about my specific vision issues (relating to side effects from a previous procedure and an illness). He took time to answer all of my questions and I didn't feel like he was in a hurry. Back in the area where frames are sold, there was no pressure to buy frames from them. In fact, they gave me a laminated card with my prescription to take with me (presumably to make it easier to buy frames elsewhere if I wanted to). I had some unique vintage frames that I wanted to get my new prescription put into and they were able to do them for me on the premises. It's unique to find a place where someone with this skill actually works in the shop. The glasses were ready in a few days and reasonably priced. Every single person there was pleasant and helpful. I know you can buy cheap glasses online, but I'm happy to support brick and mortar businesses in the community that offers excellent service. You get what you pay for.

When you order eyeglasses you do not get a receipt, so when you pick them up they give you a…read moredifferent price. I would never shop there again.

Why does it take so incredibly long to order a pair of frames? My $200.00 is missing, until I have…read morethe item it was intended to pay for. Whenever I've ordered anything through Amazon, I get it a week later, nomatter where it's coming from. There should be no reason why a person who needs lenses to drive should have to wait more than 5 business days for glasses. They should be over-nighting the orders. ​

Most considerate of your needs! Has a Fabulous Array of glasses to choose from, prices are very…read morereasonable and fast turn around! I've been going here for years and am always receiving compliments.

In recent years, the name "Karen" has become cultural shorthand for problematic and entitled white…read morewomen. I am pleased to say that Karen who owns Eyeglass Outlet is a different breed completely -- a wonderful pillar of the Lebanon community and proof that small town customer service lives on! Two years ago I bought progressive lenses here and after trying them for a couple months I reluctantly concluded that I could just not adjust to them and I returned, expecting to be out of pocket several hundred dollars for this failed experiment and was completely surprised when Karen told me she could exchange them for two pairs glasses of different strengths , with no additional money due. The two pairs have been great. I have stopped in a handful of times for her to adjust the frames and to tighten some screws - always for no charge (although she has a cookie jar on the counter to which people are welcome to contribute and she will, in turn, give to charities in the community). Today, nearly 2 years later I returned because the coating on my reading glasses has started to come off. I really didn't think anything could be done about it but wanted to know how important it was and/or how much it would cost to replace the lenses. Karen took one look at them, checked on her computer and saw that I have had them for a few weeks shy of two years which means the lenses are covered by a full warranty and she has ordered a replacement set of lenses for me and will call me next week when they come in and will put them in my frames -- again for no charge and again with a "thank you for coming in." I can't imagine wanting to buy glasses anywhere else

I have never been in to Franklin Block Opticians but woke up with a Very blurry eye problem and…read morethey got me right in. Dr. A was soooooooo thorough, kind, knowledgable, wonderful and fair. it was only $100 and no one tried to upsell me. on the contrary. I can't recommend this place enough.

Best selection of frames in the area, great prices. The employees were very helpful and their sales…read moreapproach was totally about finding me the perfect frames, not making the sale. Oh, and I got my glasses the same day! Save yourself the frustration and high prices of Lenscrafters or other places and go here.

New to the area - I wear glasses and contacts . Before making my appointment I did shop around the…read morearea looking for something specific. Immediately after walking in and being greeted by their front desk - I knew I was in the right place. Clean atmosphere, VERY friendly staff and some of the most beautiful eyewear I have seen. I was able to get in for an exam in less than a month, the doctor was very good - excellent from start to finish! The optician was AWESOME, she was even able to make my glasses in less than an HOUR! You should all be proud of yourselves, and I will be back for some new sunglasses soon!

I am in town for a couple days and I forgot my contacts. I dialed a bunch of places around town and…read morethis place was the only one open on a Saturday. They gave me a week's worth of contacts free of charge! I would definitely recommend them.

Optician Tina Robinson made special accommodation for my elderly friend. Without her going the…read moreextra mile, she would not have wearable glasses.

Tina is that ,one of a kind customer, service oriented professional who cares as much about people…read moreas she does about helping us all see more clearly.

I am deeply disappointed with highly unethical and unprofessional treatment my wife and I received…read morefrom Reed Optical https://www.reedoptical.com/ at both Clermont Office and the Sunapee Office. We first visited the Claremont Office in May, the examination was extremely quick and hasty. It was definitely the least thorough examination we have ever experienced. When we arrived to pickup the glasses (4 pairs in total) they were all wrong - they were definitely worse than our old pairs! We were advised to try them which we did but after a few days it was even more clear that they were all wrong. We requested another visit with the doctor to fix the problem. That time we went to the Sunapee Office. The examination was much longer. We pickup up the glasses two weeks later. My wife's glasses were not perfect but there was an improvement over the previous pairs and my wife decided to keep them. I got two pairs - one was OK but the other one, for driving, was terrible, much worse than the previous one. The prism correction was set incorrectly and I saw double image! They advised me to still try them at home which I hesitantly agreed to, but after a few days, it was clear they did not work at all. They finally agreed to partially (70% rather than 100%) reimburse me for the wrong pair of glasses. I also used my vision and medical insurance allowance, which means that now I am not eligible for insurance coverage for the next two years! Highly unfair, basically cheating I have no driving glasses but they costs me hundreds.

I watched an argument over $35 dollars my heart broke for this guy in a wheel chair on a fixed…read moreincome he went in with thinking he didn't owe anything they could have let him pay 35 after to me that is disgusting greed I also wanted contacts walked out without but back fired on eye doctors he percribe me 500 dollar progressive lenses people order off line they are only $60 they are price gouging

Dave and Kristen are truly passionate about eyeglasses. Dealing with a local business versus a…read morechain store makes for a better experience. When they were able to cut a new lens for me in house turned a big problem into no problem.

STAY AWAY! READ REVIEWS BELOW "RUDE AND DISRESPECTFUL STAFF"…read moreI am now going to go into detail about the dispute that occurred today at the Eye Appeal Office. There was no space for it on the online form: 1) I left a message over the phone for the Eye Appeal office that I would prefer different nose pads on my glasses so that they would be prepared when I came to see Dr. Chung about my contact lenses. My complaint is not against the doctor; it is against David Thompson, the optician. 2) I was waiting for the doctor, and David Thompson asked for my glasses to change the nose pads. When he had my glasses in his hands he said loudly, "No one has ever asked to have these nose pads changed." I said simply, "Well, that's what I want." I did not yell, swear, or say anything more. 3) David Thompson then raised his voice again and told me not to speak rudely to him. Then, the whole office staff ( which is comprised of his daughter and girlfriend) started yelling at me! I was actually afraid. His girlfriend then chimed in that I had been rude to her also. See whether the reader thinks this is rude: My communication with her involved my being fitted with contact lenses. After Dr. Chung told me to put my contact lenses in, Thompson's girlfriend had me come to her station and told me to look in the mirror with my new glasses on to "see" if they looked okay. With both the contact lenses and glasses in, I couldn't see anything properly! I simply told her that I could not see, but she just wanted to continue, not answering me. I then simply said, "You don't understand what I mean." Again, I did not yell or swear. Apparently, she thought it was rude of me to express my frustration at not being able to see my new glasses with my contact lenses on. Apparently, she, like her boyfriend, David Thompson, has a very low threshold for anyone's opinion or slight criticism. I must add here that the three of them would have continued to be hostile and yell at me if I hadn't diffused the situation. I simply said, "You've made up your mind" and then started to chuckle. They were fortunately totally thrown off by this because, as I've said, they love to fight. I was grateful that my tactic worked. 4) Even before the whole staff starting yelling at me, David Thompson said to me, "I don't want to ever speak to you again." So, what recourse do I have but to file this complaint for my warranty services? If he won't speak to me, how can I receive services? Furthermore, with the temper he (and his girlfriend and daughter) exhibited, I am actually afraid of him and do not want any more dealings with him. Even if he consented to talk with me and supply the warranty promised, if need be, it would be a very uncomfortable and fear-inducing interaction. 5) Furthermore, it must be noted that his whole staff (again, his staff being his girlfriend and daughter) will obviously DENY what I am saying. It is them against me. These people are chomping at the bit to have a fight. 6) I have worn glasses since age 16 and had to visit doctors of optometry, optometrists, and opticians' offices on numerous occasions and never had any experience like this. Their behavior is totally unprofessional and defensive. 7) I have documented the receipt, which includes the $40 warranty on two pairs of glasses (total $80) and also included reviews on Healthgrades that include descriptions by other customers who describe David Thompson's angry and unprofessional behavior: He is "an atrocity and a hot headed loose canon." On more than one occasion, he swore at the customers and called them liars and was "very aggressive and unreasonable." 8) In addition to all this, either his daughter or girlfriend marked the place I look through in my glasses (I wear progressives for near and far vision) so that my ability to see properly is off, and I am looking through the wrong part of the lenses to see. Response to my original review (above) David Thompson responded to my extremely accurate review written in July of 2021. He is trying to make himself look good and reasonable. I have never had such a scary experience in my life. I should have called the police, but if I did, they would deny that they were yelling at me because they are all in cahoots because they are personally related to one another ( David T.; his girlfriend; and his daughter). David T. says he would honor my warranty, but he intimidates and yells at people so that the people he has treated this way would never dare to even enter his workplace. The opthalmologist was very good. If the optical shop was ever affiliated with Davis Vision, they no longer are. The person who wrote that David T. is a "loose canon" is absolutely correct. AI Overview: Learn more "Reviews for Eye Appeal products and optical centers are generally positive, though some reviewers have had less favorable experiences". I am one of the people who had a "less than favorable experience," and that's a supreme understatement in my case.