A lot of these reviews are based off of the old establishment prior to the new build. But I do agree with some things. The customer service is a bit lacking but I also feel as though they encounter sketchy individuals often so their staff is a bit drawn back at times. The store is nice and big for a convenience/smoke shop. It has pretty much everything you can think of inside. Drinks, snacks, candy, ice cream, lol everything. I went here to see if they had a few things for me to pick up and my kid ran straight to the hot food lol so we decided on getting some. The Jo Jo's were great! Pizza was okay but a bit burnt hahaha. I like that the aisles are big and easy to navigate and the prices are average. Not overpriced. So I appreciate the store. Can't speak on the smoke part because I don't smoke lol but I will go back for food and snacks. read more

War Pony XPress - Jo jos. - Tobacco Shops Near Me - Tacoma, Washington

This place needs some serious help in the customer service department. I sat at the drive thru window, 2 employees doing something at the register. I waoted 5 minutes only for them both to walk away. I sat for another 2 minutes before finally getting out and going into the store. I asked out loud " is this how you guys practice customer service?". No accountability, just " they were busy". I chose the drive thru due to the last time actually going in, i had to dive on the floor alongside other customers due to the security and a customer getting into a shoot out. Finally once i made my purchase, i was told not to park my car at the window again or next time they wont serve me. Funny how when i speak up, suddenly there's plenty of employees available to look run outside and look at my vehicle. Customer service really needs to be addressed. read more

The place is great it's just slow. The smaller warpony down the street actually moves way faster with 1 window.

Both locations that fight in the Tacoma are located in really bad areas and I haven't just moved into these areas. I was born areas on the east side of Tacoma. The customer service is good. My mom remains loyal to this location that I took her to today. It's been several years and there's lots of ample parking so you really have to weigh it out. You do save money coming here so you decide for yourself but check it out. read more

War Pony XPress - Tobacco Shops Near Me - Tacoma, Washington

Service is a joke. Customers are ignored at drive thru window while cars line up. Can't walk in either, doors are locked. You're better off driving elsewhere read more

Extremely friendly drive through service! The coffee is kind of a 3/5 but not overpriced and strong. 4 separate drive through based on what you are trying to buy. read more

They have some of the brands that are cheaper but also good, I like grizzly wintergreen, but it's pretty expensive everywhere, so I have started chewing husky intermittently, for 1.50 a can you can't beat it. The guy on the knee scooter that helps me in the drive thru is super helpful and seems to genuinely enjoy life, so that's appreciated. read more

DISABLED VETERAN REVIEW: AVOID AT ALL COST I went in on July 30, 2025 to ask for a refund for a service I never received but was charged for instead of assisting me I was asked derogatory questions. The manager yelled at me as she didn't want to go through the cameras to verify that my card was the one that was charged. Stated she didn't want to argue and walked off. AVOID AT ALL COST read more

Watch out for over charging.. and I noticed them the worker flips out on me and we almost came to a full out fight. So just be careful.

Why is it that EVERYTIME I come in here there's always an inconvenience on getting coffee (ie. barista is on break, the coffee machine is broken etc.) and there's ALWAYS an inconvenience every other week on quantity of items either there's no more soda, no more chips, or no more candy. Whoever is running management should be fired as you clearly are using the money towards ordering enough items to last the MONTH, elsewhere . The war pony & it's service was WAYYY better before this sorryness of a "upgrade" . read more

Great place to go to get for your cigarettes, snacks, and drinks, even more, always make sure you have yours

Best place to buy Natural American Spirit cigarettes! They have all the different varieties at great prices AND they accept Natural American Spirit paper coupons & eGiftCertificates! Also, I did NOT encounter any rude employees as mentioned in other reviews (lady who helped me was nice and polite). read more

I love this place no matter when I come. I get a great person at the window. The gal this morning was wonderful! Thank you for employing human beings read more

terrible service, they sold me a opened vape and told me I can exchange it, don't don't help you till they feel like helping you

So sick of the customer service at this place people just standing around one person working walk up put my drink down at the counter to be told very rudely to go get in the long ass line. Why can't everyone in this place work why does it just have to be one person. read more

SLOW...SLOW Not friendly.. They take long to get to the window No smile They make the line go long Everyone have attitudes Everyone look like mess. No customers professional. They make seem like they dont want work. read more

Service was very friendly and quick at the drive thru window. Start to finish was less than 2 minutes. Prices are definitely less than your average mini-mart or 7-11. read more

I love war pony because they have the best prices for cigarettes. I was so excited when the express location opened for two reasons. 1. It's closer to my home. 2. Because you serve coffee. I'm an uber driver so it saves me so much time being able to make just one stop. Love the rewards program as well. The main reason I came on to write this review is because you have one employee who stands out above and beyond everyone else there. She is always so happy and sweet and so sincere. I had actually stopped buying coffee here for a while because I kept getting poorly made drinks that tasted horrible. Then one day I happened to come by on Andreas shift. She was amazing. She makes sure to make my drinks properly, and lets me try it before I leave to make sure it's right. She knows me as a regular now and it's amazing to get that kind of service. She puts so much of her soul into everything she does and it clearly shows! If she's allowed a raise then she 100000% deserves it!!! read more

War Pony XPress - Tobacco Shops Near Me - Tacoma, Washington

The black woman needs to be fired, for one when I got to the window she sat on her phone for 5 minutes before asking what I was there for. She asked my sister for her ID but failed to ask the car infront of us which were high schoolers. My sister is almost fucking 30 years old. But she had terrible customer service! I will Definitely start going to the other warpony down the street read more

War Pony XPress - Worst customer service ever! She wouldn't give me her name - Tobacco Shops Near Me - Tacoma, Washington

THIS PLACE IS AWFUL!!! SLOW, RUDE, AND UNPROFESSIONAL. Your basic low class! Workers shouting at each other, security antagonizing guests, no one wants to be there! Super unwelcoming! An extremely lazy older woman with long dark hair takes your order on the coffee side. She is very unfriendly and gives extremely slow service. No sense of urgency whatsoever, considering it's a drive thru. Not even worth the wait. Deals inside aren't all they're cracked up to be either. Overall, very poor place. Won't ever come back, I've never been so disappointed in my life. I don't even take the effort to leave bad reviews but no one deserves to go through this kind of service, just a heads up and warning to everyone. read more

I went here have them a 20$ bill they gave me a 5 dollar bill I asked for correct change got told all sales are final asked to speak to a manager the guy told me no he is the manager asked him if he could run the camera back that was aimed at where my money was he told me fuck off it isn't his job to do that. Do not go here unless you really watch your change. read more

Great better than nothing. When they want they can be better than the other war pony in town off Portland too. The other one does the Phillies sweets i really enjoy these days. read more

War Pony XPress is DIRTY. All of their staff hit their nicotine devices with they mask down in the store and all over the coffee material. The people at the windows are very very rude. I've only met one nice girl there named Jaci, she was the only one who could find what I wanted without catching an attitude. DO NOT GO HERE. There are so many better smoke shops in the area with way better prices. read more

Unbelievably slow, and quite rude. Seen them have all out shouting matches with customers.

Just paid $4 for a black coffee that was equivalent to Folgers. Staff was nice though.

This is a great place for buying smokes that are relatively inexpensive for the given area. However the neighborhood sucks hardcore and there are too many crackheads around for my taste. It drives me nuts to see all the panhandlers and drug addicts around when I am trying to buy smokes. Thank you for your time. read more

Good service since they opened, until last week when I called them slow and dull. More employees than customers. But can I buy my beer? No. Because some guy left his shoes in the way and none of the employees could move them. Set my purchase on the counter and said, "You've got to be the slowest, dullest people I've ever seen." As I was leaving, the cashier yelled, "Fuck you too!" "That's what you say to a customer you disappointed?" "Get the fuck out of here!" So I did. So did my money. read more

I love the staff. They are friendly and helpful. As long as my husband and I are in the area and have the need, we will use War Pony Express at both locations. read more

Drive thru could not possibly be any slower. Every time I have been here, if there are any cars in line, it could take 20 minutes. Express is only a name. read more

Wow this place is cool. You can get a hot or cold coffee and have your smoke and relax.. it has a drive though so you don't have to get out if your car... The employee are very helpful and friendly. If you need something to snack on they have beef jerky of all kinds, chips, candy, soda and all kinds of glass to smoke your Tobacco products. And if you want cigarette they have by the pack or cartons. Or you can roll your own. Big bags of pipe tobacco or rolling tobacco it's all there at this smoke shop on the side of the road.. stop in and have a smoke and a hot coffee. You will be glad you did... read more

Great selection and the lowest prices in tacoma !

Slow slow slow slow slow. Not well ran at all. So many workers smoking blunts outside leaving one person at night to do everything. Sad. Was such a fun place to go to read more

I stopped coming here because the lines were always so long, they were going into the streets. Pretty inconvenient for a drive thru, lol. I never cared too much about the customer service, I just get my shit and go. But the other night I came at midnight because I needed a puff bar. The guy was hella rude and seemed fed up from the moment I pulled up. Then he was clearly annoyed that I was asking what other flavors/brands they have. If I'm spending $25 on a puff bar I'm gonna need a flavor I'm happy with, & isn't it your job to help me out?? Anyways after I picked one, he tells me to have a good night in the unfriendliest tone ever, then slams the window in my face. Maybe he was just having a bad night, but I've worked in customer service my whole life and you just don't treat paying customers, let alone human beings like that. I can understand why people don't like to work here but that's not my fault. Not to mention I would've tipped him if he seemed more happy to help me. I usually go to Smoking Willys, they're way more friendly and I always tip them for their service! They never run out of stuff, and rarely have a long line. So if you're reading this it's a sign to branch out and try other smoke shops because War Pony is overhyped for no reason lol read more

Dropped A hundred dollar bill there accidently, went back to see if the cashier had found it. He told me he found it and gave it Amber, the manager. She was not there so he gave me the phone number to call her. Every time I called or went in to get it back she wasn't there and never called me back. The next time I talked to the employee who had found it and turned it in, he told me that he told Amber I had come in to get it back and she told him she did not know what had happened to it. He then apologized for not being able to get it back for me.it At that point reported it to her manager who told me he would talk to her and intended to get me my money. When I spoke with him the following day he told me that Amber does not remember having that conversation with that employee and that she does not remember him turning a hundred dollar bill to him!! Needless to say after being a regular customer for years I am done dealing with the dishonesty of the manager!! I now to take it to a higher level I guess!! Very disappointed!! read more

great service super friendly staff. would def recommend this co to everyone. fast and great experience!!