So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

We've both bought and sold a house with MVP. Excellent service, communication, and knowledge. If…read moreyou need a realtor, go here.

MVP Realty has been the property manager for our Tumwater rental house for 5 years. We have been…read morevery happy with their service! The vendors recommended and used have been professional, efficient and reasonably priced. Matthew and company update us regarding any issues and he just checks in with us to see how he can help. We interviewed two property managers, and are very happy with our choice! We highly recommend MVP.

Major lack of communication. We needed our fence fixed because of the neighbor dogs breaking it and…read moreafter many emails they continued to ignore us. Only one portion was fixed, but not the main part. Now because I left a one star review they're saying "they won't negotiate" with me anymore on the deposit despite the fact that landlords actually aren't allowed to do that with truthful reviews! Don't bother renting from them. Please listen to all the other one star reviews!

If you are an owner and looking for a management company to handle your lease/rental you need to…read moreread this! We trusted Welcome Home Rentals with our property and signed a one year lease. From the get-go we were lied to! Tiana, the owner, told us so many things that either didn't happen or that were extremely misleading. From when we get our money each month to "we come first" which was the biggest lie of all. They guaranteed "monthly drive by's" since we would be out of state and couldn't check on the exterior condition of the property. There were a total of two drive by's, both after we insisted because we had a friend drive by and the yard looked horrible! Overgrown weeds, lawn, and shrubs. Too much to list but I'd say the worst part of the experience was when we were toward the end of the lease and we needed to show the property because we were selling it. She was "afraid of the tenant" and didn't want to send notifications to open the house for inspectors or appraisals that we needed to schedule! Overcharged us for cleaning when we moved out even though we spent hours deep cleaning and there was nothing left to clean! Even charged us over $400 for her "landscaping company" to clean up the yard which was left weeded, mowed, and all shrubs trimmed the day before! Read the other reviews and you will see that we are not alone! Their priority is to make money and overcharge both the homeowners and the tenants, that's it!

Very much appreciate JD Mallen. He was helpful, courteous and efficient…read more Thank you! Margaret H

Our HOA was working with an equally incompetent management company when they were taken over by…read moreVIS. We have the misfortune of living next door to a common area in our HOA and it has become a dumping ground for bedding, blinds, and other garbage deposited there. I reached out to VIS and asked them to remove the mattress that had been sitting there for more than a month. I was advised that they would not remove the mattress until I made a police report and provided evidence to them I'd done so. There are also folks living in the lot in their vehicles and dealing from them. Here is Scott's response to my request that they remove the garbage: Scott Roth (VIS Group, Inc.) Mar 31, 2026, 09:40 PDT Good morning; We certainly understand the importance as well as the concern of this issue. We are hopeful you also understand that the Association is not able to provide Security services, enforce laws, or place board members or their agents in harms way. Step-wise would first be to see if you have called the police to report the legal issues in which you describe? Once the police get involved and either make arrests or move people along, there should be an opportunity to safely present to the board the options to cleaning that area up. In the end the actions and approval to do work comes from the board. Please let us know the results of reports to police Best regards, Scott Roth, CMCA, AMS Director of Operations Community Manager Best regards indeed! Actually, Scott, you might want to check those pesky governing documents. They make it a requirement that you maintain community property, which would include debris removal. You might also want to check the provision in our docs that give owners the ability to take action when the Board won't and to recover all legal fees incurred. Additionally, it is also the association's responsibility to manage who is using our common areas and how they are using them. The police will not get involved in removing a homeless encampment on private property, sans an order from the court to do so. It is entirely the responsibility of the Board to resolve these complaints. We pay are dues and keep our property in compliance. We expect you to do your job. Your continual refusal to do so is only going to cost you in the end. Update: The mattress and burnt Christmas tree are still in the lot, and now a push mower has joined the company of trash. Today, the City of Auburn posted a notice to our HOA care of Vis Management to remove derelict vehicles and dumped trash.

Hometown does not maintain property while charging market rate. Will not do basic maintenance as…read moreper law

I have had the worst experience with Hometown! I have had a house listed with them for several…read moreyears. We have been hands off with them because the house was rented for so long. However, the house has recently been vacated. They did nothing to prep it for the next rental until I had to constantly remind them. Terrible service. The house was in such disarray it looked like a foreclosure. Once it was finally ready, we were having flooring installed. On the day of the delivery, we discovered the code to the door had been changed, and they didn't tell us! Their communication is terrible. I would not recommend them to look after your property. They are more interested in collecting their fee but not doing the work.

They refused to show us a house they had listed for rent unless we first filled out applications…read more They said we could leave off our social security numbers and they wouldn't charge a fee unless we decided to apply, "but it's a dangerous world out there." This is a stupid policy. Why should we give you all our financial and employment information before we see the house? If you don't run it anyway, how does it establish anything? I would not list your home for rent with this company if you actually want it shown to serious renters. We flew all the way out there from TX to see houses, so we are obviously serious.

We hired this company to "manage" our rental in Olympia as we live out of state. At first things…read morewere ok. He did a good job finding us a great renter. But then things began to go downhill from there. I asked him several times to please be proactive in keeping in touch with renter so we could stay on top of any repairs that could come along. We wanted to avoid a big lump sum repair job. And now we are facing that EXACT scenario, the tenant reported she made repeated attempts at communicating what needed attention. Some of it was ignored and there appeared to be a half hearted attempt to fix things but I received no follow up communication from the property manager/owner. This was over 2 years! I had to call several times just to get a response. So now we have an exhaustive list of repairs that need to be done. $$ This isn't personal. I am just being honest about our experience in hopes to encourage those out there considering this company. Do your homework! Be clear on what you are expecting. (I thought I was clear and concise) but it didn't work out for us. Good luck!

"DO NOT RENT 1012 David St SE Lacey WA 98503" from these people. The owner and his wife are woman…read moreand child beaters. This property management gave him and his wife keys to my rental where he physically assaulted me and my 7 year old daughter. Worst property management around rent at your own risk. First off the owner Cindy is a B**** and is extremely rude. They gave the home owner the keys to the rental before even giving me the keys. The homeowner had access to the rental while I lived there. He physically assaulted myself and my child then Cindy and her god awful team turned around and tried to blame me for it. I already had PTSD and these people made it 100x worse. I hope these people rot in their own hell for what they put me and my kids through. Good luck renting from them. I wish I could have given them no stars. I added the pictures of the closet the owner threw me through, the keys to my car he threw against the wall to break so I couldn't leave and some of the bruises from him throwing me around my own bedroom. Then they tried to make me out to seem like I was insane, so rent at your own risk and I pray you don't have the same experience as me. You can ask all the neighbors they will tell you the same thing. They also like to kick people out to place friends and family in there so don't plan to stay long.

This agency is an absolute joke. I would 100% recommend not renting from them. I rented from them…read morein February in a last-resort situation and was completely taken advantage of. The front door is broken and has never really been able to lock--it's almost falling out. The door frame was clearly kicked in before I ever moved in, and the lock has fallen out multiple times (which I had to replace myself). At this point, the door has fallen off its hinges entirely, and I cannot lock it. The garage door doesn't insulate, the front door doesn't insulate, and there's black mold in the house. When I first moved in, one of the heaters wasn't working, and it still hasn't been replaced. Requests to Cindy, the so-called property manager, have been ignored. She even told me to my face, "Well, you couldn't find anywhere else to live, so that's what you get." Instead of addressing any of these issues, she comes around every couple of months to snoop and "inspect" but never fixes a single thing. Because of the poor insulation, frogs have gotten inside the house. The stove looks like it's from 1960 and barely works. And when I put in maintenance requests, I was contacted not by a real contractor, but by the homeowner's personal handyman. When I asked if he was certified, he admitted he wasn't--he's just "a guy." So essentially, they're sending random people to do repairs instead of licensed professionals. Honestly, I might as well just call my neighbor over to fix this stuff myself. This agency will not take care of anything, but they are quick to take your rent money and show up to be nosy. If you're thinking about renting from them--don't.

Ron Rougeaux at PNW Home Group was my real estate agent for my first home purchase in late February…read moreand was an absolutely awesome dude to work with. He came highly recommended from a friend who also bought their house with Ron and now I'll be doing the same when someone asks me! Not only was he open to my wants and needs while searching for a home, but also very flexible and really jumps on things quickly which is so important in this competitive market. And was more than happy to answer all my thousand rookie questions about the purchasing process and how to fix the items on my inspection report. Ron himself does a lot of his own work on his personally-owned properties, which makes him an excellent resource for a new DIY-er such as myself to help me understand what I may be getting into. He even went as far as offering to let me borrow some tools I might have needed to help me with the renovations which is way above and beyond good customer service in my book. Ron also has a lot of valuable experience in the real estate world which goes a long way. And also a great team and expanded network of people involved in the process. He was able to get me in touch with a great loan officer as well who took good care of me and the loan. Ron is an overall good dude and is invited to the housewarming cookout for sure haha. I recommend him highly for anyone looking to get into the market. 10/10

Ron was always quick to respond, incredibly knowledgeable, and went above and beyond to make the…read moreprocess as smooth as possible. Highly recommend him to anyone looking for a dedicated and trustworthy real estate professiona!!

DO NOT RENT FROM LACEY PROPERTY MANAGEMENT OR RENT 6713 BLADE ST SE!!! I did everything they told…read moreme to in order to properly move out and they deducted $600 from my deposit. Liars and horrible customer service! Kookoolani screamed at me on the phone and hung up on me. I seeded and watered the grass, hired a house cleaner, hired a carpet cleaner all like they said. Kookoolani told me it wasn't good enough. Rudest woman I have ever met in my life. DO NOT FALL FOR THEIR WAYS. The business has submitted a response now. Unfortunately there is a lot of false information in there. Do not take this chance with them. Protect yourself and go through any other property management company. Horrible people, awful customer service. They were good when Travis was there. What happened?!?

I'd steer clear of these people and their sister store "Dupont Realty and Property Management"…read more We rented a home from them in Lacey, it was the worst year living in WA to date. Getting their "Maintenance" people to fix anything was near impossible, aside from many other issues.