I made an appt for an eye exam & it was cancelled so I had to reschedule for the next day. I took…read morePTO to leave work early, sat in traffic and when I'm 5 mins away I get a call 10 minutes before my appt that the DR had an emergency and had to leave so my appt was yet again cancelled. Seems very inconsiderate and unprofessional. Of course things happen but I won't be coming here any more. Monroe location.

Lukewarm reception of the staff assigned to help me. Guess too much effort for said person to do…read moresome work. Never returning. Not impressed at all.

They put new reader lenses in my frames and I had to bring them back because I could only see about…read more12" in front of my face. Paul advised that this was my fault because everyone knows that "readers" means for reading books close to your face. He completely put the blame on me. I wear readers for work, and have for over 10 years, and have never had this issue. Who is buying glasses for books only - he was insulting my intelligence and refused to take responsibility for his incompetence. I would have purchased frames from them but he refused to sell them to me because, in his personal opinion, they wouldn't look good on me. What the customer likes is irrelevant. In general, I found everyone in this office to be extremely defensive, regardless of the situation - from the front desk to the person administering the eye exam. I will never be back.

We have been going to this office for over 10 Years, we have…read morehad nothing but positive experiences each year with two young children in glasses. Very accommodating with appointments, never wait longer than a few minutes, excellent selection of glasses with the latest styles always available. A few years back my two girls collied on the playground and both broke glasses, called that day and they fit us in right away! Customer service is top notch!

Anastacia helped me out when one of the pads on my glasses fell out. She replaced both for me…read more Thank you for the help! The staff here are very attentive and professional. Will be back for new glasses.

New insurance at work, my provider was out of network. Lenscrafters was able to see me same day…read morewhereas other providers in network had a long wait. The place was spotless! Bright, clean and healthy feeling. I had prepared for an awful experience and it was not that at all. Amazed all fairly new equipment and technology to evaluate my vision needs. Both doctor and manager so helpful. Made it a seamless transaction. I couldn't be more pleased with the experience.

Initially, the staff appeared to be friendly, but as I had more conversations with them, their rude…read morebehavior became increasingly challenging to navigate. Safe yourself a drive and try a different place

After coming here and dealing with a grouchy counter person who from the time you walk in (you…read moredon't get a greeting) you begin to feel like you're a bother. I tried one more time to see if maybe just maybe they were having a bad day but nope!! They did it again. So now I travel 60 miles once a year to my old optometrist where there is no attitude, very welcoming professional workers. My .02's If you don't like what you're doing find another job so you don't make everyone else miserable! There should be a no star rating option.

Seth the Manager was fantastic and got me right in. The prices were great compared to other…read morelocations and covered both contacts and glasses.

Visited this place on a Wednesday after a long day of work to pick up my contacts. Apparently they…read moreclose whenever they want. I was raised in customer service and closing early, no matter how early was never tolerated. How does a business operate like this ? Completely unacceptable and for this reason, I will never order contacts through this establishment ever again.

Mid Hudson Optometric Association in Monroe NY. Be very…read moreaware . If u go there it's on you after this ! Beware !!!!!!!!!! I am nauseated. I went in yesterday after getting contacts I called a week ahead to let them know the Rx needs adjustment on my right eye. First red flag : the name says Mid hudson Optometic! Second red flag: should have been when they told me trials were absolutely available for all Rx, only to find out they don't have trials for all brands ( oh so I'll have to order contacts to see if the Rx is correct ), third: red flag so. After letting me appear in they now ( this is my second visit ) begs for my medical insurance - and then says the visit isn't covered and oh wait for it ........, it's because He's not an ophthalmologist, he's an optician.! (I clearly asked you this before I showed up and made my appointment with this practice ). I also asked if you participated - not accepted. (Ask this specific question cause all facilities accept insurances, they will love to bill your insurance for out of network coverage if they don't participate. So ask do you participate with my insurance!!!! 1199 which is medical and GVS which is vision ins. I'm coming in for him too. ps, he is doing a recheck of the Rx. ( not a medical visit ). The front desk continues to ask me what's my medical ins . I keep responding nicely after the 10th ask 1199. Then I proceed to inquire why do u need my medical insurance. When this is a recheck of the Rx for the contacts ( receptionists: did you get the contacts here). Well, gee let me see! What do u think !!!!!!!! to say if the oh wait ( optometrist) observes me it $ 93. Wait a minute, So hold up my 1199 union covers in full all costs. This is a follow up not a medically necessary procedure . And u want to charge me $93 for him fixing an Rx that isn't right !!!!!!!! Is this a joke !!!!!!! This is unethical and without a doubt dishonest !!!!!!!!because a follow up is not paid for by insurances they wanted to charge for a medical service to get money out of me. Should I have made them to look like a fool and inform them that I have yrs knowledge in the Optometry field and start asking about CPT codes he intended on billing because this visit is what it sounds like ( a load ). I will never go back here and I will let everyone know how dishonest they are. As the front desk claimed the office manager is saying it's a medical visit - u ma'am ( u should be fired )! For coming up with such nonsense ! See my email and know this is going viral !!!!!!!!!

From the owner: Welcome to Mid-Hudson Optometric Associates. The newest, state-of-the-art Optometric office in…read moreMonroe. Professional eye care with personal service. Acceptance of most insurances and complete filing of paperwork for you. Diagnosis and treatment of eye disease. Co-management of LASIK and Cataract surgery. A complete selection of fashion, sports and children's eyewear. Same day and emergency appointments usually available. Evening and Saturday hours. Insurances We Accept We accept a variety of medical and eye care plans including: Aetna, Blue Cross/Blue Shield, Cigna, Davis Vision, EyeMed, GHI PPO, GVS, Health Net, Medicare, MVP, Oxford, United Health Care, VSP ...and others