A+ for customer service. I stopped in on a Friday night during a snow storm. One of the wiper…read moreblades broke on my car. After I picked up a replacement and tried to attach it the new blade didn't work. The guys working (Serio and the manager) actually came outside in the storm to help me. Incredible. Thanks guys!

I wanna specifically point out Sergio and Shawn(Shaun?) for helping out. I had an issue with what I…read morethought was my front left brake pad being worn out, but Shawn helped me deduce that it was actually my back left, figured out with me what to do to get the issue resolved, which is due to a motorized parking brake issue with this year of my car. Sergio was awesome with helping me return the brake pads I got, and made sure I knew the proper course of action to continue. Both are absolute class acts, 6/5 actually but 5/5 because that's as high as it lets me go. Whatever y'all are paying them, it ain't enough haha

Chris is amazing! I came in for a headlight bulb replacement. I needed help replacing it, so he…read morereplaced it for me. My headlight ended up having some issues from a previous replacement and took a fairly long time to end up changing. Chris was very kind to take the time out of his day to help me with my pain in the butt Ford Fiesta. Thank you soo much Chris! Shoutout to Austin.

Went there today to purchase bulbs for tail light. The guy helping me was mad that I didn't know…read morewhat kind of bulb I needed. When he went to look it up on his computer, he couldn't find anything for my Jeep. First of all, tail light is not spelled 'tale lite' nor is it one word. He went and grabbed me a bulb that looked like it could light up my back yard. I told him that it wasn't he correct bulb and that it was much smaller and round. He said he had no idea then... I went two blocks down to O'Reilly. The gentleman was so nice and helpful. He even put both rear tail light bulbs in for me!

DO NOT BUY EQUIPMENT HERE! No customer service outside of bankers hours. No call backs, no email,…read morenothing. Bought a $7,000.00 plow last year, used three times for less than 30 hours, now dead. Sat in indoor, covered, secure storage all summer. Went to hook up Saturday night (12-8-12) for the 12"+ snow storm we got, dead. No power to remote or lights. Called and emailed 7 people at Aspen, no response all weekend. Service only available M-F 7-5, no exceptions. If your clients (Me!) work 24/7/365, you make service available at all times, especially during major snow events like this, especially for warranty repair! I realize aspen couldn't care less because they contract with govt and municipalities and don't need to actually work to have a business, but I will NEVER, EVER do business here again.

OMG stay away from this company! Brought a Ingersol rand compressor in for motor mounts (2) and…read moresplice some broken wires together. Compressor wouldn't idle down and died so they said wires and 2way valve would do it but no so then said must be something else. Waited 6 weeks no emails no calls had to call many times always gone to lunch or will call back never did, than finally when I insisted to get a call they called and said it must be the injectors or maybe the injector pump. I told them when I brought it in I was trying to get my son into the sandblast business and didn't have a lot of money so let me know-they responded that just 2 motor mounts and wiring splice would be around $800.00 to $1,000.00. Well after over 6 weeks and no response i said I will simply pick it up as is, the summer is fast going what's my bill and they informed me it was $1,783.29 because they put in a new 2 way valve (didn't fix problem and a fuel filter). This is absolutely sick! Enough maybes if you don't know what's wrong you shouldn't pass yourself off as fix it shop and should not have wasted my time and money, I am now paying for their guess work and learning curve. These are the kinds of company's that should take themselves off the street, this is not a candy store for you to charge random fees for your lack of knowledge. Two motor mounts, splice 4 wires and a unneeded valve $1,783.29

Please take a look at the FACTS that substantiate that Bloomington Lincoln misrepresented the car…read more UPDATE 2/26/26 TURBO had to be REPLACED TRANSMISSION had to be REBUILT Lincoln of BLOOMINGTON NEVER input my car in system as certified. Lincoln CORPORATE informed me. So I have all the supporting documentation that it was sold to me as such as well as the printout of how it shows in the system. FRAUD. UPDATE 2/17/26 My car is still at Lincoln here in Vegas waiting for parts to REBUILD the transmission. Fortunately, I have the time stamped photos, detailed videos, etc. from Lincoln of Bloomington as well as from the moment it arrived showing the filth, empty tank of gas, damage, etc. Please also note the photos and repair invoices. UPDATE 2/4/26 The car is at the mechanic at team Lincoln again here in Vegas and they said it needs a TRANSMISSION OVERHAUL. I've driven it less that 300 miles since I've owned it as this is now the 5th week it's in the shop... Should never have been sold in this condition. Remote purchased 22 navigator black label CERTIFIED. Positive: Jessica in the titling department is fantastic! Negative: Lots of confusion and they agreed then didn't agree to pay shipping. Went back and forth until finally they agreed to pay after I requested they listened to the recorded lines to see I was in fact being honest that I was told that. Process took a long time because "certification process" and "detailing" to ensure the vehicle was perfect for me when it arrived. Please see all the photos to see just how "perfect" the vehicle arrived... Was also NOT shown all the discrepancies that I was shown in the video prior to purchase. They clearly hid crucial items that would have deterred me from purchasing the car. Car also arrived with a crooked steering wheel which I'm really hoping is just from needing an alignment which I also have a hard time understanding why they didn't take care of that prior to selling it to me or at least be honest and lmk that prior to purchase. Covers for wireless charging and cupholders are also broken. Had to replace entire center console. Had to put in a new battery as none of the welcome lights were functioning properly and display read battery low. Also had to replace the whole wiper component as the entire thing was broken. Seats INCREDIBLY worn for a vehicle with such low mileage. I wish I had never purchased this vehicle as it was clearly falsely advertised to me and misrepresented. Disappointing for a LCPO I trusted they would have the honesty and integrity to be truthful and straight forward with everything, however; that was not the case. You should really be ashamed for treating a Veteran like this. Especially for a 70k purchase....

Date of purchase: 08/31/2024…read more Purchased a used vehicle: 2015 GMC Yukon XL Denali (170,008 miles) Complaint(s): 1st - I sent a video to the salesman 2 days after purchasing the vehicle of a very strange and loud noise coming from underneath the car. He said its roughly a $300 fix from his shop. Didn't mention helping to fix problem, just said bring it in for repairs. 2nd - New tires were put onto the vehicle prior to purchase. Low tire pressure dashboard light came on every other day for front passenger side tire and rear driver side (really poor seal on rim). 3rd - the engine made a very loud and strange noise coming home from work on October 15th. Sent a video to my mechanic and he thought it was a broken lifter. Brought it to the shop and received a diagnosis of the broken lifter, with shredded metal inside the engine on November 12th, 2024. New engine is required now after 2,000 miles and multiple issues occurring shortly after purchase. Company is saying they will not cover fix, cost to replace engine is $7000. Will reduce price of new vehicle by $2000 but trade in of current Yukon offering $8000 for trade-in. Current mileage on vehicle (172,271). Dealer denies clearing codes prior to purchase (mechanics computer shows a clearance of codes after dealership purchased vehicle or took in trade). Won't help me with cost to fix car, only referred to another mechanic. Dealerships GM's definition of "helping me out" was only net profiting the dealership; whether it be to help fix, or trade in the Yukon for another car on the lot. Highly recommend staying away from any used vehicle this dealership sells. They don't inspect them per their GM. They also say - "bring your mechanic with" after the purchase of course.