Fast, easy and good price, what more do you want. Excellent service and a really good selection. I…read morehave a few pairs from them.

I had the pleasure of working with *Lexie* at the Warby Parker Burlington store, and I can't speak…read morehighly enough about her. She's incredibly knowledgeable, experienced, and genuinely patient, taking the time to walk us through the differences in frames and lenses with clarity and care. I had been struggling with a pair of glasses I purchased last year that gave me distorted vision. After speaking with three different representatives who insisted the lenses matched my prescription and that I simply needed to "adjust," I nearly gave up and tossed them. Then I met Lexie. She encouraged me to bring the glasses in. Within five minutes, she discovered the frame was slightly curved--and just like that, she fixed the issue. The moment I put them on, everything looked right again. The difference was instant and incredible. Lexie didn't just resolve a technical problem--she restored my trust. She made us feel taken care of, and it's because of her we ended up purchasing four pairs. Warby Parker is lucky to have someone like Lexie. Her care, expertise, and attention to detail truly set her apart.

Amazing service. Say Dr. Phamduy today and the eye exam was so thorough. I have a history of a…read morechronic eye condition, and he checked multiple things regarding my eyes. Other places have not done this. He is very knowledgeable and asked questions about my experience. This office also takes a retina photo rather than dilating, which is appreciated. My husband also had an appointment and he got glasses. I think the man who helped him was named Al, and he was knowledgeable about insurance benefits for frames and lenses. It was easy to schedule the eye exam. I was able to do so online.

Dr. Phamduy and Liam were fantastic! They were both very knowledgeable, had excellent "bedside…read moremanner," explained all the tests and procedures they were doing, and answered my questions well. I just went in for a routine eye exam as recommended by my PCP, and I don't wear glasses, so I can't speak to the experience of purchasing eyewear. Scheduling online through the "My Eye Dr." website was pretty easy and straightforward.

Susan was SO helpful and kind during my visit. She was great to work with. My contacts & glasses…read morealso came in so quickly (within the week).

I feel compelled to share my experience to warn others…read more I purchased two pairs of Ray-Ban sunglasses from this location on April 16 -- one regular pair and one pair of Meta sunglasses. When I returned just two days later to return one pair, the store manager, Suzanne, flat-out refused. First she said they don't accept returns on "floor samples," then changed her reasoning to "non-prescription glasses." When I asked to see the return policy, she wouldn't show it to me and simply said she was the associate in charge and wouldn't allow it. Even more disturbing, when the associate who sold me the sunglasses (Jameel) appeared confused by her response, she publicly scolded him and accused us of some kind of collusion -- right in front of me. It was awkward, unprofessional, and completely inappropriate. Despite the receipt and ForEyes' website clearly stating a 100% Satisfaction Guarantee and allowing returns within 30 days, Suzanne refused to honor it. I had to make multiple calls to customer service over several weeks before I was finally able to speak with a regional manager, who had to personally step in and get the store to issue my refund -- over a month after the original purchase. I did eventually get my money back, but it should not have taken that level of persistence. This store's manager was dismissive, rude, and out of line. I will not be returning, and I recommend others shop elsewhere or online to avoid similar treatment.

I'm extremely disappointed with my recent experience here. My girlfriend's contact lens…read moreprescription was done incorrectly the first time, which required her to return the contacts and redo the exam. That alone was frustrating and time-consuming. After repeating the exam, they provided trial contacts again. The first time, we didn't realize the trial lenses were off, but this time everything appeared to be correct. However, when we called to place the new order, we were told we had to pay again -- even though we had already returned the incorrect contacts. They claimed they never received the returned contacts and refused to take any accountability. As a result, we were out several hundred dollars. This feels completely unfair and unprofessional. What makes this even more disappointing is that I've been a frequent customer and have recommended this office to friends. Unfortunately, after this experience, we will not be returning.

Not good if you are new to contacts. I paid for a contact lens fit and follow-up. They made me feel…read morelike I was bothering them when I told them my vision was blurry with some of the lenses. They were reluctant to give me replacement lenses when some of my trials had torn. And I was ultimately told that they could not keep giving me free trials. As if I am gaining anything by dealing with blurry vision and having to call them every week for a different lens. My last trial I was only given a single day of trial lenses and told that was all they would give me. Despite the fact they are professional and generally polite, the staff seems to be pretty insensitive to the clients' needs. A prescription is needed to try different brands of contacts, it is not like I can just buy any brand that I want. This place is fine for eye exams but keep in mind the goal is obviously for you to make an eyewear purchase, so do yourself a favor and don't go here. When the eye exam is over they could give a shit about if you can actually see or not. It also seemed like they were hyping up a certain manufacturer's brand of contacts being on sale, despite me telling them that they were extremely uncomfortable on my eye. I only go here because they are in-network with my eye insurance, but after this experience I will not be going back.

I come to the Davis Square location because it is close to home. Love the attentiveness, care,…read morepatience, thoughfulness, and friendliness of Dr. Galaal at this location and some of the staff. This is the reason why I give this review 2 stars. However, there is one receptionist staff member who is there (and I don't know how many years) who is very consistently rude, arrogant, unprofessional, and lacks customer service skills. I am surprised she is still there and this issue of customer treatment has not yet been addressed concerning customers who solicit your location. She is rude on the phone and I have experience her even more so rude in person. I tried to brush it off from my last visit as her having a bad day, but this seems like it is constant. She refuses to help clients and abruptly hangs up phones without making sure a customer is OK with any unresolved issues or concerns they may have. The issues with customer service should be addressed, especially with this one particular receptionist. Customers do not feel welcomed there and will decide to seek services elsewhere.

The experience started with the manager emotionally abusing and gaslighting me, making me doubt…read morethat my concerns were legitimate. Things escalated when the optometrist shouted and screamed at me--verbal assault that was both humiliating and intimidating--and the initial exam was done incorrectly, giving me the wrong prescription and wasting my time and money. I am filing complaints with the Massachusetts Board of Registration in Optometry and the Attorney General's Office - Consumer Protection Division. I strongly advise anyone considering this business to proceed with caution.

Everything the eye exam the sales man and the glasses they have a grate selection of frames and…read moremany are designer frames the prices are reasonable too I love my dolce and cabana frames and my blue transition I am going back for new sunglasses

We had a last minute eyeglass emergency and eye infection so we…read more went to the LENSCRAFTERS in MACYS at the North Shore Mall in Peabody, MA. The technician, Spencer, was above and beyond helpful... getting us in to see the eye doctor right away. Doctor Neckers was absolutely amazing. She diagnosed the issue and called around for the particular medication needed. Then she actually followed up with the applicable pharmacy to be sure the medication was indeed in stock and to be sure they got the prescription. We are so grateful for these caring employees at LensCrafters... it was the weekend and would have been an emergency room visit if they had not fit us in! THANK YOU AGAIN DR NECKERS AND SPENCER!

My husband & I have gone to Arlington Vision for almost 40 years. John Dunn has been wonderful to…read moreus both. I have developed eye issues as I aged. I have had some complicated prescriptions because of this. If John has a question he goes right back to the prescriber for clarification. John has a wide selection of frames. Over the years I have come to rely on John to help me pick them out. He always shows me two or 3 frames & inevitably I usually settle on one that he selected. We are hard on glasses in our house & John has helped us in a pinch over the years. I wouldn't go anywhere else for glasses & can't recommend them highly enough.

Very knowledgeable, great business with lots of selection! My wife has been a happy customer for…read moremany years and I had a great experience there.

Had a great experience in this location! Really friendly and helpful. Not to mention a doctor's…read moreoffice with great AC!

Turns out my doctor prescribed incorrectly. Although, it's been more than 30 days since I bought…read morethe lens+frame from these guys, they were very understanding and helped me with replacing it with the right prescription. The owners are very friendly and nice. They answered all my questions without rushing through. I picked this place originally because prices were cheaper compared to other places I had visited. Highly recommend them.