Bob King, the owner, always goes out of his way to make the customer happy…read more Definitely better than shopping at those huge chains.

I have been going for two years, and my son has found nice glasses covered by our insurance on each…read morevisit. Once; after half a year from our purchase, we went back as something had happened to the frame, and Bob corrected it at no additional fee. An action like that is always remembered and appreciated. We definitely will continue going for our eye exams and glasses to Optique.

By far the best visit I've ever had to the optometrist! Bob and George were both welcoming and…read moreknowledgeable. I called in for an emergency appointment and was seen an hour later. I also purchased the same day. My glasses were ready the next day too. Such a fun experience certainly going back next year for my routine exam.

Because I do a lot of business in Lower Mills and because I prefer to cater to small, owner…read moreoperated businesses, and because as a black man I like to give black entrepreneurs my money, I chose Eye & Eye, even after the owner first gave me a chilling reception months before. I didn't feel welcome and should have gone by my gut impression. Still, I scratched it up to perhaps he was having a bad day and went there for new glasses, the first pair I'd have for both far and near-sightedness. Mr. Nicholson's attitude wasn't warm, yet it wasn't so unpleasant as to turn me off, so we continued our exchange, and I bought my glasses from him - a mistake. I went back two days later with questions about my focus and the slanting, and curved images I was experiencing. Mr. Nicholson replied by explaining what he explained when I first tried the glasses - that I had to adjust my vision lower to read with transition lenses. I concurred that it will take some getting used to after never having the experience before. I explained that I'm a seventy-five-year-old man, who needs to get accustomed to wearing them and adjusting my eyes accordingly, and that I had other questions. There was never a simple acknowledgement that there will be a learning curve to getting used to something new. Rather, a younger man (an optician student) stepped forth from the back of the store and explained the cause of some of my concerns and agreeing that it will take time to get used to the new glasses. After thanking the young man for his assistance, Mr. Nicholson again tried to explain what he had already done, that I must focus lower on the written word. I tried to explain that I "got it," that he had explained it more than once and was now talking to me as one might talk to a child, when indeed I had other questions. Mr. Nicholson then talked over me, telling me and others in the store that I wanted to talk and not listen. As I don't argue with people yet felt myself getting angry. I turned to leave, stating that I do not do business with people who yell at me and treat me in a demeaning manner. He continued to berate me further and more loudly and talk about my listening skills. He was even asked by a woman who also came from the rear of the store to calm own. I was leaving, on my way out the door, when he added, he'd rather give me my money back. Oops, what!? As a person of integrity, I understand full well when one doesn't want my business. Such a statement was insulting and obviously one in which he in fact didn't want my business. I'd have been a fool to leave the store with the glasses, so I turned and said that was for the best. Give me my money back, here are your glasses. I stood quiet while he undid the transaction. He reversed the charge to my debit card, and I left without speaking another word. I write because it's important that people know (in spite of some positive reviews) that Mr. Nicholson can be quite rude, insulting, arrogant, and indignant with an air of superiority. I would not have felt good about myself if after such a comment, I continued on my way before indeed, requesting my money back and relinquishing the glasses. I was not rude, never raised my voice and was simply asking normal questions one might have from wearing a new pair of glasses after never having the experience previously. I would not recommend any self-respecting person to do business with Eye & Eye Optics. You might get spoken to as a child and told outright that they don't want your money. Thinking one is always right, not allowing the customer to explain him or herself, and reiterating the same message for an innocent and appropriate question is no way to do business. Avoid this company.

A brand new employee today (4/7/26) helped me today by adjusting my glasses. I've never had someone…read moretake such time and trouble to help me with my glasses. It was a breath of fresh air. I've had issues with customer service here in the past. Hopefully she (I'm sorry, I forgot her name) stays and pulls the rest of the employees up to her level of care.

If you are a member of a United Health Care Medicare Advantage Plan granting you annual eye exam…read morebenefits, you can see this store is in your network and that you can enjoy your optometry benefit there. If this is the case, just do not go . I drove to there only to have them wasting their time , and mine, watching my insurance card on one side, then on the other one, repeatedly checking their computer. Then also their "doctor" had to check my card . Such optometrist told me that maybe my card was good with a doctor who was there before him .... So, before you go there to get your UHC Medicare Advantage Plan benefit , you should even investigate their doctors story .... in other words ...either you buy another insurance or you change store saving on gas and on your time.

Not only do I love the style of my new glasses, I also love how they have improved the quality of…read moremy vision. I compared my Lunette glasses to another pair I got at the same time from a well-known chain. The vision quality of the Lunette glasses is by far superior (same prescription). The Lunette frames are also lighter and more comfortable. The staff in Dedham were friendly, knowledgeable and helpful. From now on, I will get all my glasses from Lunette!

The quality of your experience must depend on which store you go to, because I went to the Back Bay…read morestore and had a totally lovely experience, and left with the best and coolest pair of glasses I've ever owned! Were they expensive? Ouch - yes! Worth it? Definitely yes!

Came in on a whim to have David look at my online-ordered glasses, within mear moments he was able…read moreto ascertain what the problem was an was able to make me glasses at an extremely reasonable price. Very knowlegable and easy to work with. Highly, recommend

Excellent service and knowledge Always great. Carl and group is best I have them mail glasses…read moreto Florida

We have an adult son with special needs who was in need of a new pair of glasses. The Tufts…read moreOphthamologist suggested we get his glasses at Pearle Vision. We had a very good experience at this store when we were looking for replacement frames for him. Cheryl, the LDO who assisted us was very knowledgeable and patient at that time and when she subsequently fitted our son with new glasses. We would highly recommend this office for all eye care needs. Harvey and Judy

Cheryl D. My mother was in need of eyeglasses, and almost…read moredid not go to another optometry. However, this all changed after Cheryl assisted us. She was very patient, took the time to assist my Mom, give her options, her options, and even searched for deals that her insurance did not even inform her of. I definitely give her a 5 star!!

TLC Eyewear is hands down, the best eyeglass store I've ever been to not only due to the fantastic…read morecollection of frames, but also because of the amazing customer service. Jenna, Dave and Tricia are truly a pleasure to work with. I've referred seven people there and every one of them has had a great experience. Even when there is a problem that is not their fault, they go above and beyond to make their customers happy. Also, their prices are very reasonable. I cannot recommend them enough.

Always a great experience getting new glasses here. The staff are kind and knowledgeable in…read moreassisting with finding what looks best and is priced best for each individual. They will take the time to help you find what is perfect for you. The store is cozy and has a great selection of glasses. Definitely recommend checking them out of you are in need of new glasses or contacts.

They guaranteed my glasses would arrive on a certain date and they did not. In calling customer…read moreservice to track the 4 pairs of glasses I purchased, every time I called I was given different information on what had arrived at the store and what would arrive on what future date. When I tried to create an account online to track my glasses myself, I continued to get error messages. Further, I did not receive any emails when glasses did arrive at the store as promised. Also, it is impossible to reach a human on the phone in the Chestnut Hill store and when calling customer service, I instead spoke to folks based overseas who each gave conflicting information each and every time I called. NEVER shopping Warby Parker again. You'd think they would have their processes down by now.

Camille helped me slow down and actually think through what I needed. She walked me through…read moreeverything with patience and clarity -- from lenses to fit to style. She took the time to make sure nothing was confusing and made the decision feel easy. It was the kind of help that leaves you feeling both reassured and empowered.