First time using my health insurance to pay for an eye exam. The optometrist was wonderful and the…read morestaff were very helpful. Still waiting for my new contact lens to come in, but all and all a very good experience.

I am writing this post on 11/10/25 but was at this store for first time in April of 2024…read more The optometrist was fine. The young lady who assisted me with getting glasses (fitting and selecting) was not knowledgeable and didn't explain things properly. I was getting progressive lenses and also made sure to explain to her that I have a rare eye disease, so it's imperative that I see well. Unfortunately, she didn't fully explain that they use different types of progressive lenses when it comes to the peripheral vision. I had always gotten Varilux lenses which happen to be one of the most expensive lenses, that give you the best peripheral vision. Since every other place I was used to going to for eyeglasses automatically gave me those lenses, I had no idea that other places gave some that are inferior in quality (and are cheaper). Needless to say, when I got my glasses and took them home I realized that I was having terrible issues with my vision! I couldn't put my finger on what exactly was wrong! When I looked head on at things it was fine. But what took me a while to understand was that my peripheral vision was way off! I wound up going back to the store and wound up with the same young lady, much to my chagrin. Honestly, this gal really didn't seem to be much of an optician. She really didn't seem to be very sure of herself and when I explained to her the trouble I was having she couldn't figure out what was wrong! I finally asked for her manager who was busy but finally came over to help. After 5 minutes of looking at the eyeglasses, the manager said, just a minute, and looked at MY old glasses and came back and knew right away that the peripheral was different! I told her I had no idea that there were options with this; it was not really explained to me. She said she'd have the lenses remade for me. I asked her about the difference in the peripheral quality and she said that some people do get the standard kind. I asked why someone would want that; why wouldn't they want the best vision possible? She said sometimes it's a matter of price. Of course it would take another couple of weeks. When I finally got the eyeglasses back, they were fine. Several months later I noticed that the eyepieces were getting very loose. Every time I would open and close the eyepieces, the screws would move. I never saw this happen before. Seemed very weird. I took the glasses back to store and the manager explained that sometimes she has to use some type of oil or something when she tightens the screws to keep it from loosening so quickly. I've been wearing glasses for over 60 years and never heard that before....lol... Anyway, I could not recommend this store to you unless you are just looking for sunglasses and are not picky about your eyeglasses! If you are serious about your vision and very careful, stay away!

Can only offer another 1 star. I go to Boca Town Center once per month. There has never been a…read morevisit when a post it isn't in the window letting me know they'll be back soon. Once there was a phone number to call. I'm not calling anybody to patronize their establishment in a mall. A post it at various time on different days at all times that I visit. A corner store next to an anchor store. The rent must be insane. I can't imagine that they'll be there too long. Not to be unkind but malls used to have definitive hours. Now some stores close earlier than others. First, that's annoying. Second you're in a mall. Everything should be open until 9 pm and later during the holidays as it universally used to be.

Great service and amazing value. I picked up a pair of Progressive glasses for only $199. I…read morereceived them the NEXT DAY (wow). The Frame is fantastic and it came with all the bells and whistles including AR which I usually get charged a lot for in other places. There is no better value out there.

The staff especially Liliana was great.She went out of her way to help us find affordable frames…read moreand that is very much appreciated. Dr Sanchez was very nice & thorough. I like the fact he took his time with the eye examination & explained things clearly. It was a good experience & I'll certainly keep going to them in the future.

Really handy, helpful, really nice beauty options in frames beautiful and Ned store located in…read moreMiami beach

Customer service is Great and Doctor is kind and patientread more

They have a decent inventory with varying styles, and affordable pricing. Katia was very welcoming…read moreand helpful both times we visited. Will definitely come back next time my wife or I need a new pair!

I had broken my glasses and was feeling pretty down and vulnerable about it. I walked in there and…read moreeverything changed! They were not only kind but gave me options. Perhaps they could be fixed but if not a reasonable option was available to me. I was overwhelmed with their focus on helping me. There is no other place I would go for glasses now.

Everyone we encountered was knowledgeable, friendly, and gave us good advice. The selection of…read morebeautiful and luxury eyeglasses was a draw to this store. Highly recommend if looking for fabulous glasses.

I called last week and set up an appointment and received a text a few minutes later to remind me…read moreof my appointment..Upon entering the store I was greeted very nicely by Vivian the person that took my appointment. Was all set up in the system and asked to fill out some paperwork and was taken to be seen by Dr. Fernandez which explained to me all the questions I had and did a very through eye exam. After that was taken to a very pleasant salesperson I believe her name was Jackie that was very patience with me that at times is not easy and showed me all the frames I wanted. At some point the manager (Jorge) came over as well to ask how things were going and helped with his knowledge of the frames and what I was looking for and made the experience very seamless and enjoyable.. I will highly recommend this store to anyone looking for eyeglasses or contacts and have made this store my store for any future purchases.. Thank you very much!!!

Service was okay until we waited an hour and a half and still wasn't seen. Told us it was okay to…read morebe 15 minutes late, yet we came 3 minutes afterwards. We understood that we were late and asked if it was okay when we arrived and they said yes we can be seen. However an hour and a half later just to not be seen at all is ridiculous. They just should've just laid out from the very beginning that we should reschedule instead of wasting our time. Once we were leaving we let them know that we will reschedule and she said that since we came late that's why we waiting so long. We felt deceived because they let us know we would still be seen next yet the person that arrived after us was seen.

The only reason I gave 2 stars is because of the wide selection of decent glasses for a great…read moreprice. The staff however was egregious. No one was on the same page when it came to questions. The only same page they were all on was pushing the additional 40 dollar retinal scan which is completely unnecessary (they really shove it on you, make you feel like it is required and make you feel bad if you don't get it). The doctor told me I likely have a deep issue with my right eye because she could not get the prescription right. Every eye doctor I've ever been to has not said this. She advised me to get a second doctors opinion, again never happened to me in an eye glasses store. But VICTORIA, the manager on duty, is the reason I'm leaving this review. When she came to address a complaint she aggressively sped walk to the counter, said HOW CAN I HELP YOU with BULDGING eyes that were not even looking at me. She realized I was filming by the time she started acting less disrespectful. I was expecting a professional; she was nothing but sarcastic and snarky, and did not come to me to resolve an issue, but to take her mood out on another unsuspecting customer. You know that huge fake smile you will get when a manager wants you to know you don't matter and they're telling you to F off with their tone? That's her. Yet, when I mentioned that I would make sure her name would be in the Yelp review, the BIGGEST change of attitude occurred would you believe it. Too little too late. I promise you you'll be better off at another Warby Parker or just another store in general. Thank god for yelp - I'm praying this helps her learn to treat customers with the respect they deserve. I will also be notifying her regional corporate management.

The most horrible experience!! Everything about it was exhausting. The staff are rude,…read moreunprofessional, inexperienced. My first mistake was allowing them to do my eye exam. The "doctor" didn't acknowledge me while I sat in her office with her back to me. Fast forward I decided to try contacts. She ordered the wrong rx and then tried taking them out of my eyes with her 2 1/2" nails. I was frozen while she was gouging them out and her reminding me to sit still. All I want now is my printed rx so I can go somewhere else. And they can't even get that right. Here it is 6 weeks later, $200 paid and I still have no glasses, no contacts, no rx!!!!! NOTHING except excuses and apologies. Stay a million miles away from there.

After going to another optometrist which gives inferior service & products, I returned to see Dr…read more Wiesenthal at Forward Vision in Plantation, Florida: I'm so happy I came back! Romina Baez is an amazing optician with excellent customer care; she is very knowledgeable and professional while attending to my needs with a warm and friendly approach. She is a true asset to this office! Dr. Wiesenthal is a true professional who cares deeply about his patients as he performs a very thorough exam and explains clearly all the results and makes appropriate recommendations. I highly recommend Forward Vision and its amazing staff! I'm so happy with my new glasses!

Excellent and caring staff Dr is a great and nice person,…read morevery patient and kind Staff helped me pick out glasses and gave a lot of suggestions