I walked in after finding them in an online search for optical repair. I had a pair of Oakley…read moresunglasses that need the hinge fixed. The woman and gentleman at the desk were extremely pleasant. I was walking out a few minutes later with good as new sunglasses after the gentleman fixed the hinge. I would highly recommend them.

Excellent patient and customer service. The opticians are wonderful and the doctors are highly…read moreknowlegeable. One of the only priviate practices in the area with a multitude of specialists that still provide comprehensive one stop service for glasses, contact lenses, and diagnosis and treatment of eye diseases such as dry eye, glaucoma, pediatiric eye exams for school, vision therapy, and diabetic eye exams.

Messed up glasses where I can not read with them. The customer service has been pretty much…read morenonexistant in any kind of help.

Paid cash for the eye exam and glasses over $300 First issue…read morewas couldn't read apparently they didn't put the correct info for the lab. Brought them back then 2 weeks later they did not fit basically falling off my face if I even looked down. The employee was annoyed and said she was trying to help but it was like talking to a brick wall. Definitely would not recommend this office . I am going to have to get another pair of glasses because these do not fit correct and i can't see well out of them. No help from the optometrist, I even asked if she was aware of the issue.

Professional - friendly - knowledgeable - accurate eye Rx - great work - excellent service.read more

I must say the eye doctor was great! Very pleasant and patient with my child. The issue is with the…read moretwo ladies up front. First they carry a very limited selection of glasses frames, mostly for older patients. Not to many current frames for tweens and teens. They kept pushing glasses on my child, who clearly was not happy with anything, she was gracious and tried some on. I could tell she was getting frustrated and overwhelmed by their pushy behavior. We finally convinced them there was nothing here for her. Got her prescription and got out of there.

Been coming here for a few years to see Dr. Guzik. He is great and him and the staff take great…read morecare of me every time I come in. Location recently changed names from Primary Eyecare Professionals. Good selection of eyeglass frames inside and always willing to give you a copy of the prescription. The online scheduling software is easy and very good. Yearly emails and texts to alert me of the yearly checkup. Eye testing machines are the latest and greatest. Good parking right in front and good location by the Post Office. Recommended for your goto eye doctor and regular checkups!

My experience today with the staff and Dr. Qtami was way better than I had anticipated! A customer…read moreservice representative from my insurance company recommended that I give them a try because my prescription is such a high index. She understood my plight with the insurance company covering very little of the cost because of the high index prescription. So, I ventured over and had an eye exam. The eye exam was $59 out of pocket. It would be free if my insurance were accepted at Walmart but apparently not. That was a small price for the great service that I received. Doctor Qtami was very informative and answered questions that I had about cataracts, PVD and other vitreous eye concerns. He is the first optometrist in 3 years to give a helpful prescription for my left eye and not settle for giving a balance prescription that does nothing to strengthen the eye, nor helps with night driving. So, kudos to you Dr. Qtami! How did he do it? In addition to the machine for testing vision he pulled out a classic ocular lense kit and had me hold different strength lenses up with the machine to get better acuity. Better vision is always a 5 start result in my book! Oh, the reception staff was helpful and friendly. No rude snappy comments or sassy looks, just good service! You can take your own frames and get new lenses put in, a practice that is frowned upon when I use my insurance in network locations. So, I was happy to pay out if pocket... Saving almost $100 from using the insurance plan in the past. Dr. Qtami also explained that he did not work for Walmart, rather his business is private practice in a Walmart store, which I did not understand previously. I told him to let need know if he decides to leave. He replied, "I'm not going anywhere, God put me here". From there he shared his story of how he came to this location and his plan to serve the community, beyond expected basic eye care. Again, kudos to you Dr. Qtami!

Dr. Qtami and staff are very professional and helpful. Very patient and thorough with the eye exams…read moreand excellent at explaining my childrens' prescriptions and diagnoses. A 5 star experience from start to finish. I highly reccommend.

I am truly baffled by my experience here today that I am sitting in the parking lot writing this…read morereview and I NEVER write reviews. This location had abosolutley ZERO customer service. Firstly, I walk in and no one greets or approaches me. Ok whatever NBD. So then, I approach the front desk to pick up an online order and the manager at the cash register, Sheri, seems rather taken aback by my presence. Asks what I need, tell her my name for a pick up order. She proceeds to collect my order and hand it to me, which at that point, not sure if she just expected me to leave without recieving a fitting check and cleaning, because she seemed like that was the end of the interaction?!! I proceed to ask her if they do not check fittings and measurements for new glasses purchased and she says "Well you have to tell me if you can see out of them." Like what?? Everytime I have purchased glasses from ANYWHERE, whether an online order pickup OR instore, the sales associate sits me down with my order, measures the glasses with some kind of instrument to ensure they fit correctly, cleans them, tightens them, etc. The fact I wasnt even offered that is crazy. Especially considering this was the MANAGER who was helping me. To add- I also brought in a pair purchased online that was delivered to me yesterday to recieve a proper fitting. Anyways, I put both of my glasses on, she says they look centered, she tightens them both for me, I ask if they have cleaning products, purchase them, and leave, feeling super taken aback by the utter lack of customer service. Why was I doing all of the asking and taking regarding my glasses purchases?! She just seemed totally indifferent to my presence, purchase, and the need for a proper fitting and adjustment to ensure my glasses fit correctly- because I recieved none of that service. Suffice it to say, this interaction left such a sour taste in my mouth. I will definitley not be back here nor give LensCrafters my business again. Im debating returning both pairs ordered and taking my business elsewhere. Recieving this customer service after spending almost $2,000 on two pairs of glasses is insane. LensCrafters - do better customer service training and make sure your managers dont act like their customers are an inconvience when they come in to recieve their glasses ordered. But yeah, will not give this location nor company my business again.

VISION QUEST…read more Optometry visits can result in eye-popping expenses, but at least this Bolingbrook LensCrafters treats you nicely. I'm grateful to be blessed with a number of things in life; decent eyesight, unfortunately, is not one of them, and so I rely on corrective lenses to see stuff properly. Many years ago I was a customer at a crappy PearlVision before moving (and upgrading) to a LensCrafters in River Forest. Relocating to B-brook, I found this eye care center conveniently inside the Promenade, right off of Boughton. Scheduling an appointment was easy breezy, and they called me a day prior to confirm. I showed up at the designated time and was greeted right away. Kasey was very sweet, she handled the first part of the eye exam ("see that red balloon in the distance?") before an older gentleman took over the more involved bits (including the tonometry test, a.k.a. tiny puffs that startle the bejeezus out of you). Joan assisted me with the financials, and aside from a slow computer at checkout, everything went smoothly. EyeMed insurance picked up $130 from the contacts and $59 from the vision exam/evaluation, not too bad. Contacts were delivered to the house less than a week after my appointment, and the temporary 1-day lenses they gave me in the interim were great. I find it hilarious that my previous LensCrafters in River Forest was listed on Yelp as '$$$$' -- the highest level -- indicating an upscale or "splurge-like" experience. I'll admit that LC isn't cheap, but it's far from outrageous and certainly not the uber-expensive place others have made it out to be. This location is marked as '$$', right on the money. * TL;DR * Start to finish, I was here for just over an hour with a nominal amount of waiting. I had good conversations with the staff, everyone was professional and polite. Last week, I ran into some problems with one of my Acuvue Oasys contact lenses, but it turned out to be an isolated issue (strangely enough, I never in my life encountered a defect with contacts before this). I'd planned on closing this one out with a joke about having "renewed 2020 vision", though that implies I have the gift of foresight and I seriously doubt ANYONE, soothsayer or not, could have predicted this totally f*cked-up calendar year. I'm just waiting for the Election Day asteroid to hit and render all of this moot.

Stopped in to buy a gift card, staff was very friendly and helpful to help accommodate my goal for…read morethe trip I'm happy to see this a Warby store closer to my home Definitely recommended checking this store out, they have a ton of great options that should satisfy anyone's taste in eyewear

I was in the Orland store on Thursday May 28 very nice service…read more I was informed I would receive email to enter my prescription since I did not have with me - never received email or receipt Went in on Friday, May 29 with prescription very nice employee had trouble finding my order and name, email phone number once found she entered said I would receive email with itemized receipt. Three days later still no receipt. When can I expect a receipt? Why can I only get and email receipt?

Dr. Weisz and her team are excellent! Dr. Weisz is always courteous, professional and caring. Her…read moreteam of technicians are extremely helpful and equally courteous and professional.

Would recommend this office. Received my glasses with the wrong prescription. Returned two times to…read moreget them corrected. All I got was excuses and no satisfaction. No service after the sale. Not sure if the office or the corporation that directs them. Nice enough staff but no service after the sale.