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    Walnut Heights Apartments

    2.7 (70 reviews)
    Open 9:00 am - 6:00 pm
    Updated 2 weeks ago

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    When we lived in our apartment for six weeks without a wall or window.
    Sophia L.

    Living at Walnut Heights has been a disaster since day one. The only reason we stayed was for the school district, but at the end of this year we are moving. The building is literally falling apart. They closed their management office in 2021 (after Covid) and never re-opened. They have no on-site security and there are transient people living on property. The company that owns Walnut Heights, Essex Properties does not take accountability for their staff and allows their property management team to refuse to do even the most basic work on site to keep the property clean and orderly. In the past year we had to stay in a hotel for two weeks after our kitchen wall, which also happens to be the exterior wall of our apartment collapsed. Yes, you read that right. It straight up fell apart and the window fell in. And it took them two weeks to fix it. Our apartment flooded three times in three years when the previous upstairs neighbors knocked over their in-unit washing machine. The parking lot is a terrible, Mt. SAC students regularly steal our parking spaces and break our gate. In the summer our pool is green half the time because they don't even have their own pool vacuum. Their "hired pool man" comes twice a week to service a community with almost 200 units. When we first moved in there were many families and it felt safe. Walnut, CA was sold as a premier place to raise the family. We hoped for a great experience. Instead, we have been faced with major plumbing issues, which are still not totally resolved, crumbling masonry, broken windows and doors and a completely negligent property management company. The pool area is disgusting in summer and has standing water on a daily basis around the outside of the pool due to drainage issues. The roaches. Oh the roaches. I treat with my own chemicals because the lame company they hire does nothing. Their products don't work, we have communicated that to management multiple times and they do not change the provider. Every time we have tried to get anything fixed they argued about it, took forever to fix it, or just haven't fixed it. If you can help it, do not move in to these apartments until they are fully renovated.

    Horrible property to live at!!! I been here for 3 weeks and my car has been hit and broken into. The apartments claims they don't have cameras and can't do nothing about it. Mind you I pay for assigned parking. Just don't move here you'll end up spending more money than you plan.

    Irene Z.

    If I could give this place negative stars I would. The management team has horrible communication skills. We were not notified of being approved to move in until the day before the month. When we finally moved in the cabinet paint was coming off in the kitchen, there was mold all over the restroom sink. The master bedroom sink smelled disgusting and the pipe was clogged. They charged us 70 dollars per parking and there was NEVER any parking for visitors. They never communicated parking was a problem or we would of never moved. The laundry room is always dirty & smells like mold. My husband found a meth needle on the floor between and on another occasion a bag of weed. They really don't care to take care of this property & maintenance is overwhelmed with the work they have to do every single day. Save yourself the headache of moving here and dealing with these ppl.

    Our view from the bedroom window
    Karla A.

    If I could give zero stars I would. We were scheduled to move in July 15th, 2022. I set up all my utilities and paid rent for July including all the other fees. The manager called me a few days later telling me that there has been a roach infestation in our unit and they need time to fumigate it. I understood and let them have the time they needed. They set a new date for July 22,2022. Fast forward, I call them on the morning of the 22nd Hoping to get my keys. They told me that they still needed to inspect it and would call me later. 2 hours later they call me saying there are still roaches and need to do more treatments. I found out that the roach problem was not only from the previous tenants but that ENTIRE BUILDING. It doesn't matter if they fumigate weekly because the people who live there are uncleanly and nasty. They leave trash everywhere, it's always noisy because of kids running around. And the kids leave candy wrappers and messes everywhere. It is now August 2, 2022 when I am writing this and we still have not moved into our apartment. They offered us to stay in a 2 bedroom ( we are 3 people) and we would have to pay a daily rent until they fix our original unit. They have broken our lease contract 2 times already. Do not move in here, it is not worth it. Find a better apartment with proper management. The only happy memory I have about this place was the day I moved out a month later. The picture below shows what our bedroom window view looked like. It was a nightmare living here and so advise anyone to look elsewhere.

    A certain motorcycle gang....
    Elizabeth R.

    Unequivocally the worst place and environment my family and I have had to endure. I urge anyone thinking of moving/staying here to reconsider. Here's why; 1) Security - almost every single door or gate, be it the entrance to the limited parking area to the entrance to the closest supermarket is propped open with a rock, brick or a shopping cart, which leads me to my second point.... 2) Shopping carts EVERYWHERE - with a supermarket extremely close by, many, MANY residents bring back shopping carts and just leave them everywhere. The 'management' do absolutely nothing to rectify this, much like they do nothing to remove the shopping cart used to prop open the door/gate to the parking area, much like they do nothing to ensure all residents have a clicker to open the gate, thus removing a need to have a shopping cart there in the first place! 3) Trash is left everywhere. It appears people simply do not care. As a result, there is garbage left all over the place. Worse still, 'management' does not clean with any urgency, meaning empty bags, bottles, overflowing trash cans are left for days. 4) Little respect from residents. I have unfortunately witnessed residents urinating around the dumpster areas on multiple occasions, loud music being played at all times, day or night. There is much marijuana smoking, which while legal WITHIN homes, here its outside, permeating into non-smokers residences and those with young children. 5) Dog feces everywhere, dog disposal bins left either full and or without bags for days. Be careful where you step! 6) Safety - There are members of a motorcycle club, the M_____s living here. Google them to find out about their drug trafficking, gun running, murder and more. To put it simply, would you want your kids in their proximity? 7) During the summer the inadequate and outdated air conditioner broke, it took many months to replace, and when done so we were told it was temporary - there were large gap not filled around the edges, they never were completed. We were finally able to get out, but as a final aside we received a call asking for a return of the keys. I apologized and explained that seeing as there would be new tenants, the locks would be changed...I was informed that they do not replace the locks after a tenant leaves....... wow! So, to recap - stay away, there are better, cleaner, tidier, more professionally run places. Avoid!

    One of the many examples of disgusting trash being left out in the open for many days. Allowing bugs and varmint to feast upon and live in.

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    6 years ago

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    12 days ago

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    1 year ago

    Great customer service. Great maintenance team. Thank you Andres, Marcus, Teresa, Jake, Candi, Yvette and Sara.

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    5 years ago

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    2 years ago

    Great customer service! Paige was very helpful in sorting out the rent payment. Thanks so much.

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    2 years ago

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    2 years ago

    Andres,Diaenna,and Lisa are the best, very undemanding and solve any problems .quick responds .

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    3 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    11 years ago

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    7 years ago

    This review is specifically for maintenance and specifically Jose. He is always on it friendly. Thank you!!!

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    Page 1 of 2

    Ask the Community - Walnut Heights Apartments

    How do residents here deal with the parking?

    Parking is horrible at Walnut Heights. You get one assigned space, which you pay for and regularly is taken by a student for MT. SAC. The on-site maintenance is too overwhelmed to handle the parking lot, so it's the worst. The gate is broken often.… Read more

    View All 3 Questions

    Review Highlights - Walnut Heights Apartments

    Maintenance technician Jose Medina did a great job installing the fan on the ceiling for my apartment.

    Mentioned in 7 reviews

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    Diamond Bar Village Apartments - Caught the most beautiful rainbow  before going to tjmax

    Diamond Bar Village Apartments

    (19 reviews)

    I love this apartment complex. Ive lived here almost a year. The maintenance team is super nice…read more The leasing office is super quick and ALWAYS pick up the phone. If they dont pick up. The maintenance team does. Its a mid size complex so there is also parking for guests. And no parking worries for your family and friends who visit. The pool is always clean. Its not the most modern or the oldest buildings but just right in the middle. The neighbors are so super nice. And no one has " agressive" dogs. Ive lived in different cities and states and diff types of homes. But this has been my absolute favorite. Beautiful mountain view and close to so many great spots. Bravo.

    Lived here from 2021 to 2022, and it was a really good experience for my boyfriend and I. We had a…read more1 bedroom with a studio loft on the second floor. And it was the perfect amount of space for 2 people. That extra studio space was perfect to fit our 2 computer desktops, including a storage closet. The only thing was that the kitchen was quite cramped and some of the drawers didn't open optimally. Also, being on the second floor, it did get really hot during the summer months. But we had a nest/central AC installed which helped a lot. There was built in shelving, and we had an in-unit washer and dryer. We had a great view looking outside too, so couldn't really complain. Its really close to some very convenient shopping and Asian restaurants. Also, makes it very convenient to travel around the LA and OC area within reasonable distance. There is carport parking for 1 car, but you are allowed 1 guest car parking, which was always convenient for our 2 car household. Norma was always really nice, and the maintenance crew lived on the property with everybody else, so if there was a problem, someone came right away. Negatives: - A neighbor in our building smoked weed. I have nothing against that and they can imbibe all they want, but the vents are connected so when they smoked flowers in their apartment, it obviously reached us in an awful way. We smelled it from our open windows and the bathroom vents. We only wished that they took their activities in a more mature and friendly way. Norma had said she talked to them, but they refused to stop and ignored the warnings. - We also heard neighbors fighting and arguing with each other. The walls weren't soundproof unfortunately. - Some of the neighbors can be rude, there was one lady who would hog the sidewalk with her small dog, and you had to be the one to move out of the way. Talk about hoity-toity. - Even though there is composting, people here do not even know how to compost. They throw plastic bags into the compost, which will potentially just make that bin get thrown into the trash, unless your bag is commercially compostable. Kind of sucks knowing that composting here might just get thrown into the trash anyway. Overall though, definitely its a memorable place out of a lot of apartment experiences, because 90% of the time, its a calm, quiet community, and we didn't really get much problems other than the 1 bad neighbor. The problem itself is minuscule to us compared to other places we've been in. We also did receive some of our refund back at the end of a 1 year lease, and they broke down some of the ways it was used. That was fine to us, we didn't leave the apartment in pristine condition due to time constraints.

    Walnut Ridge Apartments by Goldrich Kest

    Walnut Ridge Apartments by Goldrich Kest

    (101 reviews)

    We just moved in and the process has been made so smoothly by Bart! He helped us find exactly what…read morewe were looking for and the communication has been amazing. Everyone at the leasing office has always been so kind to my husband and I.

    TL;DR: Incorrect charges (including trash fees not mine),…read moretried to keep ~$1,600 of my $2,000 deposit, delayed refund for months until I escalated to corporate, poor maintenance, and unprofessional management. Be cautious renting here. I wasn't planning on leaving a review, but after my experience, I feel obligated to warn others. During my time here, there was a consistent pattern of mismanagement, poor communication, and questionable billing practices. Deposit & Charges Issues: I was originally charged in a way that would have reduced my ~$2,000 deposit down to about $400. Some of these charges--including trash fees--were not mine and were applied without proper verification or explanation. After I pushed back, the situation became even more frustrating: my deposit was significantly delayed instead of being resolved promptly. I returned my keys on 2/6/26, yet I didn't receive my refund in a timely manner. I had to follow up multiple times and eventually escalate to corporate before anything was done. What's concerning is that management didn't even realize the check hadn't been delivered until I reached out again. That level of lack of follow-up is unacceptable. Maintenance & Property Issues: * The sink drain was frequently loose. * The shower hot water was inconsistent. * Maintenance requests were often delayed or ignored, and we were sometimes told to handle issues ourselves. There are also deeper infrastructure problems. The electrical system is outdated--breakers would trip regularly when using normal appliances like heaters. Instead of addressing the issue, management blamed my fish tanks (which were approved in my lease). They claimed upgrades would be made and that a vendor would be called, but that never happened. Fish Tank Situation: My fish tanks were approved and included in my contract. Later, management changed their stance--first saying I needed special insurance, then suggesting I get rid of them altogether, and even blaming them for electrical issues that were clearly tied to the building's outdated system. Tenants should not be blamed for problems caused by poor infrastructure. Unprofessional Conduct: My partner was mocked by management for not understanding certain policies, which was completely inappropriate and unprofessional. Storage & Communication Issues: We were suddenly told to remove all storage items under threat of fines, with little to no clear communication about when or if we could use the space again. Overall, communication from management was weak unless it involved rent reminders or threats of penalties--those were always delivered quickly. Final Thoughts: I want to be clear: I'm not exaggerating or making things up. These issues made our living experience stressful and uncomfortable. Also worth noting: Greystar took over about 6 months ago, but the concerns I'm describing relate to the on-site management team (including Rubina), who were there before and remained during my time. Tenants deserve accurate billing, timely refunds, professional treatment, and safe living conditions. Unfortunately, that was not my experience here.

    Vantage Property Management - One of our rental property remodeled by Chris

    Vantage Property Management

    (44 reviews)

    I am posting this to clarify my experience regarding our rental and my interactions with Chris…read moreHelmich after my previous review was removed. Chris stated that he offered us assistance and a resolution to our financial hardship. That is simply not accurate. The only communication we received was a reminder that rent was due, along with notice of a $56 late fee if payment was not made on time, followed by the statement that after six days we would receive an infraction notice. At no point were we offered an extension, a payment arrangement, or any form of accommodation. Additionally, the unit owner never reached out to us directly to discuss any alternatives or support. During our tenancy, there were serious maintenance concerns that were not addressed in a timely or satisfactory manner. When our apartment experienced flooding and the air conditioning unit was deteriorating, Chris was nowhere to be found. The A/C installation was so poor that you could literally see daylight around the casing. The flooring, which is supposed to be white, appeared black due to the condition, and the state of the oven was unacceptable. We documented everything with photos and videos. My mother, who worked in property management for over 10 years, personally inspected the unit and identified multiple issues that should not exist in a properly maintained rental. There should never be mold present in a water filter--period. We were also told there was a separate heating unit, yet we were left without a functioning heat source while the apartment was extremely cold. This is not just an inconvenience--it is a violation of California housing standards. Under California Code of Regulations, Title 25, Section 34, rental units must be provided with heating facilities capable of maintaining a minimum temperature of 70°F in all habitable rooms, and those systems must be permanently installed and maintained in safe working condition. Portable heaters do not satisfy this legal requirement. We were further told that the overall condition of the property was "not their responsibility," yet our lease binds us to their management, and we were refused contact information for the unit owner when we asked to address these concerns directly. At this point, we are requesting that all communication be handled in writing via email so there is clear documentation. Phone calls are not acceptable. This ensures there is an accurate record of what is said and prevents any misrepresentation of conversations. I will be sharing documentation so others can understand what our experience actually was. This is not about "image" or "quality control," but about accountability and ensuring tenants are provided with safe, habitable living conditions as required by law.

    Our experience with Astrid and Joe went smooth. It's never easy starting a new chapter in life, new…read morecity new home etc. I have to say Astrid and Joe nailed it right away with what we were looking for our family. They answered all of our questions and doubts as true and honest as it gets. They explain the whole process and are with you every step of the way. Thank you for trusting In us like we trust your team. If you're looking for a nice home with a smooth & professionalism process Contact team Joe & Astrid.

    California Villages West Covina Apartments

    California Villages West Covina Apartments

    (20 reviews)

    Where do I even begin.. First off DO NOT RENT HERE! We were tenants here a year ago and since the…read morebeginning we were constantly being harassed with them constantly wanting to enter our unit. Every other week there were letters on our door stating they wanted to enter our unit with no proper notice for some unimportant reason. They would literally force their way in disregarding the fact that we constantly told them to respect our right to quiet enjoyment. I worked overnights so I specifically told them how important it was to respect my hours during the day but instead they would try to make their way in every single time. At one point they entered my unit after hours while I was mid shower letting my ESA out. To top it off it was 3 men entering my unit after the hours they stated they would come in 10-11am & entered my apartment at 5pm. Also, they do not care if you have any disabilities and require the need of an ESA. If you have one, this is NOT the place for you. The 3 girls in the office bertha, briana and julie are the most unprofessional, rudest people you can ever encounter. They are constantly on a power trip to harass their tenants by violating every tenant law. INFESTATIONS: roaches, rats, and all types of bugs are here. Literally it was infested. Mold everywhere They won't give you your deposit back either. **Please seek a claim for your deposit. It is your right. ** There is SO MUCH stuff that I can speak on but I'll leave it here. I encourage everyone to look elsewhere. We also saw reviews beforehand and thought "hmm what are the chances that this happens to us," but it was big lesson learned..

    Bertha and Juliana were incredibly kind and patient while assisting us with the online application…read moreprocess. I highly recommend this property; it is clean, quiet, and safe. The property is under new management, and the apartments have been remodeled. They are spacious, modern, and offered at a very affordable price. The apartments also feature large, beautiful balconies. Bertha was AMAZING!!!!! She was always patient and provided excellent customer service by showing us several floor plans and answering all of our questions!

    Walnut Heights Apartments - apartments - Updated June 2026

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