As dodgy as any large car dealership. Sales is efficient and professional because they have to be. Service always tries to sell "dealer's recommended maintenance" that your car doesn't need instead of the factory/manufacturer recommended maintenance from their own brand. read more

TLDR, Walser Toyota in Bloomington committed promissory estoppel against me, mocked me, lied to me, and is now refusing any accountability for the harm they caused. On June 17th 2023 I went in to Walser Toyota in Bloomington to look at a 2016 Ford Fiesta ST. I knew my credit was challenged but I had a solid trade in (2013 Jeep Grand Cherokee Overland) that I owed nothing on so I figured I had a chance. I test drove the vehicle and fell in love. When they were working on writing the deal, I mentioned my trade and they told me they would not take it and suggested I sell it. I was confused, but they assured me they had plenty of lenders and had a high chance of making a deal happen. After waiting for 20 minutes, alone at a desk, the salesman came back and told me they would need money down, so I said I could come up with $1000 down. They went back upstairs and I sat alone for another 20 minutes. They came back down and said they need either 4k down or a cosigner to make a deal happen. I called my mom and she filled out a credit app and then I sat another 20 minutes. They came back down and said that she wouldn't work as a cosigner and suggested I sell the Jeep to get the 4000 down. I was disheartened to say the least. I sold the Jeep and emailed the salesman today to let them know. The salesman called me and said they would have to run my credit again and then they could get everything going. Two hours later the salesman calls me and informs me I would have to put 8k down to make a deal happen. I was devastated. I told him I don't have that kind of money and I feel like I was lied to. I requested to speak to a manager and he said he would have one call me. Almost an hour later, the manager calls me and I can hear him laughing when I answered and he informed me he was the manager and asked what the problem was. I explained the situation and he reviewed my previous credit app and informed me that there were no callbacks from banks at 4k down despite what the salesman told me. I reminded him I sold my only transportation on the understanding that I would be approved with 4k down and now I am being told that was never an option and the salesman lied? The manager told me "I can't control what the salesman says" and "I will have a talk with him". I then brought up the new hard inquiries that they ran today (knowing full well that I would not be approved) and the manager said "you damaged your credit all by yourself, not us". I instantly requested to speak to the GM. I was told he was off today so I said "I think I interviewed with him a few months ago so I will see if I still have his cell". To which he responded "go right ahead". We went back and forth for a few more minutes and he continued to mock my credit situation and make light of the fact that they ran my credit under false pretenses and lied to me causing me to now be without transportation. Before ending the call I asked what the name of the GM was (because it was 9 months ago that I interviewed and the GM may have changed) and this person responded with "you interviewed with him a few months ago and have his cell, shouldn't you know?" I was flabbergasted. Not only did Walser Toyota lie to me, but the manager I spoke with actively mocked me over my financial situation, showed no compassion for the harm caused to me on the promise of a deal should I come up with the 4k down, and chose to be argumentative instead of telling me the name of the GM. I asked if the call was being recorded, to which he replied it was. If anyone at Walser chooses to confirm what I have said here, the call is in your system. Walser Toyota has crippled me financially, mocked me, caused me emotional trauma, wasted my time, rendered me without a vehicle, and doesn't even care. I have bought 3 different vehicles from Walser, totaling over 100k in sales for them. And this is how they treat me? How disgraceful. read more

Everyone I interacted with was friendly and helpful. My salesperson Delmis was very patient and helpful while I test drove several cars over the course of a few days until I found the one. read more

While the salesperson was personable and easy to talk to on the phone, the dealership itself would not honor their test drive incentive. When I enter into a contract with someone, especially one as expensive and involved as an automobile, I want to see how they treat the small stuff. They did great with the test drive, the salesperson was knowledgeable about the product, personable and professional. However, the business entity would not honor the simple incentive it advertised to draw me in. If they won't do that, what other promises are they intending not to keep? read more

Brought our car in on a spare tire, because of a flat, and got 4 new tires. No big deal. However, when we left the tires had markings, chalk, and writing all over them. They couldn't even be bothered to wash or spray down the car. Worst part of all of this, they didn't give me back my spare tire. So, now that I'm sitting on another flat tire, and I don't have a spare...there's nothing for me to do but wait. Haven't been able to get a clear answer from anyone in the Service Dept. except for Eric. He's the best thing about the service department, and the only one who knows what's going on. read more

0 stars. I had to put my phone number in to see a price. This was two weeks ago. These idiots still call me even after I told them I bought a different car. read more

I recently purchased a 2016 4Runner and the experience was outstanding. Chris Rogers and Troy Withers made things very easy and helped answer all of my questions. If you're looking at buying a new/used vehicle I would highly suggested checking out Walser Toyota. read more

Brought my FJ Cruiser in for an oil change today. I was then asked to sign the paperwork to authorize them to service my truck. It had the cost of the oil change on there at $82 and some change. Needless to say I took my truck home. I looked at Maplewood Toyota and their cost was $49. Walser lost all my future business. read more

Bought a ford flex , had only one key. Salesman said I could get a key fob online for about 30 or 40 bucks, and program it myself. No problem, Right. You can only program an extra key if you have 2 keys already. The dealership has to program it, if you only have 1 key. Had it done at a ford dealership for 350 bucks. Call walser, no luck getting any reimbursement, told me they have a 1 key policy. Said they were going to use my phone call to educate Salesman so he wouldn't make that mistake again. Nice, lot of good it did me. Paid cash and bought the 2 yr extended warranty. walser has lost way more than 350 dollars ,they lost any future sales ,respect, or confidence they would treat anyone fairly after the sale. read more

Battery died (stock battery) after 2 weeks of driving. Remote start didn't work. The mechanic was helpful and polite in saying the Walser Manager needed to approve the expense to repair and that they would call me..never got a call. No manual came with the vehicle, said they would get me one, no call. This is why no one likes cars salesmen and dealerships in general. Way to represent . read more

We bought a new Corolla on March 21 with Roger Gibson as our sales person we found him to be fun engaging no shlocky tacky salesman pressure tactics was very ethical and helpful keeping us informed during the wait for the vehicle to be delivered really an outstanding experience as have all of our experiences with Walser Nissan and now Walser Toyota highly recommend Roger -experience was exceptional We were pleasantly surprised that there was not a finance department per se where the sales person hands you off to some high-pressure finance person to get extra goods on the vehicle the sales person worked with us from start to finish which was tefreshing read more

Anyone looking for a new Toyota should ask for Fred Draves. He was straight to the point, transparent, easy going & the most personable sales person we have worked with through this process. I had also lost a ring in a tricky spot in the car I was trading in & another sales person offered up his help to retrieve it for me & did! I will definitely be returning to this dealership in the future. Thank you for a great experience Fred & Walser! read more

Only giving this dealership a one star for how genuine the sales rep was. Other than that it'd be a no star rating. Went in, liked the car, got into purchase processing, suddenly "unfortunately this car already has a deposit pending for purchase so we won't be able to sell it to you" ....... I've never been this upset about any purchases I've come across my life time, I'm in bed on the verge of tears. read more

I originally left a 1 star review because of my extreme dissatisfaction with my online buying experience. The manager reached out to me and made it right. He actually went above and beyond my expectations to fix the issue. Thank you. read more

My family and I came here last week to buy a used car. Sales people were nice about it, handled everything well until the end, it all went horrible. We ended up writing a personal check just to hold out spot, having them assure us it would not be cashed if we brought the cashier's check in the next few days. Long story short, they ended up cashing both checks, leaving my dad's personal account with insufficient funds and a big fee from the bank. We did check with one of the sales people to make sure it was shredded and she said yes it has been a few days before this happened. On top of that, they assured us that they would call the rust protection place to help us schedule a time but I ended up having to call myself. Very disappointed in how they handled things after. I understand they are very busy and things get lost in transition sometimes, but the check situation just put me over the top. Hope you guys can get your stuff together and help the customer through the whole process instead of not caring about them, and dropping them half way in the end because you are "too busy". read more

We purchased a car from them in 2020. Attempted to do the same for our daughter. Fast forward to today, something has changed with this dealership. We worked with two different salespeople. Received wrong or misleading information from both. Wanted to understand why the vehicles were not Certified (provides 12 months of comprehensive & 100k drive train coverage) backed by Toyota. Said they cannot due to miles and year - both not being case for the two vehicles being considered - "Oh, but we do offer additional coverage". At an additional cost of course. Then came the finance game. Waited an hour and were advised will have get back to you tomorrow. received the call the next day. No terms were provided but if we just put $20K down on a $30K vehicle our payment would be $500 a month. Huh What! Honesty, there were red flags from the get go. I advised my daughter let's not walk but run from these folks. read more

I recently traded in a vehicle at Walser Toyota for a used vehicle they had. The truck is great and the extended warranty they offer seems to be a very good deal. The issue I have is the follow through. I worked with Tim Dwyer and I was told some things were going to be taken care of but they never were. We were suppose to get $25 visa card for doing a test drive. Not only did we do the test drive we bought the vehicle. The oil was changed but the oil life was never reset as I had asked. They were suppose fill the tank to 1/2 full, that never happened. You can see from the set-up of the sales floor they are only wanting to move cars. The lack of follow up and customer service was very disappointing. read more

Two issues with Walser Toyota: 1) My boyfriend went with me to look at a Ford Edge, I liked the car so decided to buy. Andre, our salesman, was nice and everything but as soon as my boyfriend left his attitude changed towards me. He got rude and condescending because I wouldn't buy any of the extra packages, he would make uncalled for remarks. 2) 2 weeks after having the car I had a small issue. I called Walser to assist me, they told me they would have to out source it to Ford. I'm fine with that but told them I would need a loaner as they were going to have it for a couple of days. They told me I would have to pay for a rental, I still have a warranty. I was told by the manager they don't give out rentals, I bet if I bought a new Toyota and had a issue they'd give me a loaner. Will never buy another car from Walser nor will I recommend them to anyoone read more

When I took my car in for an oil change I pointed out that the dashboard light for low tire pressure was on. I was assured that the tire pressure on all the tires would be checked and the tires would be "topped off". When I paid the bill I asked about the low tire pressure problem, and I was told that the tires had been "topped off" and that none of the tires was significantly lower than the others, or else they would have looked for a leak. When I left the facility I noticed that the low tire pressure light was still lit, so I pulled into the parking lot at Southtown to look at the tires. I noticed that when the tires were rotated the hubcaps on the driver's side had not been correctly re-installed, but I didn't have a pressure gauge to check the tire pressure. This morning I dug out a pressure gauge and found that the front right tire only had 20 pounds of pressure instead of the recommended 35 pounds. I'm very unhappy about the bad service and the dishonesty I received. read more

The worst. They sold us a car with failing transmission and deliberately withheld information about policies that would have protected us. We called a few days after purchase, when we realized we'd been sold a junk car, to give them a chance to make it right, but they ghosted us. 4 weeks after our temporary plates have expired, we are still waiting for license plates, because apparently the dealership did not actually have the title from the previous owner, which makes me question how it was legal to sell us the car. We will never deal with this group again. I recommend you avoid them at all costs. Would give zero stars if I could. read more

Terrible experience buying a used car from them. It hadn't been detailed well and was dirty. It did not seem they had inspected it at all. I had to bring it in for two appointments to fix a large crack in the windshield and a headlight out. A few weeks and less than 500 miles later, it was low on oil so I brought it to Walser Subaru, where they did a complete inspection. They found the tires were close to bald, it had at least 3 other lights out, it had two dirty air filters, and it had an oil leak, which was causing it to lose oil. When I contacted them, I was passed around to 3 different managers, none of whom wanted to just admit they made a big mistake by not looking it over and fix those things. They tried telling me that lights had gone out after I had it, etc. Really poor follow up. I will never go to Walser Toyota again. read more

Big shout out to Kela Smith, who ensured we had a fantastic experience in leasing our new vehicle. He was honest, low pressure, didn't up-sell us, and worked extra hard to find a sought-after vehicle for us. He had great communication and only reached out when he had news (not to pressure us). He made the experience super easy for us and we highly recommend him and Walser Toyota. read more

What a disgusting experience. I regret making my purchase. The 2016 vehicle supposedly had been checked over top to bottom and ifit needed something new, it was all replaced/fixed. But within less than a few hundred miles there started to be problems. They claimed they would fix a broken gas door and didn't. I'd say to just walk in and see how strange their set up is - sooo very weird. I was uncomfortable right off the bat. Their sales department no longer has offices! It is just one large open cafeteria room, no desks. Just cheap plastic round tables. Sales people are now also the "finance" people ! They have no expertise and are allowed to have no expertise. They are just there to enter information into an ipad and show you the 'result'. Sales people even do the trade in value on your car. Again, just plug information into an ipad and give you what it says. They will do nothing other than what shows up on their device. Next thing you know you will be doing all of that yourself on a kiosk. No 2 year loans, only 3 years and up. My experience was overly high rates on loans, poor trade in value, robot like sales person (couldn't even make eye contact), when I refused to get a loan through them and refused the "extra" protection plan, we were treated in a vindictive manner. The vehicle I was looking for was very hard to find, so I did purchase from them but regret it. read more

Just purchased our first Brand new auto, a Toyota Highlander from Walser Toyota in Bloomington. Justin B, our sales associate wAs fantastic from beginning to us driving it off the lot. He was very knowledgeable and helped us understand each step taking time to answer all our questions. It is VERY obvious Justin has a passion for his job, and cares for his clients. Thank you Justin and Walser Toyota for this experience. We will be sending friends your way read more

My short answer - the customer service is terrible. I leased with this company for 9 years, and loyalty absolutely does not matter to them. They are willing to give you $500 off a lease (which equates to about $10/month off), in the grand scheme of things - this is nothing. Especially when their vehicles are overpriced to begin with. My story on why I no longer lease with them begins with me simply going in to discuss my options for my lease end. I was told that no matter what option I choose, my monthly payments would be about $150-$300 MORE than what I was currently paying. I was mortified. The previous times I had gone in to release with them, my monthly payments were only $5-30 more/month. I walked away and ended up coming back for a second time to see if the incentives had changed. I was told the same thing. The gentleman I was working with emailed me a month later and said the prices were better and I could get the vehicle cheaper (I had a Corolla S with all the bells and whistles, the vehicle I could get that was less was the bottom of the barrel Corolla for $150 MORE - heck no!). He went as far as to tell me if I wait until the end of my lease, I could get a Corolla within the price range I was willing to spend (I have this correspondence in writing). So, I waited my lease was almost up and went back in for a THIRD time. The gentleman I had set up an appointment with who told me I could get the vehicle for the price I wanted, was conveniently sick that day, so I ended up working with another lady. She told me that the prices he told me were just not accurate, even though I had the correspondence in writing. He blatantly lied to me to get me to come back in. I asked if there was anyway they could work with me, as I had been a loyal customer for 9 years, someone who never missed a payment, someone who always turned my cars in UNDER miles, and in good condition. One of the sales managers said to me, and I quote, "We don't need to offer you a lower priced vehicle. Everyone wants Toyota's, so people are willing to pay more. People don't want Fords or Dodges, which is why those dealerships are willing to work with people." I was shocked that they were bashing other dealerships, and in that moment, I knew I was going to walk away. I ended up going to Nissan and they were able to get me an AWD vehicle for CHEAPER than what a bottom of the barrel Corolla would have costed me. Nissan had GREAT customer service and they completely worked with me to get me the vehicle and the price I wanted, even with being a first time customer. I will NEVER give Walser Toyota Bloomington my business again, and I hope if you're reading this - you won't either. The customer service is absolutely terrible, they are not willing to work with you, and their sales people are willing to blatantly lie to you (in writing, even), and not follow through. I emailed with the General Manger of the store recently, and he had no remorse for the way his employees acted towards me. I wasn't going to write a review, as I don't like to write bad reviews on places, but given how the General Manager acted, I wanted to warn others. There are plenty of cars out there - go somewhere else, and don't waste your time going to Walser Toyota Bloomington. read more

I needed a basic service appt for 100,000 miles. the guy who was assigned to me told me it should be done in about 5 hours so around 4 PM. He also said that he would give me a call with an update. At 4:07 I had to call and he didn't have any update so went to talk to the service guys. He then told me it should be done in about 20 minutes. At 5:30 I called and it wasn't ready. Ultimately it wasn't ready until after 6:40. He didn't initiate 2 out of the 3 calls to me. I was given the keys to my car and told to go walk to it when it was done.....they did not just drive it up to me or the building. And to end it all as I drove into my house I realized that they have lost my garage door opener. I immediately called and was put on hold while the girl checked it out. Of course she hung up on me and even though I called back 3 more times it went to voicemail because by that time it was 8:00 closing time. this location is terrible with customer service!!! I will go to a different Toyota if I can next time! read more

After reading these reviews, I consider myself lucky that I didn't get my car here. I found the car I wanted at this dealership online. I traveled approximately 2 hours to get there to look at it. On arrival for my appointment with Sondra, I was greeted by Alex saying Sondra had to leave because she was on overtime. Alex appeared nice and sincere he showed me the vehicle. When we returned from the test drive, Alex said they didn't do Certified Used that Toyota offers free to customers because they do better offering Walser certified. This however costs you about $3000. I wanted to check out other cars since I made the trip up to the cities. I had Alex copy my drivers license so I could call at the end of the day of looking to pu write up a contract and give my debit card to put a deposit down. When I called the next day, Alex said they don't do that; I would need to come in and either pay all cash or fill out credit application to hold the vehicle. I had other commitments so I called on Monday and the vehicle was still there. I had doctor appointments and said I couldn't come until Tuesday. Monday night Sondra texts me to see if I was still interested and she said she could hold a check for the full amount until my insurance money got into my account. I said ok and would come up the next day. She said she would write up the paperwork and we agreed that I would come the next day. After making arrangements to turn in my rental car up in the cities, I set off on my 2 hour drive to get my car. I had to drop off the rental car frost and they would take me to Walser. I got lost but finally found the rental company. In their lot, I taste texted Sondra to see if the car was ready. I got no response so I called the dealer to see about the car. Sondra wasn't there and Alex was busy. So I asked the person answering the phone if it was ready. He said that someone else had the keys and was penning a deal on the vehicle right now. Ithey wouldn't stop it and the manager didn't care. I was devastated and found another car in the area and signed a deal. Don't even try to buy a car here. read more

Spent 3 hours waiting for word on financing. Didn't like the terms we were given - and decided to pay cash for the vehicle the following day so we could eat and get rest. Were told the vehicle would be held for us so we could purchase with a Cashiers check the following morning. Called the following morning to find the car sold. That wasn't the worst of it - the salesman - Frederick D. pulled the most stereotypical used car tactics - and lied about our conversation. We have 2 kids that just turned 16, cash in hand to buy them vehicles and had a horrible experience at Walser. Will never return and happy to bring my business elsewhere. if you're looking to be entertained by stereotypical sales tactics - Walser is your place. read more

Got a lemon from them. They replaced it with another lemon. I have had to put almost 6k into this current car that I have had for 7 months. And I'm currently sitting at a different shop after it broke down again. My biggest regret and I'm sure a rookie mistake was not taking it to a private mechanic to be evaluated. If I ever step foot into another dealership, it won't be Walser. read more

There's a reason this dealership has bad reviews, DO NOT DO BUSINESS HERE. I purchased a car from Walser in September of 2022. The purchase experience was largely average, I was trying to get everything completed in an expedited fashion as I live out of state and traveled to Walser because they had gotten their hands on a car I had been searching for for a while. The problems began after I left the dealership. I have owned many cars, and purchased a number of them out of state, I have never had issues, I buy the car and plates show up in the mail 1-2 months later. 3 months pass and my final temp plate expires, and I still don't have license plates. I had to call the dealership 5 times over the course of two weeks getting rude and bs "i don't know" answers before someone actually helped, and sent me two more temporary plates and informed me that they forgot to have me sign some forms when I bought the car so they had not even begun the titling process. Putting the stunning incompetency and negligence aside, I now had some cautious optimism that after playing fedex tag with the documents the issue would be resolved. Nope, here we are six months after purchasing the car now, and the same situation is happening again. Rude people answering the phone and never getting back to me. Absolutely wild experience, I am stunned these guys are in business, best words to describe this place are unprofessional, incompetent, and negligent. Don't go here. read more

My 2008 Prius starter battery had issues 1 year after the walser replacement. Service person told me the battery was ruined because I didn't ' drive it enough" (1600 miles during Covid). I asked I said "that implies a threshold.. how much is enough". He was unable to provide an answer and refused to look into pursuing warranty compensation. Wonderful! I bought 4 cars there over the years. read more

Purchasing a new car isn't something most of us get to do very often, and I don't think there's another purchase or transaction that's as fraught with emotion, excitement, and anxiety. Sort of like getting married, god help me. I've dealt with "traditional" car dealerships in the past, including Ford, Lexus, and BMW, where I went through the process of negotiating the sale, with the salesman running back and forth to "check with his manager", and then dealing with the F&I person, before I finally got out the door, often 3-4 hours later, frustrated and exhausted. It robbed a lot of the pleasure out of getting a new car. I enjoyed the process about as much as a root canal. Buying my Toyota 4Runner from Walser Toyota was unequivocally the fastest, easiest, most stress-free experience I've ever had purchasing a car. Walser has a completely different business model - the price on every vehicle is the bottom line - no haggling or negotiating. If you truly enjoy the negotiating process and your time is worth nothing, maybe you can do a little better elsewhere, I don't know, but the price they had for the 4Runner I'd been looking for was reasonable and fair, and it did away with the biggest headache and time sink in the car buying process. The salesperson, Joel, was decent, guileless, knowledgeable, professional, efficient, and a total pleasure to deal with. Buy-ups were offered during the transaction, but he was never pushy about it. I looked over and test drove the vehicle I was purchasing on one day, and came back the following day to complete the transaction. I brought my own financing, and even with a trade-in, I was in and out with my new 4Runner in a little over an hour. Amazing. TOTALLY happy with my new truck, this dealer, and the transaction. read more

Bought a rav4 hybrid last summer. Everything was great until I've continuously came in for their 2 year 25k services. Don't bother calling you'll be put on hold for awhile. Had a recall they denied me service for until I spoke with someone who knew what they were doing. Most recently got my car serviced in which they told me I needed to pay $60 for a filter. I denied and my AC is now completely out. Take better care of your customers read more

Asked for a quote for some work on our minivan that we purchased there. They were quick to respond at first, but after I gave them the vehicle information, they ghosted me and will not respond. Very disappointed with the service!!! read more

Promised a shuttle ride which never materialized. They had donuts and coffee. Great location. The service department used to be much better. read more

Windshield had stress crack on the 1st "Spring" day. I am sure it is stress crack because my friend was in passenger seat and we haven't seen/heard any stones hit, and it is 4-inches-long crack w/ no sing of hit. So I called in and drove in to service dept. The very first thing the manager did was following the crack with pen and said "this was hit by stone, I can see it here. talk to insurance". Insurance sent a person to replace it. I told him "I am pretty sure it was stress crack... " He asked me if they used a pin or pen to "check" the crack. "Yes that is exactly what they do to look like it wasn't stress crack which is not covered by warranty. (my car is still 4 months old, w/i warranty in case of stress crack). Well, it does not really matter to me if insurance pays or toyota does but I know it was Toyota who is supposed to pay for this. I am disappointed of what Toyota's service manager did with the pen... Sales pepole are very nice and good but not the Service dept here. read more

If I could give them a negative star I would. Their service department is a rip off. I had oil changes for life. Let me tell you they are not free. I was forced to do the scheduled maintenance which for the most part is OK. On my last oil change I had the scheduled maintenance performed. They now want to do another one. They want to charge me $200 to rotate my tires, "check the brakes", "check the fluids" and "check the filters" Keep in mind that is check and not replace. I just had my tires rotated by another place and Walser said they will still charge me. These guys are real jerks. FYI Walser I was going to purchase a new Toyota within the next month or so, guess where I am NOT going?? All be warned these guys are terrible. read more

Just picked up a used car from here. Would highly recommend asking for Nnadozie ("Dozie"). He was super responsive over calls / texts, friendly, and straightforward with me. Also had a chance to interact with Christopher Davis a bit, who was also very friendly and helpful. Will update this after spending some more time with the new-to-me ride. read more

No problem with the purchase and service of my car. Where they fail is in their treatment of customer service issues. Staff used the phrase "foolish" with my wife and denied responsibility for issues that were promised over the phone by two Walser representatives. Took social media comments, 2 calls to Toyota USA and 4 days to get CSM to call and address concerns. They are great when things are easy, but can not handle issues outside of that narrow spectrum. I love Toyota but no longer am I an advocate for a brand that can't manage what matters most, trust. read more

I just brought my Sienna van in for regular service; oil change, tire rotation etc. I love the fact that you can schedule on line. I was promptly greeted in the service bay and the representative introduced himself and shook my hand. He asked if I had any additional concerns, explained an upcoming recall fix and showed me to the lobby where I could enjoy complimentary refreshments while I waited. The waiting room was bright, clean and comfortable with TVs and iPads available for customers to use. The service was completed in less than the estimated time and included a complimentary wash. Everything about my basic experience at Walser was exemplary and I actually look forward to the next time I have to come in for service. read more