Business is nice and tidy. Staff is very welcoming and knowledgeable. As it was our first time here…read moreI had some questions about the paperwork, exams, and process of getting new glasses, and they answered my questions politely and professionally. I've been to offices where I've had my questions met with sneers and scoffs so definitely a better environment already. Dr. Higa is very thorough but efficient. The display cases for the glasses were also very nice and tidy.

We had a great experience with Dr. Higa. He was very thorough and explained everything in great…read moredetail. He was very personable and kind. My husband had a serious issue with one of his eyes, and Dr. Higa and his team were able to set up an appt with a specialist for the next business day. They really went above and beyond! Thanks to him, my husband went to an amazing eye specialist and was able to have his issue repaired quickly. Definitely recommend this practice!

I have been going to the Dr for a long time finding his personality was wonderful and easy to talk…read moreto. However, his office staff is horrible, with the exception of Mary, I'm leaving as a patient. I ask to speak to the Dr twice, the first time I was told, "Yeah, I'll get right on it", and never heard back. This was important to me so I could schedule surgery. I feel sad and very let down by Dr. Simpson and his office staff. I have been shocked by this response. I called again and still didn't get to speak to him. I need a Dr who doesn't mind answering a question over the phone taking maybe five minutes of his time at the very most.

I have traumatic brain injury and need help, Dr. Simpson was awesome but his staff was awful! They…read morehad very little selection of glasses i wanted and they told me a pair looked great on me and I look like an owl. I called to tell them I could see great far away but up close I have to go back to my old glasses. The lady on the phone asked why I didn't try to read the card by the desk. Why didn't you show me? They didn't offer to make it right. I paid $580 for glasses that suck! Im going yo a different Dr. Next.​

Dr. King is a great dentist. He is very efficient and explains everything in great detail. He is…read morevery patient and will answer any questions you might have. Has a great selection of glasses to choice from at a great price. His staff is very friendly and helpful if you have any insurance questions.

Dr.King is the best eye doctor I have ever met I have a plethora of eye problems and have been…read moreseen by many eye doctors. Dr.King takes his time with each patient and is extremely thorough during the exam. He explains everything in detail to his patients and is extremely knowledgeable.

Great experience. I happened to schedule a last minute appointment because the other eye place I…read morewas going to totally fumbled and I decided to try a new place. I am so glad I decided to try this place. Upon arrival I was greeted and asked if I was there for an appointment or to pickup glasses. We were checked in by friendly staff. The doctor I was seen by Dr. O(forgot how to spell) was so knowledgeable and friendly. She was amazing! And she took time to explain everything to me. Glasses were ready within the week and they also accepted my insurance and got an awesome pair of ray bans for only $40 out of pocket.

This guy laughed at my mom, who was asking questions about their company's policy with insurance…read more Not about our insurance, but how their company runs insurances. Without getting too much into detail, he was saying he couldn't find my coverage. I even showed him my vision insurance card and he didn't care. I called my insurance, and of course, everything is fine. On their end, something was wrong. So when my mom, who helps me in my adult years as I'm disabled, was asking questions to get clarity on why their system could be rejecting VSP. Not only did he laugh in her face, he then proceeded to mansplain my own insurance to her, which he'd just done to me. Guess being a woman means you don't know the difference between a PPO and an HMO. We just left because who is being laughed at and chooses to stay. Especially, when you're already getting glasses for medical issues that cause pain. Just no.

I don't understand the point of making an appointment, you will be waiting 2+ hours for a dang eye…read moreexam. I came last weekend and we had to leave because they took forever. Rescheduled for today and made the earliest appointment available, an hour with no one in front of us and been here an hour already! Never coming back nor would I ever recommend this place! Go anywhere else!!!!

Have dealt with America's Best for years. I will no longer. Always wondered why they dont give you…read moreoriginal covers for the glasses,especially since they claim to be more affordable. This last incident left me stunned. Went in November of 25 to see about new glasses. At the time of the examination, I was told there was bleeding behind my eyes. At this time, I feel the examination should have stopped, instead, I was encouraged to seek frames. I picked 2 pair. A pair for reading and a pair of sunglasses. I went into the hospital shortly, and received a call to pick up. I picked in timely manner. But as the girl was fitting me, I told her I couldn't see out of them. She told me to try them for 30 days, and if it got no better, come back. When I went back, the doctor examined my eyes again and told me, there was more bleeding. I was seeing out of them at the time, and would have to purchase new glasses all over. Spoke with a manager, who advised me to see the eye doctor and make sure everything was ok. It took some time to get the doctors appointment. I spoke back with the manager, who began to backpeddeĺ, something about their 30 day warranty. I live on a fixed income, and dont have money to throw to the wind. I eel, I am not a doctor.Before collecting my money, the should've given me an option to proceed, or not.

Got new glasses a defect is clearly seen by me dizzy when walking from one eye bifocal area is…read morespread on right side halfway in lense was told try a few days to get use to them I'll be there tomorrow to be brushed off again I suppose. Old glasses had no issues getting use to or otherwise very disappointed this time around.

Had an issue and Lesa was quick to fix it! Very grateful for her! The wait is short and it's a…read moreprofessional environment overall.

Is there less than one star? So.. a 3 minute surgery took 3…read morehours. After it was complete I recieved a call that my husband was done, I said Im walking in from parking lot. On this cloudy, chilly day the nurse was pushing my 78 yr old husband's wheelchair outside where she wanted him to wait for me. I was walking up as I heard him say, " Im not waiting outside." What kind of screwed up patient care is that? The after care instructions are vague. I think Medicare will be interested in the questionable treatment this facility provides. We're going to Scripps or Loma Linda next time and I advise everyone to do the same. The wait for the procedure is somewhat understandable. Somewhat. But the kicking him outside? The 3 phone call I got saying first, pick up in 30 min, then, oh hewont be ready for 30 more min, oh he's ready now...a new staff is necessary for both surgery center and eye center. We won't be back. Once we write to Medicare, I will not think of this place again.

Soooooooo long story short. It turns out that I have stage four cataracts. I was referred to this…read moreplace by America's Best glasses. "Most" of the people here are delightful. Very courteous and understand you may be going through a hard time. Looks like I will be getting two eye surgeries. May 21st and May 28th. Please pray for me. The bad news is that it is expensive! The good news is they have a promotional service that if you apply for a synchrony credit card they defer the 32% for two years. I am really excited to be able to actually see normally again. One piece of advice to that young girl with the attitude in the office is this and please quote me "do not ever tell someone who has stage 4 cataracts to go visit a website if you don't understand something". Like really? Other than that it was great. I will update after healing

The people who work there are very kind. They helped my brother with his glasses and gave us a very…read moregood quote. I highly recommend them

I've purchased glasses from Walmart Vision since 2014. Sept. 2025 got a pair from SJ. In Nov. I…read morenoticed my vision was blurry, and it kept getting worse. The anti- reflective glare had separated and peeled off. LensCrafters said it was dan6to wear the glasses. Walmart wouldn't do anything because I had missed the year warranty by 2 months!! Walmart GM wanted to help but said the Vision Center is a 3rd party with their own manager. I paid $205.