Great hardware store! wonderful staff! helpful if you have those tough questions!read more

Perfect little neighborhood hardware store where you can grab almost anything necessary for a home…read moreproject. Whether I need keys made, new lock sets, rope or plumbing supplies New Market provides. Service is plentiful and friendly. For those who may not be very knowledgeable about items; there's always someone available here to assist. ~Christy

I was in this store on a Saturday, about a month ago, looking for some glue to fix some loose tiles…read morein my elderly mother's bathroom. The man at the counter was so helpful; I just couldn't believe it. He not only showed me where everything was, but he actually told me step by step how to repair it myself. So glad to have an old-time hardware store that is so close and has such knowledgeable staff.

My husband and I own a couple rentals in the area and tell me why we would make so many trips to…read morebig box stores when we could have been coming here the WHOLE time? Tucked in a cute little area on the other side of the Soulard Market, we felt like we were going back in time walking into the building. We love supporting local, and they really have kept the charm of old St. Louis. It's adorable. BUT being cute doesn't matter if you suck. And they definitely don't suck. They have all the essentials you could need doing standard work on your house, plus more. I was super impressed with their selection for such a small hardware store. You're not going to find everything, but call and confirm because they are super quick to answer and help. And the service you get. Wow! Their employees are super knowledgeable and eager to help. They're super easy to talk to and don't make you feel inconvenient at all. Such a cool, local spot that we will definitely be supporting moving forward.

It's an absolutely fabulous local, old fashion hardware store near Soulard with all the essentials…read moreand much more that has been family run for generations with much of the same staff for a while who are beyond nice and helpful. The store and staff are amazing, and it just feels good going there. They're especially great bc I'm always clueless on what I need to do the job, so they help me figure it out, take me to what I need and explain how to use it. Beyond being a hardware store, they also offer rug doctor rentals and a variety of services you can't find many places, all of which come with the best quality and service: - key cutting way better than a big store - window screen building and repair - glass cutting (wish I knew this sooner bc I've been driving farther to get glass cut for side tables and such) - pipe threading and cutting - blade sharping - window glazing - lock mastering and rekeying and others I'm probably forgetting. It's way better than supporting a big box store! Shop local!

Ace = disappointment…read more I searched Thin wall brass tubing and Google returned Ace Hardware in Bethalto Illinois. It appeared that it showed that they had this tubing in assorted sized in individually wrapped pieces and said ready for pickup in store today. I jumped in the car and drove the 13 miles only to be greeted with a blank stare from the girl that I asked. She said "no, they don't have anything like that". I told her I looked it up on line and was told it was available. She said, I'm sorry, but we don't have it. Well, there goes an hour from my day that I'll never see again. Ace has a habit of overselling and promoting items that they do not have at stores, within a reasonable drive. i would like them to at least check their inventory against what they are advertising and at least, try and make it an accurate guess. Lowes is my store, forget Ace, they promise but fail on delivery.

So, went to Ace Hardware website and looked to see if they do automobile key cutting. The site said…read moreyes and that Bethalto could help me out. Called the store and told them I had bought a key fob online for $16. Told me that they can't use my fob and would only cut a key if I bought their $100 key fob. Went to the store and it's the same exact company that sold me a fob for $16. Nice 500% markup guys.

I accidentally dropped my old school glass windowpane and the glass itself shattered, had two…read moreplastic corner attachment thingys broken, and the metal frame itself had one of the 4 sides break off. I had seen a facebook comment saying the did glass repair but due to the age and style of my window I had little hope... but Southside Hardware fixed it, good as new, for a fraction of the cost of some of the other window companies I had called. They always help me find what I need quickly and professionally, and never are pushy trying to upsell me on stuff. Would recommend 100/10

The store is a great store However I asked for a mane of a handyman to cut a small door in a casing…read morearound a pipe. I used a guy by the name of Vluff Litsch. He ruined my Knotty pine wall. He then started threatening me that he was going to bring two policeman to see his work into my house. The guy

I got very good customer service today at this local business. I took in two pieces of metal…read moretowel bars that needed 2 in cut off. They were cut precisely and given back to me within 5 min. I have to say, I will be doing business here from now on!

Boy .. I really wanted to help local businesses but I don't see myself coming back. When you're…read morefollowed by staff and it becomes obvious that you are it really makes you feel uncomfortable and then you don't really focus on your shopping. I brought a bag in to carry a very pricey car stereo head unit not wanting to drop it. I needed simple sheet metal screws for my install. I was approached twice by an elderly woman who suggested that I leave my bag upfront as I explained this is a very pricey car stereo I'd prefer not to, one drop and it's toast or banging it up against a counter or something. I can go to Cottons or a big box store. Customer service Fail.

Great small town Ace. Always have what I need without having to leave town. Employee's are top…read morenotch. Always helpful and friendly. Only suggestion is more of a selection of car care supplies. Other than that they pretty much have everything. Yes the prices are a little higher than big box stores but for the convenience of getting it 2 min from home I'll pay it.

Super nice people and always helpful. Any time I am working on a project I end up forgetting…read moresomething and have to make multiple trips to Ace. They are great about suggesting items I had not thought of and save me time by not making multiples trips.

Always a friendly face who greets me by name. Prefer this store over the big box stores and Rural…read moreKing - great customer service.

Great Hardware store with very competent help who know what you need for any job. They also have a…read moreloyal customer discount and free hot popcorn from their old-style popcorn machine, snag a bag to munch on while you shop!