It's a shame that this place has only 3 stars. Often places that offer a service get judged harshly…read moreon reviews. I have used this place occasionally to get a Covid test over the last couple years. My review will be primarily on Covid testing there since that's all I've done If you are planning on coming here for a Covid test READ the website! More than once have I overheard an unhappy person finding out that they have to pay $150 for their test at the counter. If their website wasn't clear before, there are now at least three different places throughout the process of making an appointment online that indicate whether or not your test will be covered. I've shown up both with and without an appointment. If you don't have an appointment, wait time kind of depends on time of day and time of year(around the holidays is busier). Each time I've visited I felt the visit went smooth and my visit was as pleasant as getting swabbed could be.

Billing needs to be more transparent. They billed my insurance over $700 for a simple strep test…read morevisit of which I got stuck with well over $300. I called them to ask about this since this seems wildly high and did not get anywhere. I asked if they offered cash pricing instead of insurance and was told yes you have the right to choose to do that. However, they refused to tell me anything about that pricing at all. I get that this visit was already set through insurance, but I should have a right to that information going forward. Definitely feel like I got screwed. Just use telehealth if you can.

I consider myself so lucky to have Dr. Goldman as my PCP. The entire staff at NWH at Colpitts is…read morewonderful, caring and concerned. They work together as a team, which is something you don't see very often. I have been going there for quite a while, and everyone there, at one point or another, has gone above and beyond to help me. Vicky, Dr. Goldman's assistant, is marvelous. She is always so pleasant and personable. Recently, I discovered that it was she who took it upon herself to write what must have been a master crafted PA in order to obtain Lidoderm Patches for me. I have been trying to obtain them via insurance for over a year. Three doctors have tried, as well. These patches are the one thing that cures my pain. I had resorted to buying them from Canada for close to $200. One day, I got a letter in the mail stating my appeal had been approved. Now, a month's supply is under $5. Dr. Goldman is a stellar doctor, who takes time to listen and offer knowledgeable, compassionate feedback. I've never felt rushed out his office. He's sincerely concerned and has been there for me during recent health crises, which I will never forget. He's also funny, witty and sharp. His calming demeanor has made me feel at ease. I don't normally call health providers, but have called Dr. Goldman. I feel comfortable with him, and know he's not going to balk at my concern(s). He really wants to help, and it shows. Excellent staff; I just can't say enough good things about you. Thanks!

Excellent care. I waited over a year for someone in this practice to start accepting new patients…read more Let me just tell you it was worth the wait. Dr Goldman is patient, curtious and knowledgable. I never feel like they are rushing through my apts (I've also seen one of the PAs here). Been here for both annual exams and sick visits and have been happy with the outcome The office runs pretty much on time. The front desk is nice. On site phlebotomy a plus. Exam rooms are either freezing or over-heated. Way to go NWPC!

Dr. Merola's way of explaining things is fantastic; I always feel like I'm in good hands and that…read moremy well-being is their top priority. The office staff is also super friendly and efficient, making each visit smooth and pleasant. I can't recommend Dr. Merola enough. Thanks, Dr. Merola

Doctor Merola has been incredible, there is a huge difference in my health thanks to him. The…read moreoffice is also fantastic.

I moved to Dr. Perna recently, but will be moving out soon, and here's why:…read more* They typically call you in 15-30 mins after your scheduled appointment time * The nurse takes the vitals, and very courteously tells, "The doctor will be with you shortly". You will then have to kick your heels for another 30-45 mins before the doctor shows up * She struggles to use whatever software it is they use * She is always in a hurry How could someone not have the time for a patient, and yet be perpetually late?

I'm outta here. Didn't even get to see the doctor. Ryan the medical assistant insisting I was…read morenever told something in a phone call he was not part of. Then he tells me I'm rude and goes to tell his manager. Before he does that, I tell him he doesn't have to be concerned because I'm leaving. I don't think he was listening because when he was talking to the manager, IN THE HALLWAY for everyone to hear, he says oh, and now she's leaving. I get chased down the hallway. Do not get mad at me because the doctor told me something yesterday and I'm following her instructions. I should have listened to Dr Perna the first time I met her when she was more than an hour late for our first appointment so I left and about 50 minutes late for our second first appointment. She was upset I was upset. And she said I should find another doctor because she will continue to be at least an hour late but insisted I be on time. Passive aggressive poorly run practice. Run away.

Locals will tell you that MGH stands for "Man's Greatest Hospital." That is the absolute truth…read more Since "MGH West" (now known as Mass General Waltham) opened in Waltham, about 26 years ago, Mass General has exponentially increased the number and breadth of services available there. Don't think for a minute that you're going to be seen by a "country doctor," as in rural America, at Mass General Waltham. That is absolutely not the case. MGH has brought the physicians, clinicians, technology, expertise, and high standards of its downtown "Mother Ship" on Fruit Street to Mass General Waltham. For more times than I care to admit, I have had surgery AGAIN in the Same Day Surgery Unit at Mass General Waltham. Everything I remembered about the unit proved true, once again: the care is consistently exceptional, and the kindness and professionalism of the staff are extraordinary. The consistency of care at Mass General Waltham is exactly what I would expect from a top-tier, High Reliability Organization. The facility is filled with reliable systems of care and expert clinicians--and, equally important, people who genuinely care about the patients they serve. Again, when I arrived at the Same Day Surgery Unit, I was greeted by an especially kind, welcoming, caring, professional, and efficient member of the front-desk staff. I was then escorted into the patient-only area by my pre-op nurse. From admission through discharge, I was continually impressed by the kindness, compassion, professionalism, and efficiency of every person I encountered. What is particularly striking is how much the staff seems to love working at Mass General Waltham. It felt as though everyone I met had come from the "Mother Ship" downtown and then arrived at a "Happy Place"--one that reminds me of the "Happy Island" of Aruba. Nursing was over the top--absolutely fantastic--as were anesthesia and surgery. As someone who has dedicated my career to patient safety, systems and process engineering, and High Reliability Organizations, I pay very close attention to how care is delivered. From that perspective, Mass General Waltham is exceptional. At every step of my surgical journey, there were appropriate verifications, structured handoffs, and optimal transfers--not only of me as a patient, but also of the information necessary to care for me, safely. The systems were reliable, the communication was excellent, and the people providing my care were outstanding. My care was flawless, as were the people who provided it and the systems supporting that care. I simply cannot say enough positive things about the people, processes, and quality of care at Mass General Waltham. It is a privilege to be a Mass General Waltham patient. Unfortunately, I'll be back in the operating room, again, in a few months. I am incredibly grateful--and genuinely comforted--by knowing that when I return, I will once again receive exceptional, compassionate, highly reliable care from the Same Day Surgery team at Mass General Waltham.

The hospital itself is good. The building is clean and well maintained, and there's adequate…read morestaffing. A family member received care here, and everything was beyond our expectations. The garage, however, is a hot mess. We entered the garage from the street entrance to go left to the green building. Then you find you're actually at the blue building entrance. This requires an elevator to the 4th floor then a bridge to the green building on foot, then to whichever floor in that building. Unfortunately, upon entering the blue building from the parking lot, there are no signs to inform you. We happened to see a janitor and asked him how to get to the green building. Wouldn't it make more sense to allow you to park near the green building? Too confusing.

I have recommended this Dermatology practice to so many people…read more I have been to three of the locations now, and they are all excellent. If I have an urgent issue, Lena at scheduling has been phenomenal at getting back to me with a cancellation spot. Without an urgent matter, it's usually a 2 to 3 week wait depending on location. Dr. Dawn Baird is who my daughter and now I, typically see. She is extremely thorough and is excellent at avoiding pain. I do not know how she does it but the couple Novocain injections she administered was 100% pain free. I did not even feel a pinch. I forget her assistant's name, but the two of them work great as a team. Dr. Baird is not your typical dermatologist. She takes pictures of everything and dictates extremely thorough notes, to the point where I have no idea what she's talking about, not that it matters because she simplifies it afterwards. I went in for a very awkward procedure, that she turned simple and easy .... as if it was nothing. And let me tell you, it definitely was something. A little advice... Don't bother with compound W - all it did was make a mess. Great patient bedside manner and a very soft, empathetic touch. If you or anyone you care about has H.S (Hidradenitis Suppurativa), this is the facility to go to. All the doctors are knowledgeable. In addition to Dr. Baird, Dr. Rowe (and a few others) treated my daughter. Knowledge, kindness and listening are the features that stand out the most. Prior to AP Derm we went to Beth Israel in Boston. We have our favorite doctors there too. But, there is no need to commute that distance when these doctors are equally talented...and give you more time. Dr. Baird actually gave us more helpful info than B.I. - we never feel rushed. That's important.

I have been to Dr. Muz several times, most recently when he squeezed me in at the last minute…read morebefore he left for the day. He takes time to listen, educate, and explain, which I appreciate very much.

I wish I could give Dr. Wendy Gaines 0 stars. She is the worst physician I have ever worked with. I…read moream 26 and six months into changing my life to be healthier. However, while going over my history and my weight gain from the past year, I felt judged by Dr. Gaines at every moment. Constant jabs about my weight and alcohol intake during the height my depressive episode due to the pandemic were made throughout the appointment. I do not drink nearly as often as I used to (about 2/3 glasses of wine on a Friday or Saturday), and was still shamed for it. Every question I had about my health would come back to my weight gain, and shamed me at every chance she could about this subject. She also claimed that I was late, even though I arrived at the appointment on time. She made references to my tardiness throughout the appointment by telling me that we couldn't get to specific subject matter because she is "on a schedule and that's how it is". On top of everything, after this appointment I was sent a bill for $428.30. I've been in contact with my insurance and they claim that it's in the physician's control. With that, I've called Wendy Gaines' office multiple times to get clarification, but their reasoning for this bill is that it's a First Time Physician's Visit and does not classify as a physical. Sure - but does that mean I should pay $428.30 for a one hour visit? Even if Wendy Gaines was a good physician, this bill would still be absolutely ridiculous for someone who has insurance. Overall, I do not recommend Dr. Wendy Gaines and recommend that she stop practicing medicine. I left the office in tears and I will never go back.

I had my first visit with Wendy Gains MD and found her to be delightful…read more As a new patient, she asked me many questions regarding my health. She took the time to listen to my responses and made recommendation. I'm happy I selected her as my PCP and I would definitely recommend her.

Doctor Felix Mayers was very helpful with some medical exams for immigration I needed. It was a…read morequick and easy process. He was very professional, explained everything with details and made me feel very comfortable. I'm not exaggerating when I say that I called at least 15 civil surgeons in Massachusetts . He explained everything over the phone and gave me instructions to be prepared for the appointment. Also, it was the best price BY FAR!!!

When I was looking for doctor to help fill out form I-693 on the USCIS website, I called about 7-8…read moreplaces and found out pricing quote. They are all very expensive ranging from $400-$500 and didn't take my insurance. They said they had to do certain testings according to the government requirements and patients have to pay for those test (till today, I don't know why these places that have so many reviews and don't take insurance given my insurance is a very good one). I also called to Dr Felix office, it was busy, an hour or so later, he called me back. His fee was $180 to do the form, and "all the testings should be covered by your insurance if you have". That is what he told me. I booked and came. I was very surprised that Dr Mayers was truly a caring old man, he was very calm and explained all the details of the tests I needed to do. He did physical examination, then sent me downstairs in the same medical building for other blood/urinal tests. All happened really smoothly, quickly, and I got my good result in less than a week. The beautiful part is I never had to pay for any of these testings! They are all covered by my insurance. I look back and realized how fortunate I was to have chose Dr Mayers. If you do this form for your paperwork, it is very important to be careful! The pricing has been really crazy and range from anywhere from $400 to more than $500. How is this even possible but that is how it has been operating. Make sure you check multiple prices before committing.

MRI -- Technicians had an unnecessary professional attitude…read more Made unreasonable demands & when complied with refused to do the MRI anyway. Patient was reasonably frustrated but nothing else. Staff chose to blame caregiver for patients attitude. Staff was unnecessarily antagonistic to a patient with stage four cancer & their refusal has throw off whole chemo schedule.

Quick, efficient and patient friendly from triage to booking. Just wished they were in-network with…read moremy BCBS so the MRI would be covered.