This store is spacious, clean, and well-organized, and communication with the staff is easy and…read moreefficient, with helpful text reminders for appointments and updates on lens and glasses arrivals. Dr. Holcomb is incredibly professional. He takes the time to explain every test thoroughly and is willing to try multiple lenses to get things right. The equipment is also top-notch. I came in for my annual vision check and tried contact lenses for the first time, specifically multifocal. The fitting was thorough, and both Dr. Holcomb and the staff were patient and willing to test out several versions, sending me home with multiple trial pairs. For the fitting itself, I worked with Jennifer and Sabrina. Since it was my first time putting contacts in and taking them out, they were extremely helpful and walked me through the whole process without ever making me feel rushed. I also ended up ordering multifocal glasses with dimming. The front-office team was welcoming and professional as well. Overall, a great experience.

I went here for a few years but no longer go…read more The positives: The office is clean and nice. They seem to have a lot of technically advanced equipment for looking at eyes. They have a fairly large selection of frames to choose from. The problem I had was Dr. Tran was repeatedly adjusting my prescription to make it weaker and I would have trouble reading street signs and seeing well. I would have to go back to get it adjusted. This happened multiple times. I've since went to a different eye doctor and have better vision with my contacts and glasses. Some members of the staff at the front desk are friendly, some of the technicians that helped me were not. During one of my visits they were playing unedited 90s grunge music the whole time I was there, complete with four-letter f-bombs. It just happened the one time, I thought it was very strange for this type of business though.

I love this group as it is the only place I could find frameless light weight glasses. I have…read moregotten several pairs as well as several pairs of reading glasses. Today I took my favorite reading glasses in to see if they could repair the nose piece or reproduce the exact prescription. I was greeted by friendly people at the front desk who looked at my glasses and with a smile said we can fix this in a flash. They did and bonus, didn't charge me because I was a returning customer. I was willing to pay whatever and I am so appreciative that my favorite glasses are as good as new.

This establishment must be doing exceptionally well, as they clearly aren't in need of new…read morecustomers. I called to verify my insurance today at 3:48 PM as this business was listed as an in-network provider on my benefits page. Unfortunately, the receptionist was dismissive and unprofessional. Rather than offering to verify my coverage or asking for a Member ID, she repeatedly insisted she had never heard of my carrier and told me I didn't appear in the patient portal. If this is how they treat potential clients, I'll be taking my business to a practice that values basic customer service.

Came in today to get my clear glasses done! The price was great! Thank you ! I was just there a…read morecouple weeks earlier do my sunglasses and they were great! The girls are sweet and friendly to everyone!

Front desk was very helpful. Doctor was also very friendly. My issue is the girl with the pink hair…read more. My entire visit all I heard was her voice and laughter. A lot of horseplay going on with her and another co worker. If im at an optometrist I'd like for it to be more professional while I'm waiting. That's all !!

This place is the worst ever that I've been to for the optometric. I shouldn't have come and try…read more From the front desk, the system of their doing the exam, the doctor, and the ordering . contact lense trial not available have to order for over 2 months no news about it and all they says its up to the lab we dont know, and yet the doctor finalized the prescription how can I order contact lense when I dont even know it fits me correctly or not. Front desk rude zero care i gave up. I went ahead to order my glasses again been 2 weeks no news about it, we'll call you when ready again rude and like I called her is bothering her when its her job I'm not asking the moon from her. Mind you I need my glasses or my contact lense to see and you treat it as not a big issue. Never ever again use this Focus Vision. Its a negative star not even worth of 1 star just because I had to.

It was my first time here. The front office lady was not personable or friendly at all. When I made…read moremy appointment no one cared to mention the doctor is on zoom. I would not have proceeded with the appointment had I known that. I have iehp. I went to pick up my new glasses. They didn't come with a case, and the office didn't provide one. She said they were out of sleeves. She didn't even offer the bubble wrap they can in so I can take them home safely. I will not be going back.

Wonderful staff, quick and very helpful. Dr Tran was great made sure I understood everything before…read morefinishing my exam and made the whole process easy. My optician Eileen made my day and was very helpful in picking out the best frame for me

Great service, the staff always go above and beyond and Doc Penn is great!…read moreThey have great brands and never have any issues with my glasses.

Absolutely love everything about this place. Very clean, relaxed atmosphere. The staff are all so…read morekind, competent, and exceptionally helpful in picking out the right frame for your face (thanks, Roland!) Top level equipment and Dr. Sana Shakil was thorough in her examination as well as explaining existing conditions and treatments. 5 star service without feeling pressured to buy anything. They definitely have your best interest and care at the top of their list. Thanks to the entire at Team for outstanding care!

Dr. Shakil and Rolland were both fabulous. Would definitely recommend this place for your eye care.read more

Prescriptions for glasses and contacts have always been accurate. Recommendations for eye care…read moreshort term and long term have been great.

Dr. Vu and the whole staff has taken care of me and my son's eyes for years maybe even a decade…read more Top of the line equipments. Dr. Vu is really thorough and cares for her clients. Every questions I ask are answered. She's able to schedule as in an appropriate time. I only trust my eyes with her!!!

I haven't been to an eyecare in over 3 years., the Dr. did a…read moregreat job at making it a friendly and educational experiences. customer service was top notch ! wait time was approx. 5 min after appt time, and service was quick will be returning as a long term client

The wait time was long. Ran 30 minutes behind. They call and…read morecall to remind about the appointment. But don't call when running late. I asked if we could leave to shop and was told they wouldn't call us once available. I was mad. But once in room couldn't stay mad. Her staff wasn't kind had no bedside manners